Geek squad guys were incredible. Came in for a backup camera and a head unit installation and they did it in no time and were super helpful explaining the process. Very fair prices as well compared to other stores. Would definitely come here again if I needed some electronic work on my truck!! read more

I rarely leave negative reviews, but this experience was so frustrating that I feel compelled to share it. I purchased a brand-new iPhone from Best Buy that turned out to be defective. I attempted to return it immediately, but after waiting approximately 1.5 hours, I was told the system was down and to come back another day. On my next visit, after another lengthy wait, I was told to drive to AT&T to have the phone unlocked. AT&T informed me they could not help because the device was sold and controlled by Best Buy. I then returned to Best Buy and was told to wait 48 hours and try again. Over the course of multiple visits, my family spent well over 10 hours trying to resolve what should have been a straightforward exchange for a defective phone. The final visit alone took approximately 5 hours to complete the return, replacement, and data transfer. What is most disappointing is not that the phone was defective--manufacturing defects happen. The issue is the repeated misinformation, multiple trips, excessive wait times, and lack of ownership in resolving the problem. My wife and I have two young children, and the amount of time required to fix a problem we did not create was unreasonable. I have attempted to raise these concerns directly but have not received a meaningful response. I'm posting this review in hopes that someone from Best Buy management or customer relations will review this situation and explain how this level of customer service is acceptable. read more

They charge large restocking fee for unopened boxes. I even have the best buy membership and they still charge it. It's always better to go to Costco as they offer more for the same money along with hassle, free returns with no stocking fee. I'm not going to purchase anything from them again. read more

We bought an 85" Sony TV fro Best Buy in Oceanside CA and the customer service was excellent. The representative recommended that we obtain a Best Buy Citi Visa card for this large purchase and it came with several unique benefits. Installation by the Best Buy Geek Squad was quiack and professional. As a senior citizen and disabled veteran I appreciated Best Buy's caring attitude and genuine appreciation of our business. Edward Collins read more

Terrible service. There's no way to call the place. The lady in the entrance was so rude.

Came in for an adapter for my iPhone. The store was clean and tidy. Customer service was helpful. Had no issues coming here. read more

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Best Buy Oceanside: Geek Squad We recently purchased a new printer from Best Buy. We assumed the set up would be pretty straightforward. It wasn't ! In spite of a bit of a hassle getting through the system to arrange for the appointment for a home visit, our outcome was very positive. Travis C. showed up on the appointed day, even though he had already worked long hours. He was so knowledgeable and had all of our media synced in no time at all. What I especially appreciated is that he didn't make us feel like complete idiots, which we kind of are . We are an older couple peddling pretty fast trying to keep up with a rapidly changing media landscape. Travis also has a great instinct for teaching, leaving us with the confidence we could use the new printer without any problems A final touch: Travis informed us we could call him with any follow up questions, which is a comfort. A good experience all around. read more

I was on a weekend getaway at Oceanside. I stayed there as it was close to the pickleball tourney I was attending in San Clemente. I forgot my portable charger at home... bummer! I knew I would be taking lots of photos so I needed my phone to be fully charged at all times. I found this Best Buy nearby where I was staying so I decided to drop by here to buy a portable charger. The nice gentleman near the front entrance was very helpful. I asked him what he would recommend for a good solid slim light weight portable charger. He quickly said Anker is his go-to brand. He directed me to the aisle that had the goods. I saw one that fit the bill so I bought it. It was about $40+. Thank you young man for your recommendation! Check out was easy. I had some questions after my purchase. The same nice gentleman continued to assist me in answering my questions. Thank you again! My visit was very pleasant all around. Here's the not so great part... after I got back to my resort, I wanted to fully charge my new portable charger for the next day use. Unfortunately, it wouldn't fully charge for whatever reason. I think it was defective. I ended up not using it throughout my weekend because I couldn't as it didn't charge fully. I had to return it at another Best Buy location because I had already left Oceanside. It's all good. I ended up going back to my INIU portable charger. Thank you anyway Best Buy! read more

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I called the Best Buy "800" customer service number to schedule Geek Squad service on mobile audio. They told me there was no appiontments for an "Evaluation" They said simply come in at 10 AM and ask for Aaron. I go there at 10:30 AM and the mobile audio department is closed and no Aaron to be found. I waited until 11 and still no show. I asked inside the Best Buy store and they said I needed an appointment! I told them the customer service line told me no appointments are made for an Evaluation. They said that is wrong, that I will need an appointment and to come back. I said "No thanks. I will go elsewhere where they know what they are doing and want my business." Is Best Buy/Geek Squad run by a Wall Street Private Equity company who could care less about customers? That was my impression. So long Best Buy. read more

Best Buy, Oceanside, had a great sale on a laptop. I purchased it and was told the wait for in-store pick up would be two weeks. Upon the two weeks later date, with no response from BigBuy, I called. Now, the pick up date is an additional week; three weeks. My gripe is that no contact notified me of the delay. Nor, was I notified, at the point of purchase, that there may be a delay. I will not be a future customer of Best Buy. read more

I needed to exchange my previous corded 2 line Phone that was ordered for me by Omar an employee who works for this Best Buy Store. Omar ordered the wrong kind of phone for me on my previous visit to Best Buy. I drove over to this Best Buy Store yesterday on Thursday, July 26, 2024 in the late afternoon and I spoke to Jacob who has 17 years of experience working with the Cordless Phones with Answering Machines and also Jacob has a wide range or experience working with the Apple IPhones including the newest models on the Apple IPhone 14, 15 and 16. I was recommended to get assistance from Jacob by Yasmine who works in the customer service department at this Best Buy Store. I told Jacob that I wanted to exchange my previous phone that has a cord on it and the big buttons are too large for me. This phone hat Omar sold to me is an Office Phone and I wanted a Cordless Telephone with an Answering Machine that is a Panasonic Brand. Jacob recommended to me to buy this Panasonic Two Line Phone that includes 2 phone handsets with batteries included and a build in Answering Machine. The price is $74.99 that is the total cost with the sales tax and the 2 year Best Buy Insurance plan. I did buy this phone system that Jacob has recommended to me yesterday. I did receive $3.00 off from me exchanging this other phone I bought from Omar and I was charged for this new Panasonic 2 Phone Handsets with the Answering Machine in the Silver Color. This price was cheaper by $3.00 less at $74.99 than I had paid the $77.99 before from Omar. Jacob gave me excellent customer service and he was very knowledgeable in speaking to me regarding choosing the correct landline telephone that suited by needs. Also Yasmine who works in the customer service department, Yasmine was very helpful and friendly toward me in paging Jacob to help me. Also Jason who greeted me when I walked into the front door, Jason was very helpful also in directing me to the customer service department to be helped ASAP. Every one of these Best Buy Employees that I had spoken to yesterday were very friendly, knowledgeable and helpful in getting me the right Panasonic Phone System with the Answering Machine. It saved me a lot of time and money for my budget. read more

Best Buy - Oceanside - PANASONIC Cordless Phone KX-TGD832. White with Answering Machine. - Electronics Near Me - Oceanside, California

Sales associate was a millennial female. We're older adults but still pretty in tune with tech. Our questions were met with indignant almost eye rolling responses. If the job is not one you're happy with, I suggest a person search for something else.. Mind you it was a large sale, ridiculous charge for setup & we're long time customers that have spent $$$$ over the years at this location. Thank god the Geek Squad male that went to one of our properties that same week was friendly, quick & helpful. Also the male at the Geek Squad counter was also extremely helpful & friendly. read more

Store was clean and open. Staff friendly and answered all my questions ever though some were silly. They didn't make me feel dumb. Very willing to help and offer advice. read more

Was able to get exactly what i needed. i was helped as soon as i needed it and was directed towards the right area. Where the next associate was ready to help. 10/10 customer service. read more

It's been over 2 weeks now trying to get stove installed level and correctly against the 2" counter that runs behind the stove. They installed an additional 3" piece of metal that if the installers read the installation information would find that 3" vent is not required. Who wants a stove sticking out an additional 3"?????? I've been left hanging on the line so many times I am now going into the store and will make my presence known that people should not buy any appliances from NOT best buy! read more

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We are very pleased with our new TV installation experience with Best Buy's Brendton and Alex. The notifications of arrival were timely and helpful, the installation was efficient, they came in with shoe booties, and they were kind, knowledgeable and patient with explaining how to work the new TV. They also showed me, and left me notes, on how to use my laptop through the TV. And, our kittens just love playing in the TV box! :) We were nervous about the installation as the old TV was heavy and up high, but they handled everything very professionally and it was a great experience all around; thank you for being so accommodating and very helpful. Thank you so much! read more

Best Buy - Oceanside - The kittens having fun with the TV box - Electronics Near Me - Oceanside, California

Poorly trained staff and unhelpful customer service - avoid this business. Sales rep told me i could bring my old microwave to the store for recycling if i bought a new one. I did that and brought my old appliance back to store and they refused to take it back. Avoid this location and go to a different one or avoid BB altogether read more

Well I made an appointment through Frank. I wanted a dash cam installed. With front and rear cameras. I have a truck with a camper shell. I asked if that's possible to install. Frank said yes. I get there this morning. I asked the installer how he was going to wire the rear camera? The installer said he don't do that. It's not his fault. It's Franks fault for not being knowledgeable! Thanks for wasting my time Frank! You owe me $110 for my time! read more

Customer service tries to work with you but when the system says one thing it won't let you do it. The managers here are a joke and treat you like trash when you try and trade in stuff. I was told I can just recycle my device but I won't get any of the value from it. They tried to take it from me when they said that. Joke of a store. Avoid it. read more

my daughter bought me a $300 espresso machine and accidentally lost the receipt. The expression machine broke and stopped working after three weeks when I went to the store they would do nothing to help me. I was shocked by how little the employees cared for their customers. I have never experienced such low customer care experience in my life from any store or restaurant I would never buy anything from Best Buy and would recommend everybody stay away. they also informed me that even if we did have a receipt, they would not help me exchange it then they offered that if I wanted to pay an extra $50 for an executive membership, they would exchange it. read more

Best Buy - Oceanside - espresso machine - Electronics Near Me - Oceanside, California

This Best Buy has a wide selection of products and is a clean and nice place to shop. It seems to be a bit understaffed, however, so it sometimes takes a while to get help when you need it. In addition to computer products, they have appliances such as washers and dryers. Sometimes they have good specials, especially around the holidays. Their prices are competitive but I have often found better prices elsewhere.. You can order things online and pick them up in this store. Some things that they offer can only be ordered online. read more

We had an amazing experience with Jaime in Appliances today when we went in looking for ALL the things. We walked out with the best deal on new kitchen appliances that I think we could have ever gotten anywhere. Jaime was so patient with us - spending over and hour going over all the deals and incentives with us. All the discounts and sales prices. All the features of each dishwasher range and fridge. I am SO EXCITED to get my new kitchen together. I would never have pulled the trigger if he wasn't so helpful and friendly. Give this man a COMMISSION CHECK!! Ty Jaime! read more

Ana helped find the missing sound bar & schedule an install. But only after 4 visits/phone calls...not a fan.

A shout out to Eric Elias in the Best Buy alliance department for trying to help me find a whirlpool microwave filter. Eric went above and beyond to help me and I really appreciated his kindness, courteous and professional manner. Thanks Best Buy. Always a great shopping vibe. read more

I went in asking to be explained something. This something was small, I wanted to know why a specific thing was popping up for me if last time I went in they had "done" everything for me. LIE! they didn't do anything so I went in once again, I didn't finish explaining why I was there, the guy just straight up said "$40." When I tried explaining it to him again he said "yes this will be $40 so I can actually deep look into your computer" I wasn't asking for him to do this, I simply wanted to be explained why a specific thing was popping up. for customer service this was so bad. He instead could've said "okay let me see what I can do for you" and then if he needed to charge me , he could've said that before processing. PLEASE this guy had such a bad attitude as well. I believe he needs to be trained better in customer service. read more

Luis was a super hero this evening, helping us find an item that shows in stock on the website, but was not out on the floor. He looked everywhere and just as we were about to leave, found it! Thank you for helping us avoid driving around looking at other stores. You are the best. read more

We worked with Daniel Macias to purchase our Thermador Appliances. It was such a blessing as his knowledge was very helpful. We purchased a Fridgerator, 36 inch stove, a speed oven and Dishwasher. We had many questions as we were upgrading from GE. Daniel was able to give us his insight regarding each brand and helped us figure out the best options for us. His consultation helped in our decision. We were so happy we had Daniel on our side as at other Appliance stores they were just interested in filling out an order. I have already referred Daniel to several of my friends. Thank You Daniel. read more

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Last night, I went into Best Buy Oceanside because I saw they sold the Aura frame. The price on display was $179, but I knew all the competitors online had it listed at $149. I brought it to the front and asked if they could price match the Aura website. The gentleman immediately told me no, saying they only match big competitors like Amazon. He didn't even bother scanning the item or checking anything. Since $30 is a significant difference, I left and looked it up on Amazon--sure enough, $149. I went back into the store to show him, but he dismissed it, saying, "Sorry, it's not sold or shipped by Amazon, it still says Aura." Frustrated, I walked out again, went to the parking lot, and bought it on Amazon for $149, where it'll be delivered in two days. This is a gift for my mom, so I wanted to load photos ahead of time, which is why I went in person to begin with. Today, I check Best Buy's website to browse something else, and guess what? The same Aura frame is on sale for $149! If the associate had taken even a moment to check, Best Buy would've had my purchase. This lack of effort and customer service cost them a sale. I doubt I'll return to this location and will stick with the Encinitas store, where I've had better experiences. read more

Worst service ever. The Geek Squad is a joke as well as the Best Buy staff. I have had the Geek Squad for 12 years and I am cancelling them. Totally useless. read more

I made an in-store purchase at the Oceanside California Best buy for 1,844.17 and I was told that they didn't have it on site that they would charge me for it and mail it to me. Upon arrival of the IMAC I decided that I no longer needed it and that I would stay with a widow's computer. I did not even open the IMAC and I returned it to the store so Best Buy told me that I would have to ship it back to their warehouse so I did Best Buy received it back on the 24th of December at 1158am and signed by H Gonzalez and till this day Best Refuse to refund me my $1,844.17. I have contacted Best Buy Customer service and all they have done is give me the runarounds STAY AWAY FROM THAT OCEANSIDE BEST BUY, I now file a dispute with my Credit Card company and provided them with all the evidence that I returned the item and if that doesn't resolve it than I have to file a lawsuit read more

I had made an appointment through Apple's website for a battery replacement for my iPhone 13. Best Buy's website says that the battery is $69 (photo attached) compared to Apple's $89 I showed up for my appointment and not only they don't have the battery but their price at the store is $89. I showed them the price on their website and the guy told me "sorry, but it's $89" and he did not honor the website price. And not having the battery in stock..... why would I need an appointment and then a second appointment when they receive the battery????? My appointment clearly said "Battery Service for iPhone 13" For the same price as Apple, why would I go somewhere else? If I buy the battery online and change it myself it will cost me under $30 I have a feeling Best Buy will disappear like all the other overpriced/bad service retailers. read more

Best Buy - Oceanside - Electronics Near Me - Oceanside, California

Terrible Customer service. Waited in line for an hour or so only to have people pull up 5 mins before store opening and cut in front of us. Maybe 1 person is okay but 5 people cut in front of us! Absolutely insane. The people behind complained to Best Buy employees and managers and their response was we aren't responsible for the lines. So the guy in front can bring his whole family and cut? There should be a system set in place. Oh and if you were wondering they purchased all the product that most of us was in line for. The manager that we spoke to was super rude like he hated being there. Dont be customer service manager if you dont like serving customers! Do better Best Buy yall are terrible. read more

If I could give more stars I would! Want to give a huge shout out to Anthony (I hope I got the spelling correct) at the item pick up room and the other three workers who I didn't catch their names but they were all so kind and helpful; this was on October 22, 2025. I had an error with one of my orders and didn't know it was going to this store but they were all right there ready to help. Fortunately they found my item, but even if they didn't I would still be giving this review with all 5 stars (and like I said if I could give more I would because I had such a wonderful experience). Thank you all! read more

Horrible customer service. I waited to buy appliances at this store. No one seems to want to assist or ring me up. I spoke to a manager. He said "I hear ya" Nice! I will spend my money elsewhere read more

Best experience buying an appliance I've ever had. Cam helped us and he was so patient and helpful. Could not have asked for better. Thank you, Cam! read more

Best Buy does not price match as they promise. I purchased a TV and went in to have a price match within the return period. The online/phone service said to go to the store and when I got to the store, they said they couldn't process it and they told me to go back to online/phone team. I made the call while in the store and the first person disconnected the call after 30 minutes and the second one took over an hour. The whole process took 2 1/2 hours and in the end they said they couldn't price match and they didn't know why. At first they said it was open box but the store manager confirmed it was not open box and then they said well we're sorry we can't do anything, the store manager has to fix it. The store manager said he didn't have the authority. The Best Buy phone team said, well there's nothing we can do. Here is your case number and the store manager will have to do something. No resolution and no price match!!!!!! I hear from the staff in the store that the contract for this online phone service has been horrible and they can't wait until it's terminated because customers waste a tremendous amount of time and so do staff at the Best Buy store stores. Best Buy if you want to win in this marketplace, stick to what you say you're going to do, and hire staff that can resolve issues. read more

Ordered my girlfriend the Logitech Cloud G gaming hand held and some airhead or thief sent me an empty display only box, now I'm told I have to wait 10-14 days to get a refund. Thanks you ruining Christmas Best Buy. read more

Best Buy - Oceanside - Electronics Near Me - Oceanside, California

We ordered online Bosch 300 1.6 ft3 over the range microwave order # BBY01-807068665142 from Best Buy. We paid by credit card. This order included installation, haul away, & delivery. The microwave replaced the same Bosch 300 microwave we originally had. The price INCLUDED INSTALLATION. On 7-12-25 the 3 installers refused to install the oven unless we paid them, by check, an extra $120 because they needed to drill 4 more holes in the dry wall. Before paying them, we complained to Best Buy by phone, but the Best Buy assistant said that the installation was open to extra charges depending on the situation. We were forced to pay the installers $120 by check. These extra charges were never mentioned or agreed to in the original agreement. We ask that Best Buy refund us the $120 extorted from us from the installers & sanctioned by Best Buy. We'll never buy an appliance from Best Buy again. read more

My local Best Buy. Ordered up a Nintendo switch OLED for pickup. They make it nice and easy. Bought it in the morning and picked it up a couple hours later. Noah helped me out at the counter and was super cool. I had to come back and buy a game and he checked me out again. Nice and friendly employees make it more pleasant when I'm spending all my hard earned cash on games and electronics! I'll definitely be back again. read more

After walking up to the front and explaining my issue. I immediately received help and was able to exchange my laptop to the one I needed. The manager even acknowledged the error and was able to help me out in seconds. Even when I asked for an additional item for my laptop, I was received kindly and helped on the spot. I do deduct the one star because of my last visit and I might not be as happy shopping there because of it. The employees were always friendly but I will research better if it is convenient to buy with them before I shop there. read more