Called to make a bloodwork appointment this morning, and the automated message said "your wait is under 3 minutes" so I waited on hold. Three minutes later the message again said "your wait is under 3 minutes," so I continued to hold, figuring I must be next. Three minutes later the message said, "you are #14 in the queue, would you like a callback?" I guess the standard message, no matter how long the wait, is "your wait is under 3 minutes". Why say anything if it is almost always a lie? SMH read more

This urgent care/medical office continues to treat my family and I like family. Especially with the flu and strep running ramped this season, I have visited several times with different members of my family. When my children are scared, they ease their fears. When mommy has been worn out overnight, everyone chips in to take some of the pressure off. The front desk, the nurses, the doctors, everyone truly cares for every patient that comes in there. You feel they are there for your betterment. You may not always agree with them, but you know they care. As long as my insurance allows and I'm living in leesburg, va; I will always bring my family to the Nova medical family. read more

Nova Medical Group - My eldest child sick with the flu. She hated the mask on her face. She was too sick to fight me much on that decision. - Internal Medicine Near Me - Leesburg, Virginia

Recently had appt for annual physical and lab work. Very efficient staff but very impersonal feeling overall. It feels like Kaiser- heavy focus on self referring to specialists within the system and ordering tests. I feel like I should get a second opinion before taking their advice. It's how I feel when I take my car in for service..... read more

Staff is usually nice. Can be busy depending on the time of day. There is a receptionist who finagles your walk in as an appointment to the insurance company so that your copay is lower. And that person is my hero. I starting coming here bc I was new to the area and took the closet doctor that my insurance website suggested. I needed a new general practitioner, a physical, and some tests for my new job working around kids. I ended up seeing one of the NP's and now have seen both of them. They're both nice and I usually prefer np's over the doctor's as they are more available and typically less intimidating. I love that they're open extended workday hours and 7 days a week. read more

Most of the equipment in this center does NOT work. The staff was pretty un accommodating and unapologetic as well. Enuf said!

I would like to give this place a zero but I cant front office staff was very unprofessional , wait was god awful. If you have an emergency don't go here , you just might die in the waiting room. Horrible place Update one month after my girlfriend went to this place for and emergency, they finally called her back with lab results from her initial visit. I kid you not , they had the nerve to say we are calling you about your next steps. 1 star is to good for this place. STAY AWAY read more

I went back for a Rx refill. A few quickly highlights: -Most of the doctors I knew are gone. I don't know yet if that is good or bad, probably a little of both. -For the first time EVER the gal behind the front desk was pleasant. -I got aggitated because the nurse wanted to ask detailed questions to fill out some questionaire on the computer about my condition... and I didn't come to see a nurse, I came to see a doctor. About half way through I told her I was done answering the questions, that if I wanted to do a computer questionaire I would have stayed home and gone to WebMD. She didn't give me a hard time, apologized and said OK. -I was there for 57 minutes after my scheduled appt time before the doctor walked in to the exam room. She said she'd been waiting on another patient who was in the bathroom, and she didn't know I was waiting on her. Seems like a major system problem to me. My appt was 10 minutes. -The doctor was apologetic, and quick. She asked about 5 questions, and wrote the scripts and blood draw orders I'd requested. I don't know if she did a "good" job (probably too cursory) but she did what I wanted her to and was pleasant. The meds are not new for me, so there is really no reason for the visit anyway - just a requirement for some reason. Whatever. **It was definitely a better experience than I have had in the past.** That makes me happy.** My last review was a 1, this time it's a 2, which is "Meh. I've experienced better." ; which I have. But it wasn't terrible, and I am overall satisfied. Mission accomplished. read more

My family of 5, all have been a patients of NOVA since 2001. I have decided to take my business else where. Went to the Leesburg clinic to draw blood, my appointment was for 9:00AM. Nurse calls me in at 9:35AM and tells me no blood work order. Although, when I called in I specifically asked to make sure the Physician has my blood work order. I walked out & will never return, nor will my family. ADIOS!! read more

Had an appointment in Leesburg office to have blood work prior to a yearly physical. Had set the appointment up 6 months ago. Showed up at 9:30 am and was told internet is down and will not be able to get Dr's orders to do blood work and I will have to reschedule. Get a call later that day from Inova to reschedule, set appointment up for the next day. Next day arrived for appointment and they can't find Dr's orders for blood work. 2 mornings of fasting, time off of work etc. Things as simple as an Order to draw blood shouldn't be that difficult. I like my current Dr at Inova who I have had for the last 8 years, however the overall office operation of Inova is very subpar. My only guess is the change from Nova medical group to Inova medical group. read more

I have been seen twice now, each for very different reasons. I was initially referred by a friend who has nothing but great things to say about the practice. My first visit was a regular appointment due to an earache, and it was a great experience. Making the appointment was simple, I was greeted by a fantastic front office who were very friendly with me and my two small kids as well (and even gave them a balloon at the end because I behaved) and the nurse and doctor I saw were courteous and professional. This brings us to today. Both of my kids were positive for strept, and my throat as been bothering me as well, so I called about scheduling a strept test. The woman on the phone initially didn't understand what I was asking for so she transferred me to someone else who told me I could just walk in for that at any time. I thought, WOW - I'll just stop for a quick swab and go home and make dinner. Wrong. First of all, she failed to let me know that this counted as an 'urgent care' visit and my copay was much higher than usual (not a huge deal - now I know for next time.) The receptionist and nurse again were personable and pleasant, and a completely different person brought back stickers for my kids. I continued to be impressed and by that time thought the extra copay was well worth the amazing care we were getting. The nurse did the throat swab and said the doctor would be right in. I waited about 30 mins. By that time, my toddler's fever had started creeping back up and I left their waters in the car thinking I'd be in and out. The real disappointment, though, is that I began to hear the doctor having a personal conversation in the hall about her most recent vacation - and if I could hear that, she could definitely hear my crying toddler. So after a few minutes I stuck my head and asked if someone could just call me with my results because I really needed to get the girls home and fed and given their own meds. She looked at everyone nearby as if it was their job to be bothered by me and didn't know why I was interrupting her, and instead of apologizing to me she said, "You were negative." Seriously? So you thought you would just leave us sitting in that room for absolutely no reason? Then she watched me gather my things and leave and didn't say another word to us. I was too angry to get her name but I am hoping this is an isolated experience because I otherwise really like the practice. read more

Went in today for acute sinus infection. The front desk chick was great, funny to talk to. Seemed like an outgoing person. Saw ran yang as the nurse practitioner. She was awesome!! Great to talk to and very honest person. They do primary care too. Very different experience than with the unprofessional doctor at Patients First in leesburg. I will def.b back. :0) read more

Had to visit the Urgent Care on three separate occasions and really liked Nurse Practitioner Shawn, she was wonderful and diagnosed me correctly and meds were called to local Giant and ready quickly. I liked her so much I changed my old GP (Ashburn and a bit of a trek after we moved to Hamilton) Big mistake! You can't see Shawn once you are a "proper" patient. Doctor visits are rushed and are not one bit bothered in getting to know you or make you better (which is their actual job!) One Doctor argued with me telling me I did not have a UTI and refused to give me antibiotics even though I was going on vacation the next day. I insisted on a script which she grudgingly wrote. Wow that really makes a patient feel great!! It's antibiotics, not some kind of pain killer or anything, I felt much better after a few days on the antibiotics and I believe I know my own body better than a doctor. Things have not improved since and I won't bore you with the other discontents. However, I will say it is irritating to have to tell my complete medical history to at least three people before I see the doctor. The final straw for me was my last visit for my new patient registration and something I do yearly in any event. They scheduled my appointment for late in the morning, bearing in mind I had to fast from midnight and STILL had not seen the doctor at 12.30. I'd seen many different people for bloods etc etc and said to each person, I really need to eat something, I have been fasting since last night, but they said not until I had seen the doctor. I was ready to pass out when I finally saw her. Very disheartening and I am so sad it has not worked out for me. I had high hopes but I absolutely dread the thoughts of going back and now I've made them my primary care physicians. read more

Came in with a severe sore throat and laryngitis and this female doctor wouldn't prescribe any thing for the pain even thou I could hardly sleep or bare to swallow my spit. It turned out I had group f strep throat and healed on my own no thanks to the lousy doctor. I thought doctors are supposed to help when you are suffering from pain not withhold treatment for feelings of power or maybe it's a feminist doctor. read more

Came here 30 minutes before they were about to close on a Saturday and did not have to wait long. Staff was friendly and waiting area neat. I dont remember who the person was that examined my son but it was a doctor. She was quick and efficient! She dx my son within minutes and made sure I understood the at home directions. Would definately consider going again if I need to. read more

My husband an i have been long time patients there for 10 plus years and each time they have gotten bigger their customer service has declined significantly, it is now crippled beyond repair!! The administration causes more problems than they solve; i have called and spoke. With office manager and team lead to be met with total inflexibility to fix their errors in scheduling and medical approvals!! Very disappointed and unsatisfied!! read more

I have been going to the Leesburg office for 6 years, although I was never impressed with the receptionists, I was there to see the nurse practitioners that I came to know and whom took very good care of me. They knew what they were doing and I had confidence in their prognosis. Unfortunately there has been Major changes in their office, and it is for the worst. They have replaced their mediocre receptionists with incompetent ones. The new replacement nurses are only looking out for the all mighty dollar not the best interest of the patients. The must make Keenan Proud. I am going to change my PCP immediately as I see no way of this practice recovering from the mass exodus of valuable employees. read more

This was my first visit, and I couldn't be more impressed with the care, service and level of professionalism I received and observed at this location. The nurse and doctor were fantastic. Although I have a primary care doctor, I visited this location when I thought I had strep, and it was a Sunday. I was in and out in less than an hour. I highly recommend this Urgent Care facility. read more

My wife and are are 8-year patients of NOVA Medical in Leesburg. They are our "primary care provider" for insurance. We like that they are also urgent care with extended hours and ability to walk-in for timely medical issues. In the past, the biggest complaint was waiting time and lack of thoroughness -- sometimes it seemed like a quick assessment then off. One time I broke a bone in my shoulder -- my whole arm turned purple -- but I was told it was just a sprain. When I came back three weeks later still with pain, they discovered it was a broken bone. So, when I say that the visit last week was wonderful, you'll know I'm amazed at the change. It was our annual scheduled physical. We didn't wait long. The attending - Abagail - was very efficient yet thoughtful. Dr. Z spent time on understanding the issues. She has a great bedside manner, but I did not feel like I was being "managed" for an approval rating. I left the physical very happy that issues were uncovered and that we had a plan for tackling them. Great job everybody from front desk through Abigail and Dr. Z. Thanks! read more

This Medical Group is awful. There is only one doctor who is great and that is it period. I refer to Nova Medical Group as nothing more than a poorly run clinic by Grace whose only concern is the money in her pocket and a wanton disregard for patients. They never return calls. When you have any testing done, they never bother to call. Stay far away from this practice if you want good medical care. Additionally, notice that Grace only addresses the "good reviews" and does not address all the negative reviews on this site. Additionally, the staff is below par in all aspects. Run far away! Respectfully...yours. read more

Everyone was so efficient, kind and thorough. I had little time between my patients (I work at Dr Adams, a dentist in Leesburg) and they worked hard to keep me on schedule. I also felt that they were being thorough; more so than my recent physical! It's nice to see a practice take the time to stay on schedule; I respect that. read more

I would love to give a shout out to the exceptional care that I recieved at Nova! The front desk staff receptionist Amy was so helpful, and happy even though she was busy! The nurses Rachel, Ashleigh, and Stephanie were very professional and Dr. Ghandi, Dr. Z, and Carleigh are extrodinary.I have been in this office a few times and always feel the love! I feel so confident and comfortable in this office. You have a patient for life! read more

Came in mid afternoon to get my sons foot checked out and X-ray. They were quick, courteous. We were out within 35 minutes. Carleigh FNP, nursing staff, X-ray and front desk were great. Would definitively go there anytime. read more

Went here for back spasms because my regular dr. could not see me until much later in the day. I needed meds ASAP as I was in a lot of pain. Everyone was great from start to finish. They were truly caring. The only reason I can't give 5 stars is that I asked for a specific medication that has worked for my back spasms in the past and they said they have never heard of it. I was in and out in about 40 mins and would definitely go here again. I've also been to Patient First in Leesburg and they are awful. read more

DO NOT USE THIS PLACE - - They ordered $500 tests which were not necessary (for a refill, mind you), and then did not charge my credit card instead sending me to collections. TERRIBLE CUSTOMER SERVICE, USE AT OWN RISK. I'll never go back. read more

Please do not go here, find yourself a group that cares, answers the phone, & returns you message. I saw a doctor, felt good about the visit. I called to check on a perception refill and that's where it all went down hill.I have been calling for 5 days and leaving messages and no one called back. I have been on hold for a total of 5 hours in the past 5 days. Spoke to a receptionist 3 times and they said they would call it in, nothing at CVS, this happened 3 times.I finally drove over to speak to someone, receptionist was ice cold. A nurse said she would call my perception in. Hopefully my scrip will be there today. These people don't care about people, only your $. Sad and disappointed. read more

My family practitioner at Nova Medical referred me to their internal nutrition and fitness counselor Nicole Holovach. I had little hope that anyone would inspire me but I connected with her immediately and decided to give the program she constructed for me a try. I was pretty sure I'd fail. But instead it was life changing. I've lost 9 pounds in 7 weeks but the big change is in my strength and shape. I sought out and enrolled in the barre strength training class she recommended and it has been difficult but wow what a difference it has made for me. I look and feel much younger and have tons of energy. And I'm much happier because of it. Nicole is the best investment I've made in quite a while. I would highly recommend her program to anyone. read more

We have been seeing Dr. Lisa Malloy for many years now as our PCP - since she had her own practice in Woodbridge, sold it to become affiliated with Sentara and is now with NOVA Medical Group. She is just fabulous and as someone who has worked in hospitals for the last 10 years, I am acutely aware of the rampant misdiagnosing that is coupled many times with a generally poor bedside manner among many physicians in this area. She is a top educated and trained physician, and it shows both in her ability to properly diagnose and in her ability to couple that with a wonderful bedside manner. She is a very active listener and incorporates her patient's mind/body into her treatment recommendations. She now sees patients in Gainesville in an urgent care setting as well as in Leesburg, which is very helpful as most of us work. When you work in a hospital, you see a lot of stuff (that you'd like to have never seen), and she is head and shoulder above all of them. HIGHLY RECOMMEND. read more

I went in mid-day on a Thursday with severe pain in my neck and shoulder. I suspected I tore a muscle or something while schlepping around luggage. I could barely function. The nurse practitioner wrote me a script for Lidocaine patches, an anti-inflammatory, and a steroid, and sent us to an imaging center for X-rays. We immediately got those done. It didn't take long at all. Thursday afternoon, no call. Friday, no call. Saturday, I call and am told I won't get the information from my X-ray until Monday or Tuesday (?!?!?!). Monday 4:00 p.m., I realize its close to quitting time for many, so i call the clinic. I'm told that it was unusual that I had waited so long for X-ray results and that the nurse practitioner was still there. The woman on the phone would have her get back with me ASAP. Well, 5:00 p.m., came and went, no call. At about 5:30 p.m., I called. The phone was routed to a completely different UC clinic. I got a nurse who said that it looked like the NP examined the X-ray results and made notes in the computer, but had left for the day. (Why no phone call?) She proceeded to read off the largely Swahili explanation as if I went to medical school and know exactly what she's talking about and didn't offer an English one. I had to actually ask her to explain. I thought this was supposed to be an URGENT care clinic. I chose to go there for faster results than going to my PC, because their office can be like Grand Central Station sometimes. I needed faster results. I was, and still am, in a lot of pain. Why would it take so many days to find anything out??? Don't they realize that people come in there because they're sick and/or in a lot of pain? The NP totally dropped the ball on this. read more

Stay away!!! Our family has been going here for over 6 years. Wait times were always bad and we've several missed/wrong diagnoses- typically because providers are too rushed to provide competent care. Recently things have become much worse. Providers are always overbooked and run very behind. The doctor always "had an emergency" that caused the back up. Last appointment was this week or follow-up from a hospitalization in February (yes, that was the soonest I could be seen!) I was told the doctor was running 1 1/2 - 2 hours late and I could book another appointment "next month" if I couldn't wait to see her that day. A quick phone call would have prevented me from taking an afternoon off work for no reason. The front desk person was apologetic, and stated "we are very understaffed." We are changing primary care doctors and moving to another practice. I would not recommend this group to anyone. read more

I was scheduled for an appt this morning with Dr. Dinesh in the Leesburg Office. I was called and asked to reschedule my appt. because she could not accommodate my original appt. I rescheduled my appt at 8:45am 5/8 to accommodate her schedule. As I made my way in from Round Hill, Va there is a great deal of traffic on 7 due to construction to which I cannot control. When I got there I was 15 minutes late, I was told Dr. Dinesh would not see me. I just wanted voice that in the past in visiting this office, I have patiently waited to be seen and have never complained. I was only getting a routine physical, to which she probably would have talked to me for about 10-15 minutes, and the Nurse would have finished up. This is poor customer service in my opinion I will not be returning to this office, nor will my family. I called back and spoke with a receptionist who did not seem to care either. Every doctor's office has grace period. Clearly they have enough patients to turn people away and not care. I accommodate you, however you turn me away. read more