I've never had any major issues with this practice since being a patient here, but I tend rely on…read morereviews, so I figured I'd mention this, in some small hope this could be included as part of a quality control type of survey. 20 week ultrasound has been scheduled since 6 weeks. As usual, they called me to confirm this appointment. I confirmed and even asked if the office closes due to possible impending snow storm. "We don't cancel or close unless the doctors decide it's too dangerous". Cool, we don't cancel plans unless the same... Appointment day. We get kids ready to bring with us to the 11am appointment since school was cancelled, and yes, it's been snowing since last last night. No big deal. We get there at 11:06 am to check in. We are seated in area D, and it's the only area with people waiting, and packed. Didn't think anything of it and get settled in to wait. 40 mins later, I finally decide to ask about any clue when we will be seen, she says there's only ONE tech today and everyone waiting is waiting on her. Wow. Ok. I talk it over with my crew in tow, when the nice lady at the desk informs me that there's another tech coming in at noon. At this point the other people waiting overhear, and are also becoming impatient. Finally, at about 11:53 (remember appointment was at 11am) I decide to try and reschedule. My thoughts: -I don't mind waiting. But waiting for an hour to be called in for my 11am appointment, for a procedure they warned me lasts 45 minutes, and they told me to be ready with a full bladder for? -no one came out to check unless you went to ask. It sounded to me that everyone else waiting were also guessing as to why and when. Why couldn't they mention at check-in that they are down to one ultrasound tech and it could be a very long wait? I feel like his would save many peoples time and frustration, and gives a baseline expectation. Seems a bit inconsiderate, kind of unprofessional. So we left. Got up on a snow day, to wait an hour in a doctor's office to not be seen. Hopefully tomorrow I actually get seen. And going forward, hopefully some consideration could be exercised with procedure in front office when short staffed and these types of issues arise.

radiology- don't bother. I never seen such a bunch of lazy good for nothings in my life…read morewe came from 1 hr away for an MRI and they didn't have the lab work fir it nor did they want to call the doctors office and was told by the nurse "I'm only 1 nurse here and I don't call doctors offices call yourself. Wound up leaving after over 2 hours of nothing including no MRI. Stay away from you'd do better at a Vetinary office

My wife gave birth here and it went amazing. The nurse was soooooo good with her. Helped her so…read moremuch.

Positive: Our nurse was pleasant and nuturing but disapeared at some point. Our doctor was the…read moresame and had excellent bedside manner but his shift ended. Negatives: Too many to even capture them all. Extreme wait time before we made it into the actual ER. Ridiculous bathroom situation. Basically a powder room for all patients on the floor. Blood line was not closed and we spilled blood all over the restroom. I informed Nurses station - restroom never cleaned and blood on floor every subsequent restroom visit. Paper towels not replaced over several hours. No regular maintenance. Placed in small room next to a patient who had at least 8 people trying to do a painful procedure on the other side of a curtain. Specimans left out on counter for hours. What's HIPPA? No one ever asked if we needed any food or water even through we were there for 7 hours. No one clearly in charge. Complete mayhem and so disapointing.

Sadly these doctors nowadays do not care about their patients. It's all about money. They walk in…read morethe room with their laptops rushing and reading up on your symptoms just like you did on the Internet before you got there. Then they have the nerve to get upset and tell you don't believe everything on the Internet. Meanwhile, they saying the very same thing the Internet just said. Only difference is the Internet ain't give a huge bill just for information. I'm not even sure if there are any good doctors here but with my experience they look overwhelmed with patients which doesn't allow them to properly care for each patients. My son was sick and the doctor sent him home twice. When we came back a third time she didn't even know who we were meanwhile we just seen her 3 times in one week. Now what does that tell you? We are just a number, a Bill and she is not taking the time to get to know her patients. She had to be asked to do test which came back positive for pneumonia. Meanwhile, she didn't even call us with the results. We had to call the doctor on call. How could she call us when she don't even remember who we were? It's sad because most of the doctors today are not doctors because they love helping people, they are doctors because they think that's where you can make the most money, and because their parents probably told them that's what they need to be to be successful in life. Their work is not coming from the heart so they do nothing from the heart that's why their behavior and actions reflects that. What is also alarming is that there are so many Crystal run healthcare buildings popping up everywhere. It's like they are playing Monopoly buying up the whole board. Anybody that knows about business knows they have to do their due diligence first, they have to check their demographics, and do their research before they open a business to make sure it will be profitable. The numbers must show that the business is in a good location and will be profitable. So Why so many Crystal Run buildings? They know we are heading into a future of a lot of sick people. From the GMO cancerous food, The polluted water to even the polluted air we breathe. What do they know that we don't know? Anyway the main point here is this is becoming more about business and money and less and less about patient's health. Finding a doctor who truly care in today's time is hard to fine. Doesn't mean they're not out there but I don't think that they are at Crystal run healthcare. Their model seems to be let me hurry up look on my laptop at your symptoms write you a prescription hurry up and get you out of here so I can move onto the next patient, bill you and forget you ever existed. And by the way make sure your credit card is on file or else we won't even see you. Sorry those are the new policies. They want access to your money immediately. Money first your health last.

Dr. Jacobowitz's demeanor is very comforting and patient. His competence is shown by the fact that…read morehis treatment has been truly life-changing (positively) for me. I highly recommend Dr. Jacobowitz for sleep-related issues.

I travel more than an hour to see Dr. J. You cannot find a better or more competent and caring ENT…read moredoctor. I've seen many, but none compare. He took his time to fully evaluate my problems and was patient in trying several methods to analyze what worked best for me. I did have surgery with him and, again, he and his staff are the best of the best. Highly recommend him!

These are the doctors that you have to go see at Crystal Run Healthcare!!!!…read more Dr. Stacy Whyte Connell she is a Family Medical Doctor actually my doctor and I Recommend her to anybody looking for a doctor! In the Middletown Location. Dr Dros My husband's doctor my husband likes him so that says it all!!! Also, A Family Medical Doctor in the Middletown Location. Dr Vladu also my husband's Doctor A Pulmologist located in the Nyack Location. He's a very good doctor. Go to him!!! Especially if you are having any lung problems!!!! COPD or just trouble breathing go get in checked out!!! There are 2 other doctors that should be on here but right now I can't think of there names. If I ever remember their names I will put them in as Doctors that you should go see because I'm Recommending them and I won't steer you wrong.

This place is an absolute disaster. The wait times are…read moredisgraceful often well over an hour and a half add that into the 1 Hour drive each way for us to get there. This happens repeatedly and there is no respect for the patient's time. Questions on the portal go unanswered. It's impossible to make a phone call and speak to anyone because all of their appointment booking is outsourced. Test results are ignored and not gone over with the patients for weeks at a time. I can't say how much I cannot recommend this place.

Ample parking and a nice size, clean waiting area with a TV. There are plenty of books and…read moremagazines to read while you wait. Mobile phone signals seem to be weak in this area. Dr. Steward and his staff are kind, professional and meticulous. The wait can be a little long sometimes due to how busy the office gets.

Dr. Jacobowitz is the best of the best. I've been with him…read morefor 6 years and he has guided me through Sleep Apnea, seasonal allergies and regular Ear Nose and Throat maladies with the utmost care and sincerity. Highest of Recommendations

My wife scheduled an appointment with Dr. Massengill based on the understanding that the office…read moreaccepted no-fault insurance. When our daughter arrived for her appointment today, she was told that they do not accept no-fault insurance, and the office apologized for giving us the wrong information. We then asked if she could simply be seen under our private health insurance, and we were willing to pay out of pocket if necessary. Unfortunately, Dr. Massengill refused to treat her and apparently did not want anything to do with the appointment because it had originally been scheduled as a no-fault visit. What was most disappointing was the complete lack of willingness to find a solution. We were prepared to use our private insurance or pay ourselves, yet our daughter was still turned away when she was in desperate need of treatment. I understand that medical practices have financial and insurance policies, but patients should not be treated as if they are just a billing issue. In our experience, the focus seemed to be on how the office would get paid rather than on helping the patient. There are plenty of doctors who understand that patient care should come first and the financial details can be worked out afterward. Unfortunately, based on our experience today, Dr. Massengill was not one of them. Extremely disappointing.