What a pain! Maybe it was just my job, or maybe just because I'm an old man, but I wouldn't let this company roof my dog house. Roofing delivery arrived unannounced early in the morning. Ok, that's fine. A week or so later the crew showed up, unannounced at about 6:30 A.M. Still, whatever. Then they broke the line to the swamp cooler on the side of the house. I fixed it. They completely tore off some of the trim pieces on the dormers. I had a guy coming to paint those anyway, so he caulked and put a few nails in. They had no idea of what they needed to do other than the house. They broke the float in the swamp cooler and water was pouring out for at least an hour according to one worker. They told me if I hurry and get a new float they could fix it. And I did get one. They put it in, (which I had to redo) when I went on the roof that afternoon to put the cooler side panel back in. And the cooler is at least an inch and a half out of level. At that time I noticed that the cutter supports were broken and a less than desirable attempt at repair had taken place. I had no contact, so I called the company. I called enough times that they handed me off to the manager. After a while, I would just call whoever called me last in the company. There was a leak at the water heater that was repaired at the same time as the gutter (repair) which I eventually replaced. Nov. 1 there was a wet snow and water was running behind the fascia in the front. Every time I asked about the broken skylight, it was on order. After months of waiting I ordered one and had it within a few days and hired someone to do the work. 5-30 a guy shows up to measure the skylight. He said he tried to come a few days before but the gate was closed. The gate hasn't been closed in 20 years. Over a year from date of loss and now you're measuring the skylight??? I told him to leave politely. Now they say it wasn't in the invoice but it was on the original contract. And now they want to see my invoice for the skylight! Maybe I should invoice them for the biohazard dump one of the crew took in my yard!! The hi vis yellow t-shirt wipe is still there. As far as the insurance company knows, I never had all the work completed, because they never received the proper documentation from the roofing company. I lose out on any depreciation cost now because my loss was over a year ago. I paid to replace some gutter, I paid with time and sweat for the swamp cooler repairs, I paid to repair roofing crew damage and I paid for a skylight that was clearly stated in the contract. Now, I need to pay them so they will just go away! read more

After the hail storm in June of 2012, my neighbor told me that I might need a new roof. I said "No! I just had a roof put on 3 years ago." He proceeded to tell me that he was getting his house painted as well. I thought that would be better than a new roof. So I called the roofing company that put on my roof 3 years ago and asked them to come out. They told me I needed a new roof and no painting. Three years ago they had set it up so that I did not have to pay the deductible on the insurance. With the new laws in place this is now considered fraud and illegal. I learned this from my insurance agent. He recommended a couple companies, one of which was North West Roofing/North West Exteriors. Mac came out and looked at my roof and said yes I needed a new roof. He also offered me a free upgrade to a class 4 shingle at no extra cost. This allowed me to have a reduction of cost to my home insurance and receive a refund of $250.00. When I went back to the other company they refused the upgrade and maintained that they were within their legal rights to not charge me a deductible. I choose to go with North West Roofing. The installation was done in one day. After getting home that night I noticed large scratches on my garage door where the installers had thrown misplaced shingles down and they had hit the garage door. North West Roofing replaced my garage door at no cost to me. They were very quick in replacing it and solving the problems as result of that incident. All extra painting that they promised me was done quickly and efficiently and professionally. The yard was left clean and neat. They were easy to work with and maintained the integrity of the law of insurance. read more

I met Jeremy Soliday a couple months ago and have been looking for a roofing company that will not just replace a roof, but focus on the client and the clients needs. I am a real estate agent who looks for those who can provide value to my clients consistently. I had a listing that needed a new roof. I called Jeremy and he came out on a Sunday morning to meet with the insurance adjuster, sellers and myself. Not only was he right that the insurance may not cover the roof, but he prepared a quote for the sellers to show what the cost would be, why the costs were that much and gave a time frame for getting it completed. Here's why I recommend Jeremy. Not only did he work with my sellers and myself, he also picked up the phone, called the buyers agent and coordinated a meeting with the buyers to let them pick the color and have the potential for an upgrade if they wanted. The roof was done prior to closing as promised and all parties were pleased. Jeremy knows how to do several things in this business that people tend to forget. 1.) Pick up the phone or answer the phone, 2.) Follow up on what he promised, 3.) Keep all parties informed. This is HUGE for my business and I love it when all parties are pleased. The details he put in his quotes are huge. There were no hidden fees. I highly recommend speaking to Jeremy and using North West Roofing. I did a lot of research on them before using them and I've found a solid company to use in all my future transactions. Thank you Jeremy for your honesty, integrity and customer service. read more

I had just bought my house and only owned it for a year when the hail storm came through. I knew it was an original roof and was not in the best of conditions, but we could not get anything done about it in the deal for the house. In fact we ended up noticing that there was a leak or two under hard weather conditions. And then the hail storm hit. Northwest was professional from day one and made me feel comfortable in the whole ordeal. They helped deal with my insurance and I was able to see what the roof looked like with the adjuster and the Northwest roofing representative and see all the major issues with the roof. They helped me pick out the color of the new shingles and made everything almost effortless. The work was done very quickly and in the time frame promised. They also ended up fixing a few other things while up there and replacing a lot of flashing and vents and other things necessary all within the insurance guidelines. All in all the roof couldn't be and look better. I was very impressed with how they handled my situation and the repair and the customer service was spot on. I was always in the loop about every detail including how the insurance payments would go. I couldn't be happier with my dealings with Northwest and would use them again in the future and recommend them to anyone looking for a good quality roofing company in this economy and day when it's hard to find good companies and good people. read more

I currently had my roof replaced by North West Roofing. I called them based on a referral by my sister and could not have been more pleased. I worked with Richard Shook who was very knowledgeable, professional and made himself available to be there when the insurance adjuster came out. This was most helpful. Everything that Richard said would be done was done and it was done when he said it would be! Not always the case these days. He told me when the roofing team would show up and they were there exactley when he said. The team was also awsome, making sure everything was protected and cleaned up when they were finished. I would highly recommend Richard and North West Roofing to anyone needing a roof replacement. I live in Northern Colorado and this was not an issue at all. This company not only provides quality customer service from the office staff, to Richard, to the roofing team, but provide excellent workmanship. The inspecter said they did an awesome job! Would highly recommend them!! read more

North West Roofing (also called North West Exteriors) did a fantastic job. Unlike other roofers that descend upon you like maggots, North West Roofing was very professional in their communication. Richard Shock (fantastic to work with) contacted me by phone about potential hail damage on my roof. He did not pester after the initial message, so I returned the call a week or so after. He followed up on questions, came to the house to go over options, and was extremely responsive. The roofers did their best to give me the best price they could based on my insurance policy. Not only did the roofers do a timely and professional job, but when they finished the job on the house (it was a rental property) and the tenants weren't there to let them in the garage to finish the clean up, they left a note with a phone number so the tenants could contact them when they returned home. They promptly returned and cleaned things up. I would use this company again and again for roofing needs. read more

North-West Roofing was recommended to me by a friend, and I am very happy with the results. Jeremy Soliday, our sales rep, obviously made the customer experience the top priority. He was responsive, timely, and followed through on all of his commitments. He was also very patient and helped us walk through all of the different options that presented themselves. What impressed us the most about Jeremy was that he held himself accountable for the entire engagement and followed up several times leading up to and after the job was completed. The crew that installed the roof was top-notch as well. I invested $$ into landscaping earlier in the summer and was concerned that we would loose several plants during the room installation. The crew placed large sheets of OSB above and around all of the plants to protect them from falling derbies. When the job was finished we couldn't find any damage to the landscaping. Huge win. read more

After living in an area where roofing companies come by every week to try and sell whatever they could as fast as possible, the refreshing approach of Northwest was a welcome relief. They worked with me and my wife to find the right roof for our budget, as well as worked with our insurance company to ensure that everything that needed to be done was handled. They were professional from minute one(not scammer like some roofing salespeople) and got the job done quickly and perfectly. Not only did they commit to a date and keep it, but after our shingles were delivered, they came out the day before and realized that the wrong ones were dropped. Despite that setback, they still completed the project the next day. My experience with Northwest was exactly what I hoped for out of a roofing company. I hope I don't have to get a replacement roof anytime in the near future, but if I do I'll call Northwest and no one else. read more

I had an absolute wonderful experience with Don and Norwest Exteriors. From the inspection report for my Seller's home the Buyer wanted an item on the roof repaired. I call Don at North West and just asked him if he could give me an estimate of how much the repair would be and the time frame in which he could do it. Don said that he would get to the home and give me an idea within two hours. So not only did Don get to the home in a timely manner he also did the repair at the same time not knowing whether or not he would be paid for the work he preformed. To me that was above and beyond my expectation. The charge was extremely reasonable and included a five year roof certification. I wouldn't hesitate for a minute to use Don and North West again as he provided excellent customer service and did a great job. Michael L. Miller Broker Associate Keller Williams Executives Realty, LLC read more

I posted this review- It never shows up on yelp...... Yelp is not as trusting as it seems. North West Roofing replaced our roof in the fall after a hail storm. We wanted to go with a company that has been around in Denver for years. The crew did a great job removing 2 layers of old roofing, new decking and installing the new roof. They were very preprofessional, easy to talk to, great clean up afterward. Richard was our project manager and his service was superb. He was a great support throughout the precess. He met with the insurance adjustor, great knowledge about the process, met the crew in the morning and came by to clean up at the completion. Richard was easily accessible by phone and text - great customer service. I highly recommend North West Roofing and Richard to anyone that is wanted a company they can trust. read more

I am new to the Parker area in Denver, and had my roof, among other things damaged 2 weeks ago by hail. I had lots of roofers knocking on my door within hours of the storm. This made me very nervious. I even saw somthing on the news warning about dishonest contractors showing up for storms. One of my new neighbors recomended Northwest Roofing, they had replaced his roof and his sisters aswell. Wow, all I can say is my house already has a new roof. These guys are good, they met with my insurance inspector and the next thing I know they are calling to ask if they can install my roof. Everyone I have spoken with from that company has been honest and done a good job. My favorite part, I didnt find any nails in my car tires. If I knew anyone here I would highly recomend this roofing outfit. read more

I work for a major real-estate company here in Denver. I am very thankful for the consistent support and quality that North West Roofing has provided for me and my clients. Selling and buying of homes always has a since of urgency and high expectations. North West Roofing has always been there to listen to my client's needs. They provide great communication, fast turn around, excellent products and workmanship. The crew that worked on my last house has been with North West Roofing for over 8 years. Easy to talk with very friendly. I trust them as a local contractor that operates with integrity and backs-up their work. When my clients are happy I am happy. We have many roofing companies to pick from. I always call North West Roofing. read more

We just had their estimator Jeff Haynes stop by - I let him know that I wasn't up for another line of BS like I got from the last roofing company who stopped by and wanted me to sign a contract 5 minutes after they got done looking at my roof and ensured me that there was enough hail & wind damage to get a full replacement - needless to say, I never spoke to that company again. Jeff took a look at our roof and said that in his opinion, our roof was in pretty good shape and definitly would not get a decision by the insurance company to get replaced. Because of his honesty, he actually talked himself out of a job today, but when I need to have the roof replaced or repaired, I am definitly calling him. read more

Northwest Roofing and Don Nichols did a great job on my roof. Don sent me a letter to ask if I wanted him to check the roof out because I had my house rented. He met me and the adjuster at the property and even came back when the adjuster ended up on the wrong side of town. He took a lot of time to go over the options with me and did a great job with the adjuster. He called the day before coming out and they tore off the old roof and put the new one on in a day. They didn't require any money until the roof was on and then collected half. The didn't collect the other half until the completion inspection. It was a very pleasant experience. read more

I worked with Don Nichols at North-West Exteriors on replacement of my house's roof and other related repairs from the spring 2012 hail storm in Littleton CO. Don was exceptional from start to finish - friendly, professional, and extremely helpful throughout every stage of the process. I would highly recommend North-West, and Don especially, to anyone! They did an amazing job - when I got home from work that day, I had a brand new roof and there wasn't a trace that anything had happened (besides the new roof that is) - they left my property immaculate. And even before I got home, Don sent me a text message with pictures of my new roof! read more

I am a Real Estate Broker in the Denver Metro Area. I have a listing that may have hail damage. I called North West Roofing and their office staff (Maggie) was kind and friendly. She had Don to the house within a few hours (quick!) to check on the roof. That roof does need to be replaced so we are happy to have North West Roofing do all the work for us with trust and confidence. North West Roofing had also done several roof certification for my Sellers and we are pleased with their fast and efficient service. Thank you, for making our lives so much easier when dealing with roof issues. A+ service! read more

I would highly recommend North-west Roofing. After receiving hail damage on my home, I called North-west Roofing and was pleasantly surprised to not only get a call back that same day, but Samantha Snowdy who inspected my roof days earlier actually came out to my home a second time on the 4th of July to meet with my insurance adjuster! She was able to point out many things the insurance company would have ignored and helped facilitate the entire process along the way. Once all the work at my home is complete I will return to make a follow up review, but so far everything has been A+ read more

I had my roof replaced in June of 2013 by North West Roofing and North West Exteriors. They did an excellent job. My neighbor recommended North West Roofing and I am so happy I listened to him. Eric Gile was great to work with and met with the adjuster and kept me informed of what was going on. North West Roofing came on a Tuesday morning with a whole crew and they were done by 5 that afternoon. They did a great job cleaning up also. I am extremely happy with the work. I would and have, receommended North West Roofing and North West Exteriors to my family and friends. read more

We just have our roof completed, and I thought the process was relatively painless. Joe Munson was the person I dealt with the entire time. He was very professional and very accessible. Anything I needed or the insurance company needed, he was always there to help out. We also have a tricky situation with our neighbor, not Travis M. Joe was able to make all parties happy to get the roof done. My wife says he's a saint. My gutters are next on the list, North-West is also doing that job. I will update this review if needed. Thanks Joe and North-West Roofing. read more