The ladies in the Grooming department did a wonderful job with my dog. She's a rescue. I've only…read morehad her a day. They were patient and kind and waited until she was ready. Can't thank you enough. You ladies all rock out loud.

Horrific standards and a disturbing lack of compassion. I adopted a Guinea Pig and was informed…read morethat he had a case of ringworm, but it was treated and taken care of. The original red flag should have been how carelessly the employee grabbed the guinea pig, threw him in a box, and handed him to me to carry throughout the store and when I asked if there was a place I could set him in the meantime (to lessen the already traumatic experience of moving for them) I was told no and I was forced to walk through the store with an increasingly traumatized animal. I asked for documentation and was told they "do not do that" I noticed the guinea pig scratching quite frequently, but thought it may related to the previous condition clearing up. 2 months later, I noticed a patch of fur is falling out and upon further inspection I found a large, raw lesion on his back, consistent with ringworm. I called to resolve this, (understanding that this was out of their 14 day health guarantee, but hoping for some kind of compassion for the animal and sympathy for the pain they have caused it.) and was dismissed, talked down to by the elderly woman "manager", and told if I "would do some research" I would find that this is just something that happens with them. I have loved and cared for many guinea pigs in the past and know for a fact it is not as common as they claim (In a well cared for animal). Furthermore I was told that they have no knowledge of ever having a guinea pig with ringworm, and they would have just adopted him out for free (the guinea pig was on "sale" when I purchased him). I was told my option is I can surrender him to them because their main priority is "the wellbeing of the animal". I would NEVER under ANY circumstances allow anything I care for to be "taken care of" by the employees I had experiences with. My personal impression on the "manager" I spoke to is this: I have never spoken to someone in animal care who showed such little compassion for an animal that was clearly suffering due to their own neglect. The way my concerns were dismissed left me highly skeptical if the wellbeing of the animal is truly as much of a "priority" as she claimed...

I was in there looking at fish at 8:56 they close at 9:00 and no one was buy the fish so I found…read morethe 2 I want and then went to find someone and she gose its 9:00 I can't with these ppl smh and there's ppl shopping for there dogs like wth

WORST PLACE EVER!! I will never ever go back! Had boarded our dog 3-4 times in the past…read more Recently was last summer. She's a 10 pound Maltese, never ever bit anyone in 15 years of having her. Rude, insensitive, entitled lady behind the counter. Denied her treat of Denta Stix which shes had for ten years, saying it's a choking hazard. This lady was on a power trip, not nice, not welcoming, doesn't like her job obviously. Filled all the papers out. Dog had all necessary vacinations. She bent down and tried to put a lease around her neck. Dog has cataracts and is hard of hearing too. Dog snipped at her. I asked her to give the dog a few minutes to calm down since this is a stranger she cant see trying to put something around her neck. She refused and told us she couldn't take out dog!!!! At the last moment before we leave for out week long vacation she says she can not take the dog!!!!!! No apologies just flat out can't take her!! We had no one or no where to take her since it's the Fourth of July weekend!! This person didn't care about any of that. Ruining our vacation didn't matter to her. To top if off I was told by a Danielle that she'd hate to report my dog to animal control if she bit anyone!! This dog who has had a rabies shot was going to be reported to animal control?? Are you kidding me? For what for them to come take and euthanize her? Stay far away from this place. The store manager was no better except supporting his staff! I wouldn't leave a fly here!!

Thank you, Joyce! I brought our dog, Charlie, in today for a…read morebath and a haircut. We've lived on the eastside until recently and had been going to the same private groomer since Charlie had her first grooming experience, almost nine years ago. So it was with great trepidation that we took Charlie to a "Big Box" groomer. I was immediately put at ease when we entered and were greeted warmly by the two young ladies at the grooming reception desk. They welcomed Charlie as if she were their own dog and I was truly overjoyed when I picked her up a few hours later and saw the beautiful job Joyce had done with Charlie's cut. One of the best cuts our pup has ever had! Thank you, again, Joyce, and to all of you who took such great care of Charlie and her nervous dad! We'll see you all in a couple months! Sincerely, John G.

My dog had a scab the size of a pinhole on his leg. Grooming wanted to get the manager to see the…read morespot in order to decline my grooming appointment. Second time this happened with my dog. Unbelievable

We are almost finished with puppy training here. The trainers here are professional and kind to all…read moreclients/dogs. We have enjoyed our training and have seen our pup grow in so many areas. I would definitely recommend this business!

Great trainers! I initially did the puppy socialization class where Rosie got to play with other…read morepuppies along with learning basic commands like sit, down, and heel. I just started the beginner training classes and after only the 3rd class I was able to consistently 'place' Rosie.

Very nice new pet shop and owner willing to order what she may not have for your pet!read more

From the owner: Join us Saturday 12/21 11am-2pm for our grand re-opening now offering grooming services! Every…read morepurchase receives a raffle ticket for a chance to win a FREE grooming session for your furry friend! 20% off all in-store purchases, $10 nail trimmings, visit our website for an appointment or call! If you need extra hands, we can pick up your fur baby and drop off your fur baby after their grooming for an additional fee. Beyond caring for pets, we celebrate the bond with unique pet-themed gifts.

Great service. Cooper was treated like a celebrity. He doesn't do well with other dogs so this…read morewas the perfect.

Very satisfying job on Bella great service and she was a great person to talk to…read more And she has a fair price

They have a huge new freezer of Tuckers raw in many flavors and sizes, so now I am really happy…read morewith this store! PLenty of selection no more custom ordering.

Very nice selection of offerings for pets of all shapes and sizes. My favorite part of the store…read moreare the dog washes; these stores offer a great variety of shampoos to suit many preferences and allergies. The store also offers delivery too!

This is a small shop in Rochester Hills, MI. There is a cashier/owner and a groomer. I called ahead…read moreto inquire about the price and was told it would be $60 for my petite Cavalier. When I went to pay, the cashier informed me the price was $70 + a tip. With my previous male Cavalier, the highest price ever paid in 16 years was $48 + tip. He was twice my female's height/weight with a much heavier coat. I thought $70+ tip was excessive for a 12 lb. Cavalier. I thought the groomer did an okay job but never trimmed any body fur and the butt was a bit scruffy and looked a bit unfinished. Chest feathering was not trimmed at all. Being retired on a fixed income, I think I will look around more before I schedule my two year old Cavalier for her next grooming appointment.

Derek is amazing! I called on Christmas eve to see if they were open and he said they were closed…read morebut he was still there if I wanted to come in and grab a few things. Absolutely saved me and was an extremely kind thing to do. While we were there he was very friendly and even let another customer in to grab a few things. I really appreciate him and highly recommend taking your business here.

Great care with our dog, have been using for quite a while, pleased with everything.read more

I take my service dog for a self wash but always do up charges adding a special soap or like the…read moredeshedding and a blow dry. Its been awhile since we have been in. I went to see what incentives we have earned with out visits and every option that was available that we could use they no longer carried or didnt have. He cannot have nails trimmed by anyone as he has neuropathy and is testy having his feet touched. Why offer visit incentives if you dont have the products offered. Also, the staff should be educated on every facet of the store including the incentive programs.