My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Absolutely love the staff. Their dedication even they have seen so much illness, and death happen…read morein through their lives as

I cannot say enough good things about this facility. My mother was a patient 9 yrs ago and my dad…read morewas a patient having passed a month ago. The staff was AMAZING. The level of care that they provided my parents was nothing less than excellent. Their compassion for not only my parents but for my family as well is something that I will forever cherish. When the time came to transport my father to hospice, the whole family was so happy that we were able to be in the same facility. Even with Covid restrictions, the staff accommodated our every need. The after care for the family is so greatly appreciated as they offer grief counseling services as well. Truly a remarkable place.

Would never recommend this facility to anyone. The 'doctor' is nowhere to be found. Was told…read morepatients were checked on every hour. I sat with a family member for over two hours & not one staff member entered the room, there were addition concerns about the care, but were ignored. There are a few nice things about the facility such as the volunteer staff & it does appear clean.

Do not sign up your loved ones for this place. Do not encourage anyone to apply to work here. I…read morecannot stress this enough. They prioritize billing over patient care and hiring adequate staff. Patients have been left for hours with no nursing visits nor even phone call. Nurses and STNAs are overworked and spread far too thin. Management is increasingly​ inadequate evidenced by a surprising lack of compassion and concern. Training for multiple roles does not prepare staff for the tasks they are hired for. It is a toxic work environment lacking space for constructive criticism, ideas for improvement ​are thrown to the wayside.

Family was left waiting over 3 hours to discuss hospice care. Representative called only after…read morebeing an hour late. Rescheduled for another hour later, then called again to reschedule. The lack of compassion is ridiculous. Their lack of professionalism is astonishing. Run, don't walk to another provider! Your loved one deserves better!

We used Cypress Hospice at the end of my mothers life. We found them to be very professional,…read moreconsiderate and kind during this time. They were very efficient and provided A+ care to my mom. Their communication was excellent and we never needed to be concerned that her care was not completle. I would recommen the highly. You can use then with confidence.

From the owner: We provide more than traditional hospice care. We believe the role of Cypress Hospice is to provide…read morephysical, social, and spiritual support as well as the information needed to make informed decisions. You are not alone. Let us help support and encourage your life's journey.

Kara is an incredible resource and a true professional. Her deep knowledge and consulting expertise…read moreare immediately apparent, but what stands out most is her ability to listen and provide thoughtful, actionable guidance. I highly recommend her to anyone looking for clear direction and expert advice.

I can't even begin to tell everyone how great Kara is. When we hired her it was to be a patient…read moreadvocate for my MIL who lives in Ohio. She has gone above and beyond any expectations we had. Not only was she there to help, advise, inform and care for my MIL, but after we moved her back to Michigan, Kara become OUR advocate. She not only helped us with medical transport but she went along to make sure my MIL arrived safely and comfortably! She has continued to help us with so many different things, including the sale of my MIL's home (and removing ALL the things she had and setting up charities to receive the stuff) and finding an advocate for us in Michigan. She is hardworking, HONEST, helpful, caring, compassionate and just a wonderful person. I don't know how my husband found her, but I thank GOD that he did. When her work is finally done I will still be honored to be a friend to Kara because she has been more than a friend to our family. We can never thank her enough for everything she has done for us..

Went to visit my friend. The ladies at the front desk are nice and friendly and gave good…read moredirections on how to find my friends room. The place appears pretty clean and no funky odors. While visiting the nurses or aides came in a few times to check on my friends diaper, provide meds and see if she needed water or anything since she is immobile. The nurses also asked if I needed water or anything and brought an extra chair over when someone came to visit, which was nice.

The care is absolutely horrible and if you have an issue and want to talk to upper management or…read morecorporate they do not give you the time of day My mom had a camera installed in her room due to chargers and hearing aids missing and the staff still didn't care about checking on her and taking care of her. She was vomiting black liquid (which they assumed was due to an internal bleed) and did not check on her for 13 hours!!!!! I stayed there day and night for 9 days and not once did the bathroom or floors get cleaned and her roommate was taken to isolation during this time frame due to an infection

During a 3 week period recently my sister and I tried to get information on options for a family…read moremember who needed to go o to a assisted living facility. We each made 3 calls and each time our calls were forwarded to the Admission administrator, and every time it went to her voicemail. We left messages that we'd like to set up a visit to get a tour along with other information and pricing. None of our messages were ever responded to. After almost 3 weeks my sister stopped there and asked to speak with the admissions administrator. She was told she wasn't available, my sister explained that we had left 4 or 5 messages over a 3 week period and have not received any return call. They told her they would leave her a message with our contact information. We never heard back. If this person in charge of responding to and informing people who are inquiring about possibly getting a loved on into this facility can't do her job and respond to those inquiries she needs to find another job. This experience was very disappointing and the lack of response made us realize that it was obvious the person we were trying to contact had zero interest in doing her job.

i am forced to give one star in order to submit this, but I honestly cannot even give this place…read moreone star. I am submitting this in the hopes anyone who even considers this place reads this. This place should be shut down!! After being released from Southwest after gall bladder extraction, my mother-in-law went here for rehab on 10/29/19 since she was weak and had been in bed for ten days straight. This was a woman who still did her cooking, cleaning, shopping, etc. After a day or so of arriving at ManorCare, she complained of her mouth being on fire, to which she was told there was nothing; however, by the end she had thrush all the way down her esophagus. It took forever to get anyone to put her on the toilet and then they'd just leave her. Forget about helping her eat anything. We visited every day and requested information. We were told blood work was good but when I actually asked to see it, she was dehydrating and that was blood taken two days earlier. I asked if maybe they'd consider hanging a bag since she stopped eating and given the numbers. I was told that "we won't hang a bag the first day they stop eating." Given the poor care, I asked if someone would keep a close watch on it as she was looking jaundice. Needless to say the next day (11/6/19 - eight days after admission!!) we and her doctor demanded she go to the ER. It took THREE hours for the ambulance to come and she was in the ER about 5 pm that day. She was terrible and not conscious. She had back ulcers, sores all over her bottom, was extremely dehydrated, and had thrush all down her throat and mouth. The hospital was so appalled they took pictures. After hours of hydration, medication to bring her blood pressure up and vancomycin, she began to look less jaundice and move her a feet a little. We got her settled into ICU for the night, but she did not make it to daylight. THIS PLACE SHOULD BE SHUT DOWN.

It's difficult for me to be objective about this facility because my father died there but I'll do…read moremy best. My father was transferred here from Parma Hospital after he suffered a stroke in another Parma nursing home. Guests start with a very good first impression because it is clean, roomy, and full of art near the entrance. They also have good physical accessories including pneumatic beds to prevent bedsores. Unfortunately that can't make up for the uncaring staff that does the bare minimum or less. He needed assistance with eating but never got it unless we were there. They don't even let the patients watch the television channel that they want, they keep switching everyone to a channel that the staff prefers. After he was certified to need hospice care they refused to let him transfer to a hospice facility but kept him there giving him almost no attention while he starved to death. My mother stayed here earlier this year for ten days recovering from a fall. She had multiple issues with lack of care from the staff and says that she is never staying there again.

As a professional guardian, I have frequent need of hospice services for the individuals I care…read morefor. Gentiva Hospice was recommended by a colleague and was the first hospice provider I had ever worked with. They were wonderful......from the beginning when I worked with Jen to set up their services, during the entire length of the many services and support they provided in helping my individual live their life to the fullest and at the end. I highly recommended Gentiva Hospice to colleagues, friends and family.

terrible experience with this company. nurse was not loving, kind, compassionate to our father…read more we never received the products we were told were ordered--we ended up having to go out and purchase all diapers, wipes, gloves, etc. they didn't explain the three medications that were to be giving to him and what to listen and look for. we were on our own pretty much...just a short visit each day and the nurse didn't ever touch him. when told he had numerous bed sores from being in the hospital and rehab, she never even looked at them and didn't give us any advise. don't get me started on the day he died...we had to wait for her to drop off her daughter to school before she came to us, and after i told her the funeral home and location to contact, we found out later she had called a funeral home in Indiana!!! and they had taken his body to a sister funeral home to wait for his final transport...thankfully the funeral director from where she called reached out and that is how i found out the error, and we didn't know where they had taken the body. the actual funeral home found him the next day and got him. and these are just some of the complaints i have. do yourself a big favor and DO NOT USE THEM!