Lacks communication within the company. I was receiving emails from 2 different people and they…read moreweren't communicating with each other. Lack of knowledge between different business industries. Kept getting the run around and waiting for documents from them almost like they don't want to do business. Basically waste of time after telling me they were sending lease the next day they ghosted me for 3 days just to finally reach out saying they where still showing the property! We decided to go with a much better investment and management company that didn't waste our time.

Excellent service, always prioritize tenants.Great friendly responsive management staff , response…read moreare quick and efficient very accommodating. I am very happy in my apartment and my neighbors are amazing. Thank you very much Brenda for everything!

STAY AWAY from this company. Absolute Garbage of a company. He will take your money and run with…read moreit. I rented an office space from Stan Krozel (Royal Service Realty) in Lombard, and this guy has not returned my Advance Deposit for more than a year even after multiple calls, text messages and emails. Because of COVID, we were not using the office space and this landlord guy (Stan Krozel) ended his lease with the building owner and never informed us and was collecting rent even after he ended his lease with the building owner. Not worth your business!

First, I want to make it clear that I'm not writing this bad review because Royal Service Realty…read moreElite Properties did not find me a tenant in a month's time. It's more about their lack of expertise and lack of professionalism. During my one month, I only worked with one person who so is very nice and personable so perhaps I am generalizing too much. That said....there are a couple of things that deserve to be highlighted. 1. Incorrectly listing my condo as having 0 instead of 3 bedrooms 2. Posting poor-quality grainy photos (taken with a blackberry, instead of a normal camera) on the MLS and choosing photos that made me cringe the first time I saw them: instead of highlighting the beautiful interior, I immediately see a leaf-covered (otherwise empty) deck and a near empty storage space in the basement. 3. I repeatedly asked to have a copy of the signed contract for my record, but to this day, I never received it. 4. They never even bothered to send me the MLS link. I looked up the link myself and another person I know in the business sent me the link. 5. Did a poor job screening tenant. Granted, there are few and far in between to screen, but instead of actually screening for a legitimate candidate, they sent me a package of credit report and pay stub from a person who clearly would have a difficult time affording the rent. There was no analysis or input to the qualification of the applicant. I painstakingly analyzed the application and credit report on my own. I had to ask them to get me the most basic thing: 3 references so I can call. The deal did not go through because when I persisted on getting references and proof of income, the applicant backed off. 6. When I asked to end the non-exclusive contract, Rob emailed me and said that I'm "unfair" and "dishonest" since they have put in so much work already and basically said the reason why my condo is not renting is because I overpriced - even though it was his people who suggested the price and they never brought up the issue of pricing until after I asked to terminate the contract. 7. His people suggested to me that I can pay them using my future tenant's security deposit. Ummm... no. It's called security deposit for a reason and in Illinois, there are laws regarding how this money should be handled. 8. I explained to them why I am not satisfied. Although I have not heard from Rob, I found out later in the day that my listing was taken off the MLS. That's that - no additional email to confirm that yes the contract is now terminated. I would stick with them for a few more months if I get a sense that they either know what they are doing or actually care that I get a good tenant, not just any tenant, so they can get paid and get on their way. I also get really annoyed that in evaluating the one possible tenant they sent my way, I had to literally teach them the very basic of tenant screening: getting references, checking information on the application against what is actually said in person, getting all proofs of claimed income, etc. In all, I would not recommend this agency to anyone. If I did not know some basics about rental property, I would have been screwed. Very unprofessional and unhelpful.

We have worked with Cary for 9 years. Highly recommend. She is friendly and very helpfulread more

Joyce in the office is the first one that you will probably meet. She is the most caring and…read morewonderful person that you would ever want to meet and she will make you feel very welcome and right at home! She is quite a lady!

As a Board President I worked with Hillcrest for the last 3 years2023, 2924 and 2025. We joined…read morethem in hope of having a smaller firm with hands on manager and new HOA system to make managing our 180 homes easier. The implementation was beyond their capability in house and took over a 1.5yrs to be fully functional. Its a basic tool, the financial side was good but the set up was poor because they had did not hire an expert to help them. When we had a good community manager for 1.5yrs, things were fine because she had good follow up. When she left, we had no community mgr for 4 months in 2025. Simultaneously, a change in the AP mgr resulted in our bills not getting paid timely, 45 days is unacceptable. Errors in posting to wrong accounts not in our general ledger was especially frustrating and required extensive oversight every month to get them corrected. In 2025 we did not have one community inspection, contrary to our contract which called for a monthly inspection. The turnover of people was brutal in the 2025 and brought many frustrations, none of which were addressed by Hillcrest's leader. We left Hillcrest. Buyer beware.

Ainnie in hillcrest is doing a great job helping people with administrative questions and needs ,…read morei really wanted to say thank you for been kind and helpful when we need HELP !!!! She's a wonderful person !

I am a renter of one of a unit under their management. They poorly handle complaints about noise…read moredisturbances. They respond with call the police. How are you supposed to call the police on someone moving furniture in the unit above you?

5/5 stars for this PM. A huge thanks to Edward Suaco for the great customer service and support--…read morevery fast and helpful. Thanks team.

NTN Chicago got me a credit check on my client so fast!read more

From the owner: Background Screening for Property Managers and Employers. Collections. Fingerprinting.read more

Kathy Volpe is a wonderful asset to your real estate journey. She is very knowledgeable about the…read morearea, neighborhoods, house value, keeps an eye out for what is important to you as a buyer or seller. She is a proactive agent, flexible with her time, honest and understanding of your needs. She fully understands the whole buying and selling process and has great resources as you go through the process (appraisal contacts, attorney, etc). I have known Kathy for several years. She helped me find my first home in Lombard, helped me sell it (and my husbands condo) and buy a new home once married, then when divorced guided a single mom to a perfect location (where I have lived for 13 years now), and has recently helped my elderly parents buy a home as they relocated from across country to be closer to me.

I selected Ms Volpe to sell my parent's house after reviewing her annual sales record. She staged…read morethe house and during that time she told me that the house would sell in 1day. We struck a wager - I lost - it sold in 1 day. Very professional and competent. I do not hesitate to recommend her.

Me and my family have used Katie Jabbar twice now to help us find what we were looking for. She has…read morealways been very professional, easy going and trust worthy. She always responded when we called or texted no matter what time of the day even with a busy schedule. No question was a dumb question and we appreciated her every step of the way! We definitely recommend her for future needs.