EXTREMELY rude staff. The attitudes of the staff and the owner or manager were distasteful. We asked simple questions because we were interested in adopting and the lady had the most rude tone I've encountered from a worker and was absolutely no help at all. Her demeanor was that they simply didn't want our business. I felt that me and my family were being profiled because we were not allowed in together while there were families together right inside the door. If I could give negative stars, I most definitely would based solely off of customer service and rude staff. Very cute puppies though that need homes. I would recommend not having to interact with the employees if possible. read more

My wife and I came into the shelter just to take a look and see what they had (we were looking for a dog for our 10yo son). From the minute we walked in, we were greeted with "Hello!" We inquired about possibly wanting to adopt a dog. We were directed to the doggy area, and we were met by Breanna. She walked through the area with us and answered all of our questions. She was so sweet and awesome! She held a special connection with every dog there! Every cage we went to, she told us about that dog (demeanor, what they liked, didn't like, etc.) Almost to the end of the area I saw a dog in the middle and INSTANTLY fell in love with her! Her name was Lacey and of course, Brianna told us a lot about her. Unfortunately, she wasn't ready to be adopted yet (she just had puppies), so my wife and I went up there every day until she became ready to be adopted out (about a week and some)! During that time, we delt with most of the staff (and all of the animals lol), and everyone we came in contact with, was absolutely amazing! Holly and Melissa were usually at the desk when we got there and knew us by name. They are both hilarious, knowledgeable and so very awesome! Another lady that was very sweet and knew a lot about the dogs was Christie! The dogs always gave her so much love when she would take them out and clean up their cages! She would tell us silly things that Lacey did that morning, or how she was feeling that day! So that really helped me get to know Lacey and what kind of dog she was day by day! That was so very much appreciated!! Everyone was so wonderful!! From the first time we came in, until we were able to finally leave with our Lacey!! Again, Melissa and Holly got everything together and did all of our paperwork for us. The whole experience with this shelter was amazing!! Everyone was such a big help and so wonderful! We have since taken Lacey back to them for services, and that time was the same thing! I will definitely be going back if we decide to ever adopt again, and I have already recommended them to a few friends of mine! Thank you to everyone for the wonderful experience, it was a pleasure working with you all in order to add our wonderful pup to our family! read more

After what I saw and heard here, I will not be donating to the ASPCA again. I stopped up around 6:30 p.m. last night, after getting a call from my daughter about things she had seen there earlier in the day when she brought my granddaughter to look at kittens. Filthy cages, rude staff, questionable man allowed to adopt a kitten after saying he just wanted it to "catch mice" . While I was there, a man came to surrender a dog. The rude, swearing staff member refused to take the dog, but didn't offer the person any alternative place to take the dog either. He wound up abandoning the dog outside, and another customer brought it back in. The same staff member cussed her out, said she wouldn't take the dog because they had no cages. I saw cages in the back garage when I pulled in. Then rude staff member proceeded to slam things around and complain loudly about people coming to look at animals at 6:30, she didn't have time for this shit, etc. All in full hearing of parents with kids looking at dogs. The other customer holding the abandoned dog was told to take the dog outside and call the animal warden, it wasn't the staff member's problem. The nice older lady working there looked helpless. I felt sorry for her, the staff member cussed her out too. read more

This place should be shut down. Although it appears they are doing a service for the community, to me it seems like a ploy to get puppies from out of the state and sell them at high prices to unsuspecting adopters. LARGE puppies were being "held for an event" in tiny crates for over two weeks when people wanted to adopt them. This is unacceptable. The point of a shelter is to get dogs adopted out to loving families - not to keep them crated for event because you will raise more money if you have good looking puppies there... This place stinks to high h*ll. The workers seem to care, but clearly there are never enough hands for the incoming streams of puppies from other states. 90% of their intakes are PUPPIES. We all know, puppies get adopted. Scam? A friend who actually adopted a puppy from them (after they gave her the run around and told her others were in line to get the dogs, etc.) - the dog was super sick for months and cost her thousands in vet care. IF you want to seriously rescue a puppy from a rescued from a puppy mill, go to a reputable humane shelter. Cleveland APL, Wayne County Humane Society, do your research. PLEASE do not take your pet here for vet care, it is a chop shop. We made that mistake because spay was cheap, but dog became infected and costs way more taking her to a reputable vet. Stay away from this place. Don't believe the reviews, go there for yourself, you will see. read more

I just called there and the lady who picked up turned me away and told me that they do not accept stray cats. This location was very unhelpful. read more

For the second time, we drugged our dog to make him calm based on the clinic doctor request. Last visit, we spent more than two hours waiting. Then the new doctor refused to treat him and requested to reschedule him. Today, we took the dog for the second time to take the annual shots. The doctor did not see our dog but after waiting, she refused again to give him the annual shot because she is afraid of him. I told her that I can put the muzzle and control him for her to feel comfortable but she refused our offer. Why did she become a veterinarian if she afraid form dogs? He did not cause any threat to scare her. The former veterinarian never treated us like this. She needs to resign her job and look for something else to do. Even her assistant was so rude. read more

Twice I went to adopt a dog and was told "They aren't available until they have surgery" which I was told the next day. I would call the next day to see how surgery went and was told "Oh that dog is adopted and gone" How? If they aren't available until the day after surgery and are gone by noon the next day? I went to look at another dog and on the way out to take it for a walk I was stopped by a crying little girl who's family apparently adopted the dog and thought I was trying to take it. Very unorganized and unprofessional. When I complained that twice the dog that was to have surgery and then adopted out in less than 14hours no one seemed to care or could explain how the animal was adopted out so fast. Very Shady. read more

We adopted a sweet Boxer Mix who we ended up calling Lily on January 4th. She was the sweetest most loving dog you could hope for. She is so friendly and beautiful, and maybe a touch spoiled, but we love her unconditionally. Thanks for having such great pets that need a forever home. read more

The building is old and some of the employees don't practice the best customer service. I went there to rescue a dog, not critique the staff and building. I realize it survives on donations and sometimes those can be slim. Keeping in mind that if I rescue one of their dogs, it's like saving 2. My family has adopted 3 dogs from NE Ohio SPCA and I wouldn't trade either of them for any dog out there. Some of there dogs are from kill shelters, they really are given a second chance. read more

good morning I went to your shelter on Monday morning saw the little puppy I fell in love with was told by one of your workers that I could come in Tuesday morning and adopt her and take her home so Tuesday morning I stood in line for 30 minutes only to get inside to find out that I'm not allowed to adopt her she's got to go out for an event so yeah I was upset and I left I went back Wednesday morning October 26 offered the woman that was in charge which is a very rude woman an extra hundred dollars donation to the shelter if she would let me adopt a puppy so I don't have to go to this haunted house thing and she flatly refused she said no so I go back today which is October 28 Friday offered her $150 and she turned it down so I guess the shelter is doing so well that it doesn't need a donation and she's very rude she threw me out of the place so I will not recommend this place to anybody that has rude people working there thank you very much I thought the whole idea the shelters were so you could adopt and not have to go out and shop well I think I'm gonna go shop I'm gonna go buy me a dog instead of adopt her because that woman Probably Won't allow me to adopt it Even if I show up read more

My husband and I took our two boxers for heart worm and fecal checks. One of my dogs has an ear infection. The staff was very nice. Vet was very helpful. Over all a pleasant experience. You can tell people are trying very hard to care for the animals that need homes. I saw workers cleaning cages. The animals waiting for homes had water and food in each cage and little cots for the dogs to sleep on so they weren't sleeping on the floor. The cats had cute little cat beds and blankets. read more

When my girlfriend and I moved out on our own to Ohio, one of the first things we wanted to do was get our current dog a friend. We frequented different shelters because we preferred adoption over a breeder. Over the course of a month, we went to the Northeast Ohio SPCA almost 2 times a week searching for the right dog. Every time we went, the same staff members were volunteering. It is great to see passionate individuals volunteering their time to help dogs and cats find homes. They took the dogs for walks and did whatever they could to make an unpleasant experience for a dog, as bearable as possible. The staff catered to my girlfriend and I when we asked questions about almost every dog every time we went. They were very helpful with describing the dogs behavior and tendencies before we thought about adopting. After 4-5 weeks of visiting, we decided that a Border Collie/Australian Shepard mix named Sprinkles was the one for us. The one negative thing I will say in this overly positive view is that one of the staff members was not too pleasant to deal with. We arrived on a Friday evening around 6:30 to evaluate Sprinkles one last time and take her home if everything went well. We played with her for a little and then decided that we would begin the adoption process. By this time, it was a little past 7 and the woman said they were now closed. We asked if we could adopt Sprinkles and the woman said "I don't know what you want me to do, we are closed." You would think that if the woman really cared about the animals and their well-being, she would sacrifice a little bit of her time to find them a good home. We had to leave that night and come back first thing the next morning to make sure that Sprinkles was not adopted by anyone else. When we went in the next morning, there was a different woman working who was the complete opposite. She was so helpful and told us stories and all the habits of Sprinkles. With her help, she made the transition a lot easier knowing what we were getting ourselves into and how to handle our new dog. We ended up bringing Sprinkles home that morning and have been happily ever after with her since August. I don't want to say that "the staff" doesn't care about the animal's well-being just because we had a bad experience with one worker. Maybe she was just having a bad, long day like a lot of us some times do. With that being said, that is the only negative thing I have to say about the Northeast Ohio SPCA. Thankfully, there are other people that work their that make this place easy to return to. We currently have a full-house but if and when we being searching for another dog, we will definitely be returning. Another thing that I must mention is that we took Sprinkles to our own vet after adoption and she had 2 different types of parasites in her digestive track. The Northeast Ohio SPCA has a policy about bringing the animals back within 14 days to get veterinary care at no-cost (not 100% positive on this policy) but since it was somewhat far, we opted to just pay for it at our own vet. Sprinkles had 2 types of parasites in her digestive track that are caused by ingesting dog feces. This could be due to feces contaminated water or her stepping in her own feces and licking her paws clean. Either way, it took us a few months to get rid of these parasites and 2 rounds of antibiotics. After she was free of parasites, she gained 15 pounds to her "normal/healthy" weight our vet said and her coat and skin got visibly better. Our vet said this is due to the parasites "stealing" most of her nutrients and not letting it get to where it needs to be to have a healthy dog. I am putting this in my review just so future animal adopters know that this SPCA does not do every test possible because they can get (very) expensive. Even with this SPCA's vet policy, it is a good idea to take your dog to your own vet to get a full check-up to be safe. I am not putting this in the review to put shame on the SPCA because this is incredibly common in dogs. Even dogs that are in a single-dog home can get these parasites pretty easily just by stepping in muddy rain water that has feces remnants in it. As I said, this is a positive review with some negative comments just to make everyone aware. This place is staffed with mostly animal-loving/caring individuals that sacrifice their time to help animals in need. If you are anywhere in the area, make this a stop to find your next furry friend. They have a lot of dogs go through their doors and thankfully a lot of them get adopted. Every week, there are new dogs that need a home. In my personal opinion, every dog/cat seeker needs to think adoption first. And when you think adoption, think Northeast Ohio SPCA. read more

Ended up going to adopt a dog. Adopted an 8 week old puppy, brought her home and the next day she started to vomit and got lethargic. Took her back the next day and she ends up having parvo. I was highly upset since I have another dog who is older and has been vaccinated. They ended up treating her, but when I informed them that I no longer felt comfortable bringing the dog back, they got upset. Here is why I was upset, they get in all these animals and DO NOT test them before adopting out. This poor little pup was in a crate amongst other dogs and puppies. I can not tell you how upset it made me that they do not keep these dogs quarantined for at least a week after receiving. I feel like they are adopting out sick animals and just want to get them animals in and out as quickly as possible. It also made me think how many other of these dogs ended up with parvo or died from being infected. You go to visit the animals and pet them through the cage not realizing that you are possibly spreading a highly contagious disease to other dogs that you are visiting. A real shame that a shelter that claims to want to help animals could also be unintentionally harming others. I would not adopt another animal from here unless their policies change. I know of a friend who also is having issues with an infection to her pup at the incision site when she was spayed. She has been re-opened and stitched back up 2 times now. read more

Went to adopt a dog at the Pet Shelter on Brookpark Road. The lady and young girl that worked in back were very nice and went out of way to help us find a possible dog. If I could give them a separate review I would give them 5 stars. But when we were there 2 different times both front desk ladies were absolutely grumpy one was an older lady and other was the intake lady. So sad especially when people are mostly there for a special time. If you have to treat people like crap because you are in a bad mood or just all over crabby then you shouldn't work with general public. My husband had to walk out before he told the one lady off for having a bad attitude. There definitely needs some retraining of customer service and attitude for front desk help. I will never recommend anyone to go to this place. Such a shame. All these poor animals may not get adopted because of employee ignorance. Yelling at possible adopters is unacceptable and these ladies need to be reprimanded. read more

I was trying to buy a puppy for my daughter, we have been going there for weeks. They finally had puppies Sunday and we were told they weren't available yet. I was informed they would be available today when they open at 10:00, I arrived at 9:30 and waited in my car until 9:50 to wait outside the doors until 10:00. Apparently the doors open way before 10:00 because there were already people inside waiting, so needless to say I wasn't able to get a puppy. I never saw anyone go in so who knows how long they were in the store, how do you open at 10:00 and customers are inside way before you open? read more

My husband and I went to this location to adopt a cat. There was a very nice young lady there behind the desk. Also a volunteer older lady that was giving the animals water. But there was this one lady there, not sure of her name, but she had brown hair and scrubs on. I do not see her photo on there web site page. But she was a real B****. If we did not find a cat that we liked we would of told them what we thought of her and left. We drove all the way out from Amherst, Ohio which is about a 45 minute ride. They do have a lot of dogs and cats there. but just watch out for this lady that works there. read more

We adopted a puppy from SPCA in 2014. She has been nothing short of a blessing. She is now 3 years old and has become part of our family. I just want to thank the SPCA for saving her life. Without them, I'm not sure where our beautiful dog would be. No need to buy a dog, when you can rescue one. Help save a life - they are so worth it. read more

Wonderful place. I took my Bichon here. He had a huge growth on the side of his face. It was nasty looking. They, (Kristen} the vet, removed the growth, neutered, and clipped my dogs nails. Banfield quoted me $600 dollars, and Kristen did all of the above for $150. What I deal. The growth has not, and will not grow back, thank goodness. I am taking him back next wed. for rabies, and heartworm, and flea medication. Highly recommend this place rather than any other place in the Cleveland area. Staff was very pleasant also. Thank you Cleveland SPCA. read more

I wanted to expressed my appreciation to Northeast Ohio SPCA on Brookpark Rd and to the dedicated employees for there assistance in providing affordable medical care, guidance and direction as I care for these adorable kittens. I had 9 kittens that ferals cats in my neighborhood had. Each time I called or stop into shelter- I receive the assistance/ help or information I was seeking and always treated with respect. The kittens became healthy, playful and loving. Also, once kittens became healthy-shelter accepted 5 of the 9 kittens. I am totally thankful to these wonderful people. read more

I was there yesterday to look at a dog, was told she would not be available for adoption until today at 10 am. I asked if I could pay the adoption fee and fill out all the paperwork yesterday & just come to get her the next day when she is able to be released I was told no that it is first come first serve. I also asked if I could pay in the morning as soon as they opened over the phone to make sure that I get the dog, the girl told me she would need to ask the manager but she was gone for the day, this was 2 pm on Thursday. I was told that the doors open at 10 am and to come in right at 10 to adopt her. I called this morning just in case I was able to pay over the phone the adoption fee and my daughter was on her way to be there when the doors open at 10, this is now only 9:15am. I was put on hold so that she could get the paperwork, she gets back on the phone and tells me that there is a woman there to adopt her. I said I thought you didn't open until 10 am & that the doors would not be open until then, clearly she let someone in prior to 10 am & I was given false information!! The staff yesterday was polite when I called to ask about coming to see the dog, but when I got there I waited in the line at the front desk and when it was my turn I said that I was there to see this dog that I was interested in adopting, I was told she is not available until the next day, I said I am aware of that but was told that I could SEE her today, the woman got an attitude and said yeah you can look at her but you cant take her out of the cage and you cant touch her and began to walk away, I asked OK how do I go about SEEING her (I've never been here before so I don't know the procedure), she just pointed and said go back there, didn't give me cage # or anything. HORRIBLE customer service and downright lied to me about adoption process, I would've been there waiting at 8am had I known that I could get in before 10 to ensure that I was able to adopt the dog. VERY sad that some animals will not get adopted due to rude and uneducated staff. read more

I was impressed by the TLC the animals get by the staff. While we were there, there was a woman walking the dogs one by one. They were all very busy, changing water bowls, giving leashes to people who wanted to visit and possibly adopt. They didn't give us a difficult time when we wanted to interact with whatever animal we wanted. But yes, sometimes the workers can be very crabby. But I realize they are doing volunteer work and it HAS to be frustrating watching people leave without an animal who really REALLY needs a loving home. I wanted to take all of them home with me. I will be back tomorrow to get a dog. Most of them were not allowed out of their cages because they were just neutered or spayed and they were resting. I would highly recommend going to the SPCA to save an animal! read more

I recently adopted a 5 month old puppy from Northeast Ohio SPCA on Saturday 10/29/2016. On Monday 10/31/2016 I had to rush him into the emergency clinic due to coughing so much he was vomiting. I called the rescue and was supposed to get a call back from the owner today 11/2/2016 and never received it. My visit cost me 153.00 where I was told by the vet that my puppy had scabs all over his neck and ears from wearing a dirty collar. That is white fur was stained yellow from sitting in urine for a long period of time. Also that he had kennel cough. He was also not given his rabies shot before he left. When I saw him in the rescue he was in a cage that should be ment for a cat not a dog of his size. My son had a horrible experience with them when trying to adopt a puppy. He was there before the rescue was to open but when he arrived he found out that the workers had opened the doors early and adopted out all the puppies. My overall experience with this place is not good. Will never go there again. Very unprofessional. read more