I had a very frustrating experience with this dealership, and I feel it's important to share so others can be aware. On February 13, 2026, I had my vehicle towed to this dealership due to a check engine and low oil pressure light. After their inspection, I was told the problem was a failed starter. Based on their professional recommendation, I approved the repair and paid to have the starter replaced. Initially, the vehicle started, and I was told everything was fine. However, not long after getting my car back, I began experiencing the same low oil pressure & check engine light.. thinking at the very least my car was never properly diagnosed. What's most concerning is that I trusted their diagnosis, only to later question whether the original issue was correctly identified at all. It now feels like the root problem may have been missed, and I was charged for a repair that did not fully resolve the issue. I also attempted to communicate clearly with the service department during this process. At one point, I even requested that they hold off on further work so I could seek a second opinion. Despite that, I was later informed that work had already been started, which was both frustrating and concerning. Customers should be able to trust that their instructions are respected. Overall, this experience left me feeling unheard, overcharged, and unsure about the accuracy and integrity of the service I received. As a customer, I expect transparency, proper diagnosis, and clear communication..especially when it comes to major vehicle repairs. I would strongly recommend that others get a second opinion before approving any major repairs here. I was then charged $385 for labor to remove my engine hood to check on engine. They then said I would need a new engine.. I declined and requested that they only repair gasket and valve .. so they refused and left all parts uninstalled for me to pick my vehicle up. I'm now out of a car. Only 60k mi on it. read more

Con artists for sure. I have an "Important Safety Recall" on my 2018 Jeep Cherokee. Received a letter from Chrysler stating that the repair would "free" ? Ha ha, not a chance. They tell me I have "codes" that need to be cleared before they can go ahead with the free repair. OK, "How much is that going to cost?"...$611.00. WTF? Conclusion, it's not a "safety" issue, it's a money issue. Don't buy anything from Chrysler and expect good service, at least not from Northgate Chrysler. Buy a Toyota got a Honda but not from Northgate Chrysler. I would not recommend this dealership at all. read more

Northgate Chrysler Dodge Jeep Ram - Car Dealers Near Me - Cincinnati, Ohio

See all

Five stars for a service department that genuinely earns it. I've brought my 2015 Jeep Grand Cherokee here multiple times over the past year -- not because I bought it here, but because the service experience keeps bringing me back. Scheduling is easy, typically within a few days, and the team's communication is consistently excellent. Standout moments: when my car was unexpectedly towed in, they fit me into their schedule without any pressure. On my most recent visit for a noise concern and routine service, I was in within two days. They provided shuttle service during my diagnostic, sourced parts from nearby dealers to finish repairs same-day, and my technician Kyle kept me informed the whole time. Service Manager Renee also went out of her way to research a separate concern and followed up personally with options -- that kind of initiative is rare. The shop had a fast-paced, professional energy -- everyone was engaged and moving with purpose. As a woman, it means a lot to walk into an auto service environment and feel genuinely respected and looked after. Highly recommend. read more

I had my vehicle towed to this place to be diagnosed and serviced. I was speaking with a gentleman named Todd. He wasn't friendly at all but I didn't think too much of it. The next day I called and asked when my vehicle would be diagnosed and Todd stated "whenever the technician can get to it" Todd called back a few hours later and let me know that they can not diagnose the issue without a new battery & was very mean on the phone and responded to any questions I had with a very rude unnecessary tone. He also made multiple rude unacceptable comments. I ended the call with Todd because I didn't understand where the misplaced anger was coming from. I then spoke with Renee and she relayed what Todd was trying to say in a professional manner. Renee didn't even apologize and didn't seem to care at all. Todd told me I would still need to pay a diagnostic fee and Renee let me know I could just get my vehicle towed since they never did the diagnostic test due to the dead battery. I will never return to this place. Todd said he couldn't get my car to start with their "elite" equipment but AAA got it started with their equipment immediately ‍. This place is a scam and will upcharge you for any and everything that they can. No real customer service or regards for the people who keep them in business. You're better off going to the Jake Sweenys Chrysler location. read more

Terribly rude and abusive owners, Pete and his son Andy. The place is run out of fear. New cars always have dents and scratches and they sell them to people as new. read more

Without a doubt the most hassle-free car purchase we've made. We found a 2016 Acura TSX online on their website, in perfect condition at a low price. Both Tyler Ward and Mike Huff took incredible care of us, gave the car a fresh bath, we were in and out of there in no time. We will definitely be back, and highly recommend these guys, they are the best. read more

Northgate Chrysler Dodge Jeep Ram - 2016 Acura TRX in great shape, thank you Northgate CDJR! - Car Dealers Near Me - Cincinnati, Ohio

We had an emergency whole travelling cross country. Our ABS system showed dysfunction and need of maintenance. We live on the west coast so this was pretty distressing to us. We called Kyle, with Northgate, who worked us in for Tuesday. We dropped the truck off on Monday. We knew the service department was exceptionally busy. Because we were travelling, they took this into consideration and assured us they would run diagnostics and have the truck ready the next day. The truck was done in time (one day turn around). All the staff was so kind, and actually seemed to care we were stuck. Thank you Kyle, and all the service people at Northgate! We are very grateful. read more

First time at this dealership, the team was great. Mike Huff, GM easy to work with and Robert Hooker was organized and not pushy at all during the process, walked out with a new jeep and a great lease offer! read more

I have a 7-8 year old Dodge Grand Caravan. I am in the market for a new car but my old van needs an oil change/service.......really hate it....but Saturday is the only day I have off! This dealership ROCKS! First off, the service department gets your car in and sends you to the waiting room where there is PLENTY of seating and lots of reading material. You can plug in from the desks if you prefer your laptop or you can charge your phone or just wonder around the show room. The staff is friendly and efficient. I decide to wonder the show room and to shop. But since Herman isn't around today, Dave helped me. I find that they all know the vehicles. The test drives are well mapped out and you get to see how the car performs in both Colrain Ave. traffic and on the highway. I test drove a Compass and a Cherokee but really want a Pacifica. My car was finished too quickly so I guess I will have to come back another day to finish shopping. This place ROCKS!!!!! read more

This place has the absolute worst service department. Took my car in to have a bent rim to be replaced, they told us we need to have pictures taken to show the insurance company. We waited for 2 hours. When they where done they said we had to come back in 10 days when the rim is in. After waiting 2 weeks with no call, we called for an update. The women on the phone said they never got pictures and that we will have to bring the car in for 3 days so they can get it figured out.... to change a tire (why in the hell do you need 3 days to change a tire). After, the lady tells us this isn't her problem and that they don't need to serve us and we should just go to a discount tire shop. The entire service team is a joke, nobody gives a damn. Been here a couple time, all bad, but this blows it out the water. read more

Took my vehicle in for body work from a deer collision . Charlie said they were slow so they should be able to get to work on it pretty quick . I called a little after 3 weeks because my insurance company advised me that the car rental is only covered for 30 days. I told tbis to Charlie and he said the van would be done that Thursday . No calm on Thursday so I called Friday and asked for an update, he said it was going to be a few more days, I said well my rental is up today and my wife needs a car to drive, he said we will cover the rental costs . A fews days go by no call. I call and thry say its going to be another week . This went on for seven weeks, they never once called me as they said they would. I had to call them everytime . Finally after week 10 thry said it was ready. I told Charlie you guys will be cutting me a check for the car rental. He says we donot pay for rentals, I said yes you told me this we have a conversation about this . An argument ensued, he then tells me its not their fault the van was their so long, it was my fault because I wrecked the van . At this point I jbew I was dealing with a child . Drove straight there in hopes to have a conversation with the manager. The owner Pete came in and the first tbing he said was, we are not paying for your rental . I was livid . This rental was now over $2000.00 . I was screaming in their faces calling them crooks and every other bad word . I am a longtime Chrysler Corp. Customer. I have purchased 4 new vehicles all with extended warranties in the last 10 years. This location was getting all my service work and now body work totaling about 15k just in the last 12 months. I had planned on making a new purchase as well . To make matters even worse I had asked them to repair the passenger door at the same time on my dime. They forgot. I asked them to change the oil, they forgot . Charlie is a childlike person that is a narcissist. Pete isnt any better . I had never met him, he didnt want to hear one word about the almost 11 weeks of lies from his staff . They have lost any future business and many of my family and friends will never go near this place . They also called the police on me and had be banned from the property, that was the best thing they ever did in this whole transaction . read more

A mixed review for Northgate. My family and I have bought cars from Chrysler since the early 90's. I like the cars, I'm familiar with their quirks, most of them are a nice ride at a low price. I was really happy with Ian, the salesperson that showed me the selection at Northgate. He was congenial, informative, and he gave me a price on a 2012 200 that was easily $2,000 less than comparable vehicles from other places. That said- Earlier that day I drove my 2000 Sebring up to the parts/service department. I walked up to the counter and told them about the issue I had been having. The car has some loose wiring that's preventing the battery from properly charging. The clerk at the counter informed me that it would cost $100 minimum just to look at the car. Adding insult to injury, they couldn't get it in until Monday. Problems with this: 1.) The entire repair could be done by myself for $15. 2.) I could get it done myself by Monday. 3.) This is your car, you guys made this thing, I didn't wreck it, it just got old, and you're gonna screw me over on labor costs? I give the salespeople here four stars, but the parts/service department two. A two, as in this is the second time I've been unimpressed with the service department. Perhaps they have intentionally bad parts/service thinking I'll just buy a new car. And I will. Somewhere else. read more

This is the worst dealership I have ever had to do business with. I bought a used GMC TERRAIN from them 6 months ago. The first oil change took over 3 hours to complete, while we even had an appointment. The second oil change took 2 days, and they charged me but didnt even change the oil!! Proof was on the security videos and due to the fact that my message center still read that my oil life was only at 6%. Now, the car is not driving right. I took it to an actual GMC dealer who honors GMC warranties. Yep, bad transmission! 65k miles, only had the car for 6 months and they sold it to me with a bad transmission. Buyer Beware of this dealership. read more

They lost a center cap on a wheel and didn't perform they services that they upsold me on.

I have had bad experiences with Northgate in the past. I initially brought a Jeep I purchased elsewhere in for an oil change. Despite making an appointment, the oil change took an hour, no loaner was offered. I was used to ExpressLane service in Toledo @ Yark, where I would barely finish my bottle of water and the oil change was done. Here, the waiting area has a coffee maker and bunch of vending machines, along with the requisite TV and stack of old magazines. When it came time to buy a new Grand Cherokee, I found a better deal across town. For my first oil change in the new vehicle, I saw Northgate now had an ExpressLane and decided to give them another shot. I arrived at 7:30AM when they opened, and was greeted promptly. I had an outstanding recall, which they stated takes a few hours to perform. They were able to give a loaner while the oil change and recall were performed. They expected my Jeep to be done around noon, and at 12:30 I got a call saying it was ready. This experience was good, so I will try them again in the future. Update: I returned for another oil change, cautiously optimistic since my last experience was good. I called ahead to make an appointment so I wouldn't have to wait too long. I was told to just come in. A few hours later, I called again to make sure they weren't busy and was again told to come in. I ended up waiting for over 60 minutes for my oil change, and nothing else, to be performed. Additionally, when I got home, I found all my tire pressures to be low. They were previously set to 36PSI, and were all deflated to 29 and 30PSI. What the hell Northgate? read more

Great dealership. Fast service. Good prices. In and out for an oil change with no appointment. We just moved here and clearly this is our new go-to dealer. Would recommend to anyone. read more

Buying a new car here was a great experience! My wife and I have been shopping around for a new Jeep Wrangler the past couple weeks. After visiting several other dealerships with the specific model and color we were looking for, we ended up at Northgate. And boy was this a surprise! We were very prepared to barter the price down based on invoice pricing for the vehicle (as we had to do at the other dealerships), but they provided an up front, out the door price without any ridiculous fees that was significantly lower than the other dealers' prices (for a jeep that had more options than the ones we considered at other dealerships). We are very happy with our purchase and would definitely recommend this dealership to anyone looking for a new Dodge or Jeep. Special thanks to Sam Smith for taking care of us throughout the whole process! read more

We took our car to them a week ago to have something serviced, now the car is making a noise that wasn't there before they took the drivetrain apart. Crappy customer service. read more

The poor sales guy spent 3 days with me changing my mind 1000 x. Then to settle on something completely different. He showed so much patience. I wasn't in a good mood at all and he never acted like my attitude damper his attitude to assist me. In the end I found a car that I ended up loving. read more

Avoid this dealership. False advertisement and misleading sales tactics. Researching a 2020 Ram 1500. Found a great truck on their site. Contacted them via the "Click her for the VIP Price." button on the web site. VIP pricing, dropped the price $100.00.... Confirmed the 0% interest for 84 months was accurate and accurate for the truck in question. See the picture included, Price of the truck, bold wording for 0% interest for 84 months also shows same for the truck. Again, confirmed this is correct price $31,700 with VIP AND 0% interest for 84 months.The sales agent sent me an email to confirm yes, yes its accurate. Take a 30 min drive to go purchase the truck. Arrive at the dealership, told by the sales manager after a lengthy discussion. NOPE, sales person was wrong. You can't have that price and 0% for 84 months. We'd have to add back the $7,500 discounts/rebates before we can give you that financing.... He stated the web site says that. Even after I showed him the email. First, the web site doesn't say that and second, it was an email from his sales person, not the web. The sales manager went as far to say. "sales person made a mistake and I'm not eating the $7,500." Very quickly defensive and argumentative. So, her's the best we can do..... Interesting, for $7,500 he's willing to walk away from selling a $40K truck.... No apologize, no lets see what we can do, just sales person made a mistake. Again, quickly defensive and argumentative. We decided to take our business somewhere else. Sales managers response. "Thanks for coming in have a good read more

Northgate CDJR might possibly have the worst service department in the state. I took my 2018 Wrangler JL in for an oil change and tire rotation. They put 6 quarts of oil in instead of the specified 5 and "forgot" about the 5th full size tire on the back. I brought it back and they argued with me that it took 6, when the manual said 5. Eventually they corrected it. I decided to try Northgate again for my second oil change and I even reminded the service advisor it was 5 quarts. I get my Jeep back and I look at the dipstick and it was over 3'over the max fill line. I brought it back the next day and they claimed it "should be overfilled so it has enough oil." I pointed out the invoice showed 6 quarts and the dipstick was definitely high. They asked me "if I even know how a car works," which the answer is yes. I took it to an independent mechanic and had it drained and measured. Northgate put 7.5 quarts in my 5 quart Jeep. TLDR: Northgate overfilled oil both time and argued that it was correct. I had it at an independent mechanic and they measured more than 2 quarts more than it should have. Rude and ignorant service manager and advisor. Avoid at all costs. read more

Amazing staff! Very helpful, couldn't be more pleased with the service department! They kept me informed throughout the whole process!

I have never had a problem here. I buy parts and get occasional service done and have been treated fine. My 300 is a wonderful automobile I have over 100,000 on it and really haven't any complaints. I have never had a bad experience dealing with any of the employees all have been courteous and pleasant. I do most of the repairs myself but, that's because I enjoy it. read more

Because customer satisfaction is clearly not a priority at this dealership .. I will not return. My sales guy did not inform the finance guy (as he said he would) that I had my own tags to put on my new vehicle. I asked the guy in finance to waive the temp tags + fee and let me use my own tags, and he refused. Then brushed it off, as if it were 'no big deal' that I would be paying for something I did not want, nor need, and also have to make an unnecessary trip to a BMV to pay (yet again) for a tag transfer. I was already unhappy the error was made, but to treat it as 'no big deal' is unprofessional and rude. I will also note, it took over 3 hours to buy the car from them, after my decision to buy was made. -Unhappy buyer read more

Horrible business conduct. I go to see a car yesterday, they won't let me drive it because they just got it in, wanted to "clean it up for me" and make an appointment for 2 days later. I called Sam Smith to see about changing the appointment time, he never called me back. I get a text from him the next evening that "they have a few appointments on the car can you come in tonight". I got there 1.5 hours later (rushed my kids through dinner and spent 45 minutes driving there), my husband is test driving it when we get there, he pulls back in the lot and we find out that Roger McClure had cut in and already made a deal with someone else! Total sleaze bag. What a disappointment and happy to take my business elsewhere. Do not patronize a business that is willing to treat a customer so horribly, you could be their next victim, who knows what other types of bad business ethic they will pull on you. read more

This is the most unprofessional dealership we have ever been to. They don't listen to what you are requesting, they don't care at all for the customers' input or views. They have to respect for privacy or protecting your information, and they do not communicate together as a team. We worked with one guy that was alright and we were so close to closing a deal on a car, they messed everything up and ran the wrong name for the car we wanted to purchase. I took my paperwork and myself and walked right out. If we could give you -10 stars, we would. You seriously need to work on your customer service skills and management. read more

Why does it take 4 hours for a simple oil change and tire rotation? Then lie about it being almost done I go and look out the window and it hasn't even moved after 3 hours. People come and go after an hour but somehow everyone jumps ahead of me. They had to come out and ask what vehicle I drove like they clearly forgot it was back there. There not even apologetically about it and they over zero compensation, I would have take a free shirt or hat something for the serious inconvenience of wasting my whole Saturday for a mere oil change which I should have just down myself or at a different establishment. This is just outrageous, I bought a 40 thousand dollar truck here but it will be my last there customer service is just pathetic read more

Very unprofessional to young adults. They lost a sale today when I first walked into the building and the sales men were sitting there laughing thinking I was just a kid but I'm not a child I'm an adult with a very good job. I don't have time for people's ignorance. I am taking my buy back to Kings Auto mall since this location is straight ignorant! read more

I wish I could give them Zero stars! I bought a certified used vehicle and was extremely taken advantage of. It was my first ever car buying experience and I often wondered why they rushed me in and out of finance in 5 minutes! After receiving my buyers order from my loan payoff company, I saw that there was a hidden extended service agreement that was added to my loan. An extra $3000.00 that I was completely unaware of!!! They never verbally expressed this add on to my loan without my permission or understanding that it was even being added! I would NEVER recommend this dealership to anyone they are EXTREMELY shady! STAY AWAY!!!!! read more

DON'T BE SCAMMED BY THE SERVICE DEPARTMENT! I took my car in for an oil change - when they gave it back my shifter was broken! The manager of the service department, STEVE FLETCHER lied to my face and tried to drive me home so he could perform a $400 repair on my car. DON'T BE SCAMMED BY THIS SERVICE DEPARTMENT!!!!!!!!!! I had to call my brother to get him to tell me about the "EASY FIX" on my car so I could drive it home. PLEASE DON'T WASTE YOUR TIME OR MONEY - they will take advantage of you! Steve Fletcher claims he doesn't know anything about cars... why would you trust him?!?!?! *I had two previous experiences with them that were positive - so maybe it is just after they get your trust that they try to screw you. read more

Ive never had an issue with their service department but because of my experience with their collision department today I will never being going back there again! I dropped my car off for assessment for an appointment I made for Monday at 930. When I called yesterday at 1:30 the lady said she would have someone reach out to me well at 330 today still nothing and my car sitting in exact same spot. So of course I called again this time unhappy with the silence on their end. Lady said someone would follow up, 10 minutes later the guy called me back with an attitude because I was angry by their lack of communication and when I called him on his attitude he point blank said yes I have an attitude I'm busy. Too busy to talk to and being rude to a customer who's paying YOU to do a service right!! The lady explained the collision center was just redone when I spoke to her but obviously this company made some horrible decisions in who they hired/promoted because this gentleman was a complete ass. I told him to leave my damn keys at front and I went and got my car! I would never ever take your vehicle there unless you want to be treated like a piece of shit and made to feel like your wasting their time. A simple I apologize ma'am but we are extremely busy and it may be a couple days before we reach out via either a phone call or email would have did wonders but their blatant lack of communication and then him saying he was aggravated and was busy! He's in the wrong damn business and I would never ever recommend anyone take their car there!!! read more

Just bought my first jeep from them. When I first walked in, I could tell the sales reps were a little apprehensive about me. I didn't fit the part of the typical customer who was going to leave with a 2016 jeep. So a couple of them walked away as though they had other things to do. The 5 stars is for my sales guy Bill. He was awesome! He showed me out to the car, told me how everything worked, showed me videos and gave me more info on it. He talked to me like any other customer and didn't judge based on my clothes and appearance. The other sales guys could stand to learn a thing or two from them, they lost out on a big sales because they were so quick to judge read more

I brought my Jeep into Northgate and was greatly disappointed. When I picked my car up the interior was nasty and the outside had grease marks. I had to bring my car to get detailed inside and out. They also left the used brakes on my driver seat, charger for a service that was under warranty, and did not do the proper tests forcing me to go else where to get new wipers and my tire pressures which were set were lessened below standards. I would recommend you never go to Northgate. As a Jeep dealership I was terribly disappointed due to the fact you bring your car into a dealership to receive excellent service and that is the farthest thing that Northgate has provided. Then when I called to discuss the matter with Northgate it took me three phone calls and then waiting on hold for an extended period of time until the phone hung up with out talking to someone. So the 5 star dealer they claim to be is very much false. If I could of given them negative stars I would have. read more

I had an potential emergency on the road between Lexington and Cincinnati. Called the service department on a Saturday morning (August 6th). Even though they were sure they wouldn't be able to do the repair I needed, (part was not in stock anywhere), the service manager spent 6-8 minutes with me on the phone, listening to the issues, discussing with another mechanic, and giving me advice and the confidence to go forward. Went out the the way the help when there was no way they were going to get business from me. Sorry I can't remember his name but he basically saved our trip. Very professional service department. read more

There are no equitable deals with these guys. You are in for the hard sell or no sell. I researched the values of not only my trade but also of the car I was interested in prior to my visit. None of that mattered, don't think that by treating these guys fairly they will treat you in the same manner. Rude and ridiculous, now I wish I would have bought someplace else. These guys practice dirty tricks like no other dealer I have experienced. I began dealing with them and they took my trade to the service area for appraisal, I actually feared these snakes would do something unethical with my trade-in if I tried to stop negotiations on the car I was looking at... Ultimately, I worked hard for more hours than I should and finally they agreed to a deal I thought I could live with. Then to my surprise once the paperwork came out, they ignored the deal we had worked and put the numbers they wanted on the sales agreement and refused to change them. I have an excellent credit score and have purchased numerous cars over the years. This is by far the worst most insulting car buying experience I have ever had. I regret buying from these guys because they don't deserve my business and I have now paid way too much for the car I wanted. Like I mentioned earlier, once I saw what was going on with these guys, I wanted out of the situation. I truly feared they would damage the car I had brought as a trade if I asked to stop negotiations or rescinded the "deal". read more

Do not come to this dealership if you wish to have any customer service or any level of respect. Made an appointment to see a vehicle, drove an hour to get there. Met with Tony, some sort of manager to greet me. I told him I had an appointment to see a specific car. He directed me to a salesman who walks me to the vehicle. The salesman looked surprised as if oh I don't see it anymore. He walked back to Tony to ask of it's whereabouts. Tony responded with, "yeah Sam bought that". The salesman returned to say oh yeah an employee bought that already. Clearly the manager knew the car was gone when he greeted me. When I made the appointment I was even told that they would call me if the vehicle sold before I could get there the next day. Clearly that was a lie. Tony didn't even have the nerve to tell me when I arrived or even come tell me himself that it was gone. I approached him and he blew me off without even an apology. I DO NOT RECOMMEND TAKING YOUR BUSINESS HERE! Placed a call to speak to the general manager and of course no one will return a call to so much as apologize. Horrible business practices. read more

We own a window cleaning business, and when our technician said our check engine light came on and there was a bad smell coming from the engine, I had dread thinking about how long we might be without our work truck. We dropped it off that evening and called the service manager, Steve, in the morning to let him know the issue. That was at 8 AM. They called before 9:30 AM to say the truck was fixed! What A relief, and what great customer service! Easy in, easy out and we had barely any downtime up for our business. Huge thanks to Northgate! read more

This dealership sold my information and data with other companies. I get atleast 5 phone calls a week on extending my warranty on my Jeep I bought there in 2014 and sold that vehicle in in 15. I have called and asked them to not give out my information and I still get calls all the time. read more

4 years ago hired these guys to purchase and install a new hemi motor on my 2003 ram 2500 truck. Paid over 8 thousand dollars and was ecstatic to have a problem free work truck for years to come. Boy was i wrong at about 30000 miles the new motor had a bad tick coming from lower part of the motor. I immediately had it towed to Northgate Chrysler dodge and was told because oil was present on the exterior of motor they would not honor the 3 year unlimited mile warranty that was given because it was obviously a maintenance issue.I then Had truck towed to an unbiased mechanic and they found it was not oil but transmission fluid from the high pressure line not being correctly installed at the time they supposedly replaced the motor out. I returned to Northgate chrystler dodge after paying another tow bill and they finally agreed to look at the motor and was assured that a brand new replacement motor was in transit to their location that all I had to do was leave a $2000 deposit for the labor and they would replace the motor with another new one. 2 months later truck was ready for pickup again. I was told that my old motor would be shipped back diagnosed and refund would be issued as soon as it was determined that the engine was faulty. I own a fleet of work vehicles and they are all rigorously serviced and maintenance by our own in house mechanic. 18 months ive driven this truck and since day 1 ive noticed an extremely noticeable loss of power that my truck once had but i figured it was all part of the break in on a newer motor. 16 different times the radiator has lost all engine coolant in 18 months and no noticeable explanation other than its leaking out the over flow and boiling off due to every day use. We have monitored this issue since the 1st time it happened. And routinely added water and antifreeze as it some how ran low. Each time it ran low it would show signs of overheating via temperature gauge. So thats how we knew when to add coolant and water. The radiator would consume almost 5 gallons of water and coolant each time but we pressure checked it replaced caps and still where the coolant was going was a mystery. 2 weeks ago the same issue occurred only this time the engine shut down so we pulled it off to side of highway let engine cool as usual. Added the coolant and water and truck still would not start. After disconnecting the battery for 20 minutes checking transmission fluid and oil everything seemed fine we reconnected battery and engine fired up fine but ran extremely rough so we decided to have truck towed to a local mechanic for review. It was them determined because of water now present in oil that the head gasket was blown. I contacted Northgate chrystler dodge again and was told that my new motor only 18 months old had no warranty what so ever and I was basically stuck with whatever had to be done to fix it. So i hired a local mechanic to begin the head gasket replacement he checked the torque on the bolts down to the heads and determined none of them were torqued to spec and the head gasket itself on one side had burned out in 3 different sections of the head. He then diagnosed the rest of the engine and determined that Northgate Chrysler dodge bent one of the pistons during whatever they claimed to do and reassembled the motor not to the specifications called for by manufacturer recommendations. There was rat poop in between the upper intake and he questioned that the motor was ever replaced 18 months ago because the motor looked as if it was the original one installed in 2003. So over 15 thousand dollars in tow bills and parts and labor to replace 3 motors now 2nd one less than 30k miles 3rd less than 18 months old and i am stuck with another motor replacement bill for the 3rd time and nobody at this place has returned my call. I even submitted a written complaint via online after talking to someone in house they assured me that they would email me a copy of the paperwork on the engine replacement and why there is no warranty on the new motor yet 6 days i have not received anything. After written complaint was reviewed I was reassured I would be contacted again 3 days have passed and no such contact. I do not believe my motor was changed at any time now because the shape of the motor the parts on it from top to bottom show no evidence that such work has taken place. Customersl service is surely of no concern to anyone that ive dealt with thus far. As a wounded combat veteran and father of 9 I di not have endless amounts of money to be down a work truck for 3rd time and it is seriously causing not only a hardship on my family but the families of employees that work for my company. Highly disappointed Highly upset Shame on Them read more

I too, wish that I could give them zero stars. However, I do not wish to waste my time with the explanation of how they are incompetent. All I can say is buyer beware! read more