Visiting Mackinaw City and traveling with our 1yo puppy who needed basic anal gland expression. Called and got it the same day. Dr Nelson saw him and showed me how to do this myself in the future, if I want to try. Everyone in the office was very nice. I'd be happy to use them again if the need arises. read more

Great veterinarian care. Friendly and educated staff and Dr. Very Clean. I would highly recommend this place

I love Doctor Nelson and his entire staff. They are kind, caring and professional. They even delivered some medication to my house. Highly recommended. read more

Took my Dad's dog here a couple years ago. He died two days later after being mis-diagnosed because the vet said I see this all the time and no test is going to change my mind about what's wrong with this dog. He told us the medicine he gave the dog might get him up walking again because he thought that the dog had slipped a disc in his back. He never told us to be prepared for this young dog to die. I would NEVER take another animal here. read more

We were on vacation visiting family when our 17 year old dachshund became ill. We were able to make an immediate appointment and we rushed her in. The staff was fabulous and the doctor kind and considerate. We were very grateful for their compassionate care. read more

While on vacation nearby, we received a message from our veterinarian at home stating that tests had come back for our dog requiring an uncommon antibiotic. We called several veterinary clinics and local hospital pharmacies looking for the medication but no one carried it. NSAC had it in a different dosage, but we were able to compensate. They created a file for our dog, accepted a faxed Rx from our out-of-town vet and saved our vacation!! Otherwise we would have had to drove four hours back home and come north again to continue our trip. What a relief to know we didn't have to do that - and that we could take care of our dog whole out of town. The staff was exceptionally helpful and kind. Thanks so much to Samantha and to the veterinarian in the office that day who checked to make sure we were doing okay when we got there! I'd go back to this place in a heartbeat - clean facilities, kind people, and they carry meds hardly anybody has apparently! read more

What started off as a bad day, only got worse when we arrived here. My dog was very sick, with little to no treatment options left for her. We were faced with the painstaking option to put her to sleep. I rushed home from Grand Rapids while my family waited with our dog at NSAC. The staff notified us that we were now on emergency time and was sure to let us know we were paying for it. That was fine. I arrived a few hours later and the staff kept asking me if I was ready to euthanize her. I had only been there 15 minutes, crying horribly before the staff came in again to see if I was ready. This happened not once, but three more times when I was trying to say goodbye to my dog over the course of 45 minutes. This is an experience that should not be rushed or felt hurried. The assistant had the audacity to come in and tell me it wasn't fair to my dog to keep her waiting any longer. After 15 minutes of being there! My dog was coherent and I simply needed more time to say goodbye. The bedside manor of the Doctor was one of the most cold, heartless vets I've ever met. She seemed like she wanted the procedure done as soon as possible. Then, when the procedure was finished, the doctor didn't even bother to close the exam room door. As I'm paying my bill at the counter, I look over and see the vet stuffing my dog into a black garbage bag. No one deserves to see that. Overall, not a good experience. read more

Doctor Robert Nelson is an excellent vet! My fiance and I were staying at the local campgrounds in Mackinaw camping when his grandparent's dog got bitten by another dog while on a walk. Maddie was bleeding and in need of emergency care. We contacted several vets and ended up with Dr. Nelson's contact information as he was on call for several other vets in the area. We were able to rush Maddie after hours to the North Straits Animal Clinic where an assistant was waiting for us and Dr. Nelson arrived shortly thereafter. He examined Maddie with lots of care for internal injuries and proceeded to inject her with anesthesia, then sewed her up with stitches, and finally she got antibiotics and pain meds for the next 10 days. Dr. Nelson was very thorough, helpful, and kind towards Maddie and the scared/worried grandparents we had with us. Thank you to NSAC and their rapid response to Maddie's medical needs, we were so far away from her vet and would have had to cut our vacation short had Dr. Nelson not made the time to see her. The next day my fiance received a call early in the morning from the vet inquiring as to how Maddie was doing. Thanks again for all your help, Maddie is doing great! read more