I placed an online order for a kindle that I bought for my step mom's birthday. The online pick up…read moreoption is always quick and easy when stopping into Best Buy, but the parking lot can get chaotic at times. I was able to find a parking space pretty quickly. When I walked in, right away an employee asked if they could help with anything. I let them know I was there for an order pick up and they directed me to the cashier. The whole process took less than five minutes! I was running behind that day and the order pick up option saved me so much time.

Disappointing Product and Even More Disappointing Customer Service…read moreMy wife and I have been loyal Best Buy customers for many years, which makes this experience especially disappointing. On February 8, 2025, we purchased an Insignia 13.8 cu. ft. garage-ready upright freezer from the Best Buy store in Encinitas, California, for approximately $610. We expected a major household appliance to provide many years of reliable service. Instead, after only 16 months of normal household use, the freezer failed completely. I recognize that the manufacturer's warranty had expired by four months. However, I believe it is reasonable to expect a freezer to last far longer than 16 months. When I contacted Best Buy Customer Service, I was told I would need to pay $129 for a diagnostic visit, followed by an estimated $200-$300 for repairs if recommended. That meant a potential total cost of $329-$429, with no guarantee the freezer could actually be repaired. I was also informed that these service charges would not be refunded if the repair was unsuccessful. Given those circumstances, repairing the unit simply did not make financial sense. We decided to purchase a replacement freezer from Costco instead. What disappointed me most was not just the product failure--it was Best Buy's response. Despite the unusually short life of the appliance, no goodwill accommodation or assistance was offered. Before posting this review, I sent a detailed letter to Best Buy's corporate management requesting they review the situation and consider a reasonable goodwill resolution. I received no response. I'm not suggesting every product will have the same outcome. However, based on my experience, I expected both a longer-lasting appliance and a stronger commitment to customer satisfaction when a product fails so prematurely. I hope Best Buy will reconsider how situations like this are handled in the future. Long-time customers deserve better communication and a willingness to stand behind products that fail far earlier than anyone would reasonably expect.

ALWAYS bring my items to be worked on here. Super friendly and knowledgeable people serving …read more... Same people have been working there for a long time.. Highly recommend!!!!

Found A-plus repair on Yelp based on positive reviews and proximity…read more My laptop issue was diagnosed pretty quickly and repair was done in a couple of days. Fast and efficient service, fair pricing. They also repair phones, which is good to know for future refence.

Geek squad guys were incredible. Came in for a backup camera and a head unit installation and they…read moredid it in no time and were super helpful explaining the process. Very fair prices as well compared to other stores. Would definitely come here again if I needed some electronic work on my truck!!

I rarely leave negative reviews, but this experience was so frustrating that I feel compelled to…read moreshare it. I purchased a brand-new iPhone from Best Buy that turned out to be defective. I attempted to return it immediately, but after waiting approximately 1.5 hours, I was told the system was down and to come back another day. On my next visit, after another lengthy wait, I was told to drive to AT&T to have the phone unlocked. AT&T informed me they could not help because the device was sold and controlled by Best Buy. I then returned to Best Buy and was told to wait 48 hours and try again. Over the course of multiple visits, my family spent well over 10 hours trying to resolve what should have been a straightforward exchange for a defective phone. The final visit alone took approximately 5 hours to complete the return, replacement, and data transfer. What is most disappointing is not that the phone was defective--manufacturing defects happen. The issue is the repeated misinformation, multiple trips, excessive wait times, and lack of ownership in resolving the problem. My wife and I have two young children, and the amount of time required to fix a problem we did not create was unreasonable. I have attempted to raise these concerns directly but have not received a meaningful response. I'm posting this review in hopes that someone from Best Buy management or customer relations will review this situation and explain how this level of customer service is acceptable.

Great Customer service! Friendly & Professional staff…read more A pleasure to work with on line and in person.

Very poor customer service. Unwilling to hear/help solve problems with their headsets. I would do…read moreyour own research before purchasing from this company.

This guy is stealing your money. I got a 350.00 radio that can only be activated in Mexico and…read moreSouth America among a few other than U.S No returned calls. No email response. This is a scam.

41-year-old veteran radio technician.. excellent service, excellent products, comprehensive…read morefollow-up, could not ask for anything better! Five gold stars!

I called R H Electronics after tirelessly looking for a hard to find cable, even though they did…read morenot have the part, that did not stop the representative on the phone from leading me to a location that did have the part I was looking for, Thank you R H, you will be my first call next time.

From the owner: RH Electronics offers a wide variety of Electronic Component Servicesread more

I love this Best Buy location. There's plenty of parking, the store is well organized, and they…read moreusually have a great selection of electronics and appliances in stock. One thing I especially appreciate is their electronics and appliance recycling program. It's incredibly easy and convenient. I just bring my items to customer service, let them know I'm there to recycle them, and they take care of the rest. They even provide a receipt. It couldn't be simpler. I've also had great experiences with the staff and Geek Squad. When my parents needed a new TV, I hired them to deliver and install it. They were patient, professional, removed the old TV and mount, and did a perfect job mounting the new one. The whole process was stress free. Between the helpful employees, fair prices, convenient recycling services, and excellent Geek Squad support, this has become my go to Best Buy location.

Today marks the worst interaction I've ever had with a retailer in my 40+ years of consciousness…read more Here's the recap: I recently bought a tablet from a Best Buy (BB) competitor, but I saw a better tablet on BB's website that was an open box. I returned the first tablet and immediately went to the San Marcos BB to buy the open-box. The item was cosmetically fine, and the box had "Inspected by Best Buy" stickers on it. Great, so far. I got the tablet home and charged, but when I went to do the initial setup, the tablet was *still logged in by the previous owner!* So much for "inspected." I performed a factory reset and tried again. Nope, factory reset protection meant I still needed the previous owner's credentials. I called Geek Squad (GS) and they assured me they could handle it. I drove BACK to the store, only to be told the tablet could be returned or exchanged. Seemingly annoyed with the most basic form of customer service, the 20-something redhead GS member told me two stores with comparable open-box items. So later, I drove to *another* BB store, only to be told they could not locate the item. Wow. Ok, I'll take the credit on a gift card, since my debit card would take days to clear a refund. In the BB parking lot, I used the gift card to order a comparable (but out-of-area) open-box item from their website, then I drove an hour home. When I got home, I had an email that the order was canceled because they could not locate the item at yet another store! Now there's no tablet and no money left on the gift card. I talked to four different overseas CS reps, telling the story four different times, only for them to tell me they will investigate and then mail out another gift card in 2-4 business days. Today is Wednesday and I need the tablet this weekend. Four business days means, maybe, next Tuesday. That's fitting, I guess. See You Next Tuesday! I'll waiting at the front door of my bank in the morning, and filing an immediate charge-back for the $300 that has vanished into the ether. This is completely unacceptable for any retailer, let alone one of BB's size. I'll do everything in my power to avoid shopping at this chain, ever again. Say Hi to Circuit City for me

Very responsive, quick and affordable service. Called to have my TV repaired. After ordering new…read morepart my TV was repaired within minutes.

He came out this afternoon, on a Sunday! To help me and then did not charge me. MERRY CHRISTMASread more

I actually still like Target even tho they have done a few things that I didn't like since 2024…read more However, I also want to avoid using Amazon as much as possible. Right after my misadventure and frustration at another nearby store, I ended up at this Target. It's a large Target with a good sized grocery area, clean including the restrooms, a Starbucks and a pharmacy. The beauty/personal care product area of the store is fairly large. I miss having Ulta here, but oh, well. Even tho this store is fairly busy, they don't have whole aisles of products locked up, unlike a nearby competitor. I found what I wanted and plan on coming back when I have more time. I stopped over in the grocery area, where Francis who may have been working as a Target personal shopper filling someone's list, asked me if I needed help finding something. It's so nice to feel seen in a store. As a senior, I sometimes don't feel that way. As I was going back to the registers, I noticed other employees asking people if they needed help finding things - one even walked a shopper over to the area that had what she needed. I feel like in what seems to be a stressful time in the world and in many of our lives, with increased prices and conflict. I will still choose to go shopping in an actual store if possible, especially a store with good customer service and unlocked nail polish remover. I just wish that Target would again have products that supported the LGBTQ and black communities. Even tho I am a straight old white lady, I still bought some of those products.

I was REALLY wanting to read Dungeon Crawler Carl and the library didn't have any available copies…read more I decided to go to Target because we had a gift card collecting dust. We used to go to Target all the time, but stopped because they rolled back DEI initiatives. This Target is definitely better than the other Targets in the area so would go here if you need to go to . Was able to get the book for 20% off which was nice. They have eliminated a lot of workers I feel like with the automated checkout areas, but that is the way the world is changing. I try to go to a human cashier whenever possible. Human connection helps us be better people and it might save their job. The book is great btw. It's a mix between Ready Player One and Hunger Games.

David and Nam are specialist in their field. I hired AVSD to install a home security, network, and…read moreSound system. They showed up on time for the job which is super important to me. They worked with me to make the best possible outcome for the sound system, security, and networking install. I highly recommend these gentlemen and will call them again for the next job.

I called David after we moved into our new house to put in a tv and a Sonos surround sound system…read more He made great recommendations around the best products to use and why. He also worked very well with our interior designer and our contractor. The project had to be done in pieces (at his suggestion) based on other construction work going on around the TV. The recommendations, his work approach / style, and project execution were flawless. The sound, picture quality, and overall viewing experience are amazing. We love just listening to music through sonos. David installed a 75" TV, two in ceiling speakers, a sonos soundbar, sonos subwoofer, connect amp, and another tv in another room. He will get more business from me just by guests coming over and listening to the amazing sounds. I highly recommend David and his team.