Great people to deal with from initial call to servicing our doors. Our service technician was Logan. Very nice and personable. Did a fantastic job and cleaned up all areas afterward. Highly recommended! read more

These people are the best. Garage door problem. They were here promptly. Called extra helper due to issue. Did not want door on my car. Exceptional service and staff. Garth was the best. People need to use northland doors. They are local and the best. They have the best value also. Use them people​ read more

I've used Northland a couple times now and I'm super happy. The labor and parts charges all seem reasonable to me. The technician was very friendly and explained things well. He also asked at the end whether I had any questions about my garage door in a way that was really...like, sincere, like he gave me a second to think about it and would not at all have been annoyed if I actually had any questions. I'm sure I won't need them on this door again for a while, but when I do they'll be my first call. read more

I am impressed. I was able to schedule a prompt visit for an estimate to replace our two original garage doors. Our sales person, Dan Goodell, came out on time as promised and ran us through the various options and provided a price then and there. We had one other estimate to compare but Northland's was lower for better quality doors and custom hardware. With 50% down, we ordered our doors and were told delivery could be expected in three weeks. Given the hurricanes down south and the likely need for many replacement garage doors for those poor souls, I did not have our hopes up. But sure enough, to the day we received a phone call advising that the doors had been received and if the company could visit the next week to install. On the date and time arranged, they showed up and the work was completed. The quality of the work was excellent and their professional installer was a great communicator. More work on the framing was needed than they estimated. But the installer did it without complaint and on his own volition. Really, the quality of his work and attention to detail is excellent. I expected the final bill to be larger given the additional framing and work which was needed although it perhaps should have been caught in the first instance. Regardless, the company did not try to pass those costs on to us and we received the final bill for the exact balance originally agreed upon. Really, great job and I strongly recommend you consider Northland for your next garage door project. read more

Had them replace our garage door. They showed up exactly when they said they would and installed it in less time than expected. It made a little noise a few months later and I called and they took care of it right away. Very happy with my experience with this company. read more

Great service, I called to have a garage door spring replaced. I expected to wait a few days, but received a call an hour later that they would be there in 15 mins. Thanks Team Northland! read more

Great service. Was able to come two days after I emailed. Pretty much did all communication through emails since I was unable to call. Our spring snapped and garage door was not working. Pricing was fair, service was quick and professional, technician even gave advice on how to properly maintain our garage door. Will utilize their service again. read more

Had pleasant, prompt call back from the weekend emergency line, who recommended waiting until regular hours if our garage door problem wasn't an emergency. When we got a call from the scheduler, she was noncommittal on time and asked how much notice we would need for the appointment. After dangling all morning waiting for confirmation, I called back to see if she might have an idea of our service time. The scheduler at this company was rude--told me "I said I would give you 45 minutes notice" and refused to provide more information. Depending on the outcome of our service, I may update this review. So far, it's been a less that satisfying experience. Update: Finally got confirmation at 3:45 pm that someone would be there around 4:30 pm. Although I did get a list of the serviceman's appts (TMI) first. When he arrived he was pleasant, efficient and got my garage door back in working order. If it hadn't been for the poor communication of the scheduler, this company would have received 5 stars easily. read more

Did not install handles to operate door manually when it would not operate electronically. Door broke 3 and a half years after installation. Called emergency. No one called me back for an hour. They did come and did a good job, but the price was horrendous because it was now on an emergency basis b/c no one called me back soon enough. Called again today (two weeks later) to have the handle installed and b/c the lining at the bottom of the door wasn't working properly. Agree with the Jasmine poster. The scheduler should be fired. She must be family b/c no one would keep someone who was as nasty as she is on the phone unless they didn't have a choice. read more

Prompt service and friendly technicians. Reasonable rates, too. Cost to replace a broken cable today: $100 ($25 for the part, $75 for the service call). Regarding the service scheduler, she's not that bad. I've had to call Northland twice in the last 7 months for different issues with our 12 y/o garage door. My guess is that when you call for a garage door repair, they assume you want it done ASAP. When you call, you automatically get put into the queue and the scheduler gets to seeing if someone can come out that day. From experience, this is not made clear. You call expecting to make an appointment, but instead, you end up giving your name and address and are told you'll get a call back. But it's not made clear that the callback will most likely be the 45-minute warning that the technician's on their way. Since most people aren't calling for garage door repairs on a regular basis, learning the "way" Northland schedules and runs its repair service isn't something that happens quickly. All the times I've called for service, I've called them back out of confusion about the process and received the "we're working on it, we'll get someone out there today and will let you know when." That's not to say you can't specify a better time or day (I can't do afternoons and they handled that no problem ... still got same-day service). My general impression is that the scheduler is busier than all get-out and I don't take her brevity personally. read more