Great to see a bike shop that is community driven, I just moved a couple of clicks away and have…read morealready benefited from the first day I walked in. I will definitely check it out when I retire and replace my ancient but trusty Madone

I've been looking to purchase a bike for quite some time but I was not sure what kind of bike to…read moreget that suited my needs. I walked into Trek to see what they had in stock and was met by one of the most friendly, non-pressure retail environments I've ever experienced. Dana at Trek Bicycle was an absolute gem and completely set me up with what I needed to walk out with the perfect ride and begin my journey cycling. Not only did Dana ensure that I found the right bike but also made sure that I had the safety gear and bike essentials needed for a smooth ride. The entire staff is extremely knowledgeable and it is clear that it's a passion for many of them. Definitely check Trek out if you are looking for a new bicycle or already have a passion for cycling/mountain biking.

I needed a big machine to walk through the worst roads to get to my gold claim and spent most of…read morethe time bucking out the road with chainsaws with my crew. Backcountry supplied a monster that made all that possible, and with three chainsaws, food, and six people onboard. I give these guys a five star thumbs up. Couldn't have done it without the trust I have in them. That is now rock solid.

I am a purchaser for a company in Vancouver BC, we have rented snowmobiles and side by side ATV's…read morefrom Backcountry rentals for our site operations, we have always received great service and rates. Their equipment is well maintained and our site foreman has also told me their trailers are very well built. We will continue to do business with Backcountry Rentals

Thanks to Urban Pedal Rentals and Volt Bike, I did something I've never done in the 30 years I've…read morelived in the Vancouver area - biked across the Lions Gate Bridge! The process was easy and entirely online. Our bikes were delivered directly to our hotel bang on time and picked up the same way. We had a blast riding around and will definitely do it again!

UPDATED BELOW. They seem to only service their own bikes! I recently brought in an e-bike from…read moreanother manufacturer (GO Power-Explore) and they refused to fix my flat tire giving me a song and dance about legal liability issues and difficulty in dealing with a rear wheel motor etc... So I managed to get it home and changed it myself. I just wish I hadn't bought the replacement tube from them. I got and email from them apologising profusely which is nice and good business practise. They did state that in the future they will repair my non-Trek bike providing I sign an agreement releasing them of all responsibility if they screw up. So I am bumping them all the way up to 3 stars.

I was so dissatisfied with my experience at Trek today I downloaded Yelp to write a review…read more The clerk (not bike knowledge god like they think they are) snatched 2 different objects out of my hands while I was holding them either reading the box or comparing colours with other products and took them up to the till. Presumably this has something to do with Covid precautions, which makes little sense as I had already touched the items with my hands. He is wearing the same rubber gloves he used with the last customer, has no face mask and was ok hovering right next to me while I looked at the shelf. If a customer not handling products is the procedure, post it on the wall and greet them with it or explain that. Do NOT snatch items out of your customer's hands, then walk to the till with it assuming that I am going to buy it. Covid is not an excuse for having zero interpersonal communication abilities and grossly high pressure sales tactics. A message to the staff at Trek: you never know who you're talking to, and being condescending toward a more highly qualified mechanic and cyclist than yourself is not a good way to earn repeat business. Remember that you work in retail sales and are no more special than a sandwich artist. Also remember that grabbing things out of people's hands is rude and shamed upon even for toddlers. I will not be returning to buy even a valve core from these nimrods, and I am going to make it my mission to spread this experience with my family and friends in the local bike and dirt bike community.

High quality repair work and very knowledgable staff. A great place to take your bike.read more

Nice guy Jeff helped me and the wife out. Weed had less than great experiences at couple other…read morestores and he took the time to go above and beyond. Great value, great service.

I've been reading about our local bike shop for quite a while, and finally took the time to ride…read moreover there. I'm looking to purchase a new bike and BBBS happens to be a dealer for one of the brands on my short list. I was disappointed to find the shop owner to be brusque, unhelpful, and dismissive. Didn't bother to ask me a single question about what or why I was looking for. I can only speculate as to what the sales/service model is here. Clearly I'm not fitting into it. I ended up purchasing my bike directly from the manufacturer. I don't think I'd even come back here for service.

Birch Bay Bike shop is truly a gem in our community. Even though John, the owner, is always…read morejuggling a packed schedule, he consistently delivers excellent service at very reasonable rates. His expertise, honesty, and commitment to doing right by his customers set him apart. When he couldn't fix a problem I brought in, he didn't shrug it off--he offered an incredibly generous alternative that honestly blew me away. Exceptional service, rare integrity, and a shop worth supporting. Birch Bay Bike ship isn't just a place to buy a new bike or get your bike tuned up; it's a place where you're treated with respect, honesty, and real care. I'm grateful to have a business like this is our small community!

Don't bother driving there, nothing they have on the website is in stock. May as well just go to…read morethe company's website and order from them. He said to "drive to Bellingham to try it" . Would not recommend.

Bought a bike today for my goddaughter. I was on a mission to get it done today as I needed to…read moretrek all the way from Vancouver, under a tight work schedule. First stop was Trek Bicycle on Westwood Street. No stocks available, and they seemed too busy to answer questions. Hmm...that kinda layback and hipster attitude seemed far too familiar as I'm in the coffee business for 20+ years. Then we rushed over to Kinetik Cycles. Sales person seemed way too passive, and when we were shown a couple choices (my goddaughter needs a small or an extra-small frame), not much help was given about the seat height adjustments. I understand that the Kona we first tried was built a certain way where the seat stem was way too long for a small frame. The minimum seat height was so tall that it defeated the purpose of calling it "size small". We asked how we could make it possible to accommodate the height so my goddaughter could do a proper test ride. (Of course I know of a solution...just find a shorter seat stem and substitute it for a few minutes worth of test ride)...Nothing from the sales person, just a shrug of the shoulders, and followed by "if you buy the bike, we will saw the seat stem short for you". The more senior looking person behind the counter didn't offer any help as well. So basically it's like take it (for a spin) or leave it situation. I was seriously not impressed but as I mentioned earlier, I was on a mission to get a bike today. We've finally decided on a Devinci. Next, I asked about bike lock choices, and I forgot the brand I've recently bought (ARBUS...I later recalled). So I described the lock as metal plates folded together kinda lock. The sales rep said they do not carry such style, except u-shapes, and chains. As I proceeded to pay for the bicycle, helmet, and gloves I realized the ARBUS locks were just stacked in boxes, right next to the other locks. So after this long story, I guess one can comprehend how lay back and unenthusiastic the service was. And I'm about to make a point here...Kinetik Cycles, you've dropped the ball. I could have bought the second bicycle for myself on the same visit, but I've made up my mind to make that purchase somewhere else on my way back to Vancouver the same day. Please refer to the enclosed receipts...one purchase from Kinetik Cycle (which I reluctantly went through due to a tight time window), one purchase from Rad Cycle on Fraser and Broadway (very pleasant experience from real people working, and providing real service and advise at a greasy and not very rich looking shop). Not going back for more hipster attitude.

The staff here is great. Went through everything and answered every question. I've never ridden an…read moreE bike but it made the trip around Stanley Park a breeze. This is probably the closest rental to the park entrance. Will definitely rent here again.

We decided to go biking around Stanley park and visited Spokes to rent our bikes. They had multiple…read moreoptions of bikes (e-bikes, fixed-gear, city bikes and tandem bikes) The staff were friendly and helpful, recommending bikes based on your comfort. Their prices are a bit higher than others around there, but I think the quality of their bikes make up for it. The experience of renting the bike was smooth as you only need to provide a credit card on file before you rent and are only charged after you return the bikes. This removes the hassle of calculating how long you would want to rent the bikes for. They also provide helmets so you don't need to bring anything with you. I'll be sure to stop by there again before summer ends for sure :)

I have been a customer over the years and recently had an experience that I wanted to mention. My…read moreson was on his way to an important biking event and had broken his spur gear (on a Transition PBJ dirt jumper) so it was a somewhat rare piece. We called or went to 5 other bike shops, including Transition, with no luck. We went to Jack's and they had the part AND installed it for us while we waited. They went above and beyond! We were so grateful for the care and speed they gave us. Thank you Jack's!!

My friend and I were looking in Bellingham for places to rent a mountain bike and Jack's Bicycle…read moreCenter checked all the boxes: They have a range of mountain bike rentals for 4 hour or 24-hour, give expert advice (shout out to Ryan), plenty of biking-related supplies, and all for a reasonable price.

These guys are so helpful and cool. No whistler bro attitudes just chill Squamish culture…read more Jeremy Chris Fraser and the boys quickly changed a tubeless tire and got me going in no time. Even with the slammed work schedule. Can't thank them enough. Best bike shop in the area. Thanks from cali.

By far my favorite (and I think the best) bike shop in Squamish. Great lines of road, mountain,…read morecruiser, used and children's bikes. Very friendly and knowledgeable staff. Locally owned and operated. If you want any group rides, trail info, cycle clothing, service, rentals or anything bicycle related, these dudes got you covered. Especially Armand, the owner, who is almost always there. Great deals on top products without BS. Cheers for the the sweet rides guys! Be back soon!