DO BETTER! Sick Sick Sick humans leave there after zero treatment, over 100hrs being in ER then in…read morea room, left after the 100th hour of severe decline and no treatment, no rush to surgery, family drive else where, Surgeon told family immediately after surgery, "patient made it in the nick of time". Neglect Neglect Neglect! Thankful for other Hospitals e/Er.

After over a week spent in the hospital I can say that the nursing staff in general was very good…read more Most of them listened to what your concerns are but their hands are tied. Every part of your care is managed by a different department and they don't always communicate so it's very tough to know what's going on if you don't have access to mychart. The rooms were made without any real thought about practicality. They have huge cabinets that take up space that no one even uses. You have to move one bed and all the furniture in the room to get another in or out. That means waking people up in the middle of the night and slamming things into spaces and bathrooms and then bribing them back out. The alarm system went on the blitz and you have Vietnam veterans being forced to hear sirens that sound like air raids having their ptsd triggered. I'm glad they did finally move them to a room far away from the problem but the faulty system went unfixed for over 24 hours. You could not get away from the noise anywhere on the floor. Who wants to listen to sirens and alarms every 5 minutes for 24 hours straight. Who can possibly get any kind of sleep? Now for anyone visiting or going in the hospital. They have one small area for visitors. The back two lots are for valet. That leaves no place for anyone to park unless you park in the neighboring lot for the other building. There was a car parked in two handicapped spaces for 3 days and 4 nights in front of the main entrance but it wasn't tagged or towed. That wasted an entire parking space because of their inconsideration. There's one walkway on the left side coming from the lot for the other building and from the right side of the hospital lot. Problem is, at the end of the walkway and at the turn to the entrance, that's where the wheelchairs are parked for their rides. There's a white rail and a super tight spot to walk though or around with a walker or wheelchair. But you can't go that way because of all the people blocking the sidewalk and the white rail at the side door blocking. You're forced to go out into the street and around where the cars are waiting for valet or for people being picked up. Major safety concern. The valet stand is right there with a bench behind it. They also have a large fan there and a mat for the valet stand itself. That takes up space making it hard for a walker or wheelchair. Whoever designed it didnt take into consideration the people who have special needs or disabilities. They really need to reevaluate the entrance and where they have the valet stand and the people having to walk into the street to get to the entrance. Someone is liable to get hit by one of the cars or trampled by the people rushing to get out when it's raining. The phones in the rooms do not dial outside of the area code. You need to call the operator but have to call and follow prompts for that. It's just as if you're dialing the hospital from home. Dialing zero does not take you to anyone but it takes you to the main switch options to dial. The rooms don't have the direct numbers listed anywhere so someone calling in has to call the operator to be connected. Food service has to be called or they send whatever they want to. Twice they didnt sent sky silverware or drinks. One good thing is they put the numbers for each nurse assigned to you. You can call them directly if you need anything. Discharge takes a long time. They ordered medication the pharmacy couldn't fill. And it was just "oops, you need to call your doctor" when they were informed. You want me to go on a new medication plan that I have no access to. Not good. I personally would not want to be staying here if I had an option as an inpatient. The surgeons and nurses were excellent in what they do, but the lack of communication made it so much worse than it needed to be. I felt I wasn't being heard more than 90% of the time until the very end. Spending over a week as an inpatient, I can't count how many times I wanted to just walk out and leave even knowing how badly it would have impacted my health. The communication was that bad. They let you go home without scheduling follow up appointments when they told you they would. They give you a plan of care and don't bother to give you the tools needed to follow it. They tell you to take meds knowing you can't get them for days because they're not in stock. Quite frankly, I would rather drive to Duke or call for an ambulance to transport me there unless this was my only option.

September 21st 2024, 12 noon arrived at ER @the hospital. Wasn't busy at the time, waited for 20…read moreminutes and was called back to room to wait for doctor. An MRI was scheduled , at 545pm I was taken to Imaging room. At 9pm I was informed of the problems and I would be admitted for surgery the following week. Dr. Brandon Smith , performed surgery on Tuesday , 24th, very competent. I am greatly pleased. Although the recovery process has taken longer than initially expected, I'm doing great. Lost my job due to the length of recovery. Not a problem , what I can't take care of Jesus certainly can. DONT KNOW WHY IM LISTED FROM SAN FRANCISCO - FAKE NEWS!

My mother is 86 years old, has been dealing with chronic back pain for years. Over the past 3…read moreweeks her condition has become excruciating. She came to the ER today and arrived around 1:30 pm. She is laying in a bed in the hallway at 9:00 pm while we wait to speak to a doctor in hopes of having her admitted for treatment. I have never seen such an inefficient process and lack of attention anywhere. It is no wonder medical costs are so high and quality of care so low. I honestly do not understand.

It was easy to schedule an appointment online. We arrived and checked in and were seen instantly…read more The doctor was friendly and made us felt comfortable. We will return if we need to!

Rude and lazy front desk workers. I did not have my insurance card, which is never a problem…read moreanywhere else. Refused to look it up and refused to help.

I've been a patient for approximately three years. I moved here from a large city where I had…read moreexcellent medical care and access to anything necessary. I was concerned about finding reputable medical care which led me to look into Duke related practices. I have been very happy with Kernodle Elon and in particular with Danielle Carter. She has managed to pick up where my old doctor left off and makes me feel comfortable and well cared for. Her knowledge is impressive, she responds quickly to messages/emails and her nurse is very kind. I would highly recommend.

The doctors at this location are truly wonderful, but the staff are disappointingly rude. They…read moreroutinely yell at their clients, and their general demeanor can be extremely gruff. Unfortunately, because of this, the behavior of the front-office and intake/reception staff hurts this medical practice's appearance of professionalism.