the people here are so helpful and knowledgeable about products and finance. I always do my banking…read morehere and see no reason for any other bank other than Webster Winsted branch!

I have been a member of this credit union for about a year now. I opened the account because it's…read moreclose to work and it was recommended by a co worker. On Friday I asked my boyfriend to make the 35 minute drive from our home to deposit $100 into my account. He had to go inside the bank because there are no ATMs outside that he could make this deposit through. Anyway, he walked inside and immediately all eyes were on him. No one greeted him just stares. He went up to the teller explaining that he would like to make a deposit into my account, he had my info in hand. Rose , the teller told him he could not deposit money because he was not an account holder. My boyfriend went on to repeat himself that it was a deposit and again Rose told him he could not make a deposit. Confused he simply said ok thank you. Moments later I get a phone call from the teller and she says that a man came in wanting to make a deposit into my account. She was shaken, her voice was cracking, I agreed and said yes. She said she did not allow him to make the deposit even though she said he did want make a deposit. I asked her why she didn't "allow" him to. She said " I dont know why, I didn't know what he wanted well he did say he wanted to make a deposit but but but he didn't have any cash in his hand." RIDICULOUS!!!!!!!! So, I am warning all other people who do not look like Rose to beware she may not grant you banking services because she doesn't know why. I KNOW WHY!

I have lived all over the United States and banked with regular banks as well as credit unions and…read moreuniversally they had predatory practices. I have now banked with TMTFCU for several years and have been pleasantly surprised that their policies are very straightforward and they practice their policies. They always process deposits before debits. If the account becomes overdrawn, the customer is given 24 hours to bring the account current. They go out of the way to work with you if there are problems. An overdrawn account gets one overdraft charge regardless of the number of checks processed. This bank is so far above every other bank I have dealt with over my entire fifty years of banking. I cannot say enough good things about this bank. They are very customer oriented.

This bank has no weekend hours and half the time their ATM is out of service. Super inconvenient if…read moreyou work during the week and need to make a deposit. I ended up changing banks and having my mother in law do the same.

I love this bank the tellers are very friendly and will go out of their way to help you feel…read morecomfortable at this bank They Have A Picnic Every Summer Just To Thank People For Supporting/Using Their Bank

Get staff . Easy to bank with . Local people to talk to . The building are beautifully maintained…read moreand there is plenty of parking . Easy to reach on the phone and will help you with any questions you have . Good cd rates as of 1/24

I had a very disappointing experience with this bank's fraud department. After reporting what I…read morebelieved to be fraudulent DraftKings transactions, I was contacted by the fraud team and told the activity was suspicious. I was issued provisional credits while the investigation was underway. Without proper notice, those credits were later reversed after my claim was denied. The funds were removed on a Thursday before a bank closure and limited Saturday hours, leaving my family of four with very little money for food, gas, and basic necessities for the week. What was most frustrating was the lack of communication. I spent days trying to get answers, being transferred between departments and unable to speak with someone who could explain the decision. I was eventually told by a Vice President of Fraud that I should never have received the provisional credits in the first place. The entire experience left me feeling as though my concerns were not taken seriously and that my honesty was being questioned. Whether a claim is approved or denied, customers deserve timely communication, transparency, and access to support when their finances are affected. I hope the bank reviews its fraud procedures and improves the way it communicates with customers facing these situations.

So much better customer service more Perks more…read moreCommunity involvement Maybe take care Of Your planters and let the town know you are proud to be here

Webster bank is everything I expect in a bank. They are courteous, professional, friendly and…read moreknowledgeable. They greet you when entering and provide an excellent experience, each and every time. They will ALWAYS be my primary bank and I cannot recommend them more highly.

Day 1 Stop at the bank to inquire what documents would be needed to open up an account for our…read moredaughter. Day 2 Arrive at appointment to open an account for our daughter with the documents that were recommended. Turns out we did not have the correct wording on documents and made two trips to city hall to get the correct one. Day 3 Arrive for another appointment with the documents exactly as the bank required. AND AFTER WASTING SEVERAL HOURS OF OUR TIME, WE ARE DECLINED TO BE ABLE TO OPEN UP AN ACCOUNT FOR OUR DAUGHTER!!! ( We told them what the account was for (Social security) and brought the documents that they required. Only after they declined us and we mentioned it, did they say that we needed to visit social security first and open up a rep payee account!)

Absolutely dire customer service. Real advice given by Bank of America...watch our video on money…read moremanagement if you have any questions and everything is self service we can't help you in the bank but feel free to call our 1800 number and serve yourself. Ummm ok...thanks so much for the customer service. Will be changing banks ASAP. There is a reason why they are closing branches everywhere.

My boyfriend and I went here looking to get rates on a house mortgage. We had gone to another…read morecompany to be able to compare. The tellers were all very polite and we have met with Tristan twice to discuss the mortgage. He has been so nice and accommodating and he is the reason we have decided to go with Windsor federal savings for our mortgage. Plus the rates are great which is a bonus! We were so happy with our service that we will be opening up bank accounts and recommending the place to our friends!

From the owner: At Windsor Federal, we put community first. "Neighbors Helping Neighbors" is much more than a…read moretagline for us; it speaks to our culture, and values, as an organization. We're here for you - our customers, neighbors, and communities.

I had a wonderful experience opening an account at Simsbury Bank. The staff was knowledgeable and…read moremade the process quick and easy to understand. I'm glad I decided to bank locally.