Call it unfortunate, but I had to meet Mike, the office manager one early Friday morning just as they opened. My car had started to leak coolant, and I was concerned as I was visiting family away from home. I got there before they opened, and Mike came out and picked up the mail from their mailbox where I introduced myself as being away from home - and a long way to go with a leaking car.
"I can't guarantee anything, since the parts may take me three days to have sent in, and I can't put you before my other 8am approintments. But if you can wait, and they don't show up, I'll move you in and have it looked at. No promises... but we can look at it... maybe."
"Maybe" was me driving away at 10:30 in the same morning, after a postponed 8am arrival, two cups of coffee, and a quick diagnosis with a new water pump installed with a replacement belt. So Mike did get a cancellation, slipped me in, told and showed me that I needed a new belt (the old one was glazed, shreaded, and ready to fall apart), and had them delivered into the shop in short order. They even went as far as to check their work by running the car for a bit to make sure the thermostat opened up, and everything was good and tight. They even replaced the coolant, and washed off the spillage that had dripped on the engine and frame.
I left Mike with a good contribution to their "Donut Fund." If they read this, please have a jelly one on me guys. Because Mike and you all are a great team. I could tell by the way you treated each customer while I waited in their waiting room. (Which had toys for the kids, lots of memorabilia, and good strong coffee for when the news isn't the best and you have to wait longer than I did.
Bottom Line: They earned their Golden Reader's "Best of the Valley" Award for 2014 from the Times. Their gshop is busy, they do inspections, and I was very pleased to have met Mike, the shop owner. read more