Great service, no high pressure sales .I love my new Atlas.Andrew is well informed and explained…read morehow to operate the car in detail.Would recommend the dealership!

I was looking for a pre-owned BMW X3 and Classic VW of Mentor had exactly what I was looking for…read more The vehicle was in excellent condition with low miles. Shortly after submitting a request for info, Sean Palko contacted me and answered all of my questions promptly and professionally throughout the day. I drove 1.5 hrs to the dealership - Sean and Nick W. were great to work with and made the buying process as smooth as possible. I am very happy with my purchase and experience at this dealership and would recommend them to anyone in the market for a new or used vehicle!

Dave is a great salesperson to talk to into getting a vehicle here. He is very knowledgeable and…read morehas a lot of experience in the car sales industry. He made the buying process and the paperwork very easy and clear to understand. I would definitely get a car here again!

PLEASE DO NOT BUY HERE!!!!! My son purchased his first car just now at 18 saved all his summer…read moremoney for deposit on a 2013 hyuandi sonata for 7000. He took a loan from the credit union for the rest. We informed them that he was 18 and we really wanted to make sure he got something reliable that he wouldn't be dumping money into right away and Dave told us he just had it in the shop mechanic replaced a few things and engine ran great only thing needed would be back tires everything else was great. So we took his word for that. 4 days into owning this car it lost complete power while our son was driving it and brakes quit working and luckily he was able to veer off the road before he went head on into a main road. We had it towed and Dave had mechanic look at it said he was puzzled but replaced a crack shaft sensor and charged us a 100 bucks and said they did this out of "goodwill" because we bought the car "as is". Dave said he isn't even telling Chuck he did this because he wouldn't allow it. Well 2 days later same problem so my husband looks under the hood and the battery terminals were completely loose which leads us to believe did they even look under the hood or just take us for 100 bucks. Fast forward 5 days. The engine completely BLOWS UP. We call Dave and Chuck say sorry nothing we can do you bought as is. Now reading through this company reviews this is not the first time they have done this to people. And they will comment on this " you signed as is" "you didn't purchase the extended warranty" - he did purchase an extended warranty 2 days after the purchase of buying the car because their warranty didn't cover nearly as much as we like we have a company we use and we like a lot but you can't use it until you hit 30 days of purchasing it. Also when you buy as is especially on something that is 7000 dollars you are hoping to get more than 15 days out of it!!! And those 15 days not having issues!!! So save yourself the comments Dave and Chuck. I am not sure how you guys can live with yourselves knowing you basically stole from a poor 18 year old kid starting out in life but hey more power to ya I guess.

Very Satisfied! I was shown around and treated with…read morerespect. All the questions I had were answered upfront. Truly a great dealership and family that offers a sense of care and belonging to the buyer. Angel H.

I give Arko Auto Sales 5 BIG STARS!! They provided such a…read morebeautiful car and I just love it! They were so patient with me as I was going thru a stressful time. Will alway's have them as my car dealer, if needed. All named Jerry, you can't miss! Thank you to the Arko Family! Susan M.

I cannot say enough good about this dealership. The people here are amazing. Everyone was so nice…read moreand welcoming. Especially compared to the treatment I have gotten at other dealerships who looked down on me because I didn't have a lot of money and wasn't buying a new car. Leikin didn't care if I was buying a $250,000 car or a $15,000 car. They treated me with the utmost respect and decency.

Bought a GLC 43 yesterday! Was the best experience ever!! We worked with Mo and he was very…read moreconsiderate and did everything he could to get the deal done. He made the delivery so special and exciting! Will recommend this dealership to all my friends and family!!!!

After having a horrible experience with the Honda dealer down the road, Mentor Nissan went over and…read moreabove in making our car buying experience wonderful. Angel our salesman was kind, respectful and listened with lots of patience to our wants and needs. He worked with us and our budget. Rod the sales manager was wonderful!! Everyone we met there seems just happy to work there - and that really says a lot. Thank you, Mentor Nissan!! I'm so grateful!!

Sunday 5/31 She absoltely loves the Nissan Murano. We were looking to make it our 7th purcahse of…read moreone of these. Our last purchase was 3 years ago. At that time the dealership and management were tops in our opinions. This time not pleased at all. As I said she was capable and willing to make a deal right then and there. The Murano that caught her eye had almost 5 thousand miles on it. The asking price refected that fact. Now understaably we were not expecting them to take a loss on the vehicle, however after all the business we have given this dealership we expected a little give and take on the price. Sadly they refused to drop the price one single dollar. Her credit score is in the mid 800 hundreds. So afterr all the business we had given them, they allowed us to walk out. Not once did we even have a discussion with the sales manager to work a deal out. I sure hope the dealerships owners see this posting. We will at this time never be back.

The staff at classic gmc painesville are awesome all around. I have been buying new and used cars…read moreat this dealership for over 20 years. I highly recommend them. Fair, honest, they stand behind their cars.

Classic Buick of Painseville wants to charge us over $600.00 to change the HID light bulb in one of…read morethe front headlights that has burned out. This sounds outrageous, but is this normal? We also had the breaks rechecked and fixed in August after replacing them in April 2023, and they are recommending "installing telco breaks on front and they squeak", charging us $225.00 after doing the same thing in August. Feels like we are being taken advantage of, any thoughts?

Pat Schudel…read more Without fail this man has single-handedly shown what it means to be a service professional. Ordinarily your service writers at auto dealerships up here and disappear on a frequent basis and there really is no stability but not this guy. This guy came with the woodwork. We are on Q7 number 2 from Audi of mentor and it's not just the sale that the service after the sale. Every single time this guy just does not fail to exceed all expectations. This particular Audi dealership has customers from as far away as Sandusky Columbus and Erie PA. Why? Aren't there Audi dealers in those cities? Yes but it's the service that you get at Audi of mentor. Shuttle service: they provide a shuttle service where they have a number of retirees that will drive you back and forth if you just need a ride home or they'll come pick your car up and then bring it back after service. What? Most dealerships also do a video where they explain what they found but the tech that worked on my car was particularly detailed and oriented to resolving my issue. Which was also followed up by a phone call and email from Pat. I went to go get it last night he said no don't worry about it we'll just deliver it in the morning and lo and behold at 8:30 in the morning my car showed up. For reference our Q7 was a Audi certified and we get treated like royalty at this place. Guarantee you we are going to go back.

HORRIBLE CUSTOMER SERVICE!!…read more Several years ago I went to look at a used Audi. The sales person gave me the keys and said to check it out. The vehicle was not for me and I explained it to the sales person. The next day she called and yelled at me for wasting her time. She was very rude and unprofessional. Flash forward to present day, I did purchase a new Audi A6 from a store in Columbus. I have been having some troubles with it. I spoke with Audi USA about it and the issues. They contacted Audi Mentor, explained my issues, and asked if they could do the service on a Saturday, as I work during the week. They said they could not, but they could have someone pick up the vehicle for me. It took a week to get a hold of someone in their service department. When I finally did, I explained Audi USA told me they would pick up the vehicle for me. At first he said he would not because the vehicle was not under factory warranty. When I explained it is a 2024 and is absolutely under factory warranty, he now said they would not pick up the vehicle because I did not buy it from them. He was very rude. I would never purchase a vehicle from this store or even take a vehicle to be repaired.