I have brought my vehicles to them for years. They are honest ,kind,and have good communication skills. This week when I took it in for an oil change I asked them if they could find my compass( antioch chrysler lost it when they were fixing a recall ...I will never go back there again!!!) Not only did northwest auto and tire find it they refused to let me pay them for putting it back, if I could give them 10 stars for the service over the years I would. read more

These inept morons charged me a thousand dollars just to tell me that they couldn't figure out the problem with my car & suggested that I take it to the dealership. A.S.E. certified my ass! Maybe they are good at oil changes. I wouldn't even trust them with that. read more

I've lived down the street from this place my whole life. I can't seem to understand why I've never considered them for my car repair needs. I went yesterday and now they've won a customer for life. The staff was super friendly and accommodating. I received several phone calls throughout the duration of the labor explaining what needed to be done and how much it would cost. They were very transparent and my car was serviced within a VERY reasonable timeframe. Above all, my 2016 Acura rides like a 2020 Acura. Not only will I be returning in the future, I'll also be recommending them to everyone I know who lives in the area. read more

Everyone is so nice and service is very fast would definitely recommend to anyone ! I went for a low tire pressure alert that showed on my car. read more

Staff is really helpful and listen to my concern. Honest and good peoples. Brought my white lexus here.

These guys were so professional kind and outgoing it was a great experience. I went there for some information for my all wheeled drive Subaru. They gave me many options quality/ price & still actively listen to me needs guiding me to the best product within my price point- (1) week later very happy with the product. Thanks guys!!! read more

My family has been coming to Northwest Auto for years and I can't say enough good things about how much they have helped us. They supported me as a veteran with discounts. They have helped my wife when I was deployed by going the extra mile of making sure she got back on the road as quickly as possible but safely. That means a lot and they have always provided great service. Pete and Mariska are easy going and very personable, ready to explain whatever is needed. I would recommend this place to everyone who needs their vehicles looked after and easily give them a 5-star rating! read more

This has been my go to place for 3 cars(20 yrs+) now. I cant tell you how much i appreciate their honesty & service. I knew i heard a noise so i had them check. Yuup! It sure was an expensive noise but it was fixed in a day! My 11 yr old car is like new again. It was nice that the owner was willing to offer a payment plan. They always give me a ride home too! They will have my business forever. read more

These guys are great! I'm an old-school shop teacher and a factory-trained mechanic. I've been taking my cars to Northwest Auto for 20 years, with complete confidence that they will do the job right; the way I would do it myself. They just replaced a clutch on my Honda Element and it works like new. I also buy my tires at Northwest Auto. They recommended snow tires for my cars and they were spot-on. I trust their judgement. They are honest, friendly, and professional. I highly recommend Northwest Auto. read more

My wife and I have been customers at this shop for over 20 years and have never been disappointed. They employ highly trained technicians and the rates are very reasonable. I have never thought that they were trying to "upsell" me on anything (i.e., they don't try to sell parts you don't need). My wife feels comfortable coming to this shop alone and has always been treated well by the staff. Being a "computer geek" I appreciate the fact they they always have the latest equipment (this is important since nearly every car now has a computer onboard). read more

I was ten minutes late for my first appointment at this shop. The owners/staff were very kind and accommodating and still let me keep the appointment, even though it was the last slot for the day. Very nice and friendly. Comfortable little waiting area. There was an adorable puppy there too and they were nice enough to humor my love of dogs and let me pet her for a while. Excellent customer service. I will definitely be coming back here again. read more

Service is good until after you pay them. After you pay they simply walk away from you while you are talking to them. Dave has something to learn about customer service, I have never been that insulted after spending over $1000 getting new tires. After spending all that money and 4 visits to get the tpms to work he finally tells us that they cannot reset the system and we would have to go to the dealer. When I told him he should have told us that before they worked on the car and telling my wife that it would reset itself, which is a lie, he simply said "let's say that was our mistake" turned around and walked away. They also did a front end alignment and now the front end is squeaking they simply said they cannot duplicate but if you drive the car fir more than 5 feet you can here it squeak. UPDATE - Yes Northwest did call me a couple of days after this incident and did the right thing. For that I give them a thumbs up for doing the right thing. read more

Very kind and considerate staff. Service performed in a timely manner. Honest and down to earth family owned business that sincerely cares about the quality of their services and the satisfaction of their customers. read more

Dealing with this company is a nightmare. Their customer service is terrible. I've actually had them hang up in my face after answering a question. STAY AWAY. read more

Recently went in for an oil change and it was quick and they were friendly! And they have wi-fi, coffee and cookies! My 3 year old had a good time and I didn't feel stressed about having her with me while waiting forever which is usually my experience. I was in and out in 20 minutes at the most. I am calling this week to schedule some more work on my car! read more

Excellent service at a reasonable price. Very good quality installations, highly recommended.