I would highly recommend Ken and Cherry at Customized Massage to anyone! My mom originally…read moreintroduced me to them, and my wife and I have been going ever since. They're both amazing at what they do and always make you feel comfortable and well taken care of. Every massage is personalized to what you need that day, and we always leave feeling so much better. We're really glad my mom introduced us to Customized Massage and would absolutely recommend Ken and Cherry to anyone looking for a great massage!

Love this place! I've gotten massages for both my mother in law here and really enjoy it every…read moretime. The location is easy to find right in Kent and close by my home in Renton. The prices are also reasonable given changes to price increases

This place was awesome...until it wasn't…read more My experience there with staff and most massage therapists have been amazing. The owner, Teresa Fromm, however, is a different story. I switched insurances at the end of July and had a service every day for like 10 days to utilize my benefits. For years I've used my Navia/Flex Spending account to pay my copay. Early September she addresses me loudly from the front desk about how I owe $60 in copays. When I questioned how she stated it was because her staff hadn't run my card so 4 copays went unpaid. I explained my frustration with that because they had always ran my card and that now, the Navia card was turned off. She took no responsibility for her staff and kept saying "well you still need to pay it" as if I said I wouldn't. I was just expressing frustration about her staffs unfortunate bad timing when it came to not doing their job. At one point I said "being in between jobs, unexpected bills are a hardship" to which she loudly said "IT'S ONLY $60". It was embarrassing. When I told her that she was very unprofessional, she said "talking to you is like talking to a trash can" and walked into her office. She then came out and said "FINE I'LL JUST WRITE IT OFF" which again, was embarrassing. I'm not broke. I just wanted some accountability. I was shook. I also tried to be kind and assume she had a bad day. I kept my other appointments, knowing that I rarely had to see her. I like the therapists there but clients are supposed to get 50 minutes of massage but are constantly shorted by their lack of time between clients. It's another frustration there. Then, I came in yesterday and they brought me to a room with a therapist I don't like. I immediately saw this person (who's head was down as they were making the bed) and stepped back from the doorway and said "no" because this wasn't the first time they've tried to put me with that person. It's also not who they told me I would be with when I made the appt. That therapist also never saw me. I ended up seeing someone else for treatment. Afterward my appt., Teresa brought me into her office and IMMEDIATELY yelled at me telling me I was "rude to the therapist" (the first one, whom I never interacted with) and "fired me as a client". I will be filing formal complaints about her through the right channels. In the course of the short interaction she said "there are 5 therapists that won't work with you here!" News to me, especially since I see the same people repeatedly. Seems if I was such a problematic client, a conversation should have been had a LONG time ago. I also typically see the same people over and over so...I knew she wasn't being honest. I believe that she's just been waiting since the money situation to come for me. I have every right not to be forced to get a massage by someone I do not like. Teresa is incredibly unprofessional for expecting me to just shut up and accept it. I know her staff apologized to me for the outburst about the money...it was cringe to hear someones staff have to be embarrassed for their boss. That said... Many of the therapists are great there but I would avoid putting money in this woman's pocket. To be demeaning and hurtful to clients is never ok and as the owner she should be setting the example for professionalism. Instead she's rude, loudly embarrassing and unprofessional. Go somewhere else if you can.

I'm pregnant and was excited that a massage would be covered by my insurance. Unfortunately, I did…read morenot have a good experience. After I was done changing and getting on the table, the massage therapist came back in and casually said that while in the break room he was talking to the other massage therapists and they said they all felt bad that he had to do a prenatal massage and that "they hate when they have to give prenatal massages". For the massage I needed to lay on my side as expected because of pregnancy. And while it was a comfortable position, he only massaged half of my body. Never turned to the other side and he said this is the way prenatal massages are done. I didn't really realize how bad the experience was until I told my doctor and saw how shocked she was. Thankfully she won't be referring to this location anymore. If you're not pregnant I'm sure this place is great. But if you're pregnant I highly recommend finding a different place.

I found Tonus because I purchased a livingsocial voucher. I'm glad I did because the first…read moretherapist who massaged me was fantastic. I forgot her name, but all of a sudden she's no longer there. Then I found out my former therapist Sandi who used to own her own massage business also worked there. She had a strange schedule so it was difficult to get an appt with her, then she moved away. So I tried others they were fine. Some were, some not to my liking. I heard the owner was fantastic, but I was never able to get an appt with her. It's more clinical than a day spa feel, but the place is clean, and comfortable. I decided to purchase a package deal they offered. Everything was fine pre-pandemic. But 2020 came around and we had to wear mask while getting massaged. I normally would be fine with except, I can't wear mask due to my asthma. So the last time I came in for a session, I was able to remove my mask faced down, then face up I had to wear my mask. All of a sudden I started wheezing. I tried to enjoy my massage as much as I could. I ended up sick with asthma the rest of the week, I messaged the business to let them know, and the owner was gracious enough to not only refund my last treatment, but the rest of the sessions I prepaid. Sad, because this place is only a 10 minute drive from my home. I ended up finding a therapist who would massage me unmasked, but the drive was 30 mins. Darn Corona!

I have been going to Tonus for years. I have been going to Wes for medical massage. He is very…read moreknowledgeable about how to work out the tightness in my shoulders and upper body due to work issues. I have referred friends to him that also love his work. It's a great place. I always feel welcomed when I go into Tonus. My husband and son also go to Tonus. Highly recommend !!

Laura is great. She is just what you want in a masseuse. She has a good grasp of anatomy and the…read moresomatic empathy that lets her give your body what it needs. I have been looking around for a good masseuse for some back pain. I'm new in town and tweaked my back during the move. I wasn't looking for a relaxing experience (though it was relaxing), I was looking for help healing and that's what I got. Ask for Laura.

First time visiting Bisho Bodywork but it won't be my last. Mindee was wonderful. Was feeling…read moretension in my neck and shoulders and Mindee was able to massage it all away. Relaxing atmosphere. Spotless massage room. All the special touches to make the experience fantastic.

I've been looking for a local massage therapist and came upon Monique's business, I figured I'd…read moremake an appointment given all the great reviews. Within a few minutes of being on the massage table I knew I would already book a second appointment. She has made the massage room an inviting environment, and she listens carefully to your needs. I had a 90 minutes deep tissue massage and she hit on every issue I outlined. I have already been back for a second appointment and already on the books for a third appointment. So glad to find an awesome local massage therapist.

Monique was absolutely amazing! She was very kind, listened to what I wanted to focus on while…read morestill providing a great full body massage! I feel so relaxed and as if my aura has been refreshed! I will be booking again!!

The best firm but gentle massage I've ever had. She was also super efficient with scheduling and…read moreanswering any questions or concerns i had. You won't regret booking here!

I am so glad I have found Kristi she is truly amazing! I have been to many massage therapists for…read moremy neck and back pain and Kristi is hands down the best. I walked out feeling so much better. I will definitely be back and highly recommend Kristi. I also love the online booking it makes it so much easier to make appointments!

I hadn't been here in a couple of years, and now I remember why…read more When I booked my appointment, I specifically requested a deep tissue massage when I called, confirmed it again when I checked in, and reiterated it when my therapist came into the room. Unfortunately, what I received was nowhere close to deep tissue--it wasn't even firm pressure. To make matters worse, my 90-minute appointment was cut short. During the session, the therapist repeatedly found reasons to step away. In total, he was out of the room or away from providing treatment for approximately 11 minutes. After the first 60 minutes, I was asked to get up and move to a different room for the final 30-minute foot massage. While I was waiting, the therapist spent time cleaning hot stones and remaking the massage table. Those tasks should be completed between clients--not during a client's paid treatment time. Service should be continuous throughout the scheduled appointment, and 11 minutes of non-treatment time is simply unacceptable. The foot massage itself was especially disappointing and felt like an afterthought. I tried communicating my preferences and even offered feedback on the pressure and technique during the session. As a licensed massage therapist myself, I understand the physical demands of this profession and appreciate the effort that quality bodywork requires. Unfortunately, this session lacked both the pressure and the intentional therapeutic work I specifically requested. Despite my attempts to communicate, my requests were ignored. It feels like they simply tell clients what they want to hear to get them in the door instead of delivering the service they promise. The massage was a complete waste of my time and money. Even though the price was inexpensive, it still wasn't worth it. To top it all off, my credit card was charged three times, and now I have to drive back just to get the billing corrected. This place used to be much better, but it has become incredibly disappointing. I would not recommend it.

Average massage.... low priced but you get what you pay for. If you want something relaxing for…read moreyour back, maybe not the spot - better on feet and shoulders

I read the great reviews and decided to book a couple's massage for my husband and myself. It was…read morethe first time in months that we able to arrange for someone else to help with our kids. I got him all pumped up for this and when we got there? The gentleman was totally confused at why we were there. He explained that he didn't read the booking and wasn't able to do a couples massage since he had someone right after the appointment. It might be the best massage on earth but we won't ever know because they use a booking app that they don't read. Will definitely go elsewhere in the future. Super unprofessional and the reaction by the massage therapist was really flippant like it didn't matter. This was going to be my husband's father's day treat since we spent the actual weeks around father's day in the hospital with our daughter so this was just a huge bummer.

Michael was great. It.was my wife and I anniversary so we decided to get massages but could only…read morebook 1 for the day but when we got there he took us both even though his hands would suffer for it. The massage itself was great. My entire body is very sore like I'm made up of 1 gigantic bruise so I was expecting it to be a really painful massage. In a few areas it was but over all it was far less painful than I imagined. I had no pain afterwards though. The guy either has magic fingers or is just THAT skilled. I got this massage 3 days ago and have for the first time in literal years slept through the entire night without waking up. We conversed throughout the entire massage. I'm sure some people may want to sit in quiet but not me. TLDR; Best of the best masseuse. Highly recommend. He's very interactive with his clients which I enjoy.