We rescued our dog in July of 2025 after her family of 12 years relocated and left her behind. It…read morebroke my heart for her so we adopted her to live out her life with us. She started drinking excessively, urinating in the house, shedding and panting excessively. Dr. Winters tested her for everything possible and he was so nice through all of that while being aware of the cost. All test have come back good and now we are on to internal medicine to see if they can help. Dr. Winters has been great through this very frustrating process. My other dogs have seen the other vet Dr. Wheeler and she is also amazing especially with my very anxious dog. We have been to 2 other vet offices in the 4 years we have been in this area and Phoenix Animal Hospital has been the best by far.

I won't take my pets anywhere else. Dr. Glenn and his Staff are the people that you need most when…read moresomething awful happens to your fur baby. Our most recent visit was unplanned and I felt it was emergent. I loaded my fur baby into the car and headed straight to the office. I was expecting the worst case scenario, but hoping for the best. Dakota (Front Desk Coordinator/ Miracle Worker) has been consistently kind, compassionate and always upbeat and welcoming over the years. This visit was no different. Dakota is very calming and compassionate. Even though it was an extremely busy day of surgeries and scheduled appointments, Dakota managed to plea on our behalf and was able to fit us in for a "drop off appointment" for just $70 (NOTE: This is extremely generous considering the circumstances; about the same a the cost of an annual exam). I agreed to the necessary x-rays and signed off on the quoted range for what was the best case scenerio: Two x-rays + the medication/procedure to induce vomiting (I recall it being a range of $323-$520 something) *fingers crossed* Even with such a tight schedule, Dr. Glenn Winters himself called me within ~1hr and told me the "good news". My pup did not swallow an object as I suspected, but rather had a case of "Dog colitis". l had to look it up. Dr. Winters is very confident that they only needed to take a single x-ray and my pup needed 2 medications to soothe the inflammation of his bowels; I was able to pick him up and take him home right away. I was hopeful, yet skeptical that the severe symptoms (sudden blood coming out of rear, some vomiting, no eating for 24hrs, becoming lethargic) were so easily diagnosed. Dr. Winters did not require blood work, no extensive lab panel(s), no overnight fees, no extra fee-fee, very straight forward. The final bill was MUCH LESS than originally estimated. He was exactly right on the diagnosis. Damn, this Dr. has a real gift when it comes to animals. This place Under promises and OVER DELIVERS each and every time. 10/10. 5-stars for Yelp, but when a place is consistently 5-stars, you just hafta give them proper credit. I picked my pup up right away, I brought him home and force fed him his 2 pills and watched him like a hawk for the rest of the day. There has been an almost immediate improvement in his condition after administering the 1st doses. Wow, just wow. Thank goodness for Dr. Winters, I honestly don't know what I'd do without his EXPERTISE :D

Myself and three misc friends / family have come here and had the same issues; Sajara has been…read moreseeing our animals for over a year and each and every time, as unbiased as I can be without being rude myself, is extremely condescending and treats us like we are dumb peasants. We follow her advice on treatments, and then when one of the treatments didn't work, she made us feel like it was entirely our fault, despite following the dosage per her instructions. This has happened in a different context each time we come in on three separate occasions, making me wonder only one thing...why I am stupid enough to keep coming back to such a rude and unprofessional vet. Best advice I can give: find someone else.

It has been several years since a vet at Best Friends pushed me to euthanize my cat. My poor kitty…read morestruggled against it. She ran away. I was crying. The vet should have said it was okay to wait. I've since worked with vets much wiser and now know the process is supposed to be smooth and gentle. I write this so they might learn something. If a cat and owner are not ready or seem highly confused, tell the owner it's okay not to proceed. I would have gladly paid the fee and waited until my cat and I were ready. This traumatic experience has haunted me for years. Here's the kicker. This vet was not my normal vet. She knew nothing of my cat's medical history. She just seemed in a rush to do it and leave.

I had an intake appointment with my two pugs today. Dr. LeAnn Ahlbrecht was very gently and…read moreattentive with my girls. One of them needs some periodontal care and I felt good knowing that she'll be with these vets. The waiting area was a little busy when I arrived but the front desk was responsive, kind, and professional when it was my turn and when I was checking out.

Just spent over 20 minutes on hold trying to ask a 2 minute question- sadly found a deceased cat…read moreand wanted to take it in to see if it was chipped. We take all of our pets here and will no longer. I called back, she asked me to hold again, I said no as 20 minutes was long enough. She told me it was rude to be on the phone with me with someone in front. No, you are not talking to someone for a full 20 minutes. Have better customer service when you can pick up a phone and say "hey is this a quick question, or I know you have been on hold, just a little bit longer" terrible front desk etiquette and this is not the first time I have experienced this. Even while being there- long waits with no acknowledgment. I wanted to stay a customer as I love the main vet but the front staff is awful on multiple occasions.

I went with my dog for a wellness check and vaccinations The staff were very kind The vet…read moreaddressed all my questions and concerns A bit pricey but I was satisfied

there are so many 1 star reviews about the clinic. I paid to see the doctor and ask about what…read morewas wrong with our puppy. they took our dog inside and we had to sit in the car, was inside for maybe 15 minutes probably less. the doctor never came back to explain or talk to me about anything. not a single thing. paid 250 dollars for what ? called back upset because who wouldn't be? the manager Portia got upset and hung up on me, then removed me as a customer.. we have been going here for years. after reading other reviews it happens so often. if you question why it's so expensive or what they even did she hangs up and completely removes you from the system and won't allow you to talk to the doctor ? I didn't come there to talk to the office manager or pay 250 dollars to talk to her and be treated so rudely. I paid to talk to Jacqueline Church? ASKED FOR A CALL BACK? Is this how you do business? it sounds like it. please make this right, or at least take the time to talk to me for WHAT I PAID FOR.

We have boarded our German Shepherd here, three times now and every time it has been a great…read moreexperience. The staff has been super friendly. Our dog was nervous each time, but he has anxiety and is a shepherd lol. Never had an issue with them. And pretty reasonably priced!

Pros: staff was very nice, communicative, accommodating. Prices were reasonable. Daycare worked…read moreout great and I would recommend it. They make sure vaccines are up to date and have protocols in case a pet is sick/hurt which i appreciate. They also have a separate small dog area which is essential. Cons: the kennels were like a prison. Concrete and chain link fence/gate.Loud and echoes. Can't imagine how a dog would be comfortable there. I made sure my dog did not stay after group daycare hours so he wasn't put there. Overall I was happy with my daycare experience and would use them again for this service!

Dr Gurney is simply the best vet we have ever had. My wife and I have been married 44 years and we…read morehave always had dogs. So we have had different vets through the years. We have never had a kinder, nicer more sympathetic vet than Beth. She really does care and it shows. She, and her staff, take the time to find what needs to be done. She literally saved our miniature Schnauzers life. Last Thanksgiving our little guy got horribly sick. Beth's partner Jennifer helped us through the holiday with emailed info. Then on Monday Beth took over. After month's of medicines, Arlo is now back to his barking, happy self. You know a vet is kind when your dog runs to the vets front door and can't wait to get inside! We are forever grateful to Beth, Jennifer and her crew. As long as we live in the Rogue Valley, she will be our vet.

Tried to make appointment bc my puppy is suffering urinating. We suspect she has uti. This is our…read morevet, they can't even fit us in until a week later. Not helpful. You guys service sucks. I called near by clinic they both are able to fit me in their next available business day ( one one Monday, the other Saturday) though they are all also booked full. But they listened to our concern and accommodated the best they can. This clinic showed no concern I won't take my dog back.

We'd used Craig's List to get a 6 month old dog but in less than 24 hours learned that not only was…read moreshe dangerous to our elderly dog, she was extremely food aggressive. She bit me badly enough that I needed stitches. We couldn't get in touch with the owners. To keep the story short, Mike (I can't remember his last name) the enforcement supervisor at the humane society managed to locate the owners and arrangements were made for us to return the dog to them in three days. However, after our second night with the dog, we acknowledged we couldn't wait that long. Mike spent his Sunday making it possible for us to immediately bring her to the county facility. I couldn't praise Mike more.

Came in with my Mom to "just look". I was NOT planning on adopting now, but soon…read more The place is CLEAN and organized. The adoption fees are very reasonable (1/2 the fee of the humane society in Medford). The animals all looked taken care of. The volunteers are knowledgeable about each of the personalities; very helpful when looking for the best fit for you/the family. I was pleasantly surprised that our 9 weeks puppy had the majority of vaccines taken care of up to 4-6months. A vet visit is included as well as: 30 days pet insurance, dog training session (in your home or at the park) and an item from the basket (toys, leash, blanket, accessories, etc). The vet confirmed that our new family member is in "perfect health" *yay*

I am heartbroken and extremely disappointed with the care my dog received at Crater Animal Clinic…read more I first brought her in because she had lost interest in food. She was prescribed antibiotics, but after a week there was still no improvement. The vet then suggested IV antibiotics, followed by an ultrasound, which showed a small lesion on her liver. The recommendation was a surgical biopsy. When I asked how my dog would recover from surgery when she still wasn't eating, the response I received was simply to "force feed her." Another test was suggested (a chest X-ray), and desperate to help my dog, I agreed. After hours of waiting with no communication, I had to call myself--only to be told by a vet tech that the X-rays showed no abnormalities and the note from the vet was, "continue with what you're doing." When I arrived to pick up my dog, the first thing I was met with was a request for payment--before I was even able to speak with the vet. It became clear to me at that moment that this office prioritizes dollars over the well-being of their patients. To make matters worse, my dog was brought out soiled and clearly uncared for while in their holding kennel. The following day, a home vet came to evaluate her and immediately identified jaundice--something this vet office never mentioned. Tragically, my sweet girl did not recover, and I had to say goodbye. I am sharing this experience because I would never want another pet parent to go through what we did. Our animals deserve compassionate, thorough, and attentive care--qualities I did not see reflected here.

We board our cat, Jo Bean, whenever we take a vacation. Everyone is always so kind to her. The…read moreladies really seem to care about Jo Bean and they treat her like their own. Very nice and professional front desk staff. Pleasant attitudes always. Rebecca and Maryann are two of the ladies who took care of her this last time and they are really great people. Wouldn't hesitate to recommend Crater Animal Clinic.