Opens at 8am??? Still waiting at 8:15 for 1st person be checked in/seen. 2 women at intake…read morechatting away with a room full of patients. Do not recommend.

Patient First is a poor excuse for an urgent care facility. They don't respect the fact that some…read morepeople experience stress and anxiety at times causing blood pressure to go up. They make you wait way too long and each time someone new talks to you they aren't willing to do what is in your best interest.

DO NOT GO HERE! WOW…read moreI couldn't agree more with the other reviewer! this place is ABSOLUTELY ridiculous!!! They are not "in network" with anyone so they will try to charge you an insane amount! My experience was similar to the other review. I was visiting from out of town and got food poisoning that lasted over 5 days so I sought a medical opinion. WHAT A JOKE. After calling to confirm that they accepted my insurance (they lied they are not in network) and telling the woman that I would be there in about 15 minutes I arrived to a silent, dark office. The woman told me the doctor was on his way (they must not even have doctors on site). A young doctor in his late 20's early 30's shows up and uses his phone as well. He told me the same information that I found on Webmd and advised me to drink gatorade. He didn't perform any medical services. Although he did, write me a script for a prescription that Walgreens does not offer because it was too small of a dosage, so I got something over the counter. A couple weeks later I get a bill in the mail for over $1000!!!! FOR WHATTTT? Don't go here, you are way better off going to the new St. Lukes Anderson Campus for exceptional help.

The WORST experience I've ever had at an urgent care center! Had to go on a Sunday due to a very,…read morevery painful rash in my scalp, in front of my ear and on my face. When I got there, only the receptionist was there. Dressed in plain clothes. She said the Dr. had just stepped out and will be back in about 10-15 minutes. Shortly later, she showed me to an exam room. The doctor came in, also in plain clothes. Shook my hand and said he was the doctor. Took a look at the rashes (all on the same side of my head) and said he wasn't sure what they were. I told him they were very painful and that I had severe pain in my ear and thought it was shingles. He said, possibly. He left the room to "write me some instructions". He left the door open and as I peeked around the open door, saw him on his smartphone. He came back into the room, with no written instructions, with his phone lit up. I am sure he was trying to see if they were shingles. He again said they "seemed" to be shingles and to follow up with my GP. Wait...what about the severe pain I had in my ear? Wasn't he going to give me any meds? He said, oh, take Motrin and I'll give you some drops for your ear. First thing Monday morning I called my GP. Couldn't get in until Tuesday, so I ended up going to St. Luke's North. There the doctor told me that I, in fact, had shingles, and that the drops I had been given would have no affect on anything I had. He sent me home with a medication and told me to take Motrin. Follow up if it didn't get better. Well, it started getting better after 24 hours on the medication. Oh, then I get the bill from Northwood....$1,700.00+!!!! Un-freakin-believable! My insurance would only pay $285.00 of it, so I called Horizon and they were kind enough to get on the phone with Northwood with me. They talked Northwood into accepting the $285.00 as full payment...that is the ONLY reason they are getting ONE STAR!

Terrible experience. Made my four year old wait over three hours to be even seen. Was told there…read morewere eight patients ahead of us, but they let at least 12 people back before us. Saw an NP for maybe five minutes. We live very close but we will not go back here. Avoid if possible.

Apparently if you have genital pain or you think you have a hernia. Don't go here. Go to the ER,…read moreand wait for hours to be seen instead. Like your an urgent care, you should have doctors on hand to tell me, if I have a torsion or hernia. And you have mri machines here. So why tell me I need to go to the ER.

Went in for a quick checkup, I was feeling terrible so I wanted to find out what was wrong…read more Check-In was quick and they already had me in a room before I could even wait. They take great care of me, the staff were quick, great with what needed to get figured out, and they were really nice. They gave me results in less than 10 minutes They gave me the medication I needed and I was out in less than 30 minutes. I recommend going here if you need quick results!

I went in specifically requesting a RSV test and put it on my admission form. When the PA examined…read moreme I asked about the test. He said they didn't have it there. Wouldnt you think I would be told that before incuring cost? Very disapointed and won't use again

Great facility... but people... I can't understand for all these years with all the privacy rules…read moreetc with everything, that you continue to call First Names for those waiting for tests. Just use a Number ! Very easy. Also, chairs are very close to some check-in desks that it's impossible not to hear personal info. Let's fix this.

Yeah, I'm sittin' in this old room Waitin' like a damn fool…read moreAnd I'm startin' to snooooze And I've given up hope I'm feelin' like a dope Being here makes me want to hit the booooze Is it any wonder I'm not crazy Is it any wonder I'm sane at all Well, I'm so tired of waitin' I got things to do But I've spent my whole day here Alright, hyperbole aside, this place is what it is. A family member had to come here for a pre-employment drug screen and anytime you have to go to a specific place versus having multiple options, you know it's going to take forever. The first off putting thing is the never ending fun with their touch screen system of checking in that basically wants a small life story while other people are waiting to use one of the two working terminals and the screen is not exactly the most responsive. Then you're called right away to speak with their one intake person they have working who basically regurgitates the entire touch screen experience back at you, screws around for a few minutes while they can't figure out how to take a proper scan of your ID and then tells you there is only one person in front of you for lab work so it shouldn't be too long. Two plus hours later, they finally got called back and that whole process was another 45 minutes which equaled about three hours from door to door to piss in a cup. In the local area, there are two large medical monopolies and we are very much in the camp of the other one. This much I know, they don't do things as slow, old school and stupid as this. Herd everyone up into a large centralized multi-purpose building and then skeletally staff it. This type of process is what gives health care a bad name. No. Mas.

Came in because my GI doctor told me to get to the emergency room. This is the closest one. I hate…read morethis one because in 2016 one of your doctor in the er misdiagnosed me (told me I was bloated) when instead I needed emergency surgery to have my gall bladder removed. 8-16-26 Took my grandma to come get seen this evening. She's been out of breath and dizzy and having pain. So we took to urgent care they said we needed to come to the hospital. We got to the hospital, they did blood tests, x rays, and ultrasound to check for blood clot. After about; hours there they send us home. 35 mins after I drop her off at home, LVHM calls my grandma and tells her she needs to come Back because they would like to Do a catscan. Like wtf, why the fuck wasn't it done. When we were there? Why are you doing it now, you realize you messed up and need to find an excuse to get us back in after you did a misdiagnosis..

Do not bring your loved one to this hospital!!!! We brought our mother in for a kidney stone and…read moreshe never came home, we lost her on mother's day. We were told initially the kidney stone was all they found during testing. (I realize these are painful) Over the next few days she became more & more confused & we were told she had sepsis. Then a day later we were told she had a mass. The way she cried out in pain for an hour at a time, screaming "God help me" , we had to chase the staff down to get her pain meds and still had to wait an hour. Would a doctor let their own mother scream in pain for an hour? This happened 3 times!!! I was holding my mother's hand by her bedside to console her & the cleaning lady that came in to clean the floor demanded I sit down so she could clean, I'm worried about my mother's life, I'm sure the floor can wait. My friend looked at me like did she really just say that?!?! When we decided hospice was the next choice we had a friend who advocated for us to go to the St Luke's Hospice house. We had a meeting with the doctor & palliative care staff, they really didn't answer any of our questions. When asked why my mother is now passing away from a kidney stone, their answer was a multitude of reasons. Very vague. She had to stay there yet overnight because of transportation purposes. We were told they would keep her comfortable every 2 hours with pain meds. I didn't want to leave her, but i needed to go home to get a few hours of sleep. I came back at 8 am and found her with a mouth full of mucus she was choking on as she was trying to yell out in pain. I asked the nurse when she had her pain meds last and the response was "i think at 4:00 am". What?!?!?? I think???? I had to ask to have her mouth suctioned out and it took over 20 min to a half hour until they came in to help . These are the final memories that will always haunt us. I do have to give the credit where it's due, we had several amazing nurses who sincerely care about their patients. They were amazing. But I will never step foot in this hospital again.

She is the most knowledgeable and caring Dr. I have ever had. She is wonderful and the best thing…read moreis, is that she listens to her patients and answers any questions. Her and her assistant truly care for their patients. It is easy to get in and be seen when needed too!

Avoid this physician at every cost. I filed a complaint against her with the Pennsylvania State…read moreBoard of Medicine for improperly disclosing personal health information to my employer. I doubt your experience will be any better than mine was.