This is a very unprofessional practice. I attempted to schedule an appointment for over a week and never received a call back. When I finally reached a representative who was willing to speak with me and explain the situation, I was told that in order to schedule an appointment I would need to physically go to my previous doctor, pick up an imaging CD, bring it to this office so they could download the images, and then return the CD to my doctor afterward. In other words, I would need to miss a full day of work just to accommodate them in doing their job. This experience was extremely disappointing and unprofessional. I do not recommend wasting your time or insurance at this facility. read more

I'll admit that my first time here started out pretty rocky. There had been a miscommunication between my doctor and this office and it seemed they were expecting me to know the name of the sonogram I was supposed to be getting. And it's really really confusing. I have family history of breast cancer and always have to get a second reading after a typical mammo. Add to this that I was used to a mammo followed by an MRI every six months but in New York that's not the recommendation. So I was edgy and might have exploded when the technician seemed put off by my not knowing what the hell I was there for. A phone call to my doctor's office (they had made the mistake) and it was all cleared up. And the procedure was very thorough and the technician was very kind (and yes, I apologized for getting angry). She was also extremely informative and cleared up any confusion I might have had. Wish I remembered her name because she deserves praise (seems like this office reads/responds to reviews so hopefully they can look up who did my procedure back in October and give credit to that technician). This was my first time here (back in October) and I had a six month follow up in June that was seamless (yes, there's a procedure to keep everyone safe in COVID times). I've found the appointment staff to be helpful and friendly, as well as front desk reception. The space is large, clean and comfortable. Second time around, I had a different technician who was nowhere near as friendly as the first time, but she was efficient enough, I suppose. I do feel that an area for improvement would be with working with techs to be consistently approachable and communicative with patients. That said, I'm fine with returning for my annual/semi annual exams. read more

Terribly disorganized. Waited 45 minutes for a test that took 5 minutes. Nobody seems to know what is going on at this place. They told me to come in at 3:30, but the actual appointment was at 4. Apparently they needed 1/2 hr for "paperwork". Then I proceeded to wait for another extra 15 minutes. Good grief. And y'all dumb Americans still complain about the evils of "socialized medicine" You know where you don't sit around wasting your time for 45 minutes? Countries with universal healthcare!! ps: apparently the social media manager/"business owner" thinks the problem was needing 30 minutes to fill out paperwork (which took 5 mins to fill out btw). what a pathetic excuse of a business. read more

Good luck with this place. It's infuriating the way they treat patients here. From the rude and abrupt front desk people to the person who says she will email you the results of your tests and then NEVER DOES. They care nothing about patient care. They just wanna go outside and smoke cigarettes and talk on their cell phones. Don't bother calling medical records for anything. They never pick up the phone. Meanwhile while you're on hold the recording is constantly telling you "We value your call". Really? Then how bout you pick up the phone or how about you email me the results the way you said you would? How about a little politeness and a little compassion? These people are the worst. This place is teeming with rude people and zero customer service. Stay away. read more

This place sucks in plain English. My pain management doctor wanted me to go to the imaging Center because he had very high regard for them. I was up at 6:30 in the morning and I had to drive an hour to get to the imaging center. Once I got there I was told that the bone scan technician called in sick. Why didn't the office call me and tell me that before I drove a whole hour down to northeast radiology? Not only that, don't they have a back up person that can do these scans? All they can say is I'm sorry with a big smile on their faces. They don't give a shit that your in pain. Steer clear of this place located in Brewster NY. read more

Not such a great place. Had an appointment for Monday morning for an x-ray. Got a message on the weekend that the machine was down and they need to reschedule. No problem. That happens. So I reschedule for Tuesday. All good. Show up Tuesday on time and while I'm getting checked in, the woman tells me, "Oh no. The x-ray machine is still down." WTF? Here's the best part. While I'm standing there, the woman who is four feet from her is calling me to let me know the machine is still down and I need to reschedule. I hold my ringing phone up and say, "Are you for real calling me right now to reschedule five minutes AFTER my appointment time?" I just work for a living. Let me know how many other days off I should take. read more

I've always used NEradiology and have been very pleased with their services/professionalism. That said , I currently put them at a lower level than caremount in terms of customer service. I have been trying for 3 days to simply make an appointment. I've spent literally hours on hold with no response to date. Today's message includes this loud scratchy sound with some kind of mumbling in the background. I'm hoping someone:anyone from NE will read this and respond as to how in God's name can I make a simple appt!!!!!! read more

I have had several incidents where my radiology report have been "inaccurate" which scares me. I am going to research if I file my complaint with the Department of Health. I recently had a low dose Cat Scan done as I'm a former smoker. I brought all the documentation of reports and CDs to share the history that was done at the Hudson Valley Hospital. I came to N.E. because it's a free standing facility which is covered at a higher percentage than the hospital. The girl "Jill," I believe, who did the test said they already had the documentation. I discovered that was for when I had bronchitis. Hence Dr. Greenberg ( I believe is radiologist's name) misread the scan to be "okay." No details or appropriate comparisons. Called and was bounced around for hours, left a message. Was assured Dr. Greenberg would get my history and reevaluate. No communication for a week. Called back, got Cheree who advised she'd personally handle if I made a special trip to drop all of the CDs Off at Northeast in Mt. Kisco. Did this, left materials with Grace since Cheree wasn't in a few weeks ago. Have since heard nothing.... called and left two messages for Cheree and received no return call. Tried to log into patient portal--not working--phones are messed up as outgoing message says, "unforseen problems with phones." Prior to this had a bone density whereby I'm told that I have osteopenia. My endocrinologist says I have osteoporosis as dictated by the Frax score which radiologist should have reviewed (Dr. Lee) and I should have been asked the questions prior to scan to evaluate my history. I wasn't asked one question and when I asked questions I was told to talk to my doctor? A few years ago a fracture on my rib was missed here. What's going on?? I question the efficacy of the machines and the staff. This is my health_-I want people who actually care about the well being of patients and who call them back. How about a way to speak directly to radiologists or a representative who can explain the results. read more

NE Radiology May be the best medical imaging service on the planet of the earth but I will never know that because one needs to stay on hold forever to get an appointment. Tried four times to the point where I can recipes their on hold script. Just to be transferred to an extension that loops that familiar on hold music. I figured, I'll just go to one of their locations and book in person. Nope, you have to call the appointment number. (There was 1 person waiting for an appointment). Decided to call Yorktown Imaging. The call was answered in about 30 seconds and 3 minutes later I had my appt. including pre-check. Hey Northeast Imaging: #NotTheOnlyGameInTown. read more

Yes, there are some office people that can be a bit abrupt/difficult. Once I learned to communicate with my doctor that the script needs to be in well ahead of my appointment, I never had any trouble again. The women who perform the mammography and breast ultrasound are, simply, the best I've ever worked with. As someone who had to start getting mammograms at 30, I have special appreciation for the professionalism and bedside manner of the women at the Brewster location. I've never had a very long wait, and I've never had any issues that would cause to me to even consider going somewhere else. read more

Recently made a few appointments at Northeast Radiology with Denise the scheduler in Mt Kisco. So nice to have someone on the other end of the phone who is helpful and patient. I've used this practice numerous times before and have always been treated kindly and professionally. I highly recommend this practice to everyone. read more

I have been going to this office for years for my annual Mammogram. This year, I needed X-Rays and a MRI. The staff is great. From the moment you enter the reception area to the moment you leave, the staff treats you with kindness, compassion and respect. read more

Due to my insurance I switched to Northeast Radiology two years ago. I was satisfied with the service once there but making an appointment was a challenge. Several weeks ago I called my doctor to have a prescription sent to Northeast Radiology. When I called to make the appointment Northeast Radiology claimed they did not receive the prescription. I called my doctor back and they assured me they sent it and put me on hold while they verified they had an acknowledgment that the fax went through. I called Northeast Radiology back and they simply said "it's not on file". When I told them my doctor had proof the fax was transmitted they repeated the statement that it was not on file. I asked if they could contact the doctor but they said it was my responsibility. I called the doctor back and they kept me on hold while they resent the prescription. When I called Northeast Radiology back they said they did not have it on file. I explained that my doctor had sent the prescription twice and that I needed their help resolving the issue but all I could get was "it is not on file". Frustrated (but not rude), I explained that I would have to go elsewhere to have my test performed if they could not help me and their response was "OK". I can't believe that a business is so eager to loose a client. Won't be going back there. read more

I'm so tired of this company four years ago they billed me for a bill and not my insurance co which i am fully covered so had they did their job they would have billed my insurance and got paid but instead they sent me bill after bill after bill and i had to make several calls and spent hours on phone to get them paid ,after three years of several calls,faxes and endless phone conversations and a LEAN placed on my home they finally got paid from my insurance!!! Now here it is four years later i get another letter they want 186.56. For court and atty fees, so because there office made the mistake and didnt bill my Insurance correctly for my bill they want me to now pay the fees?? I cant even believe how they can thnk this is correct??? I should pay fees for their mistake in not billing?? Totally unacceptable and not fair and just to place a lien on my home and making me go thru this all over again!!! read more

I was treated by Dr. Lee to test my ovaries. He and his assisting team were amazing, empathetic and comforting. Talked me through the whole process. They made a potentially painful, and scary procedure, a painless and easy one. read more

I am updating my review from 8/10/16. These are upstanding upright business people. They went out of their way to correct the situation that I experienced. Margaret was very profession and could not do enough to make things right. She actually had a follow up telephone call to me to find out if everything went well. In this day and age this is over the top customer care. I can not recommend them highly enough. Will I go back to them..definitely. I wish I could delete my first review as it was an honest misunderstanding and should be corrected going forward. They really do care as their advertisement states. Fine business and fine people. read more

I actually called the Mt. Kisco number and got the rudest woman possible. Obviously i interuppted her. First she was speaking so softly i could barley hear her and i asked about making an appoint for an MRI, she asked of what and i told her, and then she mentioned a prescription and i said i didn't have one, well then she lost it. Like how am i suppose to know what kind of MRI you need. I said my doctors office didn't give me one so i will call them, and she pretty hung up on me before i could ask any questions, like hours and where to send the prescription too!! I called another imaging center and the woman was so nice, yes we need a prescription and you can send it to this number and told me their hours. read more