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    North Reading Hardware & Paint Supply

    5.0 (1 review)

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    7 years ago

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    Moynihan Lumber - Door & Window Showroom

    Moynihan Lumber

    2.4(28 reviews)
    1.7 mi
    $$

    I recently had a positive customer service experience at Moynihan Lumber. I'm not a…read morecontractor--just a person looking to buy a single piece of moulding costing $7.59. I was greeted very nicely at the front desk and directed to Millwork, where I met Max. He helped me select a matching moulding, trimmed it to size, and even put a 45-degree angle cut on the end. Wow! This kind of customer service motivated me to take the time to write this review. Thank you, Moynihan Lumber and Max!

    Careless installers…read more After the technicians came out to fix my Andersen windows, I emailed Missy Corelle detailing the issues. I waited five days with no response or call back, even though I confirmed the email was opened. Their complete lack of follow-up is unacceptable, and I will not recommend this company to anyone. Below is the email that I sent: "Hello, I wanted to share my recent experience with the window installation service on July 29, 2025. Unfortunately, it was far from positive. First, I found both installers to be careless. The younger installer literally ripped the valance off the blind and broke both brackets. It didn't appear that he examined how they were mounted before removing them. If he had been unsure, he could have asked me for help--I've removed that valance several times myself without issue. Not only did he break both plastic brackets, but he also never informed me. Instead, he jury-rigged it so it appeared intact. I discovered the damage when I tried to close the blind, and the valance fell. Secondly, the older installer dropped a hammer on my new end table, which we purchased just two weeks ago. I had placed a clear plexiglass top on it the previous weekend, which saved the table itself, but the plexiglass now has a dent. Again, this was never mentioned to me--I only noticed it after they had left. Both representatives appeared to be in a rush and did not treat my home or me with the respect that any customer deserves. It is important that I share this feedback so that you and your team can work towards creating a better customer experience for your future clients."

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    Moynihan Lumber - Kitchen Cabinet Showroom

    Kitchen Cabinet Showroom

    Moynihan Lumber - Custom Molding

    Custom Molding

    Moynihan Lumber

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    The Home Depot

    The Home Depot

    2.2(94 reviews)
    4.9 mi
    $$

    As I'm writing this review I spot a review berating the woman I am writing to commend. Cheryl in…read moreReading was knowledgeable, helpful and pleasant. I knew what I wanted when I went in so I wasn't asking for a lot of help - just reassurance that the brand I chose was reliable. She did her sales job v effectively, but when I said I wasn't interested, she didn't push. She saved me a little $ and offered good advice. I would go back to Home Depot to buy appliances based on my experience with Cheryl. (Sad to say that my experience over the years with many of the HD emplyees was not good. Lots of people who can't be bothered or don't know more than I do. This time I dealt with 2 sales women. - both were great. Perhaps HD needs to hire more women?) Two final points: why are the ratings on Yelp so low while Google reviews are glowing. For the same store?? Finally I had a hard time reaching Reading, so after 6 hours of trying I googled Home Depot Customer Service. I called an 800 number and was told my account had a red flag. I said I just got the card 6 hours ago. Person on the other end was nasty and insisted that my info was compromised. She spoke with a very thick Indian accent and was so rude I hung up. Called right back - guy with a veyr thick Indian accent ansered the call and when I told him I suspected they were a scam and not HD he said "then why don't you hang up." I did. Buyer beware.

    Their customer service is non existent. Hope you don't have problems. mod calling customers Liars,…read morenot even trying to listen, would rather talk over you than help, Problem with order, never resolved. I didn't want to cancel order, but no one heard me, so I did and purchased at Lowes, with a longer lead-time.

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    The Home Depot
    The Home Depot
    The Home Depot

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    Rockler Woodworking & Hardware

    Rockler Woodworking & Hardware

    3.7(6 reviews)
    12.7 mi

    I went in last Sunday and talked to Maura about what I wanted to do to my dinner trays. And I went…read moreback today because I was thinking I needed to sand the tray. I didn't think so before. And I went out to get the tray and brought it into Maura and she said, Yes, sand it or I would have problems with the glue. When I get one tray done I'll have to take it in to show her. But, it'll be awhile.

    So I decided to stop in to Rockler on December 3 at 10:30 AM. The area had about 7 inches of snow…read morethe night before, nothing unusual for this area. I figured I'd call the store to verify that they're open before I drive 40 miles. No message on their answering machine saying whether they're open or closed, the phone machine says please leave a message. I decided I'd head over there anyway. The roads weren't bad at all, the parking lot was completely plowed and the Rockler store was closed unlike Best Buy across the parking lot which was open and there were plenty of cars there. I'm pissed, you got to be kidding me. Obviously the manager of the store has no clue what's going on, I can only imagine what it's like when it's open. While I'm sitting here writing this review, 4 customers have walked up to the door only to find out that it's locked. Completely unacceptable, I won't be back and could not recommend this place to anyone. If I were you I would shop at Amazon, like I usually do. But I wanted to check out the store as I haven't been to this store before. Never again.

    Photos
    Rockler Woodworking & Hardware - It's nice that their website shows that it's open, wish it was.

    It's nice that their website shows that it's open, wish it was.

    Rockler Woodworking & Hardware

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    North Reading Hardware & Paint Supply - hardware - Updated August 2026

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