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    Norwood Quick Stop

    2.3 (3 reviews)

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    Spec's Wines, Spirits & Finer Foods - Spec's Wines, Spirits & Finer Foods logo

    Spec's Wines, Spirits & Finer Foods

    1.0(1 review)
    2.1 mi

    About a month ago at Spec's Liquor Store in Hurst, I witnessed a situation that left a bad…read moreimpression. An employee asked a manager for help, and the manager -- a heavyset gentleman with a beard and longer hair -- responded very rudely, acting irritated that he was being bothered. It was uncomfortable to watch and not how staff should be treated. Unfortunately, I had my own negative interaction with the same manager today. I tried to return a can of vanilla whipped cream that never worked, even though it was fairly expensive. The cashier mentioned that many customers have had problems with this specific item and that people return it often. When the manager came over, he spoke in a rude and condescending tone and told me he could not return anything he couldn't resell. When I asked why something defective couldn't be returned, he insisted it was company policy. Based on that, I left and had the cashier throw the item away. Once I got to my car, I checked the Spec's website and saw that their return policy actually allows returns for defective items -- exactly what the cashier had said. I went back inside, showed the manager the policy on the company's own website, and asked for the corporate office number. At that point he sent another manager named Bree, who handled the situation professionally and processed the return. She even said she didn't understand why the item wasn't returned in the first place, since the vanilla whipped cream is a known issue. I appreciate Bree correcting the situation, but the original manager's attitude and refusal to follow the company's policy made what should have been a simple return unnecessarily frustrating.

    From the owner: Texas' largest locally-owned and operated liquor store offering a huge selection of liquors, wines,…read morebeers, snacks, and gourmet foods at over 200 locations! Shop our Hurst location for low prices on your favorite spirits!

    Norwood Quick Stop - beer_and_wine - Updated May 2026

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