This is a very unprofessional practice. I attempted to schedule an appointment for over a week and…read morenever received a call back. When I finally reached a representative who was willing to speak with me and explain the situation, I was told that in order to schedule an appointment I would need to physically go to my previous doctor, pick up an imaging CD, bring it to this office so they could download the images, and then return the CD to my doctor afterward. In other words, I would need to miss a full day of work just to accommodate them in doing their job. This experience was extremely disappointing and unprofessional. I do not recommend wasting your time or insurance at this facility.

I'll admit that my first time here started out pretty rocky. There had been a miscommunication…read morebetween my doctor and this office and it seemed they were expecting me to know the name of the sonogram I was supposed to be getting. And it's really really confusing. I have family history of breast cancer and always have to get a second reading after a typical mammo. Add to this that I was used to a mammo followed by an MRI every six months but in New York that's not the recommendation. So I was edgy and might have exploded when the technician seemed put off by my not knowing what the hell I was there for. A phone call to my doctor's office (they had made the mistake) and it was all cleared up. And the procedure was very thorough and the technician was very kind (and yes, I apologized for getting angry). She was also extremely informative and cleared up any confusion I might have had. Wish I remembered her name because she deserves praise (seems like this office reads/responds to reviews so hopefully they can look up who did my procedure back in October and give credit to that technician). This was my first time here (back in October) and I had a six month follow up in June that was seamless (yes, there's a procedure to keep everyone safe in COVID times). I've found the appointment staff to be helpful and friendly, as well as front desk reception. The space is large, clean and comfortable. Second time around, I had a different technician who was nowhere near as friendly as the first time, but she was efficient enough, I suppose. I do feel that an area for improvement would be with working with techs to be consistently approachable and communicative with patients. That said, I'm fine with returning for my annual/semi annual exams.

My son had an appointment here, and the experience was deeply upsetting. When we walked in, three…read morestaff members were sitting at the desk. One of them completely ignored us and was outright rude. After we waited for 10 minutes, the staff member on the right finally asked if we had an appointment. Meanwhile, the lady in the center acted like she didn't want anything to do with us. However, the moment an elderly couple walked in, that same employee instantly jumped up to help them. It is heartbreaking to see this kind of blatant bias happening right here in Danbury. If you cannot treat everyone with equal respect regardless of their background, you shouldn't be working in patient care. People can see right through this behavior. I will never bring my son back to this office, and I will never use this facility again myself. I've read other reviews concerning the reception staff .

I had a MRI at Northeast Radiology in Danbury, CT. The MRI went fine, but my doctor sent them a…read morereferral explicitly asking for a copy of the images and report. He never received the images. When I called Northeast Radiology to request a copy of the images, I was told I have to use the patient portal for Clearpath. It didn't work so I called them back and instead of taking care of it, I was given the phone number for Clearpath. When I called Clearpath and told the rep what happened, she laughed and said I wasn't the first and won't be the last to complain about them. Clearpath was supposed to share the images with my doctor by email, but he received the email with no images. It shouldn't be this hard. They are incompetent and I will never use them again.

Have to say today's experience was BETTER than previous ones --- possibly because it was rather…read moreempty of patients, being a cold day, and the staff were extra friendly/talkative - a pleasure when you're trying to get through the process. Sec'y was accommodating attempting for me to have labs drawn prior to use up my early arrival times. Process of walking in/ out was organized and professional. Parking lot accommodates many cars incl Handicapped sidewalks/curbs Bathrooms by the elevator on every floor

I called Optum, Yorktown to set up a dermatology appointment. I was asked what was the reason and…read moreI explained that I had some very small white cysts in the eye area, It started with one and at that time I had three. They set up an appointment with Ellie Nam, who I thought was a doctor and later find out she was a physician assistant. The day of the appointment she looked at me and told me she could not treat me, she said I had Milia and she could not do anything to treat it, I should see an esthetician. About 3 months later I received a statement from my insurance company with a charge of $300.00 for services that were not provided, under the name of a doctor that I did not see. Why would a doctor assistant charge for $300.00 for services that were not provided? I google Milia and different websites recommend patients to see a dermatologist!

I recently went to Northeast Radiology in Danbury Connecticut for an MRI. I was extremely pleased…read morewith my visit. I was greeted by a lovely lady at the front desk whose name was Sharon. She checked me in and was extremely pleasant. The office itself was immaculate. Next, I was greeted by the technician whose name was Pio. I had my MRI done and everything went well. They have a state of the art machine at that location and I felt that all my needs were taken care of. I can't remember the last time that I had such a positive experience in a medical office. Thank you.

Took me 13 days to get the results of my MRI . I advise others to get their MRI one month before…read morethey get sick .

I have never met an office crew that are so friendly ,helpful and professional at the same time…read more they are so organized you are in and out in a just enough time to get your test done. Never had an issue with billing with insurance they are great all around! I recommend this place to anyone I talk to you that says they have to get some type of an x-ray

I had a MRI on my knee. I never had one before, so you can only image how nervous I was. I found…read morethe staff at the Diagnostic Radiology to be extremely friendly and went out of their way to make me feel comfortable. The check in woman was really nice and the woman who actually performed the MRI was very nice and friendly. She explained exactly what I was going to experience. The staff calmed my nerves and made a very stressful situation a calming experience. I highly recommend this facility.

what a joke! " Just walk in, no appointment necessary" So…read morefar couldn't get an xray M, T, W and R this week . No technician . Ridiculous.

Extremely inefficient. Held onto my script for 3 days before contacting my insurance for approval…read more They waited till two days before my appt to get authorization from my insurance and then cancelled my appt because of course the approval doesn't happen that fast.

Friendly and easy to make an appointment . The mri tech was easy to talk to and told me what to…read moreexpect

Incredibly friendly, helpful, and efficient. Dawn and the tech were both so welcoming and…read moreprofessional. They were always available by phone to help answer questions and support the process. Excellent!

They did not give me a disc of my MRI when I left, just a web address to login/join. After twice…read morepromising to send the results to my doctor they now refuse to send them. BTW, a gross and neglected office in need of a lot of repair.

All calls go to a call center There is no possible way to…read morespeak to someone at the desk in Newburgh This doesn't help me with my questions.