Delivered a bedframe. Upon delivery, they said that their card machine was broken and they needed me to Zelle them $70 so they can take it up to my apartment from outside. They would've just dumped the bedframe in the middle of the circle if I said no. A portion of the bedframe was broken, and I highly doubt that the manufacturer shipped a broken bedframe. Wish things went differently. read more

Delivery service that was used to deliver my Echelon bike. Some confusion with the actual shipping and delivery date, but they were pretty responsive. Guys that delivered the bike did not have masks on. Pretty concerning in a pandemic. They also put the handlebars on backwards. Most irritating and inconvenient, they took the tools used to put the bike together ; this was a problem because there was a stopper that needed to be removed so the wheel would turn. Had to go purchase an Allen wrench when they could have just left the tools. Overall, decent experience. read more

Placed two online orders from Home Depot on 8/13/21. The items were bundled into one box and shipped via NSD, tracking # 21243085. The package arrived to the local terminal on 8/16/21 and had an estimated delivery date of 8/18/21 to 8/20/21. The package has not moved since. Since NSD does not answer the phones, the only way to get in touch is through their live chat which you have to spend 20+ minutes clicking on until it finally goes through and doesn't give you a 404 error. I've contacted NSD 5 times now and they always tell me that "the local terminal will reach out in 24-48 hours to schedule delivery" they never call... I've contacted Home Depot about this 3 times now. Home Depot reaches out to NSD and was told twice "they will reach out in 24-48 hours to schedule delivery." On their last attempt, the NSD rep said he put in an "urgent" request to the terminal and I will hear from someone within a hour. Now over 24 hours later, no call, no update, still no package... Absolutely horrible experience. read more

I am getting mixed information about my delivery. online it says in transit and when I called the rep answered the phone just to hang up on me. she stated my order is still at the terminal. I reached out to the CEO and heard nothing. I need to know where my order is and why isn't my delivery date set? No good communications. Bad tracking system. read more

Absolutely terrible customer service. Call them, no answer, after about 10 min it tells you it will call you back,,, they never do. Chat on webpage, rarely works,, but it did connect with me one time. The agent didn't help. Told me someone would call me tomorrow or the next day to schedule then hung up the chat. I would never recommend this company to anyone. They are terrible. read more

I have had several items delivered from Home Depot and every time this company amazes me how horrible there service and communication is. They told me there would be a courtesy call and an expected delivery window. I never received the call and the delivery occurred 8 hours outside of the window. I have still not received the item because the truck left when they could not get in the gate. I would have opened the gate if they told me the right time when the delivery was being made. I hope the item is intact because the last time they held onto the item the package was delivered with damage. If there were negative stars I would give them to nonstopdelivery. It amazes me that a company like this is still in business after having such unfortunate reviews and experiences. read more

I have been trying for 18 days to get ahold of someone to deliver. Got a call on a Thursday saying they will deliver that following Monday between 3-7pm. After waiting around all day, no one shows up for delivery and of course no one answers when you call. I am gonna file a complaint on BBB now, even though I doubt it will do anything. read more

I ordered a NordicTrack treadmill and based on the email they sent is someone will call me to schedule date of delivery. I have not received a phone call but rather received an email indicating date of delivery. We wont be home by the indicated date. I called their CS asking for a different date but they only deliver in the area every Thursday (we don't live in the big cities of Texas). Date of delivery, I got a text message or maybe a phone call saying that they are 30 minutes out. I spoke with the delivery guy and requested where to place the treadmill by the driveway. He did put it on the place we requested and he even sent a picture of it. read more

Hub Group - Treadmill delivery - Couriers & Delivery Services Near Me

I recently purchased a couple of mattresses from JCP, that were delivered by NSD. Each delivery was outstanding. They brought the mattress in the house and put them in the bedroom for me. They were nice enough to take my old mattress out to the garage for me. They gave me a timeline of when they would arrive, then they contacted me 10 minutes before their arrival, which I appreciated. I recommend their services to anyone needing a delivery. read more

The company hires delivery teams off the street with no knowledge of how to deliver items. Items are not inspected at the terminal. There was no call to schedule delivery nor did the delivery team call while enroute. The delivery team just wants to unload boxes and leave no matter the level of service a person pays for. read more

I ordered a large item through Amazon in early January which Amazon shipped via NSD. NSD has missed two scheduled delivery times and has not called to reschedule. I have called NSD twice for an update as to when they plan to deliver the item, but cannot get a call back. Update: I received a call back for rescheduling and my item was delivered! read more

I have called 23 times in the past ten days. Every time I've been told through an automated system that I will be called back once it's my place in line. Each time, no call back. NSD lied about contacting me for delivery, then scheduled my delivery for today, then I checked two hours later and it's scheduled for next Wednesday. I don't understand what the problem is and why no one is calling me back or scheduling my delivery with me. This company is a total sham. read more

They delivered my large packages with care. Even though some parts were still missing from the company, the rep was able to contact the company and NSD delivered all my items together on time. The delivery guys also did a courtesy call and came within the time frame. read more

Nonstop Delivery? Lowe's shipped a product to me from the manufacturer through NSD. The packages were ordered 12/22 and picked up 12/23 by NSD. Guaranteed delivery 1/6-1/10. 1/19 and no delivery, no status, no answer on multiple days, no chat responded to, and no returned messages by voice and email. Finally had Lowe's cancel the order. Can't wait forever for "No Such Delivery" to deliver. read more

I wish it was possible to give negative stars as a rating. My package has been in transit since January 4th as of this review it has been shipping for 15 days. We have had 2 promised delivery appointments. 1 was canceled because they suddenly realized they didn't actually have my item, and the other 1 was a missed appointment where there driver never showed or called. Calls to the company were met with double talk and the run around. No one is able to locate my package, the driver is unreachable according to the company and they have no real idea when or if my package will arrive. If you ever buy something and find out it's being shipped by NSD, cancel your order and get it shipped by someone else or buy it from someone that ships with a different company. WORST FREIGHT COMPANY EVER! Update. I got my package over 4 hours after the promised delivery time only to find my brand new TV screen is shattered!!! read more

Hub Group - Couriers & Delivery Services Near Me

Tried many times to schedule our white glove Nortictrack delivery with no luck on Chat nor the phone calls, dead silence with no call backs. It's like this company did not exist. Very disappointed at its customer service. If you are reading this, please do something about it. read more

I was very impressed with all the follow up. They were right on top of the delivery and the follow up installation. The two individuals who did the delivery and the assembly were professional yet friendly and they took the time to explain what was going on. i would recommend this company to anyone. Truly a company who appreciate their customers. read more

Why does Amazon use this company? Emanuel showed up with 2 large pieces of furniture at 8am for a 10am-2pm delivery time. The 2nd person "called out sick" today and thus Emanuel showed up solo. We paid for delivery to room of choice. Emanuel told us that we didn't purchase "white glove service" and he was only allowed to go up 22 steps per house. 1 piece of furniture is broken at the bottom. The other piece of furniture is broken beyond repair - shattered, in fact. The box is destroyed and the pallet is broken in half. Extremely disappointing. read more

I have been trying to reach and get a hold of NSD for 2-3 weeks. I have never received a call-back, email, or any correspondence. There is no customer service. I'm not sure they even have a person that is supposed to call you back. I think the calls just send you into an endless loop. read more

Why won't you deliver my item?!!! I received an email 6/5 saying my item was shipped. It's been almost a month. No one is calling me back or answering my messages. I have tried to contact them several times! The ONE TIME anyone responded to me, they said I would be contacted by 6/30 to schedule delivery. It is now 7/2. Did you lose it? break it? forget about it? I just want my item. I ordered this back in February and I'm tired of waiting! Can someone PLEASE just tell me what is going on?!!! read more

This company needs to go OUT OF BUSINESS, and I'm sure they will if enough people contact Amazon and other companies and tell them not to use NSD. I was supposed to receive a shipment today of a large furniture item I ordered from Amazon. They leave a three hour window for the delivery, so you're trapped at home waiting. My window was 1:30 to 4:30. Or it was. Then they notified me it would be from 1 pm to 4 pm. Well it's 4:49 now, and just a few minutes ago a lady called and said the driver had come but I wasn't home. BS. I was home all day WATCHING the parking lot for them to come. Even though they texted me multiple times to tell me different arrival times, I got nothing... no text, no call, not anything. And then when I expressed frustration, the lady (who called me from 703 708 4562) hung up on me. Luckily I got it on audio and will be reporting it to her boss (not like the boss will care, as crappy as this company is). Now, rather than bringing me my item today while I'm here STILL waiting for it, they want to reschedule to another day, so I can waste another half a day of my life on them. THEY CAN KISS MY ASS. Horrible company. I'll be reporting them to Amazon, the BBB, and state regulators. They don't deserve to be in business if they operate that way. If you've got someone waiting all day, you damned well better know they aren't home before you drive off. read more

My delivery was fine. The guys came around 5:15 PM this Monday. They set my mattress nicely and took the old one. But with my mom's delivery, the delivery guys never showed up. It was already 7PM with no news. To call CityPack (they scheduled the appointment), takes 5-8 tries to get to talk to someone. The guy on the phone said to wait 1 1/5 hrs, and nada. It's extremely disappointing. Obviously delays happen but at least call your customers. It's concerning how many bad reviews are on here. Please remind your delivery personnel to call their customers. This is awful. read more

A nice addition, in response to my review they (1) claimed contacting me a week after they received my machine and nordictrak told me it was being scheduled for delivery is even remotely reasonable; and (2) posted information here about my specific delivery time trying to hide their delay. From what I can tell, if you want a delivery from nonstop you need to complain on yelp and accept them sharing some personal info publicly. Cool. read more

If I could give them 0 stars I would. Immediately after ordering showers doors from Amazon, the freight company NSD, claimed they tried to contact me regarding a delay in shipping they said "carrier unable to contact recipient to arrange delivery" NOT TRUE! Delivery date and time was chosen when I placed order. I tried to contact them via phone numerous times... a live person will never answer and via chat...which is not in working order. I then visited their website which shows shipment at "last mile terminal' which is 30 minutes from my home, where it's been for 3 days. HELP PLEASE!!! read more

Terrible my package is 12 days late. They are saying it's on time in the system. 0 stars if I could. Dominique in customer service is extremely rude Don't use them. read more

So after weeks of emailing with Brian Roberson (me always asking for updates since they will never proactively reach out) and receiving incorrect information like pictures of deliveries which were not the missing item I get the following response "I'm sorry. The terminal is confirming this as having delivered. I would recommend reaching out to The Home Depot for further assistance.". As the table is now back ordered I have an incomplete set. Thanks NSD. Great work read more

I see a lot of negative experiences so I can't speak on that. But I will say that my bike arrived on time and no damage to my property.

Can't get ahold of anyone and then they send me an email saying they are trying to get ahold of me but give no other information.

Do not use. More problems than worth. Changed delivery date 4 times. Can't speak to anyone other than the people overseas and they know nothing and have not information. read more

The delivery was scheduled for the 4th of June 2021 not February-- I have no idea why it says February... auto correct of some sort?

Unfortunately this is the worst experience I have had with a white glove service vendor. They never called to set up a delivery date and time amd just showed up. I was not home but my son was. He called amd I came home from a meeting as quickly as possible only to be bum-rushed to sign delivery and set up paperwork for my Nordictrack eliptical machine. No testing the unit no adjustments for my height, no instruction. Turned out to be assembled incorrectly and maladjusted settings made it near impossible to use. When attempting to call the company to discuss I called no fewer than 15 times over one week, only to get caught in a hold/auto hang up cycle. No one ever returned my call and I got the feeling no one was 'there' there. If there was a zero star rating that is what they would get. The delivery set up techs were so unprofessional I had serious doubts from the moment we started talking. read more

I'm giving some stars for the actual delivery team that provided the "white glove service" and assembled the treadmill I ordered from Nordictrac. This company will send you multiple emails saying they will call to schedule a time frame. I just happened to check the tracking email and they conveniently scheduled my time slot WITHOUT calling me. I reached out via chat and phone at least three times to get this scheduled. Twice they scheduled me without my knowledge and when you call they can only offer you a day. Apparently the time slots (very wide time slots) are scheduled by "the computer". So I had to wait again hoping they didn't pick another time I would be unavailable. read more

I ordered an item from Home Depot. It was shipped by NSD. After two weeks the item was out for delivery. No call, no show. The delivery was rescheduled. Out for delivery, NCNS, rescheduled. And again. And again. It's rescheduled now for the fourth time. The customer support is either not picking up the phone or promising a delivery for the next time. It really seems to me they have lost or stolen my item and trying to cover it up! read more

Hub Group - Transit history. Note three "Out For Delivery" records. - Couriers & Delivery Services Near Me

Has had my package for two months. I've called many times, emailed even more, and even tried to use the non functional chat function on their website. The support team couldn't even figure out how to get in touch with the warehouse for a month, they finally said they did and would provide an update shortly. It's since been two weeks and nobody has reached out. Horrible service and horrible support. Would recommend using any other delivery service instead. read more

This has to be one of the worst delivery companies I've ever dealt with. We ordered furniture and through the supplier's site we saw it had been dropped off at NSD's site. When we purchased the furniture we were told we'd have it within 48 hours of NSD receiving it. Well, 4 days later we have to call the supplier to get in contact with NSD since NSD won't return calls or update their website. Finally we have a delivery date, then as we think this great time is over...nope. They deliver half of what what purchased. Fun times. Can someone explain how companies are using this kind of service to represent them? read more

What a joke. You're on hold forever and you are given the option to enter your phone number for a call back. When they finally call back, they put you on hold and then hang up. Forget the online chat - it keeps disconnecting during chat. All I'm trying to do is schedule a pick up to return items. This company claims to offer excellent customer service. Reallly? What a joke! read more

I tried to schedule a delivery of a treadmill for over a month. They kept asking me to confirm and I would but they would never show. I would call the number to try to reschedule and wait on hold until they would eventually say they would call back by never would call back. This happened multiple times and could not get in contact with anyone from nsd. I eventually called the company I ordered the treadmill through and they got in contact with nsd. They did try to deliver a few days later but it was damaged and I refused delivery. I had to reorder the treadmill and nsd was going to reship a new one. I confirmed a delivery with nsd between the hours of 4 and 8 pm. They came that day at 9:00 am and luckily I was home. I don't understand why even bother confirming a time if they are just going to deliver whenever they feel like it anyway. Glad the experience is over and hope I don't have to deal with this company again. read more

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NSD lost my couch. How does a company lose something as large as couch? It was a unique couch. I cannot find another one. I looked. Similar ones cost substantially more than the one I "bought" and they lost. Now, (although I get my money back from the company who shipped it) I have no couch, I have no idea what kind of couch I want to replace it, because, as I said, it was a unique couch, and it was an AWESOME couch. I am couchless. DO NOT USE THIS SERVICE!!! read more

NSD could be the worst delivery company. First they called me on Friday telling me they were delivering my treadmill that day (4 days earlier than scheduled to a house I didn't live in yet). I later found out they showed up looking to pickup a treadmill and weren't actually delivering it. They sent a text on Sunday confirming delivery for the following day. On Monday, they called to cancel my delivery and told me they would call to reschedule. No phone call. On Tuesday I tried to call but their message directed me to use their online chat feature for faster service, so I did. After I explained my situation about how they cancelled my delivery and never called to reschedule, "Nada" told me that she sent an email to the local delivery center "with high importance" assuring me that someone would call within 24 hours to schedule a delivery. I told her I needed it delivered by Friday because I hired a technician to install it on Saturday. No call back on Wednesday. So today, Thursday, I get back on the chat feature to figure out what's going on. "Dominique" informs me that the warehouse will do a dock sweep today by 2pm to find my treadmill. I guess they lost it. I come to find out that NSD can't schedule a delivery until a dock sweep is done to find the item so Nada told me a lie because she never ordered a dock sweep to find my treadmill to have someone call me. Now I'm sitting around until 2pm today to see if they call back. Oh and they won't give me a direct phone number to call. Dominique told me the general number has long wait times because of the volume of calls (probably all people trying to get their stuff delivered). So I guess I will get back on the chat feature at 2:01 today because I doubt they will call me. I will update this review and change my rating if I receive better service from them. I just hope I get my treadmill today or tomorrow or I'm going to have to re-hire and pay another technician to come install it. read more

Part of my order was missing so I emailed them. they responded back with a second tracking number and I got the rest of my missing items the next day. I was surprised and relieved at how quick they responded. I definitely recommend emailing them if you have an issue. read more