I spoke with Sal and explained that we needed pickup from Chicago to O'Hare with 2 car seats. He…read moresaid he could do it and arrange pickup and we would still have plenty of space for luggage and a stroller. Driver showed up in a minivan with the car seats. Smooth and safe drive despite all the construction on the Kennedy and we arrived on time. Driver helped unload and made sure we had everything. They took CC through their phone app with a tap and I got an emailed receipt. I also booked them coming back and told them we needed the same setup. Sal was responsive and made sure the driver was there. Our flight was delayed but the driver was still there. Same charge and great driver with the car seats strapped in by the fire department. They were rock solid.

Beware of sneaky pricing. I needed a ride back from a doctor's appointment. For the ride there I…read moreused Uber and paid just over $8. I decided to call American Taxi for the ride back. Taxi rate calculators estimated $7-$9 for the ride, so I expected similar cost. We the called back to confirm a car on the way, they took payment. To my surprise it was $36. A second surprise came when the car picking me up was an Uber. So apparently, they used my $36 to book me an $8 Uber ride. The Uber driver was also surprised.

Professional Clean and courteous Drive spoke English…read more Car was clean Punctual Courteous

I had a 4 am flight and they were 15 mins early. It was 35 from Brickyard Mall to ohare. I was…read morepicked up in a nice black Lincoln that was very spacious. I would use them again for being so prompt and honoring the reservation.

Very reliable always, but especially helpful today. I called for a taxi to take me to the remote…read morelot at O'Hare to pick up my car. When we arrived I realized that I very stupidly left my car key at home! Zibi could not have been nicer and calmer about the whole situation. He is very good humored, patient, and reliable. I would recommend this service to everyone! Competitive prices & exactly what they tell you.

Great experience. The driver is very kind and thoughtful. He is always on time and let's you know…read moreif he can't make it at the time you request. He is precise when he gives you an estimate of when he can get there in the few times that it wasn't right away. He is also very thoughtful and a gentleman. I go to physical therapy and he gets out of the cab to open the cab door for me and the door to the therapist. He asks me every time if I need help. I highly recommend Northern Lakeshore Taxi.

Always on time and price is great. Drivers are always helpful as I am handicapped and need some…read moreassistance.

dispatch refused to help after a driver manipulated the meter. he charged me $28 dollars at the end…read moreof the ride and I gave him $40 asking for change and he only gave me $8

Driver was 25 minutes late and then had to stop and get gas!…read moreOur cushion time was completely gone! The girls on the phone were very polite and helpful!

It took 30 minutes for taxi to come to pick me up at airport…read morecustomer service representative was not helpful automated service couldn't find my order taxi smelled like cigarettes transmission was broken...barely made it home HORRIBLE

Not sure where they get their FIVE Stars reviews from!!! I…read morewas traveling south on 53 driving in the left lane. This Cab was in front of me doing 10 miles less than the speed limit at 55 zone! It started to get congested on the freeway from him being in the wrong lane! I went to the middle and accelerated, and signaled to get back on the left and kept going! He started to chase me , and came on my right side so angry doing at least 80mph almost sideswiped me from getting to close, and got in front of my car with constant stabbing on the brakes so I bump into him from behind! I took a picture of his plate , and called the company to complain about the behavior! The person that answered said he will report this to the supervisor and will call back to explain the behavior! Obviously no one called back!!! This is a big shame when a transportation company behave like that. Total reckless!!! I will file a complaint with BBB as well...

Waiting for 35 minutes. Did not show up! Tell me to get another taxi service. Very disappointed!read more

My favorite and only limo service in Chicago. I used American Taxi for years and years of regular…read morebusiness travel. I switched to VIP over 10 years ago because I find Ammar and his team to consistently be available, on time, pleasant, safe, clean, comfortable and always reasonably priced. I book rides now through their iOS app, which is very convenient. Amazingly fast pickup from O'Hare. I've referred family and friends to VIP, and they have been very satisfied too.

Spectacular service. On time. Helpful. Took care of my elderly parents needs. Arrived at the…read moredestination early... sent confirmations and payment info immediately. Would use again!!!!!

We used American Limo Express for my daughter's birthday party transportation from Glenview into…read morethe city and back. We sent six teen aged girls on their own and felt totally safe with this company. They were amazing. No problems whatsoever. The driver was very responsive and gave continuous updates by text (drop off, ready for pickup, on our way...). The sprinter van was awesome. The six girls loved it and said it was was so much fun. My daughter is still saying that her birthday was so fun and the limo was a big part of it. Price was very reasonable compared to other limo services. I couldn't be happier with ease of booking, the convenience, non -stress, and finally the results. Additionally, due to the snow and weather the previous day we asked for an earlier pickup time and it was absolutely no problem. We will definitely use them again.

Consistently quality service...easy to communicate with, punctual, clean stylish vehicles, and…read morepolite drivers.