Good for an eye exam, but good luck getting a human on the phone when you need to follow up. Four…read morephone calls later, averaging 20 minutes on hold each time, left messages and eventually had to go to the office to get the prescription. I think they bought up a bunch of local small shops and now they're too big for their boots and have lost the personal touch.

What a joke of a company only care about money. Not people's eyes not about patience needs. Have…read moretried to 3 years to resolve there mistake been told several times they agreed of shortcomings would be taken care off. Was all lies.

I went for the "dry eye" trap. They put little plugs in the tear ducts. Did nothing - and charge…read moreme a fortune. Said it would covered under insurance but not all of it. And my eyes are STILL dry!!! Don't waste your time.

Dr Diggins is wonderful quick and professional every time…read moreGreat selection of frames and in a convenient location

I tried to get an appt with their Mercy location, got a foreign receptionist with a heavy Spanish…read moreaccent I could barely understand and she could barely speak or comprehend English, plus she mumbled and talked so low it was like she had her hand over her mouth. I said I needed an appt for an eye allergy, and she insulted my intelligence by saying it was the ophthalmology office and asked if I had the right department! I have medical training and medical degrees!!! She made an appt but put it in Shadyside where I can't get to, then scheduled it at Mercy on the 30th when it sounded like she said the 13th and I can't do the 30th. I went on the app and cancelled in disgust!!! Do better, UPMC.

Does not deal well with patients who have limited abilities…read more Waited 90 minutes AFTER scheduled appointment before being seen by assisting staff who new nothing of the patients's history. Then waited longer before doctor came in. Nurse brought 2 student nurses in and explained in detail what instruments and how they would be used in front of patient who was already worried about procedure. Remember the patient has limited IQ. Then took a private call on phone as, don't really care where she's having dinner. Appointment was over 3 hours long and actual time of being seen or heard was less than 30 minutes.

Very good doctor, eye surgery went well, with no complications. A bit quiet, but explains…read moreeverything. Office staff, however, could definitely improve on how they treat patients and also one another.

Please beware of North Hills Eye Associates Karlik Ophthalmology…read more Recently I received cataract surgery from Dr. Jeffrey S. Karlik. Before the surgery the vision in my left eye was near perfect. After the surgery I became nearsighted. Objects became very blurry within 15 feet. Also, a blood vessel was broken in my left eye. Upon office visits after the surgery I was lied to by Dr. Karlik that my vision was bad beforehand. A total falsehood. I now have to wear corrective eyewear because of his botched surgery. I was also advised by an employee of the Pgh. V.A. that a relative visited Karliks office for an eye checkup and was told that they had cataracts. After seeking a second opinion it was determined that their diagnosis was faulty. The patient did not have cataracts. Please beware of North Hills Eye Associates Karlik Ophthalmology. I would like to hear from you if you also have had any such terrible experiences

Had a 12pm appointment. Walked in and it looked like an ER waiting room with 20-30 people waiting…read more After I paid my copay I waited an hour to not been seen. I had to return to work so talked to the front desk and they were going to re-fund my co-pay. Never happened. Would not recommend this company to anyone.

1st appointment was a total disaster. I have epilepsy and my neurologist advised me not to get a…read moredilation. I told Dr Chang that and he asked me several times to do it anyway. I said no and that should be it. Although I could read the smallest letters on the eye chart, he told me I definitely needed glasses/contacts, I have a clot in my eye, and needed to reconsider a dilated exam. He was incredibly rude and cut me off several times although asked me questions. Awful What ever happened to patient rights? I left there in tears and now I can't get another exam due to my insurance. He told me I had to come back in a few months, which I scheduled with a different doctor in his practice. I'll never recommend him to anyone.

Great if you have all day to waste waiting for your appointment. Place is run down, dirty and…read moreunchanged since 1980! Hopeless!

Because I used my own brand new frames for lenses, they seemed less than gracious to adjust them…read more Took them to the actual store (See Eyewear) and they were adjusted perfectly.They also charged $25 for using my brand new frame. There was no charge 2 years ago. I mentioned I switched out glasses often with about 15 pairs. The associate immediately said she has 45. It's not a competition. My 2nd time here and definitely my last.

Dr Erin Keim OD was phenomenal. She went above and beyond and my little boy loved it and he…read morenormally hates the Drs office. She was playful, interactive, and she was very informative with us parents. I couldn't have had a better experience!

Fantastic. No other words needed! Great service from start to finish re cataract surgery. Thorough…read moreand empathetic physicians.

I have been a patient of Dr. Stewart for a few years. She is…read morea wonderful Ophthalmologist! The exam is very comprehensive. She listens to what I have to say. All questions are answered. She does not rush through a visit. Her focus it to prescribe the best treatment required for each patient. She is a kind and caring person. She is the best Ophthalmologist I have had! I highly recommend her as an Ophthalmologist! My husband is also one of her patients.

From the owner: We are pleased to announce the opening of a physican-owned ophthalmology practice. From…read morecomprehensive routine eye exams to cataract surgery, to treating children's eye diseases, Dr. Sara Stewart will continue to provide high quality eyecare to your entire family. She has over 13 years experience in ophthalmology surgery and has been practicing in the Pittsburgh area since 2015.

Dr. Monsour gave me a very thorough eye exam. She listened to my problems and spent a lot of time…read moreexplaining and diagnosing my issues.

From the owner: Miroya Monsour, MD, is a board-certified physician/surgeon with over 20 years experience. We offer…read morenew advanced technology. We provide excellent treatment for glaucoma, cataract surgery and diabetic macular degeneration eye disease.

Dr. DiMarco is great. He is very thorough! He is direct and no nonsense. He worries about his…read morepatients. They DO take eye insurance for regular eye exams. And don't unnecessarily charge your health insurance for routine yearly exams. They bill legitimately. The staff are very nice and efficient. Highly recommend.

I've been going there annually since moving to PGH & have not had any negative experiences. One…read morething that did change after two years was that my final exam was initially done by an opthamologist & that changed to an optomotrist after the first two years, but for me that's fine. The thing I appreciate most is that they start appointments on-time & seem to do a thorough job. A vision technician does the preliminary things & then the optomotrist finishes & writes a prescription for glasses. With my insurance, there's no out-of-pocket cost for this exam, but I'm sure that wouldn't be the case for everyone. They also sell/make glasses, which seem pricey, but I feel to be of high quality.