My family has used this agency ever since before I was old enough to be a licensed driver...he has…read morebeen my agent for decades, and now I am old enough to register my own teenage driver here. Bob always goes above and beyond answering questions and even passing on helpful life advice. Couldn't recommend this agency enough!

Unfortunately this agent was very arrogant and unpolite. He mentioned to us a new insurance will be…read morevery expensive. In that case we considered getting an other opinion, so Bettinson refused to give us an offer. I consider this not trustworthy and a poor customer service.

Worst Agency Ever !!!! Never call back when you need them…read more So So So disappointed, Don't get close to that agency..

HORRIBLE! We moved to a different state and were told that we had to switch to a different…read moreinsurance. Jacob and his team provided misleading information and we ended up with a collection bill from Commerce Insurance (whose product they sell). We tried to get the full picture and additional information about the outstanding bill from Jacob - noone returned our calls, when we called Jacob and his son Avi were always "out for lunch". Their passive/aggressive secretary sent us personal derogatory emails - ridiculous. Emailed Jacob 3 times asking to get to the bottom of this - NONE were answered. We basically ended up footing a bill for 1/3 of our yearly premium for 1.5 month of coverage... Do yourself a favor and find a different insurance company in greater Boston area.

Had a very frustrating experience with this company - The Home insurance policy significantly…read morejumped over years but they did nothing (like searching alternatives or proactively reaching-out) and kept taking the higher commissions They don't really care for you - look elsewhere and save your money

Having just moved back to the area, I needed homeowners and auto policies set up quickly. I did a…read moregoogle search to find a local agency. I called Fair and Yeager and worked with Darlene. She set up my policies quickly and made the process painless. And unfortunately, I had to work with them again fairly quickly after an auto accident. They were so helpful to me, guiding me through the entire process. Donna in claims was friendly and answered my constant questions. I definitely recommend this agency.

I have business and auto insurance with these guys for many years. Very responsive and easy to deal…read morewith. I would recommend highly!

Lalis and Higgins is a great company! When we moved from CA to MA last year, I called to get car…read moreinsurance. Justin found the best rates for us and had all of the paperwork done within a day. I called other places and didn't even get a return call in this time. Fast forward to our renewal, I received an email from Justin saying he had found us better rates (over $1k) with more coverage. Justin had all of the paperwork done and our old policy canceled within the day. I would have just kept my previous insurance had he not reached out! Added bonus: we just got a $75 check in the mail today for 3 months of claim free driving. I didn't even know this was a thing. You won't be sorry you called this place.

Cushman insurance is exceptional at customer service. They have people that actually answer the…read morephones. Not a machine with automated replies. I've had a claim in the past and response time and payment went very smoothly through them.

Highly recommend using Cushman as your broker for home insurance. I have been with them close to 30…read moreyrs and they have helped me when I needed to look for new homeowners insurance coverage, refinancing ect. They are very professional and courteous. Customer service is wonderful they get back to you quickly.

Outstanding business. Had the pleasure of speaking directly to one of the owners, Paul Rizzo and…read morehe's a stand up guy. Paul and D both went above and beyond to shop my policies around to guarantee me the best coverage for a cheaper price. They guided me through the process of switching insurance companies because it is stressful. After being with my previous insurance company for 10 years, I chose to switch because my home and auto policies increased over $400 annually for the past 3 years. I pleaded with them to lower my costs and they assured me I was getting the best rate. I knew that wasn't true. So I called Rizzo. My new policies combined are $1100 cheaper annually than the other company and I'm getting better coverage. I highly recommend everyone call them. I did everything over the phone and online. It's so convenient! All I can say is don't delay call Rizzo now. One bit of advice is ask your current insurance agent if there is an early cancellation fee. I ended up waiting the 6 weeks until my current policies expired to avoid the fee.

These guys Are great. Been using them for over 20 years for…read morehome, auto and business insurance It's refreshing to call a business these days where a actual human being answers the phone . No prompts no nonsense . They pick up the phone and they get stuff done Every time i have needed something from them they have made it happen the same day I initially called . When they say we will get back to you they Actually keep there word In a world of incompetence these guys Are polite , professional and knowledgeable of there industry I am a customer for life

I also want to detail my own personal experience due to the other user's 1 star review. My father…read moreis a retired insurance agent, so 4 years ago, I asked if he could help with my policies (home and car) after my previous agency relocated too far away. He found that I was way over insured in some areas (car) and underinsured in others (home, umbrella, etc). Since he was retired and now out of state, he didn't have the ability to handle it all himself. My father recommended Steve Palenscar (a contact he made in the past as an insurance agent) SPECIFICALLY because he knew he would personally work with me to get properly insured, not use a preset default from a computer program. Long story short: Through a discussion over the phone about my finances, assets, family, etc, we were able to personalize my coverage to suit my family personally, and I am now adequately covered in case someone makes a claim against anyone in my immediate family (umbrella policy). I'm not an insurance expert, but I am paying less from my combined policies and am actually better protected. Below is part of my Google review related to customer service received so far. Since change to this agency, I have purchased 3 cars and Steve Palenscar has handled just about all of the painful RMV tasks that I have normally had to deal with. That includes having one of his guys wait in line at the RMV to get my plate for me! The 3rd and most recent vehicle purchase is what prompted me to write this review. I purchased a salvage (aka. totalled) car from an auction in Georgia, and soon learned that getting an out of state salvage car legally registered in MA is quite an ordeal. As always, I have been able to email Steve for help and advice and typically get all my complex questions answered in a day. I was given a simple set of tasks to complete, and he will handle all the rest. I cannot recommend this agency enough.

Steve and staff are the best, always there to help with all your needs. We have been with Foley &…read morePalenscar for many years and have many policies with them. We would like to thank them for many years of excellent service!! michael & Bridie B

After a terrible experience with Liberty Mutual, it was time for me to locate a new insurance agent…read morefor both my home and auto. A friend recommended Lovely Agency and I stopped one morning with my insurance coverage printouts from Liberty. The people here were, so friendly. The looked up what they would have charged to insure my old vehicle before it was totaled by the other driver. It turns out they would have insured me with better coverage for about $200 less. My brand new car with better coverage cost about $100 more than my 2005 was costing with Liberty Mutual. This is pretty impressive considering I was also supposedly getting a corporate discount through my company on my Liberty plan. My home owners with better coverage came out to about $200 less as well, but they suggested that it be moved when my policy was up for renewal. The agent pro-actively emailed me about a month before and asked for some information she needed to make the switch over for me. She also called to confirm everything was switched over. In addition, I received a hand written thank you card for my business just a few weeks later. This experience is starkly different than the service I received from Liberty Mutual. I needed to call multiple times to get a response to any of my requests. In some case they never returned my calls at all. Lovely Agency is all about service and they have very competitive rates. I can't recommend these folks enough.

I have been doing business with the Lovely agency for years. It is a wonderful feeling to have an…read moreagency that treats the customer like a family member. The agency has always responded quickly to phone calls, emails and questions regarding correspondence that I might have received. I am always Guarenteed a warm welcome and conversation when I have gone to the office directly. If you are looking for knowledgeable, considerate, honest and a hard working team that really puts the needs of you first then stop by 6 Railroad and see for yourself. Erica and Lori will be more than happy to service all your Insurance needs. I have my auto,home and business all at the Lovely's.