Tthe facility and staff here are always nice but I found out that they require orders for routine mammograms. that is a bad practice. women should be encouraged to get screening mammograms and not have to jump through hoops to get them. Disappointed that this facility does that and likely will switch to one that doesn't. i want to encourage and promote facilities that remove barriers to access. read more

I came here Because they were the only one open on New Year's eve! I Definitely not what I expected as far as the northside imaging facility and I've been to around six of them. This place is new within a year. New clean faculty and friendly staff! Carol was the first person I met on the phone and she was so nice in trying to get my doctor to fax over my orders which had not been done as promised, normal for my doctors office! Carol tried and tried and tried several times to get them to answer their phones to fax it over finally on the last try she was able to do that she has a great smile and beautifully a customer service attitude. And they pay for parking! The first I heard of! My technician was the best ! Not only did she was care about my comfort and also was very practical in what needed to be done. Her experience was very evident ! I don't think I've ever given a hospital/medical facility a four star much less a five star rating so this is a first! I hope it stays this way because I plan on returning and getting my scans done next year at the same location! read more

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Northside Imaging Center is fully controlled by the same toxic, abusive, and corrupt leadership that runs the entire Northside Hospital system. As a disabled physician-in-training, I personally experienced severe retaliation, discrimination, and harassment under Northside's executive management -- the very same leadership that governs this facility. My legally documented back, leg, and shoulder disabilities were completely disregarded -- accommodations were denied, while others received them with no problem. My religious beliefs were openly mocked by supervisors who laughed at my gold turban and ridiculed my vegan religious diet. I was even forced to leave work to buy my supervisor's lunch, only to be screamed at and have the food violently thrown in the trash because it followed my ethical and religious dietary restrictions. Female coworkers were allowed to touch me, kiss me, and place their bodies on me during training while supervisors laughed instead of intervening. When I reported this sexual harassment to HR, they laughed in my face as I sat crying. Northside Imaging Center reflects the exact same dangerous leadership culture -- protect predators, retaliate against victims, and cover up wrongdoing. They fabricated lies about my work performance, denied me overtime, cut my breaks, and blocked me from having legal counsel during forced meetings. I have filed a $50 million lawsuit to expose the coordinated retaliation and corruption that defines Northside at every level. Northside Imaging Center is not a safe or ethical place for patients or employees. read more

I went to Northside Imaging Midtown for a CT scan. I was told about the scan at my general doctor's but didn't know until I made the appointment that I needed an order for the CT from my doctor. My doctor didn't ask me to get the scan. I chose to. And it angers me that something as a simple as a scan cannot be requested without a doctor's note. I hate our healthcare's administrative system. I arrived a little bit before 9:30 (as they asked) for my 10:00 appointment. I assumed the early arrival was because of paperwork and interrogation similar to the experience before getting a mammogram. I filled out 3 sheets of paperwork upon arrival at 9:30. At 10:00am I was asked for my doctor's order which didn't have a date (I knew this and included the lack of a date in my email submitting the order.) I waited another 20 minutes (10:20) before beginning the remaining paperwork plus interrogation. After completing the final round of admin Jenga, changing into a scrub top and having the scan was a hot 20 minutes. If things had gone as planned, I would have been out of that office in 45 min or less which is what I was told when booking the appointment. Because of the snafu with my doctor's order, I was there for an hour and a half - TWICE AS LONG. I respect that admins have rules but do they have to be at the expense of the patient? I had the order. Why does the date matter? And even if it does, it's from a doctor in YOUR hospital system so you can get a new order with a date fairly easily, right? In all the negative reviews I read about doctor's offices, it's usually because of the admins. I don't understand why they find it so hard to be human. I get that our healthcare rules are challenging (I worked with a claims office for a year and it was brutal) but I wish that admin staff wouldn't put the burden of those challenges onto the patients. We already have our own jobs that make us miserable. The only reason this review is 2 stars is because my technician was great. I was so irritated by the hour-long admin process that I was in about-to-snap mode but my technician maintained a positive demeanor the entire time and I felt better for it. Also, this hour and a half cost me $11.00 in parking. I HATE to pay for parking. I'd have been better off parking on the street! My experience at this location for Northside Imaging was unpleasant and I hope to NEVER come back here. I'd rather go 40 min from my house OTP. read more

Excellent service. Professionals at their best. My tech Stephanie was amazing. She is great at making you relax. Front office,great. Registration was a breeze. She was warm and friendly. No long wait time at all. They called me before I finished my paperwork. Quality care for sure. read more

Best experience and customer service i had in a long time. Everyone from the manager to the tech were so helpful and nice

So impressed by the wonderful staff! Starting with Carol at reception, followed by Cherry at check-in and finally with Nicole, the mammogram tech, everyone was kind, caring, and knowledgeable.It is obvious that they enjoy what they do and care about their patients. I highly recommend this group!!! read more

I contacted this facility to take a MRI scan but eventually changed my choice to another imaging service because of a representative over the phone. I just requested a quote for my MRI. The representative said she would give me a call but she didn't. I contacted this office again 2 days later, she said she was still working on it. It seems that it would not be possible to get a quote before taking MRI scan. After hanging up the phone, I just cancelled my appointment. Even worse, the representative showed bad habits. she talks with others while having a phone call with me so our conversation used to be mixed up. Also, she used to leave me on the call so I had to wait very long time (20 min. doing nothing) for her returning, listening the waiting ads. That was very unpleasant experience. read more