I have wonderful experiences each of the 5 times I've required testing. My most recent experience…read morewent smoothly from making the appointment, to being taken in on time and receiving results posted to the portal exactly when they said they would be ready. My initial test results revealed that I required going back for some more diagnostic testing and a procedure. I understand that its stressful to require these tests. I think if you keep yourself in check and don't take your stress out on the place and people who perform the testing you'll be fine. Remember there are third party labs and other outside doctors involved which may hold up your results etc. For me, the scheduling, technicians, nurse and physician were all amazing! I found everyone I encountered caring, competent and thorough in following up on aftercare from the procedure. It was overall a great experience for a not so great reason. I'd recommend going here and I myself would go back 1,000 more times ....but hope I never have to.

My son had an appointment here, and the experience was deeply upsetting. When we walked in, three…read morestaff members were sitting at the desk. One of them completely ignored us and was outright rude. After we waited for 10 minutes, the staff member on the right finally asked if we had an appointment. Meanwhile, the lady in the center acted like she didn't want anything to do with us. However, the moment an elderly couple walked in, that same employee instantly jumped up to help them. It is heartbreaking to see this kind of blatant bias happening right here in Danbury. If you cannot treat everyone with equal respect regardless of their background, you shouldn't be working in patient care. People can see right through this behavior. I will never bring my son back to this office, and I will never use this facility again myself. I've read other reviews concerning the reception staff .

This is a very unprofessional practice. I attempted to schedule an appointment for over a week and…read morenever received a call back. When I finally reached a representative who was willing to speak with me and explain the situation, I was told that in order to schedule an appointment I would need to physically go to my previous doctor, pick up an imaging CD, bring it to this office so they could download the images, and then return the CD to my doctor afterward. In other words, I would need to miss a full day of work just to accommodate them in doing their job. This experience was extremely disappointing and unprofessional. I do not recommend wasting your time or insurance at this facility.

I'll admit that my first time here started out pretty rocky. There had been a miscommunication…read morebetween my doctor and this office and it seemed they were expecting me to know the name of the sonogram I was supposed to be getting. And it's really really confusing. I have family history of breast cancer and always have to get a second reading after a typical mammo. Add to this that I was used to a mammo followed by an MRI every six months but in New York that's not the recommendation. So I was edgy and might have exploded when the technician seemed put off by my not knowing what the hell I was there for. A phone call to my doctor's office (they had made the mistake) and it was all cleared up. And the procedure was very thorough and the technician was very kind (and yes, I apologized for getting angry). She was also extremely informative and cleared up any confusion I might have had. Wish I remembered her name because she deserves praise (seems like this office reads/responds to reviews so hopefully they can look up who did my procedure back in October and give credit to that technician). This was my first time here (back in October) and I had a six month follow up in June that was seamless (yes, there's a procedure to keep everyone safe in COVID times). I've found the appointment staff to be helpful and friendly, as well as front desk reception. The space is large, clean and comfortable. Second time around, I had a different technician who was nowhere near as friendly as the first time, but she was efficient enough, I suppose. I do feel that an area for improvement would be with working with techs to be consistently approachable and communicative with patients. That said, I'm fine with returning for my annual/semi annual exams.

Bad MRI scan the first time, Picture wasn't clear . Had to make another MRI and they wouldn't honor…read morethe first one . Other places like Caremount in route 312, if the first MRI is not clear they'll redo the MRI free at cost.

If you want to wait 3 hours even after having an appointment for a 5 minute procedure this is the…read moreplace for you.

Great customer service, smiling faces and they make sure you feel comfortable as you're being…read moreattended.

Do not go here, they screwed up a blood test. Totally unreliable. I think they have certifications…read morefrom Iran. Not real doctors.

My son in law had a serious abscess on his tonsil,…read morerecently. I called this practice and a wonderful lady named Erin answered. She was incredibly empathetic. I couldn't believe she got him THAT DAY. She completely understood the severity. The swelling was extremely painful, until he saw Dr.Dov Bloch. Dr. Bloch is exceptional in every way. He immediately did what the Emergency Room couldn't. He made an incision to drain it, and saw him twice more and now he is fine! Dr. Bloch also cleans my ears and has never hurt me. The quality of care with him is exceptional. Also my office experience on the phone was seamless. This is a unique practice where they have the likelihood of a desired health outcome. My whole family is grateful.

This place use to be a great place to go, years ago. Everyone in the office had a not want to be…read morethere attitude. Doctors walking in a daze. At least the one I had. Desk lady had a tude. I had to make an appointment for the allergy place but first I had to walk cross the lot to pay a bill and come back by 4 to schedule. Very non customer service driven office. The other locations are much nicer and friendlier. This place has got to do better.... Done

Dr Marcus and his team did a great job determining my lower back issue and the recommended…read moretreatment. After successful spinal fusion with them, seven weeks later I am completely pain free for the first time in many years. They were very professional and caring and I would recommend them in a heartbeat.