Mike came put me at ease and went through the process with me with clear instructions and what I…read morehad to do before the tenting to get ready. The crew came did their job very quickly and they spoke to me about the process and when I would be able to return. I happened to come by and see my house and they were there taking the sign and tape off. The driver said everything was good and I can get in. I didn't feel violated that people were inside my home without me there. Everything was as I left it. Nothing was moved opened or missing. I cleaned before I left and then I came back it was just as I left it. The company I had who didn't do the job was the total opposite and I felt like my house was dirty and violated everything was opened grass and dirt was everywhere and furniture was pulled out. Just not a nice feeling. I'm very happy with the outcome and the entire process. It was also a little less expensive wich is nice being a widow with very little income.

We set up a monthly service to treat our home, initially $200+ for a contract and $74 approximately…read moreper month. This came with an " inside guarantee". What that seems to mean is, if you have an issue inside that they would spray inside. Well I guess not. I called the morning they were due to come out again and Maria told me the employee would call me (so I could let him inside). That never happened. The exterior was treated only. I called back and obviously not happy ( not a good day for me), Maria told me that interior service would cost more. WTH! Wasted my time and money with them.

They're honest and very helpful in providing information regarding pest control. No pushy sales.read more

They do not show up, but still charge you. My property is gated and the only access to interior…read moreand our backyard is through the house. Five months in a row they did not enter my property, but still charged us for interior and exterior treatment which was never done. I had to complain multiple times, but they continued to do bill $160/mo without doing the treatment. Owner is a nice guy but unable to train his dishonest staff.

First, they never showed up for our scheduled appointment, and I left work early to be there. I…read morenever received a confirmation a few days prior, which I thought was unusual, so I called and texted the day of the appointment to confirm but never received a response. About an hour and a half after my scheduled appointment time, I received a text saying they were at a job that ran too long. Regardless, this felt very unprofessional and unreliable. I also noticed several other negative reviews mentioning similar issues. I found them on Groupon, and they wanted payment upfront before even coming out for the service. I declined because I preferred to meet face-to-face, have them do a walkthrough, and provide a proper quote. Luckily, I did not pay in advance. There are too many reliable companies out there to choose from, and they really need to improve their communication and professionalism. I ultimately decided to go with a well-known, reputable company instead.

Prepaid and bought a Groupon. These people do not answer. My voucher said to email for appointment…read morewhich I didn't like. Ignored my email. I had to Google them and then tried calling them. Left them a voicemail. Did not return my call or voicemail. I tried to text them the next day. Introduced himself as Mike and replied and asked what my voucher number is, gave me a day but not a time that he would come out, and then never replied again. Ghosted. Attempted to reach out 3x after that. No response. Now I'm trying to get my money back.

Gustavo is wonderful!! I had my appointment scheduled for a…read morefew weeks now, and a few simple questions were asked of me. The appointment was confirmed and I received text updates 48 hours prior to my appointment. The morning of the appointment I received a message with an eta for Gustavo. He arrived, and was kind enough to slip on shoe coverings before entering the home. The process was quick, and he explained to me where he sprayed and what treatments he did. This had been one of the easiest companies for home service that I have dealt with. From customer support, to the actual appointment and service tech. Pricing was very reasonable and it was one of the factors when making my decision on which company to choose. I needed preventative care, and it was exactly what I got. Highly recommend, and Gustavo is wonderful, he even played with my dog for a min.

Scammers/crooks and negligent on top of that. On google 3000+ 5* reviews without a single other…read morereview should be suspicious enough. We saw a mouse in the garage so we called. They came the next day and upsold my wife on a package to prevent termites as well (our house was termite proofed already and we have had no issues). In truth they could see how she was scared of mice and took advantage of her. They charged $2500 and placed 4 "victor" mouse traps in total. They spent 20 minutes on the property and did not do any sealing of the house. Of the traps they placed two were in the same one kitchen drawer. Another trap they placed under the bed in the guest room and did not tell anyone besides my housekeeper who barely speaks English - we opened that door and my dog entered the room and the trap snapped on him! There is literally a bowl of dog food and a dog bed in that room how negligent can these "professionals" be. Of course I called to discuss these issues but for days we were transferred manager to manager. In the end they refuse to issue a refund but I am still going to go with another company for the job. In the end I paid $2500 for 6 dollars worth of mouse traps and a ton of aggravation.

Very professional and thorough! Highly recommend. Matthew provided us with excellent guidance on…read morehow to take care of our pests!

We have had a great experience with Native Pest Management. They are dependable and we have no…read moreissues since using them. Michael has done a great job and explains what he is doing and anything we need to be aware of. We appreciate the friendly and great service from their team.

Bates Exterminating sprayed our lawn on 7 Dec 2024 and unknown to me, they added green dye to the…read morespray. Green dye came off the paws of our neighbor's dog on Sunday. On Friday green came off on our dog's paws (had not been out till then). On Christmas day it is still coming off (see pictures). Bates refused to acknowledge it was a long-term problem and refused to do anything about it saying they were not responsible for anything done to our lawn as we had signed an agreement that they were not responsible. We have used their service for 32 years and never that problem before. The owner said he does not need to respond to a complaint filed with the BBB, which I had done on 13 Dec 2024. DO NOT USE THIS COMPANY, THEY REFUSE TO WORK WITH THEIR CUSTOMER.

Thank You Bates Exterminating for your Great Service , I had a issue with ants and You came and…read moreSprayed now .I know I can count on You for my Bug Needs .... 5 Stars!!!!!!!!

Although I didn't need services due to a Cuban Tree Frog problem, the company was quick and…read moreresponsive. Kyle came out to do an inspection and was kind and very knowledgeable. Thank you guys!

very professional, friendly and explained the process of getting rid of the ant infestation. So…read morefar so good. it has been a much better experience then i had with Massey. Seems to be working effectively.