I have gotten 3 dogs from this kennel they all are wonderful dogs. Barbara is very protective of…read morethe pups and goes to great lengths to ensure people don't infect the puppies while they are being weened. I think that this may cause the pups to be a bit under developed socially. But she has to protect these puppies from idiots

We have adopted 3 goldens from Barbrah and they all have been healthy and great. And we are trying…read moreto adopt one more from her at this moment. We had Brandy, Sasha, and Daisy form her and just loves from all of them. We wish to adopt another baby girl from her very soon. Thank you so much for your precious baby's.

I am heartbroken and extremely disappointed with the care my dog received at Crater Animal Clinic…read more I first brought her in because she had lost interest in food. She was prescribed antibiotics, but after a week there was still no improvement. The vet then suggested IV antibiotics, followed by an ultrasound, which showed a small lesion on her liver. The recommendation was a surgical biopsy. When I asked how my dog would recover from surgery when she still wasn't eating, the response I received was simply to "force feed her." Another test was suggested (a chest X-ray), and desperate to help my dog, I agreed. After hours of waiting with no communication, I had to call myself--only to be told by a vet tech that the X-rays showed no abnormalities and the note from the vet was, "continue with what you're doing." When I arrived to pick up my dog, the first thing I was met with was a request for payment--before I was even able to speak with the vet. It became clear to me at that moment that this office prioritizes dollars over the well-being of their patients. To make matters worse, my dog was brought out soiled and clearly uncared for while in their holding kennel. The following day, a home vet came to evaluate her and immediately identified jaundice--something this vet office never mentioned. Tragically, my sweet girl did not recover, and I had to say goodbye. I am sharing this experience because I would never want another pet parent to go through what we did. Our animals deserve compassionate, thorough, and attentive care--qualities I did not see reflected here.

We board our cat, Jo Bean, whenever we take a vacation. Everyone is always so kind to her. The…read moreladies really seem to care about Jo Bean and they treat her like their own. Very nice and professional front desk staff. Pleasant attitudes always. Rebecca and Maryann are two of the ladies who took care of her this last time and they are really great people. Wouldn't hesitate to recommend Crater Animal Clinic.

We have boarded our German Shepherd here, three times now and every time it has been a great…read moreexperience. The staff has been super friendly. Our dog was nervous each time, but he has anxiety and is a shepherd lol. Never had an issue with them. And pretty reasonably priced!

Pros: staff was very nice, communicative, accommodating. Prices were reasonable. Daycare worked…read moreout great and I would recommend it. They make sure vaccines are up to date and have protocols in case a pet is sick/hurt which i appreciate. They also have a separate small dog area which is essential. Cons: the kennels were like a prison. Concrete and chain link fence/gate.Loud and echoes. Can't imagine how a dog would be comfortable there. I made sure my dog did not stay after group daycare hours so he wasn't put there. Overall I was happy with my daycare experience and would use them again for this service!

I had an intake appointment with my two pugs today. Dr. LeAnn Ahlbrecht was very gently and…read moreattentive with my girls. One of them needs some periodontal care and I felt good knowing that she'll be with these vets. The waiting area was a little busy when I arrived but the front desk was responsive, kind, and professional when it was my turn and when I was checking out.

Just spent over 20 minutes on hold trying to ask a 2 minute question- sadly found a deceased cat…read moreand wanted to take it in to see if it was chipped. We take all of our pets here and will no longer. I called back, she asked me to hold again, I said no as 20 minutes was long enough. She told me it was rude to be on the phone with me with someone in front. No, you are not talking to someone for a full 20 minutes. Have better customer service when you can pick up a phone and say "hey is this a quick question, or I know you have been on hold, just a little bit longer" terrible front desk etiquette and this is not the first time I have experienced this. Even while being there- long waits with no acknowledgment. I wanted to stay a customer as I love the main vet but the front staff is awful on multiple occasions.

Thank you Kelly for taking care of our 2 cats! Got detailed…read morecat updates from Kelly every day, she is very responsive. She also kindly agreed to take care of our food delivery! Definitely will call her again when it's time for travel.

I was extremely nervous to hire a pet sitter for the first time. I had previously had the luxury…read moreof letting my dog stay with friends, but having just moved, that was no longer an option. Kelly's Pet Sitting was the first I looked at, and after researching other options, their services seemed to be the best. I was not disappointed. Carrie watched my dog for a week. She visited three times a day and always sent me updates on how he was doing. This was priceless for me -- I worried about him the whole time anyway, but hey, that's the kind of dog mom I am. When I got back from my trip everything was fine with my pup, and I know he had a great time with her. I absolutely plan on sticking with Kelly's Pet Sitting in the future.

My pet passed away last night and we attempted to contact them after he went. We were told…read more"Stephanie will call you back," this was at 10:30PM. Fast forward to 5:00PM Still no call back from Stephanie or anyone else. So we call them back and get the same response. It's crazy that they can't even have the decency for a simple call back. I would give zero stars if it let me

They're not really open 24-7 as the website says. Call ahead to make sure. I arrived on Saturday…read moremorning and finding the business closed, called and was told it would be another 4 hours before someone could help me. The person I spoke to sounded bored. I ended up taking my pet to another facility in Grants Pass and paid $40 less.

Took my Golden Retrieve, Sammy, in yesterday, and he came out looking sooo beautiful. I have taken…read morehim there for years, and plan to continue. He loves going, because he also gets to be around the other dogs. Highly recommend them!

I have a groomer that works here we love that we kept going back to, but the pricing and…read moreappointment time is crazy. Last appointment with my large dog, the appointment was for 9am, I asked if our dog would be done around 12pm. The reception lady rudely replied, this is a large dog. We have 4 large dogs in the back. Large dogs take time. Maybe the dog will be done around 3. I'm sorry? I made an appointment, it is not my fault or my dog's fault that you overbooked. Received a call shortly after asking about fleas, our dog is on meds from the vet so no fleas. They said they may need to charge more for fleas if they find one. The dog has no fleas. Got a call at 2 to pick the dog up. 5 hours later. When I make an appointment, I should not need to wait for their overbooking issues. 5 hours for the dog to be groomed? Nor be called about fleas the dog does not have and be threatened I'm to be charged more. $150 for a 65 pound dog to be groomed. Since then, I have been to 2 other groomers with the dog just to see the difference in timing and price and neither have been as terrible in timing or pricing. The other locations recognize appointment times and do not take 5 hours. In fact, picked my large dog up after 2 hours. Not 5 2 hours and $80 with tip, at the most with the others. Unfortunately we will not be back here. We do hate to leave the employee here we really liked.