What a horrible property management team! I am a homeowner and have lived next door to a property…read morethat this company manages. I have called multiple times over the past 28 years with complaints. Most recently I called regarding debris being shoved into the green barrier at the back of my property. I waited two months for help from this company to retrieve their garbage from my property. Then I found out that the debris was from their landscapers who found it easier to deposit stuff onto my property than to haul it away. Then I discovered that one of their rental units was fitted with downspouts running about 6 feet into my property rather than running along the building and away from my property. Cutting corners and shirking their responsibilities seems to be their mode of operation. It took me having an absolute fit with the owner of Delta to get their debris off my property. Devaron Roedel watched me do the work (I'm 62 and was 4 days out of surgery for cancer). They did reroute the downspout the next day but it should have never been on my property in the first place. If you are a renter, I would highly suggest you steer clear of this irresponsible company, they don't care and most certainly give you the run around if you need their help.

Okay, so this is way overdue, thank you so much for managing my property all those years. To think…read morewe never officially met. I called you needing someone to manage my property due to living in the Tri-Cities, 250 miles away from my place. I would of not made it with out you. I apologize for not doing this sooner . Also, thank you for selling my condo and just being super awesome. I still want to put a face to the name and hope to thank you in person someday. YOU SAVED me to many times to count .

Do not Rent from Real Property Management They are Rude…read moreThe GM is Gail The office manager in marysville is Rose Morrison Lisa is the maintenance manager Terry us the coordinator All together they aren't worth two cents you could rub together Do not call them or deal with their crap! Save yourself the time and move on to a Real property manager that cares! I only rate as 1 because that is as low as you can go!

The whole team is amazing in every way, the team is hardworking, honest, and trustworthy. While I…read morewas struggling with being a landlord, they were patient and suggested things that helped me, Gail is highly professional and kind. Highly recommend them!

This is without a doubt one of the worst management companies in the Pacific Northwest. Think twice…read morebefore you decide to get on board with Conwell Associates.I've never dealt with anybody so inadequate in my whole life. Customer care is my forte, but not for this company.

If I could give them negative stars I would. Their fees are outrageous despite claiming not having…read morethe funds to finish or start pseudo projects, preventing the sale of multiple condos in the Mukilteo complex. We had an offer set to close within 2 weeks, so we had to move into a bigger home after getting married and were getting excited to expand our family. With the cash from the sale, we had so many grand plans to start our lives together. We hired a realtor, got all the issues resolved in the condo (don't even get me started on how long it takes them to respond to a maintenance request - we're talking an average of 6-12 months before even responding, despite multiple emails and calls or the fact they had a leak from a top floor they never fully addressed and we had literal black mold and MUSHROOMS growing inside our home), stayed up for days and hours every night to clean and get it market ready while still working full time jobs. We had an offer within 10 days. Before we could close, Conwell Associates (run only by a mother and her daughter) surprises us with a deferred maintenance issue due to outdoor railings being out of code but they wouldn't be able to re-start the project until January because they claim to have" run out of funds". We can now only accept cash offers because no one will give a loan with this "deferred maintenance". We were told this back in September. Now we're being told they have just NOW started on the blueprints to start the project. So they either lied about starting the project in 2024, or they're lying about it now. We are now stuck with a lease AND a mortgage that we've had to pay for 6 months and are behind on every bill despite working overtime to make ends meet. We can't start a family, can't afford to celebrate birthdays or on anything outside of bills, we had to cancel our honeymoon, and will most likely become bankrupt because we're now in massive amounts of debt. We got married in June of 2024, hopeful for new beginnings and they have made it the most stressful 6 months. It's really testing us through what was supposed to be our honeymoon phase. CONWELL ASSOCIATES ARE CROOKS AND RUIN LIVES. We will definitely be suing, going to the media, contacting the DA and other legal professionals to support - whatever we can to stop them from getting away from this and negatively impacting so many people!

Looking for a professional company with small town devotion - that would be Team Costa at…read moreMacphearson's in Marysville. Rietta was so helpful when we were both selling our home, and buying a new home. The sales were final 4 years ago, and we still regularly hear from the team to share community information/events or check in to see how we are doing. Now that's customer service! We love their support of local charities, working within their neighborhood to support their neighbors. If we ever sell/buy again - they will be our first call!

From the owner: Real estate listings and salesread more

Do not rent from this property management company they are slumlords! I put a maintenance request…read morein on June 22, 2017 for an improperly working oven and burner. Did not get any response back until July 14, 2017 finally asking for the make and model number. No response until the 15th of August! Had an appointment set up for repair on the 24th of August for repair. Instead of calling me to double check the appointment got cancelled and now won't be until the 31st of August! So that will be 69 days without a proper working stove/oven! They will not handle any issues if you have any with other tenants! I have a coupke that are up until 4 or 5 am every morning pounding, banging and slamming things around and beating on our walls! They were using an impact driver, cordless drill and a hammer for a week until 4 am! When I sent an email to the property manager about I was told that multifamily living is not conducive to everyone and we could move! Basically the rental agreement is nothing more than a motion they go through nothing except the rent being collected is enforced!

Performed a great deal of work for this firm in 2015 and still have not been paid. Very…read moredisappointing. I acted in good faith, performing all work requested - without receiving compensation - nor will they take my calls or answer my letters to resolve the matter. Unfortunately, it means the next step is to lien the properties of the owners where I worked and/or small claims court. Property owners be cautious with this group.

This was a horrible property management to use for rentals. In the first 5 minutes after I signed a…read morelease with them, the agent told me that they are not there to assist the renter. They forced me to pay what they call a pass-through fee for water and sewer that was not in the lease contract. Any type of upkeep (i.e. appliances, skylights, pest control) I had to quote the law to them and force the work to be done. Once the lease was up, they took me to court claiming that I had unpaid fees. Using them as a rental agency and realtor will only cause headaches and anguish. STAY AWAY!!!

This was by far the worst rental experience I've ever had. I rented a house from them for a year. I…read moregot constantly hassled about my yard, even though I tried to keep it up. They kept blaming the owner saying he's a perfectionist about his yard. Toward the end of my lease, they sent an email asking me if I wanted to renew the lease. I emailed them back saying that I had to decline because I was getting married and going to be moving but that I also wanted to let them know about some maintenance I needed done - this was all in the same email. They promptly listed the house, but I never got any response back about the maintenance. When it came time to move, they made me pay for the very thing I informed them of and tried to get fixed a few months prior! They claimed they never got the information (although, they conveniently read the REST of that email). When I told them exactly where they could find the email so they'd see that I did, in fact, notify them, they told me that it doesn't matter, that they would have charged me anyway. Not only that, because of their errors and complete disregard for anything I tried to tell them, I was sent to collections for unpaid utilities used AFTER I MOVED OUT! When I called to try and straighten it out, I got a very rude phone call back informing me that it's "not their problem that I can't manage my own issues." I will NEVER send anyone their way. TERRIBLE.

Worst experience ever..... shes bitchy and uptight. Fires her maintenance person and hires her…read morehusband that knows jack crap about anything. Asked her many times to please replace a outside lightbulb (top of peek of house) so could see to get inside safely and fell on deaf ears. Surprised she could even keep a business.

The receptionist is incredibly rude. We are in the market to lease a relatively expensive home or…read morebuy one as well as lease a rental we own. The receptionist wouldn't give me more than a few minutes of her time indicating I was wasting her time. Initially, she didn't offer to call me and wanted me to follow up. Poor service and bad attitude is what you can expect.

So far so good! We switched after having a horrible time with SJA and they have been responsive…read moretransparent and communicative so far. Appreciate all of the team's help and so far it has been pretty seamless. Management costs are on par with the other property management companies in the area and there is a point of contact for the team, which is nice to have if anything comes up. Happy we switched!

Although we didn't end up renting the home, working with Michael was such a positive experience. He…read morewas incredibly kind, thoughtful, and genuinely went out of his way to help us. He was very kind with setting up an after-hours tour for a house we were super interested in, and always responded quickly and thoroughly to our questions. His professionalism and warmth made us feel truly valued throughout the process. Michael is exceptional at what he does, and anyone would be lucky to work with him!

Working with Maple Leaf has been a pleasure, particularly thanks to our property manager Katie!…read more From the start, Katie's eye for quality and completeness was very helpful in getting the home in great shape. She unfailingly followed up and kept track of every detail and project, coordinating across multiple contractors and the wrap-up and move out we were doing. Her communicativeness and responsiveness has been enormously helpful, including when it came time for leasing and move-in. Katie kept everything on track, and went above and beyond with a day packed with tours. Maple Leaf and Katie's professionalism and care really shine through - would recommend working with them!

We continue to be pleased with Maple Leaf Property Management and our manager Katie Mandell has…read morebeen great! She alerts us when issues rise and was really helpful in our recent water heater replacement project. She is professional, prompt, and so nice to work with. Maple Leaf on a whole has been great in terms of overall management and bookkeeping as well.

Ashley was fantastic to work with when renting to my daughter in law and grandson. She was very…read moreresponsive to all requests. She advocated for us do the landscaping rather than hiring it out for $600 a month, which was a big help. I could reach out to her almost anytime. The responses were quick and very friendly Highly recommend Windermere Property Management

From the owner: We are in the business of protecting and enhancing your investment. Using a wealth of experience,…read morewe employ a professional approach with a high emphasis on communication and quick response time.