Because we are new to the area, I did not know where I should take our computer for repair. Based…read moreon a recommendation from a neighbor, I took it to Computer Pro. Jesse did a super job repairing the computer, did it quickly so that my business would not be off line for long, and at a very reasonable price. If and when I need our computer to be repaired in the future, Jesse will be the person I turn to.

what a great experience ! hard drive crashed making it inoperable. brought Jesse my PC Friday…read moremorning and picked it up that afternoon. Better customer service and experience than dealing with a big box store trying to empty your pockets. Thank You!

Twice in one year I've needed computer repair. One a laptop with a cracked screen and hinge and my…read moredesktop with a major virus. Royal Oak Computers has come to the rescue both times and fixed them both promptly, and at a fair price. I'm super happy with their customer service.

Again my computer suffered its semi-annual crash. Royal Oak Computers repaired in a couple of days…read more-- again as good as new. Thanks.

These guys are fantastic! Every time I've taken my laptop in to get fixed, they're timely and…read morecordial.

We love Warren Systems at Team Waldo Realty - they are fast and efficient. When ever we have a…read moreproblem it is fixed right away. They are the only company we call for our computer and system issues and set up.

I have tried to schedule an appointment via Thumbtack 3 times to address an urgent network set up…read moreat my store - I got 3 appointment confirmation and all were no show ! On Saturday I sent few requests via Yelp and Nova ITS (Todd) responded right away ! He came first thing in the morning on Monday and set up the network on the spot - I highly recommend NOVA ITS I wish more people will focus on excellent service so important to recognize service excellency from time to time.

I had a great experience with Todd. He was very professional, super nice, and easily took care of…read moremy Networking issues. I had him do three Ethernet runs through my home and it was finished exactly how I wanted it. I'd definitely use him again for any IT services.

I have utilized Rob's expertise twice over the past 4 months, the first was an upgrade to my laptop…read moreand the second he saved years and years of family memories for us. The hard drive on our old desktop kicked the bucket and Rob bought some special software and was able to get every picture and every document off of it. Needless to say if your in Shenandoah County or anywhere remotely close, he's hands down the best in the area. Rob is very reasonable with his pricing, his quality of work is superb and he is as honest as they come, I'll vouch for him any day of the week.

Top notch PC Constulant. I have worked with Jerry, the owner, on numerous projects and the while…read morehe is extremely talented with PC maintenance, repair and upkeep, he has a drastically different approach than most managed services firms in the area. He actually takes the time to teach his clientele how to avoid issues in the future, he explains how he is fixing the issue, what caused it and how they may be able to resolve the issue themselves? Should it happen again. In a world where everyone is after money only, Jerry breaks free from the norm and dares to put the power in his clients hands. He gives them the keys and let's them drive as much or as little as they want. Some of his clients don't care to know how it's fixed, just that it is fixed and he is fine with that too. Extremely reasonably priced, Speedy response times and an overall great guy, with whom to work. The most important thing about Jerry and his business is that they are 100% HONEST. Unfortunately, a rare find in technology these days. Shared Knowledge Technical Solutions is THE go-to IT firm in the Frederick county-shenandoah valley area for small business.

I had a great experience with the guys at Shared Knowledge Technical Solutions. Unfortunately, my…read morecomputer had a reboot issue and after many hours of trying to fix it on my own, I finally called the shop. I was thankful that I could drop it off that afternoon and they could start working on it the next day. Scott chatted with me for a few minutes to understand my goals with fixing the computer and called to provide status updates. While it turned out to be a rather rare hardware issue and the computer was useless (which was in line with what I had read when I was trying to fix it myself), I was able to recycle it through the shop at no charge which was at least a good way to get closure on the issue. Definitely recommend!

Nigel is efficient, courteous and very knowledgeable. He manages repair time very well. He…read moreexplains what he is doing and is very patient. His rates are fair and reasonable and worth every penny.

We called this company for an estimate regarding some of our desktops and laptops for our financing…read morecompany versus using Geek squad and they ended up saving us near $300. They are honest, quick and they FIX the problem. Definitely try them out if you have a need and stop by their new location.

In today's age, a personal computer is more than email and web surfing. It could be a person's…read morewhole means of banking, communicating and such. When a big name computer center did not touch my pc for four days, I reached out to Fatech. In a few moments the issue was determined and a course of action agreed to. I got my PC back in less time than it sat at the other store. These folks are great. I will definitely come back for future PC needs.

Had some trouble with a case swap on a high end gaming pc. They were able to help me super quickly…read moreand charged a very reasonable price. Very knowledgeable and made sure I was well informed about my new rig. Highly recommend!

My Dell desktop computer was slow, locking up. They found a faulty hard drive. Installed a new one…read more Upload my old files. Works great now. Quick turn around, reasonable price. I highly recommend them

Sloppy Workmanship, Broken Components, and Misplaced Trust I…read morebrought my Alienware Aurora R10 gaming desktop here for a BIOS recovery issue. I chose this shop because the owner's son was very respectful and well-mannered, so I decided to give them an opportunity. Despite being a 7-year-old system, the shop seemed amazed by the premium hardware inside, including a Ryzen 9 16-core CPU, an NVIDIA RTX 2080 Ti with 11GB of Samsung GDDR6 video memory, 64GB of gaming RAM, and 4TB of total storage (a 2TB SSD and a 2TB hybrid OEM Barracuda HDD). Unfortunately, my trust was completely misplaced due to incredibly sloppy workmanship all the way around. The Key Issues: Hardware Damage: The technician forced the internal power supply swing-arm shut without properly routing the wires. They snapped the locking clip entirely off my secondary 2TB hybrid hard drive port, destroying the drive (which housed my entire Steam library) and leaving plastic debris inside the case. Misrouted & Disconnected Wi-Fi: The WLAN module wireless antenna wires were routed incorrectly and completely disconnected, just sitting loosely in front of the chip. I had to manually reconnect them myself just to get my Wi-Fi working. Incorrect Assembly & Error Codes: They plugged the liquid cooling pump and the CPU radiator fan into the wrong motherboard headers. This threw an error banner on boot, which the owner tried to click past and dismiss as "nothing" until I investigated it myself and pointed out the reversed cables. Missing Safety Parts: They left three motherboard screws completely out of the system. Even worse, they forgot to reinstall my plastic GPU support bracket and a rear PCIe slot cover, leaving a heavy graphics card sagging with zero support and an open hole in the chassis. Inconsistent Communication: I was told they desoldered the BIOS chip to program it externally, but visual inspection showed no evidence of any desoldering work on the original board. It cost me $364 in labor, diagnostics, and a replacement motherboard, plus the cost of a ruined hard drive. Now I have to make a separate trip back after the 4th of July just to retrieve the structural parts they left out of my machine. If you have high-end hardware, buyer beware.

Caden was very knowledgeable and helped get my computer back up and running. Figured it'd be a lot…read moreworse but he guided me towards using my warranty so I can replace the bad part without spending any more money

From the owner: Local on-site computer repair and small business IT support…read more 10+ years experience. Fast, honest, no upsells. We fix slow PCs, network issues, data loss, Windows errors, and more. Same-day service available. Serving Winchester, Stephens City, Frederick County, and nearby.