Allways helpful and thorough. Had my car in today, just stopped in. They had time so put it through…read morethe paces and discovered I need new Brakes on the front end. I knew something was awry as I was having issues. So was happy to see they could quickly diagnose the problem. They can get it in tomorrow and do the job. Quote was with in reason for the job. So will get her fixed tomorrow. Thanks to the team, Cody, Gordy, Al and of course Melissa..............

Always Awesome. I've been a customer for years and won't change. They are knowledgeable and…read moresuper easy to work with!

Great service and good job all the way around. Very quick and well done, cannot recommend them…read moreenough! Cheaper than other muffler shops in Brainerd as well!!

Jim did a great job in replacing my mufflers and pipes in my 1978 Ford F100. He knows his business…read moreand the price is fair. I highly recommend using his service

The Highway 18 Collision crew went above & beyond in repairing my mom's vehicle. Their work is…read moreimpeccable. Communication outstanding. And customer service was above & beyond expectations. Thank you Highway 18 Collision Crew...we appreciate you! We highly recommend Hwy 18 Collision.

Excellent work! Great at communicating any issues. They have loaner cars available…read more Worked with my insurance company & the dealership to get my estimate and costs handled. Definitely call them first!

Was on my way up to Crosslake for the Crosslake Fire Department car show a few days before when I…read morehit a pothole in my 69 Camaro, I didn't notice any alignment issues until I made it to Ideal Township when my tires went into negative camber and the tires started squealing at the slightest turn, I called 3 different shops who were all booked out for weeks, I got ahold of Watt Automotive as they were closing but advised me who to call for a AAA tow next door to them Crow Wing AutoBody, Watt got my alignment fixed in a few days on short notice very reasonably, thank you Nathan and crew, you saved my week as I was looking at a 160 mile tow $$$ highly recommended

While on a brief vacation in the Pequot Lakes area I experienced an issue with my transmition on my…read moreGME Envoy. I stopped at a parts store in hopes of getting a referral and was sent to Watt Automotive. I took the vehicle to them on Monday morning, explained my issue and time constraint. The staff (front desk, service mgr., and mechanic) all listened and responded positively to my vacation issues, time constraints and varied concerns. Apparently my issue was pretty unique and they had to consult with their online mechanic chat community to find a solution. They took the time and extra effort to diagnosis, explain and resolve my problem quickly. We were able to enjoy our vacation with a loaner car and minimal inconvenience. Watt Automotive is a first class auto service provider and went above and beyond to help me with my 'unique' problems and requests. Thanks for the exceptional service, fair price and a job well done!

My car radio, which was purchased in 1998, finally gave up the ghost. Lakes Audio was able to find…read moreme a simple (used) radio without all the bells and whistles that confuse an older person like me. The cost was very reasonable, and they were a pleasure to deal with.

Recently had an opportunity to experience a "full detail" for my vehicle at Lakes Audio. I was…read moreoverly enthusiastic for the appointment because, let's be honest- we were in need of a good cleaning. Putting the cleaning in perspective Lakes Audio did accomplish some serious cleaning. The raw corn was no longer scattered about the trunk, no strange smells lingered, and I left with a whopping $2.63 in spare change that I thought had been lost forever. I was also provided a lovely cardboard box for loose items and a brand spanking new paper floor mat at NO ADDITIONAL CHARGE. Talk about a score! Once the joy of my newfound loose chance wealth and free paper products wore off I will say I found myself a bit surprised at a few of the results of the detail. Color me crazy, but I thought a standard wash would be included in a car appointment (in the several details i've had done prior with other companies I've always had the luxury of leaving the lot without the hand drawn "wash me" smearing remaining on the back hatch of the car). No big deal, just a surprise. I did call after the appointment in to clarify what a full detail included (hindsight-- if you want a wash that needs to be clarified as it is an additional service :( ). Anyway-- I am DYING to know what kind of wizard carpet cleaner these people are using. My shampooed carpets were 110% dry upon pickup, and the leaves I piked off the rear carpets had even managed not only to dry, but to retain their original shape and dry flaky quality. It allowed me the opportunity to break out the trusty old shopvac, which in turn led to the discovery of sand under all 4 floor mats. They must have treated the old rig to a cleaning on a beach- lucky car!!!!! I also got the unexpected joy of an afternoon arm workout as I wiped down the sticky spots and mud that remained on the center dash and rear doors. I'm wondering if it was hard to see these spots given that I still believe the vehicle must have been cleaned on or near the beach (hello sand piles) and perhaps the sun was blinding? Unfortunately the paper floor mat met its devise shortly after the appointment (does not appear to be a 4 season mat), and the $2.63 in found change didn't even cover a carwash at the local gas station. In hindsight-- the loose change would have paid for a good session at the local gas station vacuum, and a $7 car wash would have done 100% more to remove the untouched exterior dirt. If my math serves me correctly, that leaves me paying $200 for a wipe down that could have been done at home. A $10 investment in Clorox wipes might have been the route to go, but hey- at lease the good old car got a nice day at the beach.

I bought a 2018 Toyota C-HR from Lake Country and when it hit 60,000 miles there was a whine…read morecoming from the front. It was still under warranty so I brought it in to be looked at. They said it was nothing to worry about. So now I found out that the transmission is a CTV and they fail completely. They knew that and sent me away. So now my car is failing me. I had hopes of driving it for many more years and trusted the Toyota reputation. I don't trust Lake Country now because they failed to do what was right. My husband passed away and now on a reduced income I am faced with needing to replace my car. Very disappointed in Lake Country and Toyota.

I came from afar to get the truck I wanted, which to be honest, wasn't easily found. Kole took…read moregreat care of my needs from the moment I contacted the dealership from home He gave me a fair price for my trade-in, responded to my questions quickly, and make the process quick and simple. The sales manager was also quite helpful and made it a point to be sure my trip from Wisconsin wasn't wasted. I like their no bullshit, matter of fact style of doing business. Our meeting was relaxed and comfortable. The friendly conversation wasn't forced. It's nice to buy a car from other "Drivers" and car lovers - they get it. We could have chatted for hours. Car buying is supposed to be fun. Well, I found that Lake Country Toyota still believes that and does everything they can to carry that tradition forward. By the way guys, my wife was stunned when I picked her up from work in her new pickup. I think she loves it more than she loves me! I'm glad you were a part of it and helped make it happen.

The front power jacks stopped working on our 5th wheel trailer up near International Falls, with no…read morechance to fix them up there. We called a few places in Brainerd and most couldn't fit us in within 3 weeks! Hilltop got us in on the same day to fix the power jacks on our 5th wheel trailer, plus they had the knowledge to fix rather than just replace the parts which got us up and running quicker because parts didn't have to be ordered and less expensive! Tom and Jim did a great job working on the trailer. Thank you Hilltop.

Great family owned local business. Very friendly knowledgeable staff that always goes over and…read moreabove to be sure EVERY customer leaves happy. My family has been going to them for 20+ years and never left unhappy. If your buying new or used or just having service done they treat you with the same courtesy.

I had the best experience here. My trailer was fixed in very short order and great price. Highly…read morerecommend. Very friendly staff.