My husband was pre-approved for a car loan and we contacted this dealership about a specific…read morevehicle that was clearly listed online at a set price. Shortly after his approval went through--but before we even came in--the dealership raised the price on their website. It felt misleading and left us disappointed, so we decided not to move forward with the purchase here. He ultimately went to Courtney Ford in Conyers and made a great deal for a Mustang instead. If I ever consider coming back to this dealership, I'd recommend avoiding pre-approval first, because in my experience the price might increase right after approval to make the "original" number look like a discount later. Just a heads-up for other shoppers to double-check pricing before applying.

Larry in sales was incredible. Straight shooter, respecter of time and interests. I really…read moreappreciate his candor. Will recommend to any of my friends to work with him if they're looking for a new Ford/Lincoln.

Five Star Chrysler really lived up to their name for me. This past Friday, I traveling through GA…read moreon a road trip from IL to FL. It was a balmy 95 degree day, when my Jeep's air-conditioning went out during a 7 hour drive. We had a planned stop in Macon GA, as part of our travel itinerary. To my delight, Five Star was only 1 mile away from the hotel. I called them first thing in the morning and explained my situation. At first, I was told Monday was the soonest they could get me in. But when I added that I was traveling through from 700 miles away, They were able to get me in, to diagnose the issue. The service representative who I worked with, really went above and beyond to get me on the road, with little disruption to our travel schedule. While I was waiting for my car to be looked at, I had a great chat with one of their salesmen, who further gave me some travel tips for the rest of my drive. I truly appreciate all the effort this team gave to helping me out.

Worst customer service experience I have ever had. I purchased a Range Rover in February turns out…read morethat it had a roof leak. Came back seven days later with pictures and video. They said they would fix it. Turns out that after returning to the lot and checking on the status the left the vehicle in the weather including days that it rained, so of course I have pictures and video of that. Told them I was not happy and didn't want the vehicle since they had made no effort to fix it and in fact left it out in the rain after being told it leaked. They then again to get me into another vehicle. They then depreciated the value of the Range Rover that they sold me with a leak and left me upside down in a loan on a Jeep Compass. Not happy with the situation I cut my loss and left. Then because I'm out of state and in Macon due to work, I went home to pay the taxes and get my tag for the Jeep Compass which I'm told is not in my name. Call ALM CDJR Macon and repeatedly get sent to voicemail of the tag clerk and voicemail of management who has full voicemail, so I get no answer. When I finally get someone on the phone, they always state that they will give me a call back which I never receive. Driving with and expired temporary tag I am now frustrated and angry with the treatment. Very upset and always in a time crunch due to the nature of my job I drive to the dealership to see managers and works comfortably seated and relaxed. Knowing that I was upset I left my car running to be in and out as fast as possible so that I wouldn't throw a fit. Tell the manager that I need a resolution and I leave. Not sure how my situation will end but buyer please beware. Also, I'm now looking for a lawyer to seek compensation for the depreciation value that I loss from a car that had a roof leak and the hit on my credit because they did not pay of the Range Rover in a timely manner and I had to continually call and tell them I was getting collection calls for the vehicle that they were to pay off. My next step is to protest in front on their lot with signs until the situation is resolved. They have no idea what they are doing. They even put me in a dirty rental car with the previous customer information and paperwork in it which again I have proof, pictures, and paperwork on. I'm exhausted dealing with this dealership. Never again will I purchase anything from this brand.

I wanted to take a moment to brag on Troy Stephens. When I think of Butler Toyota he and Larry…read moreCummings come to mind. Troy gets you out the door and Larry ensures that you keep coming back. I've purchased 2 cars from Troy. He's very personable and he always takes care of me. I love the birthday cards that I get from him personally and looks forward to them each year. What can I say... Troy has made me a "Toyota girl". If you're in need of a new car I would highly recommend Troy at Butler Toyota.

Butler Toyota Service has lost my trust. I rarely write reviews, but I am writing this one for two…read morereasons: (1) I believe warning other customers about my experience is the right thing to do, and (2) I hope that one day Macon will have a Toyota dealership service department that operates with integrity. I have been a Butler Toyota customer for more than 10 years and have owned multiple Toyota vehicles serviced there, including a 4Runner, Tundra, and Sequoia. Over the years, I have spent thousands of dollars in their service department. I understand that dealerships charge premium prices, and I have no problem paying more for convenience, quality workmanship, and honest service. Unfortunately, honesty is where Butler Toyota failed. The final straw occurred on June 17, 2026. My wife's vehicle was brought in for service, and I was told that every lug nut on the vehicle needed to be replaced because of safety concerns and the possibility that they could not be removed in the event of a flat tire. Later that same day, I brought my truck in to repair a tire with a nail in it. Once again, I was told that all of the lug nuts needed to be replaced and that the tire could not even be removed because of their condition. What makes this difficult to believe is that Butler Toyota has been the sole service provider for both vehicles for years. They have rotated the tires numerous times on both vehicles during the past two years and never once mentioned a lug nut issue. Are we really expected to believe that all 40 lug nuts on two separate vehicles suddenly became defective at the same time? I returned to the dealership parking lot with my own impact wrench and successfully removed and reinstalled the lug nuts myself without difficulty. After I challenged their diagnosis, the explanation changed. Initially, I was told the lug nuts were "rounding off." Later, I was told they were "swollen." I was still able to remove and reinstall them with no issue. What concerns me most is that Butler Toyota originally intended to repair my tire. However, after I questioned their lug nut recommendation, they changed their position and suddenly claimed it was unsafe to repair the tire. I left the dealership with a nail still in my tire despite having purchased the tires there and despite being sold on the value of their roadside hazard warranty. The following morning, another service department repaired the tire in less than five minutes. As a result of this experience, Butler Toyota has lost our business. We have purchased tires from them, serviced multiple vehicles there for years, and spent thousands of dollars in their service department. Yet despite countless service visits, we were never told that either vehicle had lug nut issues until both vehicles were brought in on the same day. I encourage Toyota to investigate how this service department is representing the Toyota brand. Based on my experience, the service department relies on pressure sales tactics and inconsistent explanations to upsell repairs that may not be necessary.

Wow. Great experience. Great Deal. Great customer service…read more Chris Brown is the most authentic salesman I have ever dealt with. He is a regular guy selling cars. Keith finished my deal within a half hour. Came the next day with my trade and picked up my brand new Palisade SEL cleaned up and ready to go dancing. Thanks 5 Star. I usually take the dealership sticker off my car since I'm not being paid to advertise for them, but in this case I might leave it on a while. The problem is that the sticker is white and the Palisade is black. To obvious, so it'll have to go. If that is my biggest complaint, pretty good place eh?

The absolute worst! Did not fix my daughter's car right. Called to ask them to make it right,…read moretold me no. Manager called and ask to give them a chance to fix the problem and promised to call and get manager to call too by today. No call, they don't give a damn about there customers.