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    Northwest Driving School

    4.0 (4 reviews)
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    11 months ago

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    4 years ago

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    Oregon Driver Education Center - Developing Elite Drivers

    Oregon Driver Education Center

    2.3(108 reviews)
    33.3 km

    I would give the Oregon Drivers Education Center one star--zero if that were possible…read more The actual driving instruction was okay and they did teach my son how to drive. However, the overall experience with this school was frustrating and poorly handled. First, it is extremely difficult to schedule driving sessions with this school. Getting drives scheduled was unnecessarily complicated and took a lot of back and forth. Another major issue was their record keeping. After one of my son's drives, the instructor accidentally put another student's results on my son's account, showing that he had passed when he actually had not. That is a serious mistake and felt very unprofessional. On his final drive he did pass with a 90%, and the instructor that day was very nice. However, he was never given a certificate or any documentation. The next day I logged into his account and it showed he passed. I called the school to ask what we needed to take him to the DMV and was told we would receive an email and could go to the DMV in three to five days. Eight days later we had still received no email, no certificate, and nothing in the mail, but other parents said the DMV should already have the information, so we went anyway. When we got to the DMV, they had no record at all that my son had completed driver's education. The DMV told me to call the school. When I called, they had to look up his account and gave me a "confirmation number," saying that should work. The DMV told me they cannot use confirmation numbers and the completion was still not in their system. The DMV staff then had to call the school themselves. After several minutes of the DMV speaking with them, the school finally sent the completion information over correctly so my son could proceed. We paid almost $700 for this program, and the amount of confusion, poor communication, and runaround we experienced was unacceptable. I have another child who will need driver's education soon, and after this experience, we will absolutely not be using this school again. I would give the Oregon Drivers Education Center one star--zero if that were possible. The actual driving instruction was okay and they did teach my son how to drive. However, the overall experience with this school was frustrating and poorly handled. First, it is extremely difficult to schedule driving sessions with this school. Getting drives scheduled was unnecessarily complicated and took a lot of back and forth. Another major issue was their record keeping. After one of my son's drives, the instructor accidentally put another student's results on my son's account, showing that he had passed when he actually had not. That is a serious mistake and felt very unprofessional. On his final drive he did pass with a 90%, and the instructor that day was very nice. However, he was never given a certificate or any documentation. The next day I logged into his account and it showed he passed. I called the school to ask what we needed to take him to the DMV and was told we would receive an email and could go to the DMV in three to five days. Eight days later we had still received no email, no certificate, and nothing in the mail, but other parents said the DMV should already have the information, so we went anyway. When we got to the DMV, they had no record at all that my son had completed driver's education. The DMV told me to call the school. When I called, they had to look up his account and gave me a "confirmation number," saying that should work. The DMV told me they cannot use confirmation numbers and the completion was still not in their system. The DMV staff then had to call the school themselves. After several minutes of the DMV speaking with them, the school finally sent the completion information over correctly so my son could proceed. We paid almost $700 for this program, and the amount of confusion, poor communication, and runaround we experienced was unacceptable. I have another child who will need driver's education soon, and after this experience, we will absolutely not be using this school again.

    Woodburn location has a trend to put drivers in a difficult situation at the end of the test if…read moreeverything has been done well before then fail them. Good business for them at $75 a test and if you take their driving course after failing, even better.

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    Oregon Driver Education Center
    Oregon Driver Education Center - Clackamas ODEC

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    Clackamas ODEC

    Tom's Driving Academy

    Tom's Driving Academy

    3.1(12 reviews)
    40.1 km

    Loree, the owner of this driving "academy", is in desperate need of training relevant to business…read moreethics, among other things. She is unpleasant in general, questionable in her role as an "instructor", and unapologetic as well as unaccountable. After an incident in her class where my high school daughter and I were specifically singled out for harassment, Loree determined that my intention to reach out directly to ODOT was a "threat", and expelled my daughter (who had participated respectfully and had never missed a single class session or driving lesson) from her program. A legal challenge had to be made, and a complaint to ODOT filed. If you prefer to interact with a driving school that is ethical, with a strong customer service orientation and an eye towards treating students fairly above all, this is not the right driving "academy" for your family.

    Unfortunately disappointing; while it did take Loreen (the owner) several days to pick up the…read morephone, that is not the most disappointing part of this review. While she may be an adequate "driving instructor," I don't believe that Loreen is necessarily at her best when she interacts with people. Especially when it involves taking accountability and apologizing. Loreen and I spoke on the telephone twice, for a length of time before coordinating dates/times that would best suit my daughters schedule and hers. After verbally discussing pricing and scheduling, a PayPal invoice was delivered to my email address. 1. The invoice was incorrect. When I telephoned Loreen, I asked her to please send a corrected invoice. She immediately countered with, "No, I didn't make an error. That is how much the driving lesson cost." Needless to say, the invoice was again emailed with the correct pricing. So YES, she did make an error and NO, she did not apologize. 2. An email with dates for the scheduled driving driving dates/times was to be emailed to my daughter. (I had placed them in my calendar as well). It was not emailed, even after calling twice to remind her. 3. Yesterday was suppose to be my daughters first driving lesson. At 10 minutes past the hour, no driving instructor had arrived. I telephoned Loreen, she said that she had no recollection of us speaking and that she certainly would not have scheduled driving instruction without payment. I DID pay, the same day that the invoice arrived, via PayPal. Which she discovered after looking at her payments. Her tone with me was condescending and rude. To finish out an otherwise long review; I understand that we all make mistakes. That life can be stressful and overwhelming. That being said, it would have been professional and humanly kind, for Loreen to apologize and make an attempt to remedy her error. Instead she has overbooked with other clients. After a couple telephone conversations, she is refunding me in cash today (I don't trust her to actually send a refund otherwise). People, integrity and kindness go a long way in this world. You will be pleasantly surprised how people lean into you, and are inspired by your light. Pay it forward here and there, and be kind. Take ownership if you have made a mistake and do your very best to remedy it. :-)

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    Tom's Driving Academy
    Tom's Driving Academy
    Tom's Driving Academy

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    Northwest Driving School - driving_schools - Updated June 2026

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