Lacks communication within the company. I was receiving emails from 2 different people and they…read moreweren't communicating with each other. Lack of knowledge between different business industries. Kept getting the run around and waiting for documents from them almost like they don't want to do business. Basically waste of time after telling me they were sending lease the next day they ghosted me for 3 days just to finally reach out saying they where still showing the property! We decided to go with a much better investment and management company that didn't waste our time.

Excellent service, always prioritize tenants.Great friendly responsive management staff , response…read moreare quick and efficient very accommodating. I am very happy in my apartment and my neighbors are amazing. Thank you very much Brenda for everything!

STAY AWAY from this company. Absolute Garbage of a company. He will take your money and run with…read moreit. I rented an office space from Stan Krozel (Royal Service Realty) in Lombard, and this guy has not returned my Advance Deposit for more than a year even after multiple calls, text messages and emails. Because of COVID, we were not using the office space and this landlord guy (Stan Krozel) ended his lease with the building owner and never informed us and was collecting rent even after he ended his lease with the building owner. Not worth your business!

First, I want to make it clear that I'm not writing this bad review because Royal Service Realty…read moreElite Properties did not find me a tenant in a month's time. It's more about their lack of expertise and lack of professionalism. During my one month, I only worked with one person who so is very nice and personable so perhaps I am generalizing too much. That said....there are a couple of things that deserve to be highlighted. 1. Incorrectly listing my condo as having 0 instead of 3 bedrooms 2. Posting poor-quality grainy photos (taken with a blackberry, instead of a normal camera) on the MLS and choosing photos that made me cringe the first time I saw them: instead of highlighting the beautiful interior, I immediately see a leaf-covered (otherwise empty) deck and a near empty storage space in the basement. 3. I repeatedly asked to have a copy of the signed contract for my record, but to this day, I never received it. 4. They never even bothered to send me the MLS link. I looked up the link myself and another person I know in the business sent me the link. 5. Did a poor job screening tenant. Granted, there are few and far in between to screen, but instead of actually screening for a legitimate candidate, they sent me a package of credit report and pay stub from a person who clearly would have a difficult time affording the rent. There was no analysis or input to the qualification of the applicant. I painstakingly analyzed the application and credit report on my own. I had to ask them to get me the most basic thing: 3 references so I can call. The deal did not go through because when I persisted on getting references and proof of income, the applicant backed off. 6. When I asked to end the non-exclusive contract, Rob emailed me and said that I'm "unfair" and "dishonest" since they have put in so much work already and basically said the reason why my condo is not renting is because I overpriced - even though it was his people who suggested the price and they never brought up the issue of pricing until after I asked to terminate the contract. 7. His people suggested to me that I can pay them using my future tenant's security deposit. Ummm... no. It's called security deposit for a reason and in Illinois, there are laws regarding how this money should be handled. 8. I explained to them why I am not satisfied. Although I have not heard from Rob, I found out later in the day that my listing was taken off the MLS. That's that - no additional email to confirm that yes the contract is now terminated. I would stick with them for a few more months if I get a sense that they either know what they are doing or actually care that I get a good tenant, not just any tenant, so they can get paid and get on their way. I also get really annoyed that in evaluating the one possible tenant they sent my way, I had to literally teach them the very basic of tenant screening: getting references, checking information on the application against what is actually said in person, getting all proofs of claimed income, etc. In all, I would not recommend this agency to anyone. If I did not know some basics about rental property, I would have been screwed. Very unprofessional and unhelpful.

I was in a desperate situation last month after being turned down by other places and finding out…read moreat the last minute that I needed to move into a permanent home within two and a half weeks. It was very difficult at first to locate a place because my son is disabled and I needed a building with an elevator in a certain area. I contacted Caryn and Dave at Apartment Solutions in Naperville, Illinois. They stepped up immediately and fought so hard for me. I cannot say enough good things about this team! Dave really pushed incredibly hard to make sure everything went through. Thanks to their absolute dedication, they came through in less than two weeks with a beautiful 3-bedroom, 2-bathroom rental complete with elevator and garage parking. If you need a team that will truly go to bat for you when the pressure is on or you are looking for a team to help you find housing with dedication to your specific needs, look no further than Apartment Solutions! You guys are truly Awesome!!! Linda Young

Contacted after I signed a lease elsewhere and gave them a friends name to assist since I was…read morealready taken care of.

As a Board President I worked with Hillcrest for the last 3 years2023, 2924 and 2025. We joined…read morethem in hope of having a smaller firm with hands on manager and new HOA system to make managing our 180 homes easier. The implementation was beyond their capability in house and took over a 1.5yrs to be fully functional. Its a basic tool, the financial side was good but the set up was poor because they had did not hire an expert to help them. When we had a good community manager for 1.5yrs, things were fine because she had good follow up. When she left, we had no community mgr for 4 months in 2025. Simultaneously, a change in the AP mgr resulted in our bills not getting paid timely, 45 days is unacceptable. Errors in posting to wrong accounts not in our general ledger was especially frustrating and required extensive oversight every month to get them corrected. In 2025 we did not have one community inspection, contrary to our contract which called for a monthly inspection. The turnover of people was brutal in the 2025 and brought many frustrations, none of which were addressed by Hillcrest's leader. We left Hillcrest. Buyer beware.

Ainnie in hillcrest is doing a great job helping people with administrative questions and needs ,…read morei really wanted to say thank you for been kind and helpful when we need HELP !!!! She's a wonderful person !

Best property management company, and we have had many. Professional and prompt service. Gets the…read morejob done for our HOA property at a reasonable price. Highly recommend!

landscaping unacceptable - these workers are not trained landscapers. Instead of edging the…read moreperimeter of the lawn they use a weed wacker and totally destroy the grass. They also are not trained to cut bushes. Have no communication with the board - email or 'phone and do not hold live meetings - only Zoom. Poor customer service - no one has authority other than property manager, who is totally ineffective. Many units have renters coming and going - sometimes for weeks or months - never know who lives next door to you.

Kathy Volpe is a wonderful asset to your real estate journey. She is very knowledgeable about the…read morearea, neighborhoods, house value, keeps an eye out for what is important to you as a buyer or seller. She is a proactive agent, flexible with her time, honest and understanding of your needs. She fully understands the whole buying and selling process and has great resources as you go through the process (appraisal contacts, attorney, etc). I have known Kathy for several years. She helped me find my first home in Lombard, helped me sell it (and my husbands condo) and buy a new home once married, then when divorced guided a single mom to a perfect location (where I have lived for 13 years now), and has recently helped my elderly parents buy a home as they relocated from across country to be closer to me.

I selected Ms Volpe to sell my parent's house after reviewing her annual sales record. She staged…read morethe house and during that time she told me that the house would sell in 1day. We struck a wager - I lost - it sold in 1 day. Very professional and competent. I do not hesitate to recommend her.

Me and my family have used Katie Jabbar twice now to help us find what we were looking for. She has…read morealways been very professional, easy going and trust worthy. She always responded when we called or texted no matter what time of the day even with a busy schedule. No question was a dumb question and we appreciated her every step of the way! We definitely recommend her for future needs.

I just wish that 10 stars was an option! Tina Janopoulos is the best Realtor. She sold our home…read morewith the best outcome, all the while, explaining the processes and expectations. I couldn't imagine going through all this without her. Because we ended up going through (2) different buyers, she really went above and beyond, meeting with all these different inspectors and the appraiser. I can't thank her enough for all her effort and patience! Whether you are buying or selling, I would recommend her without question. She really knows how to make your needs the priority.

We were incredibly happy with A Solutions Team - John Siebolds and Paige Reedy. From the get go…read morethey had great recommendations on how to prepare and stage our home. They guided us every step of the way, were available for open houses and tours of houses that we wanted to see. They helped us navigate through some tough situations. Their experience, online presence, and professionalism were all top notch. Strongly recommend this dynamic duo!