While I understand insurance companies are only out to make money for themselves I feel the way the advisor told me of my rejection was completely unprofessional. He told me that due to a pre existing condition I had "the insurance company thinks I am too much of a liability." I told him they can just add exclusion criteria and really all I care about is having disability insurance if I get into a horrible care accident or something and he told me again that I'm just too much of a liability and they had "several concerns" insuring me. I'm a healthy female with a minor condition. Now because of them I will have an insurance rejection on my record and the way the news was delivered was extremely unprofessional read more

I am amending my review thanks to the quick response of Samantha Jones and Frank Hom. They definitely made up for the lack of customer service I received from my agent. Immediately after posting my review on Yelp I received a string of phone calls and emails from Samantha (Client Relations) and Frank (Director of Network Office Supervision) confirming to me that not only would my life insurance policy be cancelled, but they would guarantee I received a refund. They immediately emailed me a form to implement this and once I had it filled out and returned to them, processed the paperwork. Despite the rocky beginning I had with this company, I was reassured in the end that they had done their best to provide the satisfaction I needed so I would not go away with a bitter taste in my mouth. Thank you again, Samantha and Frank, for all of your help. In summary, I believe Northwestern Mutual has some talented people in their company, and depending on who your agent is, you can be very happy with the services they can provide to you. read more

If I could give a -00000*s I would. Fair warning run away from this company! They are decieptful, greedy and fail to tell you the truth about your policy. When you need your money from a whole life policy you cannot have it till you are dead - news to me decades later when I needed it after COVID financial loss. They do not communicate, send routine premiums or ask for updates - ever and tell you that kind of "service" is your respnsibility - it is only a "courtesy" on their end! I surrendered my policy when I learned the truths and got smacked with IRS penalties - they do not tell you this untill the deed is done and you are holding the bag. Check BBB reviews and legal action re Northwestern Mutual and beware of intermet and social media manpulation that untruthfully endorses thier services, hides the truth and increases NWM profits with lies. read more

Terrible customer service, namely Earl Leyda. He was rude ---no customer service skills and doesn't realize when he is wrong. Also they unfairly charged me a $50 maintenance fee (which is typically charged annually) even though they havent even managed the account for an entire year at this point. Its actually been under a year and I decided to transfer my funds and take my business elsewhere because they lack severely in their integrity and professionalism. They switched my advisor without notice and the new advisor did not even have the decency to reach out and introduce himself or make sure that we are on the same page with things. He did, however, collect his monthly fee. He is terrible. His name is Nicholas J. Lamanna. When I called and asked why this was, the rep said :it's not best practice, but it happens". Really? I dont think so. Save yourself from these crooks. I switched to Fidelity and the rates, fees, customer care is so much better. read more

This review is specifically for Giordano Salvetti. He does not care to remember important investment numbers agreed upon in meetings but does take the time to make a long list of people he wants you to refer him so he can make more money off of you. He will uncomfortably list out each person and then make you feel bad for not agreeing to refer them. He will also debit your account without telling you in advance. He initiated money to be drawn from my account for an IRA then in our next meeting asked me how much I wanted to be taken each month. This had me very concerned as the money had already come out. When I asked him where that money went he said he wasn't sure but would find out. This was extremely unsettling and I requested to cancel all contracts the next day. This was more than a month ago. Gio never even responded to my email request to be refunded but I was sent electronic documents to sign for canceling. Now I find out that I am not able to get my money back until 6 months of the paying into the policy that has already been cancelled. There is an extreme lack of transparency here. I wouldn't recommend Gio or Northwestern to anyone. read more

Will Richardson Financial and his team treated me with utmost professionalism & top-notch service. I highly recommend! read more

PROFESSIONAL AND FRIENDLY I've dealt with this company on more than one occasion. Twice I have interacted professionally with Elizabeth Lim, an associate financial planner with Alex Rosenblatt and William Richardson. Both times I was equally impressed with the ease of correspondence between Ms. Lim and myself. She was very pleasant to deal with, and gives off a very friendly vibe in addition to her professionalism. She promptly returned my calls and emails, which I very much appreciate since this is not always the case in the business world. She was also responsible for setting up appointments with a third party and made convenient arrangements for the meetings. It was an overall pleasure to work with her. read more

Let's be honest, you can't really find a more financially sound insurance company than this one. Being a mutual company, every policy holder has a share of the company. With a dividend rate of 6.0 in the year of 2011, you are totally getting something back for buying a whole life policy here. Outside of life insurance they do retirement planning, investments, estate planning, employee benefits, disability insurance, long term care, annuities and everything you need to help you with a secure financial future. There are a bunch of financial representatives and advisors here but I work with Lenore O'Connor Argyres and she's pretty awesome. So anyway I am totally biased but check them out and decide for yourself. read more

I'm not sure which is a worse investment Nothwestern Mutual Whole Life Insurances or a savings account. A savings account has about the same return as whole life insurance. They promise good returns and give pooor returns. Very sorry I have these policies. read more

terrible company!!! unless the 1 advisor you are assigned to, calls you back you can't do anything!!!! the main office tells you to call your advisor ! The one you just told them you couldn't reach??? go somewhere else and don't say you weren't warned!!! 0 stars was not available!!!!! read more

I met Tammy Weeden a few years back through a mutual friend. Her sense of humor and quick wit made her very easy to like. As a person approaching retirement I had very little understanding of what that process looked like and what I might do to prepare. My experience in trying to understand my previous financial advisers left me feeling like I was failing 7th grade Algebra. As a full time educator with kids preparing for college, Tammy devoted hours to helping me understand options and make decisions that were outside my realm of experiences and strengths. Tammy made it manageable for me to follow the conversations and gain clarity in areas I thought I would never be competent in. Those conversations have resulted in a huge difference for the better in my life and for the over all well being of our family. Over the last 3 years, Tammy has been diligent, thorough and more dedicated to my financial well being and comfort than any professional I have experienced. One of her many striking abilities is to present information in ways that I can follow. She knows more about my learning style and spending behaviors than I do and has been diligent in helping me to make choices aligned with my values rather than my habits. Her relationship to integrity and care for her clients inspires me to be a more dedicated professional, her strong heart for people's financial well being is genuine, and her knowledge is always current. She is a humble and amazing professional to which I will always be grateful. Meg Hozack read more

if you're looking for a financial advisor don't go with NWM they're a total scam and a bunch of liars. They will tell you one thing in your face and do another behind your back! read more

This issue is with a particular Financial Advisor on the Wealth Management team, named below. I had been referred to Northwestern Mutual by a friend who had been working with a great Financial Advisor in Milwaukee since the beginning of Medical School. As a new investor, I wanted to get started saving for retirement as well as setting myself up for a secure financial future. I had thought that I would receive​ professional and understanding advice. However, that was not the case. When i first started with the general questions during my advising session, everything​ seemed great. I was told that I was in a good position due to my propensity for savings. After we opened my investment account, I found out that my Financial Advisor was investing in Mutual funds. I had told him that I was completely new to the process, yet while he mentioned the 1% fee that NWM takes, he failed to discuss with me the 5.75% sales charge on class A funds or the .65-.75% expense ratio. I discovered this when I received​ documentation about the fun from the advisor's EA. When I questioned this a call was set up. When I sent another email requesting information on what the process looked like IF i decided to withdraw from NWM services to prepare for all aspects of the call, the Financial Advisor, Will Richardson III, sent a very abrupt email stating that we are not a good fit to work on my investments and that he was cancelling all investments​ made on my behalf and that he would return all the money back to me. In addition, nothing needed to be signed. I followed up with an email saying that I would take that email as confirmation that my account would be debited and asked for a timeline on when I would see the funds back in my account. Let me say that I've seen paint dry faster than the response I got....which is nothing. I reached out to the NWM general hotline. They were able to help settle my account and gave me a timeline on when I would get my money back. Will has yet to respond except to show that he cancelled my call. I have no confirmation from him about the credit to my account nor about the timeline. I am highly disappointed in NWM, and while i might not be a high net worth individual, due to my career and circle of friends, I know/work with a lot of people who are. I will definitely tell them to stay clear of NWM and may even tell those who already invest that another company would be a better fit; one who respects even those who might not have millions to invest. read more

I had disability insurance with Northwestern Mutual and another company for many years. I became disabled with doctors letters regarding my disability and Northwestern Mutual gave me hell and tried everything to avoid paying the claim, the process dragged for 6 months, they assigned a lady with one objective to try everything to prevent from paying the claim, she tried to make things extremely complicated and complex and demanding impossible documentation, she refused to provide me her email address (she said it is not NWM policy!) , and the phone number she provided you could only leave a message and no one would call you back!. The other disability company I had paid the claim immediately without all the games that NWM played. There is nothing worse than being disabled worrying about your health, having no income and the insurance company that has been collecting the high premium for many years keeps complicating things and inventing hurdles as not to pay. Worst experience ever! NWM should be banned from providing disability Insurances, I believe they operated in an unethical way and in bad faith. Dealing with NWM was like a Horrible nightmare read more

Why isn't there a way to give zero stars? I want to echo what another person wrote in their filtered/unpublished review. The financial advisors are salespeople out for their best interests - not yours. I have been getting pressured to get life insurance as a financial investment and was told that I could take the money out after a period of time TAX-FREE and that this is a huge advantage. It was clear during our discussions that this would be a financial investment for me to use when I retired - I do not have any dependents. Well...I researched this and you do, in fact, have to pay taxes on any gains when you cash out the policy. Another thing I'd like to mention: As the filtered review stated, I was also shown a graph that illustrated substantial gains.) We had also agreed on a risk profile and I finally noticed that the risk profile on my statement is WRONG. In addition, we had agreed on a plan and the advisor completely forgot about it, never followed up, and reverted to the "standard" thing most people do. Today, I was given another wrong piece of information by this same advisor. I'm not sure if the advisor is lying or misinformed...but I'm seriously considering other options at this point. Caveat emptor. Another thing I'm surprised by is nobody at Northwestern has followed up in my review. You would think that they would want to be aware if one of their employees is incompetent and losing business for them. I assume that they are complicit in these types of practices or they would have responded by now. I should also mention that the pressure to get life insurance was so intense that they actually sent a nurse to my apartment to give me a check up and take blood - without my approval. When I looked back through my email, I noticed that they had sent an email with a date and appointment time but I never confirmed...they just showed up at my door! Unbelievable. read more

I wish I could give a negative star review. This company is full of crooks. I am EXTREMELY disappointed in this company. Our financial representative was Blake Sturgeon and I feel as though he was very deceitful. My husband signed up for insurance that he was not fully understanding of. He was under the impression he signed up for mostly a savings account and that he had access to the 600/month he was giving this man. However, after a year of me bugging him and emailing him and begging for him to send me in laymen's terms and in writing exactly what he signed up for and where our money was going... We just went ahead and canceled the plan. We ended up getting $1,200 of the $7,200 we had given him for the year. We had even asked in the 3 months prior to canceling if we could drop our payments down to 300 and he said yes and never did that. We filed a complaint within the company and they did a 6 week investigation and of course said they did nothing wrong. Blake lied and said he told us we wouldn't see a return on investment for 10-12yrs which was 100% FALSE. If he ever would have told me that we would have canceled right then and there. I would never recommend using this company. I have never felt more screwed over than I do currently and disappointed in a person I thought I could trust. read more

My friend's mother needs to eventually qualify for MediCal and wants to cash in her Annuity. The customer service has been anything but good. They are rude and could care less about someone who has been a customer for years. They take your money and will not cooperate even with a clearly legal Power of Attorney. With all the companies to choose from stay away from this one. The other companies his mother is invested with have not been difficult to deal with read more

I enjoy using their investment platform because it opens up investment options that aren't available to me as a retail investor.

Scam company. They tell you that you have to pay so much in premiums, then when rates change they tell you you owe more money. CON JOB. don't trust any of their sleezy agents. You will notice they put nothing in writing. "Trust me" they will say. They will not tell you the whole truth and once they have your money you are screwed. read more

Amy Corbet (who works for NWM) had the audacity treat my wife and I like we had no idea what we were talking about and further treated us like we were not worth her time because we only had 8k to work with. Absolutely unacceptable customer service. I'll be finding another firm to invest my money. read more

Their insurance agents market their life insurance as an investment product, when it's really an insurance product. They provide you these "illustrations" showing how much your money will grow over the years. IT'S ALL A BIG LIE! Here I am, 15 yrs later, the reality is nowhere close to what I was shown. Ok, fine, buyer beware, you got me! Should've done my research rather than trusting an insurance salesman. But here's the real kicker - the guy had added on some "disability protection" insurance that I never knew about but I've been paying for all these years!! Just found out about it by chance when I called to ask about my annual premium amount. The company's attitude? "Sucks to be you, we're keeping your money, because you signed on the dotted line." Bottom line - I regret ever doing business with this company. I feel they are scammers who intentionally misrepresent their product to deceive consumers. My money would've been so much farther ahead in some mutual fund while paying for a term life insurance policy on the side. SCAMMERS SCAMMERS SCAMMERS!!! In fact, if you do your research, no investment advisor or finance expert (unbiased) will recommend buying permanent life insurance. Those like Dave Ramsey go as far as saying "run away as fast as you can." Wish I knew that 15 yrs ago! :( read more

We used Nwml for 15 years as an investment, it was a good fit for us at the time. However, our needs and investment strategy has changed and we found out some info that made us very uncomfortable (if you die, you do NOT get your cash value back, you only get your death benefit $). Our needs changed and we contacted Nwml ~5 months~ ago and they still have not released the money from all of our accounts! 2 accounts have finally been closed out and the other 2 still "require additional paperwork." They were notified in writing and electronically of our intent to close the accounts 5 months previously and they have procrastinated, put up roadblocks, wasted time, and forced unneeded hoops for us to jump through. We would have left as satisfied customers knowing they provided a service we needed at the time --- but the push back on releasing our money has become ridiculous and just short of criminal. I'd advise anyone to walk away based on how difficult they have made it to return our money to us. read more