Key Bank took 4 months to "resolve" a problem that one of their ATMs caused…read more Their ATM seized my card for no reason causing me months of ongoing inconvenience. From June 2025 to October 2025 I have been on the phone with KeyBank trying to resolve this issue. I could not get a new card and was offered nothing in compensation for my months of inconvenience because of their incompetence. Avoid at all costs!

This bank completely screwed me on my PPP application. They failed to even submit it and now the…read morebranch manager LITERALLY said, 'ya, I don't know what happened' and there is no one at Key who taking calls or responsibility. What an awful experience at such a critical time. My business NEEDS ALL THE HELP IT CAN GET!! Any these guys just straight up failed and are like, 'ya, don't know what to say?'...I'm saying BY!!! MF'er SSTAY AWAY FROM KEY!!! They've consistently been a bad bank to deal with since taking over first Niagara. Going to a small regional bank.

NEVER TRUST THE INVESTMENT BANKERS. Had to wait 15 minutes to return my safe deposit box to the…read moresafe while the one and only "bank employee" was on the phone in her office with the door closed. Asked two investment bankers to help me but was told "only a bank employee can access the safe" and she was the "only bank employee". After trying to notify the bank employee twice that I was waiting, the investment banker agreed with me that this was terrible customer service but still did nothing to help me get into the safe. This same investment banker YELLED at me when I tried to knock on the bank employee's office door. She demanded that I go "sit in a chair" and wait. I took my safe deposit box over to a tiny table next to a chair in their lobby and pulled out my phone to call PNC customer service. As soon as I pulled out my phone, she asked if I had the key to my box and finally offered to help me. It turned out the bank employee left the bank key IN THE LOCK and the BOX WALL OPEN and any one of these people could have helped me. The bank employee RAN out of her office, still holding her phone, when she realized we were in the safe. She was right next to me in seconds, apologizing to the investment banker, grabbing the keys and locking my box. Then she disappeared into her office and closed the door. I was the only customer in the bank, it's not like they were slammed with business. I waited for 15 minutes until the investment banker offered to help me put my safe deposit box in the safe. She yelled at me for trying to knock on the door of the "one and only bank employee's" office. She demanded that I sit down and wait. And as soon as the bank employee realized we were in the safe she RAN in, still holding her phone and grabbed the keys which were in the lock the WHOLE FUCKING TIME. If you want to be treated like shit as a reward for banking with PNC for decades and paying for two safe deposit boxes in the Fox Chapel Plaza location for 24 years, by all means, give those investment bankers your cash.

Worst banking experiences have occurred with PNC. I recently closed all of my accounts with PNC…read moredue to incompetence and dishonesty. Im still unable to access some of my funds and cannot obtain resolution. I was warned by my financial advisor from another brokerage firm that I would have trouble dealing with PNC for a fund transfer and he underestimated the pain that I would experience. With that said, the bank representative (Dee) that helped me close my accounts was rather nice.

Rainell said she usually works downtown, but she's currently working up in Bloomfield. She's a…read morededicated, friendly banker, and incredibly trans competent. She brightened up my day and made what would usually be an exhausting hour and a half expedition into the wild world of banking not only tolerable, but wonderful. She went the extra mile in so many different aspects to open my account and get the job done well, while still being affirming and understanding. During the periods we were on hold, she was happy to explain anything I had questions about and clarify anything that may seem confusing. I have a follow up appointment next week to make sure that I'm on the right track to being more money literate and properly switching my bank account over. I definitely recommend her. :)

OMG the ATM has got to be the slowest on the planet. However…read moreservice inside the bank is professional and friendly for the most part. Kinda sorta like a small town bank feel at times which is pretty awesome.

Basic attitude toward customers. Bank procedures. Clearer Explanation of rules. . Since my review…read moreneeds to be longer, I will vow here and now to never, ever, do business with this bank or sign up for its' credit cards.

I was having a problem transferring funds to my account from another bank, but Brandon Kull, the…read moremanager of the Pittsburgh downtown Chase Bank went out of his way to help me resolve the problem. His patience and ability to solve a difficult issue are commendable. In fact, I predict that Mr. Kull will go far in his chosen profession. Thank you.Mr. Kull Carol Watson

Honestly - everyone that works here seems really nice and has worked with me. I appreciate how they…read morewent out of their way to help me when I lost my debit card. I like having a local bank with people that know me.

When a family member was passing from CANCER! This bank assigned a family member to the power of…read moreattorney that was not requested to be on.. When sought to correct, this bank escalated things to the police in order to prevent correction. This attempt failed from the bank with the police because they had no right to assign anyone to a power of attorney that was not requested to be included on a power of attorney. The result was the son getting barred from the bank for life because he asked why the bank did that. The bank had no sympathy for the family member and only took actions in their own interests. Such as banning the individual for life from the bank when the person asked why they did something that they are not allowed to do (unless banks can assign anyone to anything they like First Commonwealth Bank did..), This bank is getting away with whatever they want too. The assistant manager's name was Angie out of the Delmont branch and manager's name was Wendy. Also, general manager made a further decision to close all accounts including son's business account who banked with establishment without any issue for 11 years. My name is Michael Kokolis and this is all true. This bank and all of its corporate managers where aware of the events. This bank simply protected the bank by banning the son and took actions to the local police, Delmont Pennsylvania Police Station, when the son was just trying to simply find out why, how, and what gave them the right to act in the manner that they did. And after all the bank will not stop emailing the son, for over a year, offers to do business, when the son is banned from ever doing business with them. It's really sicking. This bank has proven to the son that they can do whatever they want to him, answer no questions, and still harass him with emails inviting him to do business with the bank that has banned him form ever doing business with... Michael Kokolis (724) 771-6195 mike@alarm.life Have all correspondents from bank and hope no one has to be treated like this again from a corporation who will cover up their mistakes and protect theirselves from their mistakes at any cost to a person. Please highly consider this review before banking or continuing to bank with First Commonwealth Bank. Establishments who have done things like this before and gotten away with will more than likely do it again and why even put yourself at such a chance. For this just happened without any warning signs, meaning there never was an issue before, and once this happened this was how they handled it.

I was completely transparent about my history from the beginning, and they were insistent that they…read morewere able to help me. After continual promises of closings and dates, they started delaying, week after week, costing me time and money. When one of my bill payments fell through the cracks because it was scheduled to post on a day that we were closing, they denied me the mortgage. They asked me for the same information over and over, to the point where I don't even think they were reviewing what I was sending them, they were just pacifying me until they could find a justifiable reason to deny me. When I gave it to them (a mistake, but MY mistake nonetheless), they all of a sudden were right on top of their job and denied me within 24 hours. Kimberlee Hill, the loan officer reviewing my information, was inept, would NOT return a phone call (when that would have resolved all of the issues and we wouldn't be in this situation). I wouldn't recommend them to ANYONE as they have lousy customer service and horrible communication skills.

i want to thank micheal martin for going up and beyond his job to help me. this man came out into…read morethe community to reach out to help me. i refuse to get help from the three rivers councel because when i reached out to the cotraic, they turned there back. i decided that i did not want to join, but i did the foot work and put my paperwork in but refuse to go to the cermony. the council was trying to be clever and had my daughter terana oyd to take my place. like ora lee carroll and sister.micheal martin a counselor went out of his way to locate me and had to go back to work to his job. he worked overtime and mey time to direct me in the right direction. i do not need or want anything from the council the food bank at the brasher assocation on saliberry gave me some contained food when i went to the food bank the the council prepared for me. i have no love for the council but i respect micheal martin keep up the good work.first lady theresa carroll independent.

It would be hard to write a very lengthy review about a bank but I have to say this is the third…read morebank where ive opened an account and this was the best experience. They definitely gave more personalized mom and pop shop vibes while sharing all of the amenities of the two larger entities I bank with. The service was fast, full of coaching and very personable. As my fiancé and I set up a savings account they seemed genuinely interested in more than our finances, but also our story and we were made to feel very comfortable. They also made no assumptions and explained everything we'd have available to us, not suggesting anything before they knew what exactly we wanted. Honestly, only ended up here because Dollar Bank was closed but that now feels very fortuitous

The staff at the front desk are great. Very welcoming and engaging…read more When I visited this branch I was paired with a relationship banker. One of my inquires was regarding a promo that I was unsuccessful at obtaining via their website. The banker seemed to not know how to apply it but told me he would contact their support team and get back to me. During this interaction I mentioned the mailing address twice. The banker also did not provide information on when the card would arrive, nor did they shut the door while discussing private information, and they provided incorrect information about the check deposit limits via mobile and ATM. Days went by and the banker still hadn't followed up. I then reached out to customer support, and it took two phones on two separate days to get an answer regarding the promo. I was told it's resolved, though they were unable to provide a confirmation number for our call. I learned the relationship banker that I interacted with is the Branch Manager. Close to two weeks later the Branch Manager still hasn't followed up and my card was addressed to the incorrect address.