Worked on the car and checked all the things done right. They give you a list to describe whats wrong which makes it helpful for them so they know whats wrong with your car! They care able to pin point which makes it helpful. i havent had any problems ever with the car but you need to take the car to them every required miles. read more

The dealership was very quick to get my repairs complete on the wheel bearing and defective communications module on my 2010 Range Rover sport. I did have to buy 2 new wireless keys in the process which totaled over $1,200. That is okay since I would expect the new keys to last for years to come. Wow, I was mistaken! One of the keyfobs failed just 3 months after the one year warranty expired. Wow! I called them about it and they said they could do nothing about it and they wouldn't do anything about it. Not even get me a new key fob at dealer price and get me a discount on labor. Talk about a pure profit center mentality! So, Land Rover key fobs are apparently unreliable. That, or, this dealership mishandled the key fob. Failing at 15 months is just unacceptable. I guess I need to replace a key fob once every year? I called corporate and they never got back to me. What a ripoff! read more

Jim was behind an amazing salesman my first new rover experience and I had nothing at all bad times say the truck was clean and ready communication was amazing I would buy all my rovers from here as a local resident. read more

Jaguar Cincinnati - Car Dealers Near Me - Cincinnati, Ohio

AVOID THIS SERVICE DEPARTMENT AT ALL COST If you want to be toyed with, lied to, super frustrated and overcharged while still not get your car fixed...this is the place for you!!! The service department held my car for over a month in late 2021, before they even bothered to look at it for a suspension issue. Despite holding the vehicle for an absurd length of time (no loaner) and charging me hundreds for the opportunity to be lied to daily regarding the "high priority" put on my car, they failed to fix the suspension issue on my LR4 and screwed up the software update resulting in no warning lights working even though oil was leaking leaving the car with 1/2 the oil it needs along with many other issues identified by a trustworthy independent mechanic. Fast forward to May and my car sits idle at this dealership once again awaiting a super simple software update that only land rover can do...and which they failed to do correctly the last round despite charging me handsomely to do so. Oh...AND they have failed/refused to fix a safety related recall that Land Rover corporate assures the parts are available to address. Despite another empty promise that they would work in my car for this super simple software update that takes 30 minutes my car remains in limbo wasting away again on the lot while I pay out the nose for rental vehicles for our summer vacation road trip and work commute. This service department is SOUL CRUSHING to work with. They do not care about your problem and will charge handsomely after holding your car for months while doing absolutely nothing. This "disservice" department has killed my love for land rover and my LR4. I look forward and pray for the day that my LR4 is returned with the proper software update (as unlikely as that feels) hopefully this year so I can sell it and never deal with these jokers again. read more

Land Rover Cincy is pretty good! We purchased one Range Rover from them. We worked with Jeff who is no longer there. Jeff M. was pretty attentive and would reach out and check on us. We always bring our Range Rovers here for scheduled maintenance. The maintenance process is pretty simple. You bring your car in and they get all the paperwork, you sign and you can sit and wait or come back. They also have a service where someone will come and pick up your car from your home or where you are and bring you a loaner. Once your car is done they bring your car back. I love this service!! My only complaint is, the car we bought from them was used. They said everything was good. Within three months of owning the car the brakes squeaked non-stop. It was embarrassing. We had Warranties put on the car and it was certified pre-owned. My husband called and made this aware to Jeff multiple times. We brought our car in multiple times for checks. Of course they said they couldn't find anything. We then started recording the squeaking with our phones. We showed them. Jeff said he would look into it and possible get us new brakes. Well that never happened. We never heard back from Jeff on this. We mentioned it to the other sales people. They couldn't do anything, or well they didn't. They could have! We bought new brakes. That still didn't fix the issue. Needless to say, we sold that truck and bought a new one, not from here but the Mercedes dealership in Ft.Thomas, KY. Overall, they were ok to work with but don't depend on them if you have a serious issue. They won't do anything about it! read more

This review is an update from my previous five star review and will be quite long. We are not Ohioans but we purchased our car from here in January of last year. We also traded in a vehicle as I mentioned previously. This is not the first time we have purchased a car from a lot but it is the first time we have purchased a vehicle from out of state. The salesman and floor are extremely nice and welcoming. However, we found out the hard way that this location doesn't handle finances and transfers very clearly. I was recently pulled over for my 2020 tags being expired (ugh!) but I never received a card in the mail so I thought they were in date since we purchased the car that year and I just assumed that we had paid the 2020 tags when we purchased the car. That part was my fault, I should have double checked the car when the other tags were due but I didn't - oops! I immediately go to the Clerk once I got my citation and they tell me that I owe for the tags from the vehicle we traded in. Apparently, the vehicle that we traded in was delinquent for months too. We never got a card in the mail for either our new or old car (SO FRUSTRATING)! So I called this dealership and spoke with finance. They were very patient while I tried to explain everything that went on. Sue did a decent job at trying to help me make sense of the DMV's reasoning as to why we have to pay the registration for 2020 on our older vehicle, even though we only owned it a couple of days. I know this isn't the dealerships fault either... I just got off of the phone with KY DMV and they said both of the registration cards went to Jaguar and should have been forwarded to us from there. Sue agreed they should have been forwarded to us and the salesman should have clarified that these expenses would still be due but none of that happened. As a result of their negligence and miscommunication, I am now out $700 out of my pocket for citation, late fees, registration fees, and I will be out even more once I go to court. This whole scenario makes me never want to do 2 things: 1. Purchase a car from out of state 2. Revisit Jaguar of Cincinnati I'm so disappointed and aggravated from this entire situation. read more

Disclaimer: I have only dealt with the service department and have not ever purchased a vehicle here. I say that to say perhaps the sales side is better. A few months ago, I brought my Land Rover here for a 4 wheel balance and alignment. Not only did they not perform any alignment at all, but washed the car, took my money (certainly on the expensive side for an alignment) and washed the car with a smile on. I immediately noticed things felt the same, so I came back. After they first attempted to argue that it was done, I asked for the printout showing where the vehicle was when I brought it vs where the alignment was now that they "completed" the job. They couldn't produce it (because it wasn't done) and so they asked for a second chance and a brought the car back. When I get the car back, it STILL feels the same. I go back again and complain and ask for the printout. Again, they can't produce one. So at this point they return my money. Fine. Recently, I got a new Range Rover. I brought it to them to diagnose a small issue (I'm the idiot for going back as I should have known what I was going to get). 6 week wait time for an appointment but I say fine, and ask for the first available with a loaner. All is well, I get booked and am ready to go. A week prior, I call in to reconfirm the appoint, make sure they have full detail of my issue,and that the loaner is available. They assure me all is well. I show up on the morning of the appointment. First, the service advisor looks pretty confused. He asks is this the car I said I was bringing in. I say it is, why? He then proc ed's to tell me someone listed it as the old Land Rover I had (even though I called and confirmed). Then they tell me they don't have any loaners. Then, after he disappeared for a little, he comes back and asks "did u buy the car here". I tell him no. He says, "well we don't give loaners to people who didn't purchase here". . Seriously?! At what point was this to be revealed? When was the person on the phone to establish this? Why was my vin asked for if you will put a totally different car down? And the kicker, is there absolutely no accountability?! Obviously not. This is infuriating and Franky embarrassing for a business. Truly a shame as these cars are absolutely amazing and I adore them. But service simply continues to live up to the horrible reputation. 6 week wait for absolutely nothing. And late to work to boot! - one very pissed off consumer. read more

Updated review - no call, no follow up. Frankly, just an awful experience & now I have to spend my time chasing them. I would not have purchased a car here for no other reason than their service department does not do what they say they are going to do. Terrible. Interesting that I received no follow up from them on "how was my experience". I don't think they really want to know. read more

Micheal was our sales consultant. He helped us out right away and worked with us to get us what we wanted. He communicated the whole process and he was kind to our dog. Lisa was great in financing also. I'd highly recommend this dealership and these two individuals. read more

Jaguar Cincinnati - Car Dealers Near Me - Cincinnati, Ohio

My Range Rover has been at this place for over a month. They have not even run the diagnostics yet. Today, When I asked about the timeline, the service rep Mike Wilson said 'I cannot build another building'. The customer service at this place has just gone down the drain. I would never come back here again. I would rather travel far to take my business to where it is appreciated. read more

Amazing Experience‼ This was my first trip in, for various reasons. Jayme was great handling my service, quick and easy. Andrew was very helpful going through all of the Accessories and Warranty options. and Jeff was awesome setting up the App and took the extra time to do a walk around with us. Definitely HIGHLY RECOMMENDED‼ read more

I've been trying for 2.5 months to get someone to call me back to address my automatic car starter not working. Purchased two cars, one for me and one foot my wife, a week apart and continue to get treated like I'm bugging them every time I call to try and get this fixed. Absolutely horrendous place to buy or lease a car. Will NEVER give them my business again read more

Incompetent, useless and a rip off! Do not take your Jaguar to these clowns. I try and avoid these guys like the plague, as they charge 100% more than any other Jaguar dealer for parts. On the rare occasion when my normal mechanic is booked solid and I need someone to diagnose an issue, I have to run the gauntlet with these clowns. On the two occasions I have taken my Jaguar in for service they have majorly misdiagnosed the issue and claimed to have found other faults that don't exist. The first time they diagnosed a vibrations in my car as needing 4 wheels balance at $120 and 2 new rear air strut replacement at $3k+, I took my car to my normal mechanic and he fixed the issue, the problem was the wheel hub and the air struts were fine. The second time I had the tpms sensor error, I took the wheels in to their service center and they were unable to test them after making me wait for over 2 hrs, I brought the entire car in and they kept it for 3 days and said the tpms sensor needed to be replaced at $190 for the part and $490 for labor. I purchased the tpms for $100 from Harper Jaguar and the tire shop installed the tpms for free. After installing the new tpms sensor when the temps dropped again the same tpms sensor had a error again, when checking the tire pressure I noticed my TP gauge I normally use was stuck on 5psi and would not return to 0, the entire issue was just low pressure in the tire and not a faulty tpms sensor. After having my car for 3 days all these clowns needed had do was add 5psi to the tire, instead they charged $190 diagnostic fee and misdiagnosed the issue. read more

Took my car into dealership. Told me they didn't have tires in stock. waited until the following week. They never offered a rental. Boy took me home. Never offered to pick me up. They put 2 tires on car, fixed breaks. As i left the dealership light comes back on after taking car in for the same issue. Tires were switched out and gave me the worst set back and kept my good tires. Sleasy stupid dealership in Cincinnati. I threatened a law suit, but they have my good tires now.Now i have to take car to tire store and have the other tire fixed after two weeks of madness. read more

If you are interested in having the experience of the worst used car salesman, then I encourage you to go here. You will meet the "Al Buddy" of used care salespeople. The car sales manager, "Rickie Bumdickgarner" had a car on hold for me after 2 of their prior sales people, Shawn, and some other Bozo dropped the ball on my purchase. He promised me there was a hold on this car and it would not be sold while it was being detailed. I live 800 miles away from this dealership, so as I am just about to purchase my plane ticket to get my car I text to find out the status. Mr. Bumdickgarner informs me that they sold my car but wanted to sell me another car that was not the color nor options I wanted. 0 stars would not be low enoughfor this dealership. They are unprofessional, lying, manipulating Car salesmen and I wouldn't trust any of them. read more

Greg is amazing!! He helped me get a Velar and I love it! Everyone at this location was amazing! Great customer service

Land Rover of Cincinnati has developed and perfected the art of Customer Satisfaction as it relates to the sales and delivery of a high-end luxury SUV. We bought a 2017 Range Rover Supercharged and had an excellent experience from the sales side of the process all the way through to the finance and delivery part of process. A special Thank You goes to the Finance Manager, Beau for his thoughtful and knowledgeable delivery of our vehicle. This culture of customer service starts at the top and that person, Rich Allen, also went above and beyond to ensure the customer experience is flawless. These vehicles are at the top of the luxury vehicle spectrum and this dealership matches that with a persona that exemplifies excellence. read more

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Our salesman Anthony, and everyone else who was part of the process, made our experience in leasing our vehicle a smooth, painless experience. All were very professional and patient during the whole process. And that despite the number of cars they had to find on their lot for me to look at and drive. My wife and I were also impressed with the friendliness of the other salespeople, as if they had made the deal. Even when we return to the dealership, everyone greets us. And it didn't stop there. Anthony still checks with us to make sure we are enjoying our vehicle and having no issues with it. In summary, it was one of the best car leasing experiences I have ever had. read more

This dealership is quite simply amazing. Customer service from top to bottom. We actually live in Louisville and had much difficulty getting a hold of the car that we wanted from our local Jaguar dealership. We reached out to Cincinnati and within minutes a salesmen by the name of Michael helped us out. He was a very knowledgeable gentleman, very professional, and more than helpful. We happily purchased our car with little hassle. I highly recommend Jaguar of Cincinnati. read more

Purchased a new f pace from Denise at cincinnati Jaguar and everything was smooth and went well. The financing manager is great and kept things quick and short. This is where things turn bad. I knew there would be some gremlins being the vehicle is in its first model year but I did not expect a total lack of response from the service department. I've dealt with Jaime and that was a mistake. Nothing but issues from a professional and communication stand point. My wife was so mad after dealing with him she called as she left to say she's not going back. I had to deal with him. Tony the service manager called us to address the issue and we thought we were back on track. Wrong. Granted the car is running and the multiple issues aren't dire but he has no desire to remedy the issues. I have taken this up now with Jaguar customer service and surprise, surprise. She can't get Tony to call her back either for the last 2 weeks! She's moving up the chain at the dealership above his head. We'll see if this actually does anything. This service department is just not good. Do not go here!! So the funny thing that has a tendency to happen is dealerships turnover. I went in for a warranty service again and Tony and Jaime are gone. The new assistant service manager Doug was great. Took care of all of my issues and great communication. I'm hopeful for future interactions. read more

The Service dept is the best! They always take the time to explain what needs/should be done and what it entails. I always come away from my appt satisfied! I would recommend this dealer to anyone. read more

The purchase of our Range Rover Evoque was a smooth, painless process! Our salesperson, whom I'd HIGHLY recommend, Denise Revely is phenomenal!!!! She knows her cars!!! Everyone at the dealership was accommodating, especially Lisa in Finance! I went back on a Saturday for a car wash and Lisa drove it back to get washed!!!! You can't go wrong with the service you get from Denise and Lisa! I Love my new Evoque!! read more

This a class organization. I dealt with Michael Hamlin and he is a polite and professional guy who is a real advocate for his clients. This was the best dealer experience I have had in all of my years buying cars. read more

This dealership is fantastic. Jeff Knollman is the best salesperson I've worked with in 20 years of buying cars...responsive, extremely knowledgeable about the car, and went to bat to get me the best deal. The service department goes above and beyond, and that's on top of my already high expectations. I drove 100 miles from Columbus to do business and service with this dealership. They are that good. Lucky for Cincinnati to have them. read more

Well. We decided to get our evoque from this dealership after the one in Dublin had very sub par customer service skills with us. Out sales mean when we first called was terrific. So we made the trip from Cambridge area to Cincinnati to do business with him. Since then, we needed annual service. Let me tell you. Dublin Range Rover, over $500 for annual maintenance. Absurd! This place here...$300. Wow, what a price difference. And the quality of personnel here are head and shoulders above these Dublin people. Matter of fact, Amy luxury dealer would do well to emulate this while dealerships way of doing business. We made the trip from Gahanna to cincy because of the price difference and, same reason we drove down to get our vehicle in the first place from them and not Columbus, customer service. Not to mention, the waiting area (if you choose to stay) is top notch as well, including coffee and cold beverages, and even snacks too. Also enjoyed their collection of vintage rides while we were there. read more

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Had a great buying experience which began as an internet inquiry. My salesman did everything that I asked for him to do and more. They even sent a Range Rover specialist to visit me two weeks after I had the car to explain more options that I was not familiar with. I had talked with another Range Rover dealer and also visited a second one closer to my home. Neither dealer offered the level of service as Cincinnati Jaguar Land Rover. Sometimes it pays to look around for someone who really cares about the " service and the experience". Richard S. read more

I've had lots of experience with luxury dealerships and Jaguar of Cincinnati goes above and beyond in quality of service and quality of care for my prize jag. If I ever had any issues with dealership questions, they dealt with them head on. I would strongly recommend. read more

Great and quick service. Just bought a 2015 Toyota Tacoma at a great price.The sales team was very courteous and professional. I will consider them in the future. I will recommend them to family and friends. read more

Horrible. Horrible. Horrible experience with several sales representatives and used car manager. I visited intending to purchase a BMW 650i. We were far away on price, so I left but offered them an opportunity to call me if they were willing to bring the price more in line with published values. About 30 mins later the used car manager called me to say he thinks we can work out a deal. We scheduled a time for me to return. When I arrived the following day, as planned, I was kept waiting for an hour, only to be presented with an offer $15,000 more than what I expressed as willing to pay the previous day! I was incensed. As I was expressing my frustration some other sales manager, a really tall guy, walked over and kept speaking over top of me. The more I asked him to stop interrupting the louder he became. It was horribly frustrating. If communication skills are this poor in sales, I shudder to think what the service experience would be like. read more

First Class Auto Transport Corp, THESE ppl hired me to haul a jaguar from this dealer and did not get paid yet , 850.00$, and i cal the dealer don't want pay , its shame on you all to hire me to transport your car and not get paid for 7 days now and still no one is getting responsible for it yet . read more

I can't say enough about the personal service you get from Jaguar Land Rover Cincinnati. Eric West has now sold me my second Range Rover and I could not be happier with the car or his personal touch. I live in Columbus and with both purchases he found exactly what I wanted for the best price and delivered it! He was also very patient in going over all functions of the car. I highly recommend this dealership and my salesman Eric! read more

I moved to Cincinnati with my Evoque and was hesitant about service. I was stunned by the service and care JLR Cincinnati offers its customers. I have gotten to know many of the sales team who are focused on relationships not struggling to make the next sale. Service is incredibly responsive, making appointments easy and ensuring you have transportation that suits you. The dealership is beautiful and they sponsor several events in the community every year. read more

My car battery died and after getting it charged I drove straight to Land Rover - I could not have asked for better customer service. My battery was inspected and results were clearly explained to me. I was made comfortable in their new beautiful facilities while they worked quickly to install a new battery and then offered to clean my car inside and out. I could not have asked for a more positive experience. I am so glad we purchased our (3rd) car here and for the excellent service I received yesterday. read more

Great service from Land Rover, from the mechanics and the Customer Service reps. All questions are answered and I receive complete explanations of the service done. Always a pleasure to deal with Land Rover. read more

Fantastic customer service. Everyone from Frank in sales, Beau in finance, Jamie in service, and Mr Allen the GM........they have all exceeded my expectations. Love my RR. Phenomenal vehicle. Highly recommend Jaguar Land Rover Cincinnati! read more

Great dealership. Beautiful new building with lots of customer amenities, comfortable customer waiting lounge, free drinks and snacks always available. Loaner cars available with appointments, friendly and knowledgeable service writers and technicians. They do great work and customer service is excellent. The dealership is striving to earn 5 Star ratings across the board. I have two Land Rovers and have been very pleased with the service for both. read more