When I first did my research on Reel's Auto, I was a bit skeptical since the vast majority of…read morereviews were 5-stars and I figured there was a possibility that this dealer could have bought fake reviews or paid to have negative reviews removed. I can confidently say that after visiting the Chardon branch yesterday, I have full faith that every single 5-star review is well-deserved and accurate. I visited Reel's Auto to purchase a 2016 Ford F-150 from Micheal Ostello. He was more than gracious to me and my wife, answering any questions I had about the truck. He allowed me to take the truck for a few hours up to a Ford dealership so I could pay for my own inspection. When I came back and made a reasonable offer, Micheal and Dan did not hesitate to accept it and start the paperwork process to get me approved for a loan. Before I left, Micheal made sure to fill up the gas tank (about $100 in value) and program a second key fob for me (another $400 in value). I could not ask for better treatment from a dealership, going above and beyond to make sure my needs were met. My favorite part of visiting this dealership is that it is owned and operated by veterans who genuinely care about and give back to the community. Everyone who works here are down-to-earth and more than willing to sit down and just have a normal conversation about anything as opposed to the stereotypical auto salesman who simply wants to buy and sell at a profit. From my experience, this organization is one of the most genuine businesses I have ever had the pleasure to work with, and will most definitely be coming back for any future vehicle needs and recommending them to anyone else.

What an Awful Experience. I purchased a Jeep Patriot from Adam. He he told me he was doing this…read morefor 12 years and that he can sleep at night knowing that he sold somebody a safe car Bs . Adam Told me to come up that the car had already been serviced I get there and he says we suggest you not drive it it needs new brakes that they are smoking. 4 different tires for which were all dry rotted , water in my parking light lens the heat shield was supposedly dragging and making terrible noises when I backed up. If your buying under $10,000 don't go there they treat you like what you pay for . One problem after another I've had that car less than 3 months and it's been in the shop ever since ended up paying $500 for new spark plugs and new sensor for the gas tank which doesn't work and then we're going to charge me again to bring it back up when they didn't have it right the first time they don't seem to know what they're doing up there and Adam convinced me that there was no issues and that I would no longer have to worry now my check engine light is on. Adam is very arrogant unprofessional and very selective on those they are nice to. Adam if you think my vehicle is so safe and reliable as you said they are why don't you take my vehicle home to your family for a week?! you looked me right in my eyes and told me I had nothing to worry about that I had a warranty and that everything will be okay to trust you!? you're very arrogant & fake I will be reporting you to Better Business Bureau and your loan company is going to be aware how you don't honor their warranty.

I came into Action Auto to purchase a pickup truck. Not only did they have a local shop ensure the…read moretruck was in working condition and replace a water pump, free of charge to me, they were also a pleasure to work with. Russ and Leo helped me every step of the way, and were incredibly accommodating. I even spoke with Russ about my current daily driver, and he was happy to inform me of the vehicle's weak points, which I was able to repair before they could begin to cause issues. Overall I am thrilled with the level of customer service that Action Auto has provided for me.

Just a note about our Classic MINI experience on Saturday…read more Outstanding...start to finish! I appreciated the whole staff's responsiveness and attention to detail...without any of the "normal" hassle you unfortunately go through when buying a car. It was an absolute pleasure from the get-go. I have purchased many vehicles over the years, and this was by far the smoothest and most professional experience I've ever had...hands down. Couldn't be happier!

USED CAR BUYER BEWARE!…read more My experience with Classic BMW was ultimately frustrating and disappointing, especially given the high standards and quality that BMW sets for themselves. I reached out regarding a used X5 that had just been listed. I was connected with Shaun Dubecky, who explained the vehicle had only been taken in on trade the night before and had not yet completed the inspection process. From the outset, Shaun was responsive and helpful. Providing videos of the exterior and interior, along with additional requests. I made it clear that I would be making a 3 hour trip to see the car and that I was a serious interested buyer. I specifically asked for an undercarriage video which I received one from the technician noting a check engine light that was being addressed due to the emissions. I was told there were no leaks or other concerns, and that the undercarriage condition was typical for a vehicle from the region. By Friday evening, I was told the necessary part would arrive and the problem would likely be resolved by midday Saturday. Based on that communication, I committed to making the drive with intention to purchase the vehicle. I was brought directly into the service bay to view the vehicle while it was finishing inspection after asking if I could see the vehicle up in the air. Once the car was lifted, I instantly notice fresh oil coming from the rear differential. A quick swipe coated my finger, and the technician immediately identified it as a rear differential pinion seal leak and would need to be repaired. This was clearly not something that had just developed in that moment and Shaun right there and knew it was on the top of my concern list and would notify his boss. We proceeded with a test drive, and I reiterated my concerns. However, when it came time to discuss the deal, the tone switched and the issue was reframed as a "seep," and I was told it would not be repaired because it did not trigger a warning light. To me a seep and a leak not much different. My offer was dismissed without being taken to management. When I asked if they could at least verify fluid levels or inspect for metal shavings so I could feel comfortable driving the vehicle home, I was told, "If it's leaking, it means there is fluid in there." That statement alone was enough to raise serious concerns about the standard of the dealership. There was also a noticeable shift in tone throughout the visit. At one point it was mentioned that the dealership did not need to sell the vehicle and could simply send it to auction, despite the fact that I had already traveled a significant distance based on prior assurances. I was also told that this type of issue is common for the model year, which did little to justify leaving it unaddressed. Troy, the used car sales manager, came out to speak with me. He was professional, listened carefully, and appeared to understand the situation from a customer's perspective. He made an effort to recover the absolute fumble of a sale Shuan lost, but by that point the combination of time lost, travel, and the handling of a clear mechanical issue had already undermined any confidence in moving forward. The vehicle sold itself. What ultimately ended the deal was not the existence of a problem confirmed by both parties, but the unwillingness to address it and the dismissive approach taken when it was brought to light. For a dealership representing a premium brand, I expected a higher level of accountability, transparency, and pride in the brand they wear on their chest. Based on this experience, I would advise others to approach with caution, particularly when considering a used vehicle and relying on the dealership's assessment of its condition. Troy followed up once. But once they washed their hands from the interested car, my experience and concern vanished with that sale as well. I'll leave with this, would you want your loved one to buy a car from a place that dismisses a mechanical "seep" and tells them its common and not a concern since there is no light on the dash?