I have never experienced such a horrible property management company. The maintenance crew does…read moretheir best but they're drowning in requests because property management doesn't manage the properties. The first week I moved in sewage backed up into my shower because of a clogged sump pump. The back of the toilet cracked in half for no apparent reason. The heater broke mid winter and it took a week to replace. The washing machine flooded because the drain pipe froze, that took a week to have addressed. Dishwasher flooded because I don't even know some connection problem that they still won't fix. Most recently an apartment showing was scheduled without my knowledge while I was away, came home to find I was locked out, cost $200 for a locksmith and they are fighting with me to reimburse. Every interaction has been met with condescension at best but more often than not complete dismissal.

Already a bad feeling this is not going to go well. Not one time in any past rentals, have I ever…read morehad to pay an additional fee for paying rent with my CONNECTED CHECKING ACCOUNT! It's $2 and might seem like no big deal but it's the moral of the charge. There is no reason to try and squeeze an extra $2 from tenants. Then I see all the other bad reviews and I just hope the unit itself is actually functional when I move in. Note: the 2 stars are purely because of the fee. It just rubs me the wrong way. If I have no issues with the unit itself , this is bumped up to 3 stars, maybe 4. They can easily change that fee policy to make tenants happier, because it's garbage and seems predatorial.

Dropping by to say that Ting is absolutely phenomenal! As a licensed real estate broker who also…read moremanages properties, she goes above and beyond to ensure everything runs smoothly for tenants. From our very first viewing through the application process, her communication has been timely, clear, and incredibly helpful. She consistently provides answers and guidance for every question we've had. She makes sure our home is comfortable, safe, and fully functional--whether it's minor new-build items like an ice machine or a window adjustment, or keeping us updated on maintenance and mail matters. Her friendly, professional demeanor makes every interaction a pleasure, and she ensures our property feels cared for and works as it should, creating a seamless and worry-free living experience. She really has gone above and beyond for us and it's really appreciated. We've had several property managers in the past, but I can confidently say she is the best!!! We are so grateful for her support, dedication, and expertise, and anyone lucky enough to work with her will be in excellent hands. Thanks Ting!!!

Put in a maintenance request and no response after a dumb question and 4 days. They cannot get me…read moreanyone from the maintenance department nor their supervisor. They just promise an answer then ghost. Fuck these guys. Chicago property management SUCKS. Buy that stuff.

As an out-of-state owner of a rental condo in Vetro in the South Loop, I have trusted CL3…read moremanagement from faraway Texas for the last 9 years. John Materna and his hardworking staff have been at the ready whenever a new tenant moved in or repairs were needed. Although some tenants were difficult, CL3 kept me informed via email regarding expenses. For example, they found bargain prices when a refrigerator no longer worked and a washer/dryer unit broke down, one after the other. Thomas Clohisy shopped around and we were able to replace each with a new appliance. Thank you Thomas! Especially helpful was CL3's regular documentation of both minor and major expenses as they came up. From a light bulb (really!) to a large window that had to be replaced, I had the receipts for all repairs and improvements over a 9-year period. That came in handy when my insurance company covered all costs for the huge window replacement--$2500! John and Brett Huelat's employees always handled difficult problems expeditiously and quickly, and stayed in contact with me whenever "disasters" such as accidentally flushing a gold necklace down the toilet occurred. Thankfully, it was recovered quickly. I stayed in touch with the company mainly through email, and when tax time came around I had the spreadsheets necessary to support expenses. My CPA was grateful for such detailed information. Now that I am selling the condo, I am grateful for CL3's care and concern over the years, which has kept the unit in good condition. Through teamwork, cooperation with tenants as well as the landlord (me!), and expert support, I am able to recommend the company and its employees without any reservations.

CL3 managed my rental property for years while I was away. They handled the move-in and move-out…read moreof tenants and also helped resolve any issues that came up with the unit. My tenants were very pleased with Brett and his team's promptness in addressing issues. I highly recommend CL3. They were also very helpful when I sold the unit as well. They managed all the offers and was very diligent in tracking down the required documents to close the deal. Thanks Brett and team!!

Review for the Building at 525 W Arlington Place and for Aaron with Metropolitan Rental Corp…read more I have lived in 4 different buildings around Chicago and this was by far the most pleasant and easy living experience I have had. I have loved living in the building and working with Aaron. I would recommend him to anyone. Working with Aaron: - Hands down, Aaron has been the best, most accommodating and helpful Building Manager I have ever worked with. - Texting or emailing him always resulted in my questions being answered quickly. - He told me how everything was flat out, without additional selling or sleezyness that I have seen with other building managers. - I ended up having to move out of the building before my lease was up (Not because I wanted to! I would have stayed for years) and Aaron went above and beyond in helping me through what could be a VERY stressful situation. He was amazing. With the Building: - It's an old hotel from the 1920's which added to the charm for me. Knowing that, it's an old building, but they have done a great job updating the apartments and the one bedroom I loved in was redone right before I moved in. - There are small quirks about the building and apartments but you are always going to get that unless you live in a brand new construction for 3 times the cost. - I always felt safe in and around the building as a younger lady living alone in a one bedroom. - Whenever I needed something fixed, the building engineer, Ahmed, was there within 24 hours fixing it just after a quick text. It was super convenient. Overall, If you are looking at this building, do it. It's worth having someone great to take care of things that come up and to have a great old building with lots of charm in one of the best parts of Chicago.

Nothing but great things to say about living at the Granada property. Maintenance is very…read moreresponsive and the leasing agent, Aaron, is very kind and looks out for the tenants. Location cannot be beat.

Joe and Jeff? Gems in a sea of duds. I once texted Joe that someone was trying to get into my…read moreapartment, and he not only pulled all the security cameras and FOUND the tenant doing so, but he'd called her, figured out the issue (she thought I was laundry, I thought she was a murderer) and walked down from the office to my apartment to tell me in person. Every single maintenace issue I had he texted me within the hour to tell me the plan for how they were going to fix it. I once got locked out of the bathroom (old building problems) and he came with Pablo and Pablo CLIMBED IN MY SECOND STORY WINDOW to get it fixed for me. Start to finish from when the door locked it took 45 mins until I could get in. I adore Lakeview Associates because of Jeff and Joe. I am no longer in a building they manage but still with Lakeview Associates and it's still good, but not nearly as good as it was in their buildings. Joe and Jeff are bros who care.

Lakeview Associates seemed to be an apartment manager that genuinely wanted to help its tenants,…read moreversus just extracting a rent check and imposing rules and conditions. As the cosigner on a lease, they did a lot to help us with a sub-let situation when we needed to be out of the apartment earlier than planned, first by helping us evaluate a leasee we suggested, then finding us a new tenant in a week when that didn't work out. On top of that, 2256 N. Cleveland was well-maintained, the staff was helpful with questions, they were always responsive to communication.

Serena is very professional and knowledgeable about my investment property, I highly recommend this…read morebusiness.

From the owner: Serving Chicago and the Chicago suburbs, Chicago Central Property Management is your trusted…read morepartner in property management, buying and selling properties, leasing, and HOA and Condo management. Local and family owned, with over 2 decade of experience working with landlords, tenants and owners we take pride in delivering tailored solutions that not only meet but exceed the unique needs of property owners, investors, and tenants alike. We specialize in small and mid-size properties from single units to as many as twenty unit buildings. We will give you the personalized and thorough service that our corporate owned competitors cannot offer. You will never have to press "1" to get a live person. We also have flexible pricing and customizable packages. Sponsoring Broker-COMPASS

Reliable and genuinely good landlords can be hard to come by, so I'm glad my first renting…read moreexperience in Chicago happened to be from S & M Management. I rented from them for one year and the entire process - from applying for a lease to receiving back the security deposit -was easy and stress-free. Millie is very responsive to emails, so any issue/concern you may have will be addressed right away. I only had one maintenance request and had a very positive experience. Diego responded in minutes and fixed the problem within a couple of hours. Keep in mind the buildings are pretty old and not the nicest looking (you get what you pay for). But we had a lot of cabinet space in the kitchen, plenty of closet space, air conditioners supplied, and a dishwasher. We barely had maintenance issues despite the building being so old. S & M does a great job with making sure the buildings are safe and clean to live in. Would've loved to rent from them again but they didn't have the best options for me at the time. Overall, I had a worry-free and pleasant experience renting from them.

HIGHLY RECOMMEND THIS LANDLORD!!! S&M was fantastic as a landlord and management company. If you're…read morelooking to move to lakeview, their oakdale apartments are fantastic. This landlord/property manager will take care of your needs whenever they come up. Hugo, the maintenance man, was awesome and took care of everything I needed when it came to maintenance. Extremely kind and helpful people. I was extremely happy with my stay at their apartment building on Oakdale. Cynthia Cotto was my main point of contact and she was BEYOND helpful with everything I needed. Thank you S&M for the wonderful service and help throughout my two years at your property!

We had another flawless experience with Jim Flanders, this time while selling the same home he…read morehelped us buy 6 years ago. We have kept a great relationship with Jim through the years, and my husband has worked with him on buying and selling some of our investment property. So when it came time to sell our city home in Logan Square as we made the move to the suburbs, we knew Jim Flanders was the one to help us do this. We were building a new construction home in the burbs, so we had a lot of lead time in knowing that we needed to list the property. This was a tricky balance since we didn't want to list the home too quickly (and risk selling it and being homeless for many months until our new house was ready), but we didn't want to miss the peak market season during the summer months and wait until the fall or winter to list it. We also have 2 toddlers at home, so the idea of having to keep the house "showing ready" for an extended period of time was daunting. In a perfect world, we would be able to get under contract quickly with a buyer, but negotiate a later close date and get the best of both worlds. Jim helped us do a walkthrough of the house and pointed out the things he recommended we do to get the house in showing form (painting the walls, caulking some areas, clearing out toy congested areas) but only focused on what he felt would actually make a difference rather than asking us to invest a bunch of money in things that ultimately do not help sell quicker or at a higher price. Jim helped guide us in our timing, thanks to his knowledge and understanding of the market. We listed on a Wednesday in July, and decided to have an open house that very weekend. Jim came and managed the open house for us and the first couple to see the home made an offer that same day. They did not have a real estate agent, and Jim led all the conversations directly with the buyer and negotiated the terms and conditions for the contract. He was able to negotiate a 90 day closing, which gave us plenty of time to stay in our home and enjoy it before needing to vacate. The best quality about Jim Flanders is his easy going personality and honest approach. He always has your back and wants the best for you. But he is not pushy. He will not talk you into doing yourself a disservice just to get a quicker commission. He truly wants to advise you and guide you to get the best results possible and his patience is incredible. He will be there as many times as you need him for as long as you need him, to make sure everything goes smoothly. It was one thing for us to have the utmost trust in Jim, but the most impressive thing was how much the buyers also trusted Jim. They opted not to get their own real estate agent and were fine working directly through Jim (even though he was representing us, the sellers) because they also could feel that Jim had everybody's best interests at heart. This is where Jim Flanders really sets himself apart from other realtors I've worked with. He forms relationships, not just with his clients, but with the opposite clients as well. He took time to have many phone conversations with the buyers to put them at ease, talk through the inspection findings, and negotiate our terms. They trusted him so much that when it came time to close, they didn't even ask for a final walk through of the house before closing. We couldn't have asked for a smoother and less stressful process of selling our home. We got the price we wanted, the closing date we wanted, and all the negotiations and conversations were easy and friendly.

We cannot recommend Jim more highly. He is a consummate professional, honest, thoughtful and…read moreoutrageously knowledgeable about the Chicago property market. We took the plunge this year and started the search for our first home. Jim was incredibly generous with his time working with us, and helped us figure out what we actually wanted and where we would be happy. In May, Jim showed us a home we fell in love with and he guided us through every step of the process, from winning the bid, inspections, closing and held our hands every step of the way. Knowledge and professionalism aside, Jim is just a legend and we just enjoyed hanging out with him and having the chats at showings. The second we get a sniff that any of our friends or people we meet are looking to buy, we instantly stop the conversation to tell them 'YOU HAVE TO WORK WITH JIM FLANDERS'. Thank you Jim.

Adrian is one of the best property managers I've had the pleasure of working with. He is extremely…read moreresponsive and diligent, and on numerous occasions has gone out of his way to handle our requests. Dealing with property management companies is often times unpleasant, but thankfully that hasn't been the case with Adrian as our property manager.

Westward 360 is a comically bad company…read more Where to begin? 1. Our first rep would take weeks to respond to HOA queries, then went radio silent. We later learned she went on maternity leave with no notice and the office is so disorganized that no one was aware her inbox was going unresponded to. 2. Basic invoice reimbursement can take months. Not weeks, months. This is not an isolated incident and has happened multiple times in the last two years or so I've been part of our small building's HOA. 3. We were extended a property tax appeal via a law firm that partners with Westward. Perfect! ... 5 followups. 5 followups over five weeks later, the appeal was never done, and unit owners who had been counting on the appeal through Westward were left with hiked taxes. No offer of compensation. The best explanation they could offer was that emails following up (on THEIR OFFER) had gone to spam for one of two individuals managing our property, and an offer to send the appeal...a full week after the deadline had expired. My email asking how they planned to circumvent the state deadline, as well as an additional SEVENTH followup, have gone unanswered. For weeks. Again. This barely scratches the surface, but I truly have never had anything close to this experience with a supposedly professional agency in my life. The sense I get is that the company's reps are entirely based overseas and saddled with absolutely untenable account numbers. I have sympathy for them, but not for Westward's business practices. Stay as far away as you can - I truly would not even rent a unit in a building managed by this company. If you are saddled with them, god help you.

Best apartment I've ever lived in and best management team. I moved out ten years ago to NYC and…read morerecently sent a package to my old address at 525 Dearborn and management shipped it to me in Brooklyn. My studio that I had at 525 is still my favorite place I've ever lived and I wish I could bring it to every city with me.

i live at there 808 w junior terrace building. i am having a problem with mice repeatedly, they…read morekeep telling me they treated my apt and then a couple weeks later there's another