the staff was very nice, they finished their work way faster than I'd anticipated, and the price was good. they helped make the best of a bad situation and I really appreciate it read more

Had a inspection and emissions scheduled for a week and reworked my work schedule because I was told I had to have my car there 2 hours prior to them closing. They just called me and said their whole staff called off and had to cancel my appointment. Who runs a business like that? More like they wanted to leave early on a Friday not reliable and terrible company. read more

Needed help and quick. In horrible snow my car showed a low tire pressure alarm. With two dogs fresh from the groomer and the local gas station pumps DEFLATING more than inflating i needed help. I hobbled up the hill to NTB and they ushered me into the garage. Justin from NTB was an amazing help and fixed my low tire pressure asap. Great help and i'll be sure to remember them when I need tires. Thanks Justin!! read more

Go somewhere else. This place is a joke. People waiting for 4 and 5 hours for a tire is not acceptable.

Got a flat tire, was towed, and arrived at 3:07 at NTB. It's currently 6:07 and I am still waiting for my car and have a 3 hour drive ahead of me. I understand being busy but there were not many people here waiting. I am out of patience now that a 15-20 min job has taken 3 hours and still counting. I would give a 0 star rating if I could. read more

staff was very attentive and completed services within a reasonable timeframe. they prioritized my appointment and had me out of there as quickly as possible, which is a rarity anymore for places like this. read more

got the job done timely and cheaper than originally quoted. constantly kept me updated on the status.

Brought my truck in to have new tires mounted. Truck was mint, garage kept, no winter driving. Lucky if it's driven 20 times a year! Scuffed my rims all up!!! read more

Sitting here 1 hour and 56 minutes after dropping my truck off for an 11am appointment and my truck has not moved. Talked to guy at desk (older guy with a hunched over limp) and told me they are having "an issue in the garage"... I asked how long and he just shrugged his shoulders I asked again and he SNAPPED BACK at me "WHEN WE GET TO IT SIR". Still waiting..... read more

They were very helpful, restrooms clean, waiting room spacious. Noah was very friendly & was able to help me out without an appointment bc I was stuck out of town. read more

I was having an issue with a sensor. I brought it in. they took me right in. The manager took the time to come out and explain the issue. They resolved it in a very short amount of time, and I'm on my way. I'm very pleased. I will definitely be back. read more

I made an appointment two days in advance for a fleet vehicle. I arrived 15 minutes early and am still waiting 1.5 hours to get in. Fleet company approved the oil change but here I sit waiting to get in. Very unprofessional of my service person. First and last time I will come here. read more

NTB-National Tire & Battery - Tires Near Me - Monaca, Pennsylvania

Took my well-maintained vehicle, in for inspection. They failed my one tire, and tried to sell me four new tires. When I took my car to another business, they assured me all my tires were fine and should have passed inspection. Never returning to this criminal enterprise. Would give zero stars if possible. Definitely, reaching out to the Better Business Bureau!! read more

I take my car to NTB Monaca store often for tires and brakes. I won't be going back. I had a wheel bearing fixed on 05/28/2023 and they did not tighten my lug nuts and my tires almost came off! I have pictures to show this. read more

In short not very impressed, and took a long time. The official response from NTB" Let me clarify that the lug nuts/studs are not stripped or cross-threaded, they are swollen due to moisture. This is a known issue with Ford vehicles." Goodyear Service confirmed that the lug nuts/studs are in fact stripped due to the service center negligence. I did have to pay for the replacement lugs, as well as the cost to remove stripped lugs. Will start with the positive, the alignment seems fine and the tire was pulled off and installed (minus lug damage) fine. I brought a car in after a tire blows out on a pothole around 9 am and confirmed with the salesman it would get looked at right away. Just to confirm that it would get looked at scheduled service for 11 am online. At 2 pm called and they had not started looking at the car. From my onboard data system looks like they started looking at the tire around 4 pm. Did not hear from them by around 6:30p so I had to call to get the status, the warranty could have complicated this but still seems long for a flat tire diagnostic. They did not have the tire I needed but was not a huge deal as I sourced one from Goodyear in Cranberry. The tire was delivered in person to them by 9 am the next day. The car was finished around noon that day. I scheduled a rotation but was not performed due to expanded lug nuts. I know the chrome capped nuts are not friendly. When picking up the car I asked if they just stopped trying to pull the lugs before stripping them and they assured me they did. While it is true these capped lugs are not the best and do require more TLC, it would be something a professional tire shop should be able to handle. If these FORD or other manufacture capped Lugs are that much of an issue you should offer a warning when purchasing service from your locations before stripping the lug nuts. Furthermore, once this mistake was made it would have been nice to see actions taken to resolve the issue rather than deny the actions and hope the customer goes away so you do not have to deal with the issue. Asked them to look at them and resolve the issue but never heard back. Figure at this point I will cut my losses and take it elsewhere or finish the job myself. read more

See all

Joe Fetscher and Louis are always there when I need something they look at my car all the time when I need something done

Save your car and don't go to this place as a customer I feel not welcomed at this store. I toke my car for alignment and oil change first of all oil change toke them 1:30 min. Another 2 hrs for alignment. I spent total 3:30 at this place. While I'm driving home my car alignment got worth it was way better before I toke it to them. And I did not get a oil change sticker. I paid almost $90 for a full oil change and $129 for alignment. I'm just so mad that my car got worst. I called in to ask about the sticker josh hung up on me. If u don't know how it run it shut it down a$$holes read more

They always get the Kaymobile up and running with no gouging or grumbling. That's all I gotta say about NTB. Hey, I'm the one who always ends up paying. read more

The customer service was awful, the online appointment system is a waste of time, and the fact I showed up early and was told the work wasn't able to be done. After I was turned away for service, I glance in the shop and a vehicle same make and model of mine was setting in the shop have work done! This place is a waste of time I wouldn't recommend to anyone! read more

I will never again return to this location!!! In September of 2020 I purchased 4 brand new tires . We called them for an appointment and they assured us the tires would be there within the week. The appointment date arrives , I go to the store have the tires put on ... I look at my car and say this doesn't look correct. I question them and they assure me that they are correctI drive my car for a week until my husband comes home and I have him check sure enough they were the WRONG tires. After an hour on the phone they agree to make it right ... I give them the benefit of the doubt as I was fed a sad story on short handed staff and change of management .. given it was a cluster both times I was there ( first time WRONG tires second time replacement of wrong to the CORRECT) I thought I would visit again for my tire rotation ... I called Monday March 1,2021 for a appointment on Saturday March 6 2021, Im given a 100 appointment ... I arrive today at 12:40 to a packed waiting room for the guy to tell me they are running behind and it would between 1.5-2.5 hours before my appointment could be met? They never bothered to call to give me a heads up they were behind and let me walk out without even trying to make it right. I followed up with a call to the manager who couldn't give any insights and sat silently as I chewed him out and asked questions with no reply. He apologized at the end but still never offered to make it right. I will never again return and advise anyone who scheduled appointments and likes to stick to a plan not to visit this location... manager/ management needs revamped and booking needs time adjusted if staff can't handle the customer intake!!!! read more

Very disappointed in NTB in Monaca PA. I've brought my car here the past 3 oil changes. Tire rotation is supposed to be included with oil change. I was assured tires were rotated today. I had marked the front right tire with black marker. After I paid, I noticed the same tire was still on the front right wheel. I went back in and stated you didn't rotate the tires. I was told 'yes we did'. The mechanic came out and said he did rotate. I told him, no I marked the tire to ensure you rotated it. At which point he said 'we checked and your tires didn't need rotated', and said something about corporate policy states tires with most tread have to stay at the back. The tech wasn't honest. I'm very worried. How do I know my tires were rotated the past 3 oil changes with NTB? I'm spreading the word on social media to stay away from NTB. Like Show more reactions Comment read more

Paul the manager basically said I was full of shit saying I got a $19.99 oil change at NTB in the past. I then went and found receipts from 2014- present year in January and April and guess what...all $19.99 oil changes...so what kind of manager says that? read more

This place is a joke. They need to retrain all their staff on tires and how to troubleshoop the issue before they assume and try to rip you off. read more

Made an appointment to get my truck lined up. It took them over 2 hours. Then the guy comes and tells me that all my fluids are very dirty and need replaced. I informed him that my tranny fluid, oil, and brake fluid were all changed with-in the last month. He didn't have anything to say about that. They try to rip you off but don't fall for it!!!!! read more

These guys will rip off loyal customers. I went there for over a year taking three personal vehicles and two company vehicles Over that span for regular span. Then I took my person vehicle there for a routine battery replacement because I work too much and didn't have a second to look at it myself. When I picked it up they told me it would be $60 more than the quoted me at because where the battery was located in my car inside the fender, they had to take off a few extra parts. Well I payed it no questions asked and then the next day I was getting some stuff out of the trunk and noticed the battery was actually located under the trunk plate, really easy to get to. So then I decided to call up ntb and play stupid and asked again for the service writer to ask the mechanic why it cost me $60 more and again I was lied to. When I informed them on where the battery actually was, all I heard was silence. They GM promise me the mechanic would be punished and tried giving a bunch of free oil changes but by that point I didn't want then touching my car again. So if they are willing to lie to a loyal customer that had spent $1000's with them, they will lie to anyone. read more

I scheduled an appointment days in advance to have four new tires mounted on my truck. The NTB website indicated that the tires I selected were in stock at the Monaca location where my appointment was set. Upon arrival, I was told by the salesman that he didn't have the tires. He called other NTB locations to find the tires that I was told were already in stock. I asked if having to get my tires from another NTB store was going to cause a significant delay. He replied that it wouldn't take long at all. I asked him to approximate how long the whole process of getting my tires from the other location and mounting them on my truck was going to take. He indicated that the whole process would take about two or two and a half hours. I went home to wait. Six hours later, he called to say my truck was done. After paying for my tires, I left the store and as soon as I started my truck, the dashboard was flashing warning lights. All four of my brand new tires was under-inflated. During a pounding rain storm, I had to go back into the service area and ask for an explanation. A guy who looked like Rob Zombie, started cackling some bullshit explanation. I had to pull back into the service bay to have my brand new tires properly inflated. Bottom line.......Go to some other NTB location, or better yet, go somewhere that can at the very least.....Properly inflate your brand new tires!!!!!! read more

Inadequate customer service. I had an appt. to simply drop my truck off for an inspection. I arrived 15 minutes before my appt. time and waited 15 minutes after just standing in the lobby while 4 different employees talked to one typical confused woman about why her previous tires didn't get full life and what tires she should now get. No one even acknowledged me standing in front of them. I walked out and will not go back. read more

This place is terrible. My boyfriend called there asking to make an appointment and they told him that they didn't have any appointments open but he could just walk in for an oil change for my car and while he was sitting there in the waiting room a guy walks in that they clearly know and start talking and makes him an appointment.. But apparently there are no more appointments for today. Anyway, the guy at the desk tells him that the oil change shouldn't take too long but they took a couple hours just to pull it into the garage and then 2 hours sitting in the garage. When my boyfriend asked him what is taking so long the guy told him just another 15 minutes but was another half hour. This was my boyfriends only day off and he had to sit at this place all day! He got there at 11am and did not leave until 3pm!!! absolutely ridiculous... terrible service and definitely will not be back to this place. Not only is the service shitty but the prices are expensive as well. read more

Disgusting. Absolute rip off. My husband is very knowledgeable about vehicles, and regularly keeps up on the maintenance of all of our vehicles. Our daughter is at college, so he instructed her to take her vehicle in to get two new tires on the back. The front tires were replaced less than a year ago. She took her vehicle in and they told her she needed four new tires. Clearly they were trying to rip off someone they assumed didn't know what they were talking about (I'm going to assume because she is young and female). Disgusting. This is 2017. You might think it's fine to be sexist and rip people off, but guess what, there's the internet. I see other reviews about rip offs. It will ruin your business. You lost one customer. So apparently her buying 2 tires for a couple of hundred bucks wasn't enough. She'll be taking her vehicle somewhere else and buying tires elsewhere. You lost a customer. read more