This doctors office has been the cornerstone of our health, husband and I, for 3 years now. All doctors offices overbook. It's the name of the game these days. More often than not, I'm seen at my appointed time. Never feel rushed and always feel heard. Office workers set reasonable expectations for follow ups, referrals, call backs and the like. Lab assistants are the sweetest I've ever met. The whole office does their best to make you feel welcome. read more

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Dr. Parman is caring and very competent. The office staff hass always been very helpfull and professional. read more

I've been a patient of Dr. Mitchell for over 20 years. He was great. I never had to worry about my medical care or given sound medical advice. Because of COVID , I have not had regular visit until last year, April 2022. I was heading to KS to help out friends I've known for over 35 years. So I made an appointment to see Dr. Mitchel, because he was backlogged and I couldn't get in for two month, I had to see a female Dr., who I believe her name is Dr. Vanessa Womack. She was rude, condescending, and my knowledge about my body's health was not her concern. At this visit this visit Dr. Womack was supposed to have gotten me a consult to have a heart scan. After two week, I called the office to check on the status of the referral. I was informed that there wasn't a referral, and to my surprise, Dr. Womack hadn't recorded any doctors notes that I had even been seen by her. Fast forward to March 2023. I have returned from KS and learned that Dr. Mitchell has retired., Dr. Mitchell has been my dr since 2002. I needed to make an appointment due to chest pains that were not related to a heart attack and one that my cardiologist couldn't find a root cause except for stress. Dr. Parman would see me, if Dr. Mitchell was unable. unfortunately, Dr. Parman is not taking any new patient. Dr. Womack refused to see me. I was humiliated, my intelligence regarding my own health concerns was insulted, and I was told to go somewhere else. I have a medical background and I know exactly what a heart attack is and the symptom. I would not have been on the phone to Northside Family Practice trying to get an appointment to get a referral for my cardiologist if I thought I was having a heart attack. Dr. Womack is not someone I'd trust my health care to. For Jiminy Crickets, if she can't record simply doctor notes, what else will she fail to note/notice? Dr. Parman, please find someone more worthy to fill Dr. Mitchel's shoes. I know it'll be hard to do. I've been coming to your office since you both opened the doors as partners around 2006. read more

I use this office for annual exams and medications. Beyond that, I can never get anyone to answer me in a timely fashion. Wish they were more concerned for their patients. I've used urgent care more than them because they can never see me when I truly need a doctor. read more

Been going to Dr. Mitchell for years. Boy did he have me fooled!! Not the caliber of practice I was led to believe!! Do not put your healthcare in the hands of this practice! Your health is not something to be played with or taken lightly!! Do your due diligence!! We are people and deserve the best of the Dr's ability to be taken care of. If that is not an option it is time to retire. I guess the hippocratic oath is forgotten over time. read more

I have been a patient of Doctor Mitchell's for many years, and lately I have had trouble getting a refill for the correct blood pressure meds. According to what I was told by the dispensary, the doctor's office was confusing the order. I called and left messages for the nurse, but didn't receive a call back. So I personally went to the office, with the empty plastic containers, to show the person who would be ordering, to do it correctly. Long story, short was that in order to get the proper scrip filled, it took several more calls to the doctor's office and the dispensary to get the matter straight. This was the same medication that I have been taking for many years, yet it caused confusion? The next appointment was to pick up my test results for my annual exam and blood work. When I came to pick it up, Dr. Mitchell was not available, so I saw the P.A. who was rather curt. When I left, I was told that Dr. Mitchell had retired. I was astounded. At a later time, I was told that he is in his own practice and is devoting his time exclusively to veterans. This did not surprise me, because he mentioned that he has a special desire to help our vets and having been a Navy doctor as well. A short time passed, and I needed another scrip for a maintenance medication that I had been taking since the mid-late 1990s. I was told that they no longer will take my insurance plan and that I would have to go elsewhere. I thought that it was a highly unprofessional to be treated in this manner. So now, I am presently seeking a new family doctor. I will certainly miss the great care I received from Dr. Kyle Mitchell. read more

Waited almost 2 hours on Dr. Kyle A. Mitchell because he's so doggone good. He keeps it colder than a morgue though so bring a parka. Staff was not efficient or friendly because apparently it's now owned by Northside. They were disorganized. They way overbook their appts. The front office made me an appt. for something they couldn't even help me with. This is a tough call. You're on your own. read more

Recently moved to the area and found this practice through my insurance network. Made an appointment and was scheduled with a PA on my first visit. She treated me like I was looking for narcotics. She ordered a urin sample and I thought it was for liver functions being a brand new patient. Nope when I saw my profile online she only requested a drug screening. I was in for renewing my prescriptions for meds I've been taking for a few years prescribed by my old old doctor. Cholostrol and high blood pressure not narcotics. Her mannerisms were way off for being a health care provider. She failed to send in my refill and caused an issue with my insurance regarding pre authorization for the cholostrol med refill. Total failure on several factors. They get one star for nice nurses. read more

I love our doctor, BUT this practice overall is awful. My husband got COVID the first week of December. I called the office and they saw him right away. Got him in, got him meds and antibodies, etc. A week later I got sick. I have a blood clotting disorder and was scared. I couldn't get an appointment with them. I called for advice, no call back. So I went it on my own. I battled 103 degree fevers, I found antibodies on my own. I called for advice again. No call back. I kept hydrating and coughing. My chest kept aching and burning and here I am still scared. I called again for advice. I got a call back at 12:27 while I was in the shower. I called them back right away when I got out of the shower on the 30th. Come to find out that they closed the phones at 12:00. How the heck an I suppose to call anyone back now? The answering service told me that I am suppose to go to the ER. I JUST WANT TO TALK TO SOMEONE!!! I am not about to go to the ER and be charged hundreds of dollars, I just want some advice!!! They are now closed for the next 4 days! Thanks for nothing! Some doctor's office! Major pandemic and I can't even get a call back with a little direction. read more

Not sure who said that Kimberley was rude, but she has always been nice to me and my wife. There does seem to be a lot of turn over and that is not good. As soon as you get used to seeing someone there on a regular basis all of a sudden they are gone. I will say though, they have treated my diabetes better than any endocrinologist ever did and it cost less. read more

I love Nicole Edwards and Nicole Rivera but because of the staff here and the rudeness by Kimberly Glenn, I have decided I am NEVER returning to this office again. They treated me like dirt and treated me as if I were below them. Save your insurance and go to a doctors office that actually cares read more

Been seeing Dr. Parmen for years. Some other NPs in-between, but primarily, Chris. When he had his own practice, it was great. Good service and responses. Now, for the past few years of being under NSFP's rules, the place has become "corporate". A couple of people from the old staff are still there who know us and treat us with good, old fashion courtesy and service. The others, however, are more stand-offish. Worse is Quest Diagnostics. They do NOT have their act together. When I make an appointment, don't waste my time. Well, they did. Get rid of Quest, and, get a company that knows what customer service is about. Total waste of time having to wait over 20-mins. Wilder, someone was in there at their time which was 15-mins prior to me. I didn't have time to waste since I took-off from work. U.S. health systems are still not getting "it". Don't waste our time nor money. At least overseas, the latest ever had with an appt was 5-minutes. Otherwise, always on-time. And as for surgeries, 1-price. None of this malarkey about different people providing different bills. Any of the procedures we had done came-with just 1-price. The specialists involved took-it from there as-to who received what percentage. Anyways, if someone knows-of an old fashion, non-big-box family doctor's office in the Cherokee County GA area, respond. Time to change. read more

I'm not sure why the poor reviews. I started going here several months ago and have been looking for a good family care physician for some time. From the first appointment, we felt right at home. The staff is very friendly and Steve is absolutely awesome. Both my wife and I both go here now and I couldn't be happier. Sometimes there is a slight wait but that's what you can expect at any doctors office these days. Scheduling is also very prompt and flexible. If you are looking for a good family physician and or PA, look no further - you will be in good hands. read more

Great Doctors, when you get to see them. Very, very poor and slow at calling to advise of outside test results (scans, x-rays,ultrasound, etc.) They don't even return phone message inquiries! Been with them a long time but, they've really gone down hill since Northside Hospital bought them out. read more

I was a patient of Dr. Mitchell's when I lived in Woodstock and loved him. He was personable, answered your questions. My son recommended him when I moved to GA. My son recently called to see him in Dec. told he couldn't see him till March. He went to see the PA Kim for his high blood pressure. She put him on a med he couldn't take and wouldn't listen to him and would not look at his past medical history to see what Dr. Mitchell had him on in the past. I called one day after my son called to see if the nurse couldn't look at his records, she said he needed to call, I told her I would call him when I hung up and he would call right back. She said ok. I called him and he called them and the Nurse put the phone on lunch time mode. Then after lunch when he called back they told him to go to the ED. He finally got pissy with Kim and she looked at his medical record. My son ran into Dr. Mitchell in the hall after one appointment and they chatted. I don't think Dr. Mitchell knows what is going on in the office. His last visit took the cake after she scheduled him for a kidney ultrasound at the wrong place. Also they have Dr. Parmon's for his PCP who he has never met. I know these guys sold out to Northside hospital but their patient's shouldn't have to suffer. The office staff needs to be retrained and the PA needs to look at her demeanor with patients. Does she really want to be a PA, is she overwhelmed, does she need to change where she wants to work. She needs to learn if she is not sure of something, get the PCP involved. My son had to find his own Cardiologist and won't be returning to Northside. My son is very lucky he has not stroked out from the care that Kim didn't give him. read more

As a mature woman I am increasingly nervous about the direction of health care in our country. I went to Northside Family Practice as a new patient for an annual physical/well exam and I had no conditions that were new or ongoing (other than overactive bladder). The PA-C that I saw was a real person who seemed genuinely concerned for my health and well-being. That is key and a most important consideration when selecting a practice - but not the only one. The next day I had some discomfort while urinating and thought it may have been due to Pap test they performed. After it continued through weekend I thought it may be a UTI so I called office and told them my symptoms but that they didn't do a urinalysis at my physical. I was told by someone at front desk that they don't do them because insurance doesn't cover them. I was told that I would have to schedule and pay for another office visit and lab work for a urinalysis. I thought that was strange since for the previous 38 years of having an annual exam I was always asked to provide a urine sample, but I called my insurance company, BCBS, to inquire. They confirmed that routine blood and urine analysis for an annual physical/well exam is covered by insurance. I called Northside Family Practice and asked to speak to the office manager. She told me that their practice does not provide a urinalysis because a lot of times insurance companies don't pay for them and their customers complained. Also,since I did not have a specific complaint about urinating, they didn't do it. I told her I didn't have any specific complaints but they drew blood for lab work and that was the point of a physical - to check everything that pertains to my health that is standard procedure in a physical. She reiterated that THEIR practice does not include a urinalysis as part of a physical/well exam. I told her it was good I found out now rather than having a serious condition that was not detected because they didn't do routine procedures because insurance may not cover them. I don't know if their physicians are all in agreement or not, but it is their management's mandate. Is this the kind of practice anyone should go to? The insurance company told me if something seems odd or questionable call them while at the doctors office. Be advised!!! read more

I have been going to this practice for over 10 years. There have been so many changes, but I hung on. I started with Dr. Mitchell, who now barely sees patients, so I moved to Dr. Parman, who I still like, so I am all good. It is SUPER difficult to get in to see him, but I like a few of the PA's (Crystal and Kirby) they are both gone. So here I am, not really able to get in with the doctor and no good PA's. Well, I needed to get in for my physical and refills. They scheduled me with Steve. I figured, what the heck, I'll give it a go. I had to wait several weeks risking running out of meds. I went in a week before the appointment for fasting labs. Everything was cool. No one said anything. Then I went home and got multiple messages that Steve had a schedule change and my appointment had to be moved several weeks out. Um, NO! I called and told them that wasn't ok. They basically had a too bad attitude. They ended up breaking my appointment into 2 separate times, because we can all make 2 separate times an co-pays, right?! My refill appointment was still with Steve pushed back 3 days at 12 and the physical pushed back 2 weeks. Not a day later, I got a call that Steve needed to move the refill appointment to 7:15. Um, no. Then a few days later, he needs to move it to 7:45...again, no. Then the day before the appointment, he wants to move it to 8:15...AGAIN, NO!!! What the heck people!??!!! I really don't care if your PA wants to start his weekend early. You made the appointment, KEEP IT! I will be there at noon and I will make sure you take the time I pay for during my appointment. It is only a med refill anyway! Doctors expect us to respect their time, but where is the respect in return?! The person who called me just laughed when I explained to her the insanity of the situation. This isn't funny, it is insane and disrespectful to the people who put money in your pocket. This is the first time in over 10 years that I am doctor shopping. Let me know if you have any recommendations. read more

Dr. Mitchell is the best. He spends quality time with you so it is hard to argue when you have to wait for him. First in the am will get you out of the waiting. Front is run by Northside and has improved since they hired an Office Manager. The doctor and nurses make it worth the wait. read more

Front office staff are not very friendly, they seem bothered that you're there like you are interrupting their day or whatever they are working on. They are not very welcoming when you come in. The first time it happened, I brushed it off to them having a bad day but when it continues every visit, there is a serious customer service problem. Difficult to get in to see the Dr, always scheduled with a NP who seem to have high turnover so there is always someone new. If you're sick, it's difficult to get in within a day or two, sometimes has taken 7-9 days to be seen for a sick visit. I would just go over to the Urgent Care and you get in right away with great care plus you see a Dr. I have been going to this practice for 5 years but now I'm looking to change to another practice. The turnover for NP's seem to be high because I have seen so many over the years, never any consistency and always having to start fresh discussing medical history. As a patient, I haven't been satisfied for a while but now working to move the whole family to another practice. read more