Other than the doctor - bit later on that, the service is extremely bad. When I need something urgent, they say the doctor will call back. No call backs ever. Negligence in many fonts. They changed their answering service to an outsourced firm in probably another state which is way more horrible and have no clue of the facility, doctors and operation. But the worst came when the doctor moved away to another location, and they arranged me with another provider 3 months from my requested appointment date. Two days prior, got a phone call that the new provider won't be taking new patients. Fine, left 40 Cross st, and went to the original provider who now works in another location miles away. Even worse experience because of timing/medical record-keeping issues. Now I need my medical records as I want to switch doctors. They have what's on file but the knowledge about my issues with the doctor is completely lost. If you can, avoid this place at all costs. Overall I'd give my primary doctor a four star (after seeing him for several years) - he's fine except when there's more than one problem I see him for, he's overwhelmed or annoyed. I'm ok to visit him twice for two different problems - the issue is timing, appointments etc. suck. I'd rather pay him twice in the same visit. Unfortunately, my primary doctor is not accessible to me anymore. read more

My wife and I have been patients of Dr. Den for years. We actually live farther north now, but still head to Norwalk to see him for whatever needs looking over. He's fair, funny and I believe genuinely concerned about our well-being. What more do you need..? Comments about mean staff or that they have too many patients, etc. are sour grapes as far as I'm concerned. It's a medical facility folks - pop in and pop out. If you're records are that big of a concern - swing by and pick them up...or ask someone to do it for you...You should be judging your care by how you feel - not if you feel like someone is being mean to you...also, it's a two way street - you get what you give and no I don't work for them...just calling it like I see it. read more

My fiancé and I went to the Norwalk Medical Group to take his mother to a first visit with the cardiologist Aparna Srinivasan. When Dr Srinivasan walked into the room she shook my boyfriend's hand that was sitting next to me, skipped me and went across the room to greet my fiancé's mother. After talking for a while to my fiance and his mother, she finally talked to me and her question was: " How long have you been working with her?" And I repeated: working with her? Doing what exactly? My fiance jumped in and explained to her that I was his fiance. Her eye balls came out of their sockets. Then she simply said sorry. Now let us assume that I was the caretaker. Dr. Srinivasan doesn't greet caretakers of any race, or black caretakers. I saw a few patients of color there. Folks you guys need to think twice. It is clear that this ignorant has some deeply rooted issues. Either she is racist or rude or both. Be careful who you trust your health with. Obviously this physician does not understand the meaning of the Hippocratic Oath. She is far from being humble, to say the least she personifies RUDENESS. I hope that the managing entity for Norwalk Medical Group will take this into consideration and will make certain that such attitude is not tolerated in the practice and that the patients, their caretakers, and family are treated with respect during their visit to the center. D. M. read more

I went to the dermatologist for swelling and soreness at my jaw line. There I told it maybe an abscess and I should see my dentist. My dentist was on vacation but their office stresses that I call my doctor to get an anti-biotic that night. When I called Dr. Lewis's office, I dialed #1 for emergency; when someone (who, by the tone of their voice, seemed not in a hurry) answered I explained and they switched me to someone's voicemail!!. I hung up and called the emergency number back and was left on hold for 2 minutes! When that person answered again, I explained that I needed to speak to the doctor. I was told she would deliver the message to Dr. Lewis. One hour later I received a call back from a very uncaring and unfriendly person, who told me the office was closing and that I should go to urgent care. I explained to her that I was feeling very sick with body aches. She kept repeating that she was documenting what she told me. She seemed more interested in covering herself that patient care. I am stunned at the lack of attention I received by your office. The emergency contact does not seem like the correct person for the job given that she did not seem to grasp the emergent concept. Then to wait one hour for a return call and then be told it was too late to be helped by the doctor. I had to wait for my husband to get home from work to go to urgent care since I felt too sick to go myself. It took three hours to see the doctor and get my prescription filled. This is not what I expected to happen when I do have a doctor who could have helped me but chose not to, nor he refer me to someone in the office who could. I met Dr. Lewis last year (when my doctor retired). I was looking for a family doctor for myself, my husband and three teens. However, we do not feel that Dr. Lewis and Norwalk Medical Group can meet our needs. read more

Run, don't walk, AWAY from this place. They are too busy and I guess to short staffed to manage patients in a timely manner. Saw two different providers here and didn't find either to be very helpful or kind. Every time I'm due for my medication refill the fax from my pharmacy is not responded to. A week later I'll follow up with a phone call, wait on hold for more than 5 min, told my message will be forwarded to the doctor and days later it is still not addressed. This should be the easy stuff to manage and stay on top of. I get that providers are seeing too many patients, which is why you should seek out a provider at a different location. read more

When I was first introduced to Dr. Brian Schwender and his Medical Assistant, Kristina Falcon, at the Norwalk Medical Group, I was wholly impressed with their caring personalities and kind ways. I knew from that very moment that my daughter would be treated with exceptional care by two personable, intelligent, and understanding people. I would personally like to express my appreciation to both Dr. Schwender and Kristina, as well as the others involved at Norwalk Medical Group, for treating my daughter with such wonderful care and understanding. She, as well as I, are very greatful for such an effort that was put forth. read more

Trying to find a new provider, as scheduling an appointment here has become quite a task. More than 20 minutes on the phone, on hold, sometimes. And other times, I'm told that only my doctor's assistant must schedule the appointment: this assistant does not call back. Ridiculous service. read more

You have no doubt heard of factory farming, this is factory medicine at its very worst. Generally good doctors but just try and get through to a human even in a dire situation. You will most likely be transferred several times only to be told by a machine (if you are not disconnected in the interim) that someone will get back to you before the end of the day. Don't hold your breath! This nightmare, frustrating, anxiety producing scenario plays out repeatedly with every contact that I have made over many years. It is not a problem dealing with 450 people per day as long as there is is adequate semi- intellgent staff to provide reasonable care.This is not the case here.The extreme profit driven mentality of this group comprises patient well being at every turn. read more

Waited months for an appointment then they called me up the week before to tell me that doctor is leaving so I can get an appointment next year! They were not even apologetic about it. What a joke, glad I never actually got to go there if this is how they treat patients. read more

The size of this practice enabled it to carry the zostavax my primary care physician didn't and I had to look for a long time to find a provider. NMG had it and my visit with Dr. Pino was timely, and he was very attentive. read more

I have waited two days without satisfaction to get the results of an ultrasound. Dr. Gaday has been unavailable. It is Friday afternoon now 3:35 pm. Should I wait all weekend to see if I have a blood clot that moves!! I will never darken their door again. read more

Dr Yee is very thorough. However, the administrative support is terrible. I have issues every time I try to get a script refilled, order blood work before a physical, and scheduling an appt. They need a strong administrator to revamp their customer service. I am shocked when I have to use other specialty practices and find how responsive they are and how much technology is used to make it easy to deal with. read more