This past spring I've had to spend around $5,000 here for the landscape of my farm and a few other…read moreprojects. That's alot of plants! Typically I've been pleasantly pleased with the customer service. Now, I've been told you cannot return (which I understand), but if need be you can exchange. Anyways, I purchased 6 PEARL GLAM shrubs. Took them home watered them, and then we had rain the next 3 days. Out of the 6 there was ONE that was "crunchy". I said to myself "surely they will exchange this". Now their receipts only show pricing, not what you bought, nor does it have the return/exchange policy. But I'm not even going to use that as leverage. I walk in with my shrub, and politely ask if I can exchange this? My others are in perfect condition. The young woman asked another associate, her name Brooke. Brooke looks at it, and starts by saying they don't do exchanges, but she will this one time. NO. Not done yet, she continues to ask me questions, I answer and follow up with questions back about what could've happened. Her response " I don't know I'm not there". Ok so I said so you're making me feel like I'm being interrogated, yet I'm asking you how I could've prevented this and there's a HUGE standoffish attitude. She's like I can't resell this, that's why I'm asking questions. I'm like FULLY aware, but I'm saying to her I did the same thing to all the plants and the other 5 are perfect, so maybe it was in the down and out before I took it home? Anyways, she points to them and walks off. RUDE. Really considering taking my business elsewhere if a continuous customer is getting treated this way. I understand policy, I'm a business owner, but to play gatekeeper and provide poor customer service while interrogating me in front of staff as if this what I want to be doing (driving 35 min out my way). Just really disappointed. On the bright side, GREAT selection! I've had great results on all my properties.

From the owner: Shop our spring collection today!read more

Hands down the best customer service I've experienced anywhere, anytime…read more This place was a word of mouth recommendation. Looks understated from the outside. Koi pond. Tree garden. Inside gifts of all types. Indoor plant sanctuary. Potting and three pot areas. What has captivated me is the seamless hand off of my questions by the staff. Needed a pot, asked about aquatic plants. The gentleman in pots guided me to the aquatic expert. Had a tree question, next expert. Wanted good recommendation on bee friendly bushes. Then indoor plants. Then outdoor ornaments gifts. Went in thinking I'd buy a plant. Left with 3 plants. 2 new pots. A tree. Gifts for friends and family. And plans to come back for other items. The people. 8 people helped me and every one of them was a joy. The way have my business for life. This is an hour from my house and worth every minute of the drive.

Scott helped us with our dwarf strawberry crepe myrtles - he was helpful on a blistering HOT day…read more He even saved the trees until the day as we didn't have our truck with us that day. We showed up, and they were still saved for us. Thanks, Scott!!!!

was quoted a normal price for natural shredded bark and pretty good delivery price as I'm 2 miles…read moredown the road from them. the next day when I called to placed to the order the woman who had answered the phone gave me a price that was $15 higher per yard and a delivery fee that was $50 higher. I told her about the conversation with the man from the day prior and her replay was "yeah he was just talking" she finally honored the price but I was then shorted 2 yards. I called and said it looked short as soon as they dropped it on my driveway cause it was. (I worked a mulch yard for YEARS loading, delivering and doing installs along with my own landscaping business.) she said no it was right but it wasn'. I didn't argue i just tried to order the additional mulch I needed to finish our house since it was going up for sale and I wanted it to loo. good and freshened up. they wouldn't answer the phone anymore when we would try a calling, I left messages and even sent text, twice out of all the calls I tried making a guy would answer and tell me all the trucks were broken down and they would call me back. what a joke and an insult. the price the woman tried to charge me was what premium colored or cedar mulch costs anywhere else. natural bark mulch is shredded free scraps and trimmings places get, but then to be shorted and told it was the amount I ordered as if with all my years of doing this I didn't know how to measure and then avoid doing business with me cause you know you screwed me over. plenty of other mulch companies around, maybe ill start another one up.

I was here in need of mulch and the man responsible for scooping it for me couldn't walk straight…read moreand fell against my trailer, he was very obviously hungover and was not in shape to operate the skid-steer. When I came back for a another load he was asleep in his truck so I couldn't get mulch the rest of the day.

The best price and product in the Knoxville area. The driver, Russell, is just outstanding. He…read moreis friendly, timely and has the greatest customer service, thank you. You will not be disappointed. The product is a nice mix that looks great in your landscaping beds. This stuff is much better than the bagged stuff you buy at the large home improvement stores. They deliver, thank you!

I'd give them a 5-star as I have in the past, but they closed! They're now only in Nashville. They…read moreneed to change their website.

Just Gardens has a very unique product. When you see the lighting fixtures and hold them in your…read morehand, you can sense the quality. This is high-end stuff! Home Depot is great but I wanted to set myself apart from my neighbors and Len at JG helped me out. I don't know if others can relate but I feel like customer service just isn't what it used to be in this country...unless you go to a family owned business like JG. Len made me feel like a million bucks and now my lawn looks like a million bucks. Thanks Len!

From the owner: We are a Specialty Landscape Supply, providing professional outdoor lighting, custom water features…read moreand durable garden art. We stock a wide selection of pumps and water feature accessories, as well as pond and fish care products. Our garden art is beautiful and unique. Most recently, we have added a line of miniature garden accessories, specializing in Smokies themed items.