This is a standard Novotel, I didnt encounter any issues while staying here with my family for about 8 nights. Staff was nice. Hotel was well kept. Room was spacious, clean and everything was in order. The daily complimentary nespresso was nice. Good tv with hundreds of channels. Didnt have breaktfast in location, but had dinner one night at the lobby restaurant, which was pleasant and I felt it was reasonably priced. Location was nice as well, just a block a way from the Tower Hill subway station, lots of pubs, cafes and convenience stores within walking distance. You could also easily walk to Tower of London, London Bridge, Queens Walk, and a few other attractions. Even at night, the area surrounding the hotel felt very safe. Would stay here again. read more

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Again, what's with the poor reviews? The breakfast is loaded with options, and they will make you an omlette if you ask them to with what you want in it (if they have those ingredients). I did it with mushrooms. For folks who want almond, oat or soy milk, they have it. You can't get a white egg omlette, nor does it appear in the food bar, but I haven't been to a hotel in London that does - and I've coming here since 2014. The room is spacious for London, with a lay bed coach, modern TV, desk, safe, mini fridge, modern bathroom with rain shower. For me, I wish they had a USB-C connection for the desk, and the plugin was on the side, which made it a bit of a challenge. But other plugins were on one side of the bed area, and you could use USB-C if the other side was a standard USB-A. The net was good, and even with a VPN I didn't have any latency when streaming shows and movies. Room Service and other ops go thru their Accor app, which is easy to use. Like all Accors unless you become a member and add your credit card, they will charge you at the restaurant. Food delivery comes right to the front of the hotel, common these days. The location is Fab. Walk down the street turn right and you can see the Tower of London. It's just maybe 3 short blocks away. Two tube options with Tower Gateway maybe 3 blocks away. If you want to go straight to Heathrow or vice versa you can take the Elizabeth line right to Tower Gateway. Ditto if you need to go to eXcel with the DLR. PLUS now you do not need an oyster card. All of the tube entries will work with your CC that has one touch, Google Pay too. read more

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Not the best hotel. - Air conditioner on as low was possible and the room was still warm, unable to sleep - we purchased sone cold drinks, the fridges hardly worked and our drinks ended up warm not good for milk! - i paid for a room with 2 beds and they gave us a rollout bed and charged us for a 2 bed room - the soap was empty and only found out in the middle of the night - shower has a mirror and can see people in it! No privacy - small lift. Had to wait multiple occasions for it to show up empty - paint peeling off the wall near the shower The hotel gets a 1 star for being clean, if not I'd suggest a 0 star!!! read more

Novotel - Hotels Near Me - London, XGL

A really nice hotel, but its quite expensive. Most of the people here seemed to be on a business trip so I imagine most people's companies are paying for this fancy place. The breakfast here is awesome. They have a wide selection of everything you could want and even omelets! The bar upstairs is quite expensive and the cheapest drink is 10£. The food in the restaurant for dinner is quite expensive but pretty decent. I loved the vegetarian pasta they gave me. The cheese and sauce worked beautifully. The ketchup for my chips (the french fries) came in a cute little jar and was really rich. The rooms themselves are quite nice and they had a cool fogging feature for the glass in the shower (kind of unnecessary but cool nonetheless). The bed was super comfy and I had an amazing view from my bedroom. Honestly, the best part about this place was the juice at the reception! Every day I went there to grab a couple glasses of the delicious stuff. This hotel is also located conveniently in Canary Wharf, so that's kinda nice as well. I'm sure you can find a cheaper place, but the hotel's amenities are pretty cool (but expensive). read more

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I loved this hotel. The staff was very accommodating and attentive! Check in was easy, room was clean and well stocked, the kids play section was a definite plus! The only thing is.. when I booked the hotel it said LAUNDRY with a picture of a washer and dryer. I was really looking forward to washing my clothes before I left. When I got to the hotel it was only dry clean/wash by piece. This was very misleading. read more

I have stayed at Novotel's in other countries and loved the experience. However, the experience at the London Tower Bridge location was a bit different... Upon arriving here the process to check in and " pre pay" for meals was just extremely confusing. There isn't a main lobby or reception area. The reception is at a random table at the entrance of the hotel and it's an extremely awkward setup with someone standing there, not dressed in Novotel apparel or even with a name tag. So you can imagine how thrown off I was when some random person started asking me questions about my stay! As I was staying here for a week due to business travel, I was expecting to have a nice comfortable bed and relaxing experience. Apparently rather than offering me an actual upgrade, they offered me a larger room. It sounded like a good deal and was not going to cost extra, so I figured I would go for it. Bigger room usually means a decent size bed, right? Wrong! The bed was so uncomfortable that I had a stiff neck the whole week. The pillows are not very good quality and the shower flooded the bathroom every time I used it. I spoke to the front desk person a few times throughout the week and rather than fixing the issue they recommended that I take shorter showers and position my body closer to the wall... Ok, talk about great service. NOT. The restaurant in the hotel offered breakfast that's fairly basic but if you have not created an account and " pre paid" upon arrival for meals you expect to eat during your stay, you are pretty much screwed. They made a stink about me just paying for breakfast with my credit card. To be honest, had I pre-paid for meals I would still not have come back to eat here as the food was nothing special and it was pretty steep in pricing as well. Never have had such a strange experience when trying to charge a meal to my room! The service during dinner is awful! Went several days and it was empty and the servers were so focused on their personal conversation it took me 15 minutes before anyone even offered me a menu. The second time I went I ended up getting up and leaving since 10 minutes into me entering I still had not been acknowledged. Also if you ask the front desk for a taxi you get redirected to the Double Tree across the street!! Why would I want to walk to a completely different hotel to hail a cab? Seems extremely complicated. If we had not prepaid I would have checked out and moved to another hotel. Needless to say, as I am planning my next business trip to London I will not be staying here. read more

AVOID THIS PLACE! BROKEN TOILET SEATS foR starters! Oh ny! Would you likea broken toilet seat for 2 Weeks!? You're gonna love this!! I usually never post bad things... even when I don't have good experiences but... Where can I start.... I got here for work and it's been miserable: The shower clogs after 2 minutes of showering (nothing about sustainability, just clogs out of negligence)! I asked about it and never got it resolved... even though I stayed for 2 weeks. Do you like a broken toilet seat that after 2 weeks is not fixed? Do you like being woken up by water pipes noises? If you do, You'll love this place.... it is a genuine hostel at real hotel rates. If you like to overpay for a poor breakfast, you'll love this place btw... Finally, this is on top of my anecdote: I asked food one day (cause I work from the hotel) and no one picks up. A, few more times and the same answer... when I go downstairs to ask for a "takeaway" order, they guy in charge says: I'm busy, can't you see? Tonight (Thursday dec 12th, 2019), I asked a late night soup, I understand it was 11 pm order... but when it arrived: surprise! got it without a spoon!!! After waiting for more than 30min for the spoon, and my soup was cold... I went downstairs to ask about it... the manager just said: "if you don't want it, leave the soup outside the door" unbelievable!!!! The location is fantastic, I can't wait to come back once the tasteless owners go under and the terrible management changes. read more

Novotel - #brokenseatfor2weeks - Hotels Near Me - London, XGL

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"Good but not excellent and avoid weekends" Stayed Thursday-Sunday. Nice rooms with cool design. Breakfast menu excellent but on the weekend it was crowded with children's so then it was no hit. The person in the reception where good in the restaurant slow and not service minded. I rented the Barkley bikes and then it is rather easy to go around London for a cheap fee.... They had free Wifi but slow you could pay extra for faster connection which I didn't try.... read more

Novotel - The room - Hotels Near Me - London, XGL

I loved this hotel! Close to the tube, tower bridge, and Tower of London. Beautiful rooms, helpful staff, delicious breakfast, clean, quiet, and peaceful. I would definitely stay there again. I was there 3 nights and not one complaint. read more

We used a hotels.com night here - note that otherwise, rack rates here are VERY expensive. The room and bed were actually a bit larger than expected. Interesting bathroom setup, with just a glass wall between the bed area and the bathroom - that can be fogged with the push of a button. The bathroom features a very large shower area, but no tub. We liked the location for convenience - very close to the Tower Hill tube stop. I also recommend walking through the courtyard of the next hotel over to check out the Roman wall lit up at night. However, the location also offers the downside of having loud drunks walking down the street at night. Wifi is included, but the on-site restaurant breakfast is not included, a big drawback for what you pay here. We were able to store our bags in a back room between checkout and time to leave for our flight. The front desk staff were helpful about this, but weren't able to answer questions about the area, none of them seemed to know the area very well. 3-3.5 stars read more

Downstairs conference rooms are quiet with a good temperature and coffee and cookies in the lobby area. Also, at reception (ground floor) there are two free to use PCs with attached printer, you can use for free if you need to check something quickly, or print off something you forgot in the office.... be warned though PDF docs won't print (no idea why not). read more

STAY AWAY from this dump, disguised as a hotel. The rooms are completely plain with no charm. No face washcloths are provided at all. The few towels you do get are 2 and like burlap. I was there for 4 nights on business from NYC, and needed wake up calls. Needless to say, neither happened - and I was livid. Upon checking into my first room, I discovered a non-working phone and barely any AC. I changed rooms, accidentally left my phone charger and sneakers in the room. Realizing 2 hours later that they were left, I phoned the front desk, and they claimed they checked with housekeeping and the items were not found. The WORST stay in a hotel in my life. UGH. read more

Nice room, great staff, excellent restaurant. We stayed five nights and my biggest complaint is the swampy room conditions. Can barely sleep. Regardless of what the website says... if there is central heat, why wouldn't you turn the entire system down a few degrees? Would not stay here again under these conditions. Had to literally stop blow drying my hair and lay down it was so hot. Again, love everything else about the hotel. read more

I've stayed at several hotels in the City when traveling for work and this is one of the nicer in the price tier. I was on the first floor, with a very modern room with lots of feature lighting. The bathroom is very modern and clean feeling as well. Room size is also slightly more generous (by London standards) than others in its price tier. Staff are friendly, accomodating, and multi-lingual. The restaurant on-site has a somewhat limited menu, but is run well. Food is good quality and staff helpful there as well. read more

Terrible Hotel. They use the concept of going "green" to not provide you with more than one towel and they DO NOT have air conditioning in any way shape or form. Don't let their pitch of, "We don't have A/C we have air cooling" fool you. It was 50 degrees at night and 80 in the room. It got to the point where I had to move hotels because it was so hot I could not sleep. Not to mention for $500 US a night I did not get breakfast or high speed internet.. I moved to the Club Quarters on Gracechurch Street for $130 US a night and it is a much better hotel with a very helpful staff, hi speed Internet included and yes, A/C. I have already informed my company to NEVER book anyone at Novotel again and to remove it as a hotel option from Concur. Maybe then they will stop using the "Green" excuse to not provide a guest with basic amenities and comforts. read more

Okay hotel, energy conscious which is good. But this also means bad AC and weak hair dryer. Housekeeping inconsistent, service in bar slow. It is pretty convenient to the tube, Tower of London, Tower Bridge and Butler's Wharf. Overall clean and just what you need for a short stay. read more

After a long flight from the United States and long taxi ride from Heathrow my family and I arrived at Novotel for a 2:00 check-in only to be told our rooms are not ready. Once were let into our the number of beds were wrong...not a strong start read more

This was one of about two good-looking hotels I could find in London that would, or could, accommodate a family of four in one room. The children (13 and 7) had rollaway cots, and the room was practically wall-to-wall beds, but everyone slept very well. The king-sized bed and the cots were all very comfortable and the room was quiet, even though we were only on the second floor and faced the street. The room was well outfitted in power outlets and other technological innovations. My mother had a room across the hall, and it appeared that her room could have been connected to another room to accommodate a family arrangement (I didn't check when I booked). It seemed that this corner of Tower Hill gets foot traffic in the morning as people head for work, but it does not get night-time partying. The buffet breakfast at the Elements restaurant was very good, and breakfast by room service was about the same price and also very nice. There are also restaurants and coffee shops nearby, and of course the Tower of London and the Underground. When we left, the five of us took a cab to Heathrow about 9:30 on a Wednesday morning: it took about 45 minutes and cost L75. I would strongly recommend this hotel. read more

this was the worst experience I have ever had. The hotel rooms are anything but a 4 stars hotel room, honestly more like a motel and I had to pay 300 pounds for each night definitely not worth it. The breakfast food was alright, but we got robbed by the waitresses. My mother went to get some food and left her bag in the chair next to her. Now keep in mind we were not allowed to seat ourselves but instead the waitresses seated us, we were only 2 people and there were plenty of empty tables for 2 people only but instead they seated us in a table for 4 people where no camera was covering the table. Now as my mom went to get food I was busy eating my own food therefore I was not paying attention to the bag because I thought it was safe apparently not. There was a waiter with a buzz cut coming from one side and another waiter coming from the other side with a trolley. Not even a minute after the waiters passed by our tabels was the bag gone.In our bag was 20,000 pounds and 3 18 karrots rings, an iphone 6 plus and new gucci sunglasses, 3 passports and my mother's work documents. When we told the waitresses to close the restaurant they wouldn't because they didn't want to bother the other customers!!! SO WHAT OUR WHOLE LIFE WAS IN THOSE BAGS AND THEY DIDNT EVEN TRY TO HELP US. When we wanted to call the phone in the bag they wouldn't let us because they didn't want to disturb the costumers. Now why would they not want to help us? because we are wearing hjjab if it was someone else they would have done exactly as we told them but we're not someone else. When they checked the security cameras they said that the cameras was not covering our table, who else would know that but the waitresses that seated us? They didn't even let us stay a night for free even though we had no money. Even the lady who was our tour guide said that there were many previous robberies in there before hand and the manager didn't even tell us about it. The manager who was named bledar bushi told us the dumbest story about how these very well dressed people came in and stole from a Malaysian couple and he said they could be mistaken for engineers or they could be mistaken for your employees. They said that the people came from outside last time and I highly doubt that since they wouldn't even let me, a guest, get in to the buffet with out giving them our hotel room number. So over all if you want to get robbed by employees of a 4 star hotel please do come to novotel hotel best place to get robbed of your money and rights. read more

Disclaimer: Our rooms didn't have issues other then the cleaning staff not replacing the bath towels. This negative review is due to an issue involving our missing property. Before we checked out, I accidentally left my Amazon Kindle in our bed as I used it the night before. Couple hours after checking out we realized it and called Novotel and spoke to the front desk who confirmed that they did find one. I requested that my brother, who was still staying there for couple more days, will come pickup the Kindle for me as we are going back to US and won't have time to come can get it. After telling them what it looks like (it only comes in one color) and even offering to check into the account to show that its registered to me (same name as the hotel room) they refused my brothers request when he went to get it. I was told to contact the manager instead, which I did that night. I was emailed back (and on phone) saying that although they did find a Kindle it was not mine bc it didn't match my discription and that it was already claimed and the cleaning staff didn't find anything in my room. I regret forgetting it in the bed and it's partially my fault but I am having a hard time believing that they didn't find mine and instead someone else claimed the only kindle found that day. I told them I can show them how to check who it's registered to to make sure but it was useless. I am beyond mad how this was handle. The manager kept repeating the same line and didn't give a crap that it had sentimental value (a aniv gift from wife and hundreds of books read on it)It's clear that some folks in the staff aren't being honest and now I am without my kindle. read more