This past spring I've had to spend around $5,000 here for the landscape of my farm and a few other…read moreprojects. That's alot of plants! Typically I've been pleasantly pleased with the customer service. Now, I've been told you cannot return (which I understand), but if need be you can exchange. Anyways, I purchased 6 PEARL GLAM shrubs. Took them home watered them, and then we had rain the next 3 days. Out of the 6 there was ONE that was "crunchy". I said to myself "surely they will exchange this". Now their receipts only show pricing, not what you bought, nor does it have the return/exchange policy. But I'm not even going to use that as leverage. I walk in with my shrub, and politely ask if I can exchange this? My others are in perfect condition. The young woman asked another associate, her name Brooke. Brooke looks at it, and starts by saying they don't do exchanges, but she will this one time. NO. Not done yet, she continues to ask me questions, I answer and follow up with questions back about what could've happened. Her response " I don't know I'm not there". Ok so I said so you're making me feel like I'm being interrogated, yet I'm asking you how I could've prevented this and there's a HUGE standoffish attitude. She's like I can't resell this, that's why I'm asking questions. I'm like FULLY aware, but I'm saying to her I did the same thing to all the plants and the other 5 are perfect, so maybe it was in the down and out before I took it home? Anyways, she points to them and walks off. RUDE. Really considering taking my business elsewhere if a continuous customer is getting treated this way. I understand policy, I'm a business owner, but to play gatekeeper and provide poor customer service while interrogating me in front of staff as if this what I want to be doing (driving 35 min out my way). Just really disappointed. On the bright side, GREAT selection! I've had great results on all my properties.

From the owner: Shop our spring collection today!read more

Really nice people on the phone, helpful and honest. Said they were drained since it was Valentines…read moreweek and it would be all pastels. I gave it only 4 stars at first because I am not sure the bouquet was worth $50...I see a lot of green, feels like filler but then it IS beautiful and my niece was super happy with it for her birthday. Delivery was before noon and I got her receipt text at 12:05, so they did meet those expectations. Quick and friendly service.

Team Cachepot creates remarkably beautiful arrangements, while paying attention to detail and…read moreproviding excellent service. My mother has enjoyed receiving these flowers each month, they absolutely brighten her day!

Hands down the best customer service I've experienced anywhere, anytime…read more This place was a word of mouth recommendation. Looks understated from the outside. Koi pond. Tree garden. Inside gifts of all types. Indoor plant sanctuary. Potting and three pot areas. What has captivated me is the seamless hand off of my questions by the staff. Needed a pot, asked about aquatic plants. The gentleman in pots guided me to the aquatic expert. Had a tree question, next expert. Wanted good recommendation on bee friendly bushes. Then indoor plants. Then outdoor ornaments gifts. Went in thinking I'd buy a plant. Left with 3 plants. 2 new pots. A tree. Gifts for friends and family. And plans to come back for other items. The people. 8 people helped me and every one of them was a joy. The way have my business for life. This is an hour from my house and worth every minute of the drive.

Scott helped us with our dwarf strawberry crepe myrtles - he was helpful on a blistering HOT day…read more He even saved the trees until the day as we didn't have our truck with us that day. We showed up, and they were still saved for us. Thanks, Scott!!!!

I had previously given this Home Depot a higher rating years ago…read more However, things have gone downhill quickly here. I essentially built my house with materials from this Home Depot - Doors, windows, flooring, roofing, plumbing, electrical, trim, paint, etc. Probably spent over $400,000 at this location over the past few years. However, they keep coming up short. I bought an 80 gallon hot water heater that was dead on arrival. Did an exchange but all they had were 50 gallon heaters. That's all they gave me. No money back for the difference. Also had them install my 2 garage doors. But their installer went out of business. I then noticed on one of the garage doors where the opener bracket attaches to the top of the door, the installer did not pit on the top rail reinforcing rail where the opener should attach. Instead they installed it directly to the door sheet metal. I didn't notice this until it tore the sheet metal. I went to Home Depot to have them address it. They refused. - Also the doors we ordered for the entire house came in as a lower quality, thinner door than what we were shown at the store. - Last straw occurred tonight. I went in on Saturday to buy a new zero turn mower. I found the one I wanted for $3,199. They had 3 left, and all had the same tag. But I forgot to bring in my HD 24 month incentive tag. I told them I'd come back during the week with the tag. Went in tonight with the incentive tag, but they had new tags in these mowers for $3,799. I went to customer service. They looked into but did not do anything. I'm done with this place.

This Home Depot is hit and miss on inventory. It seems like most things I need I need to go West…read moreKnoxville or order on line. What this store is good at, the most part, is customer service. The staff is friendly and courteous. The ladies at the return desk are always helpful, even when I return items without a receipt. On Saturday September 20, 2025 I had to get six 90 pound large pavers. As I struggled to lift and move them to the cart I noticed a Home Depot employee standing 25 feet behind me, kind of hidden in a corner. He was standing there holding two orange flags. There was no forklift in the area so I don't know what he was doing. What I do know what he was doing was watching a 68 year old man struggling with these pavers and not offering to help. After paying for the pavers I rolled the cart to my truck dreading lifting them up. Out of nowhere a Home Depot employee showed up offing to help me. He introduced himself as Nick. Nick was extremely friendly and respectful . He helped me lifting these pavers. When done he shook my hand and thanked me for shopping at Home Depot. Great job Nick.

Just Gardens has a very unique product. When you see the lighting fixtures and hold them in your…read morehand, you can sense the quality. This is high-end stuff! Home Depot is great but I wanted to set myself apart from my neighbors and Len at JG helped me out. I don't know if others can relate but I feel like customer service just isn't what it used to be in this country...unless you go to a family owned business like JG. Len made me feel like a million bucks and now my lawn looks like a million bucks. Thanks Len!

From the owner: We are a Specialty Landscape Supply, providing professional outdoor lighting, custom water features…read moreand durable garden art. We stock a wide selection of pumps and water feature accessories, as well as pond and fish care products. Our garden art is beautiful and unique. Most recently, we have added a line of miniature garden accessories, specializing in Smokies themed items.